Daire was so patient and helpful today in store. He took time to listen to me and suggest suitable products and discuss suitable alternative. He answered all of my questions and was extremely consider... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
A fab store and great product, but for us dealing with Davy made this a stand out buying experience. Down to earth, not too pushy but yet seemed to appear everytime we had a question! He did us a gr... See more
Company replied
Staff at Harvey Norman were most helpful through sale of bed base and headboard then kept us updated on delivery by G4 . Two strong young men arrived and assembled bed perfectly and offered to put our... See more
Company replied
Would like to commend staff at phone department at Harvey Norman, Holywood Exchange. Showed genuine interest in helping customers. Had issue with new phone and was sorted in minutes by manager with no... See more
Company replied
Company details
- Department Store
- Bedding Store
- Computer and Accessories Store
- Electronics Store
- Furniture Store
- Sofa Store
Written by the company
With over 300 stores worldwide, Harvey Norman is a leading retailer of Home Appliances, Technology, Furniture and Beds. Our brand message is simple: ‘A great place to shop’. We’re dedicated to offering the best range of products at the best price, providing best-in-class service and most of all, prioritising our customers’ needs. At Harvey Norman, we believe value is key, but you should never have to compromise on quality and style, which is why we offer a wide range of products to suit all budgets and lifestyles. Over the past 21 years, Harvey Norman has expanded its worldwide presence with stores in Malaysia, Singapore, Slovenia, New Zealand, Republic of Ireland, Northern Ireland and most recently expanded its footprint to the United Kingdom. In October 2024, the company launched its flagship UK store at the Merry Hill Shopping Centre in the West Midlands, marking its first venture into the English market.
Contact info
Unit A-D, 304 Airport Road West, BT3 9EJ, Belfast, Antrim, United Kingdom
- 028 9039 5800
4.8
Excellent
553 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wonderful experience with the Harvey…
Wonderful experience with the Harvey Norman delivery. Great communication by the delivery guy…delivered right on time and it was very useful to be able to track them on the map. very friendly attitude…very efficiently they installed the furnitures . I am a very happy customer!!
July 29, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Sumi,
We're so pleased to hear about your wonderful delivery experience. It's great that our delivery team provided excellent communication, arrived on time, and efficiently installed your furniture. We're delighted you're a happy customer!
Kind Regards,
Kevin
Excellent advice explained all my…
Excellent advice explained all my options
July 21, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Philip,
We're happy to hear that our advice was excellent and that we explained all your options clearly. Thank you for your positive feedback.
Kind Regards,
Kevin
Kevin was fantastic instore at Holywood…
Kevin was fantastic instore at Holywood Exchange from start to finish,nothing is a problem to him.
June 22, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Betty,
We are so pleased to hear about your fantastic experience at our Holywood Exchange store. It's wonderful to know that our team provided such excellent service.
Kind Regards,
Kevin
Brilliant Staff
Would like to commend staff at phone department at Harvey Norman, Holywood Exchange. Showed genuine interest in helping customers. Had issue with new phone and was sorted in minutes by manager with no quibble. Spencer transferred data and made sure all my apps were present. Thank you to all, the manager, Callum, Spencer and Daire.
July 24, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Hazel,
We're so pleased to hear about your excellent experience at our Holywood Exchange store. It's wonderful that our team showed genuine interest and quickly resolved your phone issue, ensuring all your apps were transferred. We appreciate your kind words!
Kind Regards,
Victoria
Harvey Norman and G4 delivery experience..
Staff at Harvey Norman were most helpful through sale of bed base and headboard then kept us updated on delivery by G4 . Two strong young men arrived and assembled bed perfectly and offered to put our new mattress from another shop onto the bedbase. Polite friendly organised and took all the wrappers away. Very tidy job thankyou!
July 23, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Dawn,
We're so pleased to hear about your positive experience with our team, from the helpful sales staff to the efficient delivery and assembly. It's wonderful that our delivery team went above and beyond to assist you. Thank you for your kind feedback!
Kind Regards,
Victoria
Our experience with Davy from belfast
Davy the assistant was first class from start to finish. Very pleasant and explained everything thoroughly and I would have no hesitation if I was thinking about buying anything else going back to see him. I would definitely recommend my friends and family to go and speak to him if they wanted to buy anything.
July 18, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Emily,
We're delighted to hear about your excellent experience with our team member. It's wonderful that they were pleasant, explained everything thoroughly, and provided such a positive interaction. We appreciate you recommending us to your friends and family.
Kind Regards,
Victoria
Very helpful staff and extremely…
Very helpful staff and extremely pleased with the service
July 18, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi there,
We are so pleased to hear that our staff was helpful and that you were extremely satisfied with our service. Thank you for your wonderful feedback!
Kind Regards,
Victoria
Brilliant service
Harvey Norman delivery app was just brilliant. It allowed me to plan my day without worrying. So accurate. Delivery was on time. 2 guys were polite and efficient. Couches were put together in no time. Delighted with the service.
July 16, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Cathy,
We're so pleased to hear that our delivery service and app made your day easier! It's wonderful that our team was efficient and polite, ensuring your couches were assembled quickly. Thank you for your kind words.
Kind Regards,
Victoria
Replacement tablr
I was able to track my delivery and it arrived well with in the time stated . I was contacted a few minutes before delivery arrived which was really good. My table was replaced and assembled on the spot damaged table taken away. No mess , very professional and very pleasant tradesmen. Well pleased. 😌
July 15, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Marty,
We're delighted to hear you had such a positive delivery experience! It's wonderful that our team kept you informed, and that the replacement and assembly were handled so professionally. We appreciate your kind words.
Kind Regards,
Conor
Good service
Long wait from order to delivery but had been told this at start .. just took longer than anticipated
However good communication throughout the wait period and rang me when eventually order came in as promised
5 star delivery service .. again excellent communication; guys delivered when they said .. set up furniture … took away all packaging and ensured furniture was where I wanted it
July 15, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Martina,
We truly appreciate you taking the time to share your positive experience. We understand that the wait for your order was longer than anticipated, and we're glad our communication helped keep you informed. It's wonderful to hear that our delivery team provided such excellent service, setting up your furniture and removing packaging to your satisfaction. We value your feedback.
Many thanks,
Katie.
We had a fridge freezer delivered and installed
We had a fridge freezer delivered and installed by 2 really nice guys, couldn’t have been more helpful, really happy with everything and the app was great for timing too.
July 11, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Mrs McKeag,
We're delighted to hear that your fridge freezer delivery and installation went so smoothly. It's wonderful to know our team was helpful and that you found the app useful for timing. We appreciate your positive feedback!
Kind Regards,
Kevin
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Darren,
We're so glad to hear our team was efficient and helpful. Thank you for your wonderful feedback!
Kind Regards,
Victoria
Fantastic service
Fantastic service, items delivered as planned. Items were brought upstairs upon request. Delivery staff very pleasant and helpful. Would highly recommend
July 9, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Kelly,
We're so glad to hear that you had such a positive experience with our service! It's wonderful to know that your items were delivered as planned and that our delivery staff were pleasant and helpful in bringing them upstairs. We truly appreciate your recommendation.
Kind Regards,
Victoria
Sales assistant Natasha was excellent
Sales assistant Natasha was excellent. She guided us through various recliner options, and pointed out offers and clearance items which were particularly good value. When we made our choice, she offered warranty and disposal of old items, but was not pushy. Very pleasant to deal with.
July 6, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi David,
We're delighted to hear about your excellent experience! It's wonderful that our team was so helpful in guiding you through options and pointing out great value items without being pushy. Thank you for your feedback.
Kind Regards,
Kevin
Ellie was wonderful with helping with…
Ellie was wonderful with helping with our gaming purchases. She was brilliant with my son who has servear adhd.
July 4, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Shakil,
We're delighted to hear that our team member provided such wonderful assistance with your gaming purchases. We appreciate your positive feedback!
Kind Regards,
Conor
Great Holywood Store
I visited the Holywood store with my young grandson. We were welcomed but not hassled as we browsed and tried out a great range of recliner chairs.
Kevin was a very caring helpful member of staff who served us when required, explaining everything in great detail.
The chair we purchased was delivered by 2 very kind and helpful young men. I was able to track the van so I had no need to sit in all morning. Thank you to all!
June 22, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Jan,
We are delighted to hear about your positive experience in our store and with our delivery service. It's wonderful that our team provided such caring and helpful assistance, making your visit and delivery smooth. We appreciate your kind words!
Kind Regards,
Victoria
The 2 men who delivered my item where…
The 2 men who delivered my item where very friendly and efficient
June 25, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Christine,
We are so pleased to hear our delivery team was friendly and efficient. Thank you for your kind words!
Kind Regards,
Victoria
Great service from start to finish
Staff knowledge and friendliness in store helped us to choose the right bed and sofas for us.The delivery staff were also excellent, they arrived on time, built the bed and sofa efficiently, they were friendly and professional. We’re delighted with the outstanding customer service from start to finish. Highly recommend!
June 24, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Linda,
We're so glad to hear our team provided such excellent service from start to finish. It's wonderful that our staff and delivery team were so helpful and professional. Thank you for your high recommendation!
Kind Regards,
Kevin
Very efficient and friendly staff who…
Very efficient and friendly staff who were perfectly on time.
June 24, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Brian,
We're glad our staff was efficient and friendly. Thank you for your positive feedback!
Kind Regards,
Kevin
Reece and Spencer were excellent
Reece and Spencer were excellent. Knowledgeable and very helpful. Hadn’t expected to buy a new laptop from HN. Would certainly recommend HN and the two members of your Staff.
June 18, 2026
Unprompted review
Reply from Harvey Norman United Kingdom - Harvey Norman Holywood
Hi Bryan Dunlop,
We're delighted to hear about your positive experience with our team. We appreciate you sharing your kind words and recommendation!
Kind Regards,
Victoria
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.