Harvey Norman United Kingdom - Harvey Norman Gracechurch Reviews 

From first phone call to check stock to making a purchase the same morning, Hamza went the extra mile to make the whole experience pleasant and enjoyable. A credit to Harvey Norman.

After quite literally 4 hours spent on the phone and online trying to order a Starlink with Curry's, who were clueless, and whose website repeatedly cancelled 4 orders, due to what we 4hrs later discovered, was because they had zero stock (they insisted they had stock and that we had to go in to the store miles away to collect, as the order problem was ours!!!) thank fully I found Harvey Norman online! They were showing stock in their Gracechurch branch, so I called up, and Ellie answered. What Currys could not achieve in 4 hrs, Ellie sorted out with speed, total efficiency, and a high degree of knowledge, in about 5 minutes. The order was handled by her with absolute professionalism and friendliness - additional items were sourced for us, payment was made, an invoice emailed, and on top of it all, she even liaised with our courier who went to pick the item up for us as we were at distance from the store. If Ellie isn't already a manager, then I would suggest she is fast tracked, as I do not think I have seen this kind of customer service and efficiency for YEARS. Thanks so much Ellie, you saved the day, we had zero internet at our site, and keeping in touch with family was essential. (assistant EBond)

Never been to Harvey Norman before, went in to have a look on the 13th June 2026
My iron had broke a few days earlier so had a look at the ones on display.
I was approached by a very knowledgeable assistant Jolita, who helped me choose a new one. At the checkout I was was served by Gabriela who was equally as helpful.
Made my first experience very welcoming.

I was assisted by Gabby and Grey at Sutton Coldfield branch and they were so helpful and knowledgeable- excellent experience and I would highly recommend

Grey was excellent in her service, extremely knowledgeable and very helpful as well as being friendly. She made the decision easy.
Beautiful layout to the shop- easy to find what you are looking for.

Steve was knowledgeable and informative. I purchased a washing machine and he gave me helpful, friendly and, crucially, non-pushy, advice for my final choice. A very nice in-store experience.

Excellent prompt service and good advice on the correct product from Hamza in Sutton Coldfield

Bought a TV from Sutton Coldfield branch. Sales lady was exceptionally knowledgeable and helpful. £130 cheaper than everywhere else. Delivered free to the timescale promised. Couldn’t ask for more really.

Walked around the Sutton Coldfield store looking at televisions. Maya asked us if we would like her to explain the differences and features of the TV’s. She recommended a Sony oled TV - which we liked. She advised us that it was probably a better buy for us than the more expensive model. Refreshing to have a store staff member take the time to show us the products and not automatically try to sell us the most expensive model. Maya then demonstrated a sound bar that she thought would be a good upgrade to the package - and it was, so we bought that as well. Maya checked the prices of other retailers and she discounted the sound bar to match the price of the cheapest retailer. Price included a 5 year warranty and free delivery. A pleasant, no rush, no pressure retail experience in a lovely bright new store. 10/10 Maya

Tax was very helpful in sorting out the Apple Watch

Outstanding service at this store. Excellent layout, variety, knowledge and helpful staff. Nothing was too much for the staff. They helped me so much. Usman on electrical you were exceptional. He really knew his stuff, he gave Excellent advice a few things I knew and he said exactly the same and more about the product I was thinking. I was very impressed and I'm truly happy with my purchase. I got help off another member of staff too a lady and she wqs brilliant too, she knew there was something I had my eye on and I was unsure and she gave me the confidence in why its a good product and good price and she was right. Again im so pleased with my purchase. I just loved the enthusiasm of the staff here. They were genuinely Happy to help. They didnt force, they gave the right amount of information then said you have time to think about it and come back if you have any more questions. I loved that. Harvey Norman your lucky to have wonderful staff and once again Usman on Electrical: if ever you can read this, I’m so pleased with my TV! It was the better choice for what I wanted. Thank you!
PS- Delievery was Outstanding too from the communication, timing anf drivers/delivery guys. Your great too.
Overall Excellent Experience

I recently bought an air conditioning unit; it was the last one they had, a display model, and I was keen to get it installed before the latest heat wave, as my 91-year-old Dad said he was worried about the extreme heat.

I spoke to Maya about how I could get it delivered the next day.

At a personal inconvenience to her, she made sure I had the unit the same day.

Dad was delighted, and so was I.

I highly recommend Harvey Norman, and will look to them for future purchases.

Great customer service from Darianna. She helped me purchase a new fitness watch. As it was not available in store, she kindly ordered it from another store and it arrived on the day expected. New store is fab. Good selection of home products and really welcome addition to the high street.

The Staff member, Grey, at Sutton Coldfield store, went out of her way to be helpful & friendly. A great experience.

Maya processed my order quickly and very efficiently and also beside emailing she phoned to make sure all was OK.
I just wish all sales people were as attentive and helpful.

Able to reserve with a 10% deposit and pick up in store. Great as it was to get a Dyson fan, needed urgently! All staff so friendly and Grace super helpful and also offered to carry it to my car. Park in Gracechurch level 1 and there is a door direct from the car park into the store. Will definitely be back.

Steve B in Sutton Coldfield gave such brilliant service to me today. After visiting a few days ago and speaking to someone who wasn’t as knowledgeable, Steve talked me through my options and helped me to understand the different functions of the cooker. I bought a cooker and a fridge freezer - both price matched and an excellent deal on delivery. Steve was friendly, knowledgeable, efficient and kind.

The product (a Meaco fan) was displayed so it could clearly be viewed;
The sales assistant (Grey) knew about the product and was able to answer our questions;
She was also helpful in taking this and another product out to our car on the second floor of the Gracechurch car park.

Michelle in small appliances at the Gracechurch store was an amazing help at locating, ordering and seeing through my purchase. Would definitely go back again.

Amazing store and team...went on line, made the purchase and the team from the store called within 15 minutes to say that the item was ready, turned up and the team loaded it into the car! Excellent, highly recommended.