A fab store and great product, but for us dealing with Davy made this a stand out buying experience. Down to earth, not too pushy but yet seemed to appear everytime we had a question! He did us a gr... See more
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Staff at Harvey Norman were most helpful through sale of bed base and headboard then kept us updated on delivery by G4 . Two strong young men arrived and assembled bed perfectly and offered to put our... See more
Company replied
Would like to commend staff at phone department at Harvey Norman, Holywood Exchange. Showed genuine interest in helping customers. Had issue with new phone and was sorted in minutes by manager with no... See more
Company replied
Sales assistant Natasha was excellent. She guided us through various recliner options, and pointed out offers and clearance items which were particularly good value. When we made our choice, she offer... See more
Company replied
Company details
- Department Store
- Bedding Store
- Computer and Accessories Store
- Electronics Store
- Furniture Store
- Sofa Store
Written by the company
With over 300 stores worldwide, Harvey Norman is a leading retailer of Home Appliances, Technology, Furniture and Beds. Our brand message is simple: ‘A great place to shop’. We’re dedicated to offering the best range of products at the best price, providing best-in-class service and most of all, prioritising our customers’ needs. At Harvey Norman, we believe value is key, but you should never have to compromise on quality and style, which is why we offer a wide range of products to suit all budgets and lifestyles. Over the past 21 years, Harvey Norman has expanded its worldwide presence with stores in Malaysia, Singapore, Slovenia, New Zealand, Republic of Ireland, Northern Ireland and most recently expanded its footprint to the United Kingdom. In October 2024, the company launched its flagship UK store at the Merry Hill Shopping Centre in the West Midlands, marking its first venture into the English market.
Contact info
Unit A-D, 304 Airport Road West, BT3 9EJ, Belfast, Antrim, United Kingdom
- 028 9039 5800
4.8
Excellent
546 reviews
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Delivery of king size mattress
2 guys brought mattress into room and took wrapper off and even raised the headboard to suit new mattress.
August 26, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Alison,
We're so happy to hear our team provided such excellent service with your new mattress setup! We truly appreciate your kind words.
Many thanks,
Katie.
Great product & fab service from Davy
A fab store and great product, but for us dealing with Davy made this a stand out buying experience. Down to earth, not too pushy but yet seemed to appear everytime we had a question! He did us a great deal and made everything so straightforward. After we ordered he kept in regular contact with updates, and even fixed an issue (my fault) at the very last minute when he really didn’t have to. Perfect example of someone going above and beyond, and a credit to Harvey Norman ⭐️ Thanks Davy!
August 20, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Nadine,
We are so pleased to hear about your excellent experience with our team member. It's wonderful that they could assist you thoroughly and meet your needs, making your buying experience stand out. We truly appreciate your kind words and recognition.
Many thanks,
Katie.
delivery of suite
The 2 delivery men were very friendly and professional. They took great care bringing the suite into my home and put it together. Highly recommended.
August 19, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Karen,
We're so pleased to hear about your positive experience with our delivery team. It's wonderful to know they were friendly, professional, and took great care with your suite.
Kind Regards,
Kevin
Great service!
The two delivery guys who came today are a credit to your business. They were polite and helpful and soon sorted me out. The timed deliveries with real time tracking worked well. I am more than satisfied with your service. Thank you.
August 15, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Jackie,
We're so pleased to hear about your positive delivery experience. It's wonderful that our delivery team was polite and helpful, and that our tracking system worked well for you. We're delighted you're satisfied with our service!
Kind Regards,
Victoria
Terrible customer service experience…
Terrible customer service experience for online orders.
August 14, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi there,
We are truly sorry to hear about your negative experience with our online order service. We are committed to improving.If we can assist you further, please contact our customer support team. customer@support.haveynorman.ie
Kind Regards,
Victoria
Natasha in the Holywood Belfast branch…
Natasha in the Holywood Belfast branch fantastic service from a wonderful saleswoman
August 9, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Brian,
We are delighted to hear you received such fantastic service from our team member at the Holywood Belfast branch. Your positive feedback is greatly appreciated!
Kind Regards,
Victoria
Davy was very helpful and knowledgable…
Davy was very helpful and knowledgable in store. Any questions we had, he was able to answer and he was very reassuring regarding the delivery of the sofa as there are access restrictions. Would recommend to friends and family.
August 12, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Amy,
We're so pleased to hear about your positive experience in our store. It's wonderful that our team was able to provide such helpful and knowledgeable service, and reassure you about the delivery. Thank you for your kind recommendation!
Kind Regards,
Kevin
Great service from Davy
My mother and I visited the Holywood Exchange store to purchase a sofa we had looked at on a previous occasion. We were assisted by Davy who handled our purchase professionally and with good humour. Unfortunately, I do not recall the name of the staff member who helped us when we first looked at the sofa, but we are always pleased with the service we receive when we visit and would not hesitate to recommend this branch.
August 8, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi George,
We are so pleased to hear you had such a positive experience with us and that our team provided professional and good-humoured service. We appreciate you sharing your kind feedback.
Kind Regards,
Kevin
All good
The instore service was good, the delivery was prompt and fitted quickly. The delivery staff were excellent and very friendly.
August 7, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi David,
We're so pleased to hear about your positive experience with our in-store service and prompt delivery. It's wonderful to know our delivery staff were excellent and friendly.
Many thanks,
Katie.
The guys were brilliant & so helpful
The guys were brilliant & so helpful! Easy and calm service.
August 4, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Jen,
Thank you for sharing your positive feedback. We are delighted to hear that our team provided you with such helpful, easy, and calm service.
Kind Regards,
Kevin
Callum and Diare were brilliant
Callum and Diare were brilliant. Nothing was a problem and they got me sorted with a brand new iPad and all the accessories. Converted to Apple as a result. So much better than the service you might get online. Brilliant team.
August 3, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Alex,
We appreciate your fantastic feedback! We're thrilled to hear that our team members provided brilliant service, helping you with your new iPad and accessories. We're delighted you had such a positive experience.
Kind Regards,
Victoria
Delivery guys were 100% professional…
Delivery guys were 100% professional and friendly
August 1, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Zara,
We are so pleased to hear that our delivery team provided you with such a professional and friendly experience. Your positive feedback is greatly appreciated.
Kind Regards,
Kevin
Harvey Norman Holywood.
Visited Harvey Norman Holywood for a new Suite of furniture. Great selection and friendly staff. Kevin was a great help, very knowledgeable and friendly. Great overall service.
August 1, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Neil,
We are so pleased to hear you had such a positive experience with us and found our team member knowledgeable and helpful. Thank you for your kind words!
Kind Regards,
Kevin
Wonderful experience with the Harvey…
Wonderful experience with the Harvey Norman delivery. Great communication by the delivery guy…delivered right on time and it was very useful to be able to track them on the map. very friendly attitude…very efficiently they installed the furnitures . I am a very happy customer!!
July 29, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Sumi,
We're so pleased to hear about your wonderful delivery experience. It's great that our delivery team provided excellent communication, arrived on time, and efficiently installed your furniture. We're delighted you're a happy customer!
Kind Regards,
Kevin
Excellent advice explained all my…
Excellent advice explained all my options
July 21, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Philip,
We're happy to hear that our advice was excellent and that we explained all your options clearly. Thank you for your positive feedback.
Kind Regards,
Kevin
Kevin was fantastic instore at Holywood…
Kevin was fantastic instore at Holywood Exchange from start to finish,nothing is a problem to him.
June 22, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Betty,
We are so pleased to hear about your fantastic experience at our Holywood Exchange store. It's wonderful to know that our team provided such excellent service.
Kind Regards,
Kevin
Brilliant Staff
Would like to commend staff at phone department at Harvey Norman, Holywood Exchange. Showed genuine interest in helping customers. Had issue with new phone and was sorted in minutes by manager with no quibble. Spencer transferred data and made sure all my apps were present. Thank you to all, the manager, Callum, Spencer and Daire.
July 24, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Hazel,
We're so pleased to hear about your excellent experience at our Holywood Exchange store. It's wonderful that our team showed genuine interest and quickly resolved your phone issue, ensuring all your apps were transferred. We appreciate your kind words!
Kind Regards,
Victoria
Harvey Norman and G4 delivery experience..
Staff at Harvey Norman were most helpful through sale of bed base and headboard then kept us updated on delivery by G4 . Two strong young men arrived and assembled bed perfectly and offered to put our new mattress from another shop onto the bedbase. Polite friendly organised and took all the wrappers away. Very tidy job thankyou!
July 23, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Dawn,
We're so pleased to hear about your positive experience with our team, from the helpful sales staff to the efficient delivery and assembly. It's wonderful that our delivery team went above and beyond to assist you. Thank you for your kind feedback!
Kind Regards,
Victoria
Our experience with Davy from belfast
Davy the assistant was first class from start to finish. Very pleasant and explained everything thoroughly and I would have no hesitation if I was thinking about buying anything else going back to see him. I would definitely recommend my friends and family to go and speak to him if they wanted to buy anything.
July 18, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Emily,
We're delighted to hear about your excellent experience with our team member. It's wonderful that they were pleasant, explained everything thoroughly, and provided such a positive interaction. We appreciate you recommending us to your friends and family.
Kind Regards,
Victoria
Very helpful staff and extremely…
Very helpful staff and extremely pleased with the service
July 18, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi there,
We are so pleased to hear that our staff was helpful and that you were extremely satisfied with our service. Thank you for your wonderful feedback!
Kind Regards,
Victoria
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