Daire was so patient and helpful today in store. He took time to listen to me and suggest suitable products and discuss suitable alternative. He answered all of my questions and was extremely consider... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Staff at Harvey Norman were most helpful through sale of bed base and headboard then kept us updated on delivery by G4 . Two strong young men arrived and assembled bed perfectly and offered to put our... See more
Company replied
A fab store and great product, but for us dealing with Davy made this a stand out buying experience. Down to earth, not too pushy but yet seemed to appear everytime we had a question! He did us a gr... See more
Company replied
The delivery of our furniture from Harvey Norman was absolutely flawless and the tracking information kept us informed of the exact time the furniture was going to arrive. The delivery staff were very... See more
Company replied
Company details
- Department Store
- Bedding Store
- Computer and Accessories Store
- Electronics Store
- Furniture Store
- Sofa Store
Written by the company
With over 300 stores worldwide, Harvey Norman is a leading retailer of Home Appliances, Technology, Furniture and Beds. Our brand message is simple: ‘A great place to shop’. We’re dedicated to offering the best range of products at the best price, providing best-in-class service and most of all, prioritising our customers’ needs. At Harvey Norman, we believe value is key, but you should never have to compromise on quality and style, which is why we offer a wide range of products to suit all budgets and lifestyles. Over the past 21 years, Harvey Norman has expanded its worldwide presence with stores in Malaysia, Singapore, Slovenia, New Zealand, Republic of Ireland, Northern Ireland and most recently expanded its footprint to the United Kingdom. In October 2024, the company launched its flagship UK store at the Merry Hill Shopping Centre in the West Midlands, marking its first venture into the English market.
Contact info
Unit A-D, 304 Airport Road West, BT3 9EJ, Belfast, Antrim, United Kingdom
- 028 9039 5800
4.8
Excellent
554 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Communication and delivery excellent
October 23, 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Miss Stanley,
We're happy to hear that you were pleased with our communication and delivery service. Thank you for your positive feedback!
Many thanks,
Katie.
StephenM Excellent Salesperson
StephenM Excellent Salesperson, knew all the details about the items , got us a good deal, didn't pressure us left us to make up our mind. Only went in for TV came out with YV, dryer, washing machine and room cleaner
October 4, 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Ian,
We're glad you enjoyed your experience and appreciate your positive feedback. It's great to hear that the salesperson was helpful and provided a no-pressure environment while you were shopping with us. Thank you!
Many thanks,
Katie.
Above and beyond service
The two sales assistants Shay and Michael are a complete credit to your store. Professional, knowledgeable and going above and beyond which gave the purchasing experience and extra level that would make me recommend the store and make future purchases.
October 21, 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Quinn,
We appreciate you sharing your positive experience. It's great to hear that our sales assistants' professionalism and knowledge enhanced your purchase. We value your recommendation and future business!
Many thanks,
Katie.
Very attentive & knowledgeable staff
Hetty was super helpful & knowledgeable and made our search for a new fridge freezer very easy. Would highly recommend!
October 19, 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Tracey,
We're happy to hear that the assistance provided was helpful and made your fridge freezer search easy. We appreciate your recommendation and thank you for your feedback!
Many thanks,
Katie.
Great customer service
Great customer service. Ellen was so helpful and answered any questions we had! Very friendly and made our shopping trip a lot easier!
October 19, 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Chloe,
We're happy to hear that our assistance made your shopping experience easier. It's wonderful that our team member was so helpful and friendly. Thank you for your positive feedback!
Kind regards,
James
Was going to make the purchase online…
Was going to make the purchase online but I decided I would take a look in store, it was late on Saturday evening and Hetty came over and helped me, I told her my situation on my early morning starts and needed the coffee machine to suit me and she was so glad to help, i ended up leaving the store after closing time and wasn’t rushed, I appreciate all the help Harvey Norman and Hetty gave us, Thankyou
October 18, 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Gareth,
We're glad you enjoyed your experience in our store. It's great to know that our team member was able to assist you in finding the perfect coffee machine to suit your needs. We appreciate you taking the time to share your positive feedback.
Many thanks,
Katie.
Excellent service
Very helpful and informative- great knowledge of products.
Able to price match products seen online.
October 18, 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Ciara,
We appreciate you taking the time to leave us such a fantastic review! We're so glad to hear that you found our team helpful and informative.
Many thanks,
Katie.
Great customer service from start to finish
Great customer service from start to finish. Dealt the Davy initially and he was great, delivery updates were welcome and on the date of delivery I was told exactly what the delivery times were. The two men who took the furniture in did a great job, professional and friendly, they assembled the furniture and took away the packaging. Would highly recommend Harvey Norman!
October 17, 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Clare,
We appreciate you sharing your positive experience, from start to finish. We're happy to hear that you were pleased with the delivery updates and assembly service. Thank you for recommending us!
Many thanks,
Katie.
Dealt with sales person Stephen in…
Dealt with sales person Stephen in Hollywood Exchange,he just sorted everything and very pleasant as well would recommend both him and his store.
October 9, 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi William,
We're happy to hear that you had a positive experience at our Holywood Exchange location. We appreciate your recommendation and are so glad everything was sorted out for you!
Many thanks,
Katie.
Guys were polite and friendly great…
Guys were polite and friendly great service
October 14, 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Kori,
We're glad you found our team polite and the service great. Thank you!
Many thanks,
Katie.
Met Chris in the store
Met Chris in the store.
He was friendly, kind, courteous and knowledgeable.
A very helpful guy who went the extra mile in helping me choose what I needed.
October 10, 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Keith,
We're happy you had such a positive experience! It's great to hear that our team member was so helpful and went above and beyond to meet your needs. Thank you for your feedback.
Many thanks,
Katie.
Reece was lovely
Was served by Reece. He was very polite and answered any questions I had and helped me choose a reasonable priced first phone for my child. He made himself available as soon as I approached. First time seeing Harvey Norman tech centre, was impressed.
Loved a dining table and chairs set but was out of my budget. Will hopefully be there when I am able to return to purchase, it was perfect. Another gent in that department was available for questions and was very polite also, apologies I didn't get his name. Overall great experience.
October 9, 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Jules,
We're happy to hear that you had a great experience in our tech center. It's great that Reece was helpful in choosing a first phone for your child. We appreciate your feedback regarding the dining set and the assistance you received in that department.
Kind Regards,
Kevin
The unassuming but highly knowledgeable Larry!
A quiet, unassuming, knowledgeable assistant called Larry helped me navigate the robot hoover selection and find the right purchase for me
October 3, 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Siobhan,
We're happy to hear that the assistant was able to assist with finding the perfect robot vacuum. Thank you for sharing your positive experience with us!
Kind Regards,
James
Excellent delivery uodates
Kept informed of delivery time which is great to avoid sitting waiting. Very prompt pleasant delivery guys who cleaned up after.
In relation to my purchases and staff in different departments excellent. Gemma was the very pleasant and willing member of the furniture department. So helpful and patient while I tried nearly every chair. James was the guy who dealt with my purchases in tv dept. He was so approachable so we knew we had found a good asst. James went above and beyond and answered all our questions, again patient and wouldn’t hestitate shopping there again with super staff
October 10, 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Jayne,
We appreciate you taking the time to leave us this wonderful feedback. We are so glad the delivery went smoothly and our team was helpful.
Kind Regards,
James
The delivery men were very courteous
The delivery men were very courteous, professional, polite and the delivery came at time specified, great delivery communication. The sofa, chair and footstool were assembled very quickly
October 9, 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Julie,
We appreciate you taking the time to share your delivery experience. We are happy to hear that our team was courteous and efficient while assembling your new furniture. Thanks for your review!
Many thanks,
Katie.
Another great visit to Harvey Norman…
Another great visit to Harvey Norman today, this time for a new tumble dryer. Huge thank you to Chris who helped us decide which model was most suitable for us. Following his guidance and expert knowledge made our purchase painless. Look forward to our next visit.
October 7, 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Barbara,
We're glad you enjoyed your experience. It's great to know the guidance in choosing a tumble dryer made the purchase easy. We appreciate your positive feedback and look forward to seeing you again.
Many thanks,
Katie.
Excellent service
I was no sooner in your store when I was approached by Hetty, your very helpfull member of staff. She answered all my questions and went out of her way to show me other options of the product I was interested in. It was due to this diligence that I decided to purchase our new fridge freezer from Harvey Norman's.
October 4, 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Eddie,
We appreciate you taking the time to share your positive experience. We're so glad to hear that our team member was helpful and went the extra mile to assist you with your purchase. Thank you for choosing us!
Kind Regards,
Kevin
Lee in Hollywood Exchange was very…
Lee in Hollywood Exchange was very helpful and knowledgeable and finally convinced us to take the plunge and buy a Nespresso coffee machine!
October 4, 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Rachel,
We're happy to hear that our team member's expertise helped you decide to buy a Nespresso machine. We appreciate you sharing your positive experience!
Kind Regards,
Kevin
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Paul,
We're glad you enjoyed our service. Thank you for your positive feedback regarding the delivery.
Kind Regards,
Kevin
Was in Harvey Normans last week bought…
Was in Harvey Normans last week bought a leather stool . The girl who served me was called Gemma she was very patient and helpful nothing was too much trouble for her
I went and did the rest of my shopping while she packed it up to go even carried it out to the car for me
First class customer care !
September 25, 2025
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Dorothy,
We're happy to hear that you had such a positive experience! We appreciate your kind words regarding the service you received. It's great to know our team member was so helpful and accommodating. Thank you for your feedback.
Many thanks,
Katie.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.