My parents ordered a sofa and sofa bed from Harvey Norman in Blanchardstown. From the time they visited the store to the delivery, the whole process was easy and convenient for them. Sinead at the st... See more
Company replied
Unit 421, Blanchardstown Retail Park Blanchardstown, Blanchardstown, D15 AW70 Dublin, Dublin 15, IE
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
My parents ordered a sofa and sofa bed from Harvey Norman in Blanchardstown. From the time they visited the store to the delivery, the whole process was easy and convenient for them. Sinead at the st... See more
Company replied
We came into Harvey Norman in Blanchardstown on the hunt for a bed frame and mattress for our new house. Krishna helped us over 2 days to pick the best mattress within our budget while providing the i... See more
Company replied
I went there as I wanted to see/try out a product before I bought it. The website stated it's on display in store here. It wasn't - when I noted this to a staff member she looked at me as I interrupte... See more
Company replied
I brought my Dad into shop for new bed and your staff member Nicola OShea was so helpful really took her time with my Dad telling him about each bed and explained all different mattress . My dad is 84... See more
Company replied
Written by the company

Written by the company

Unit 421, Blanchardstown Retail Park Blanchardstown, Blanchardstown, D15 AW70, Dublin, Dublin 15, Ireland
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Eoin from the Blanchardstown outlet was an absolute pleasure to deal when i purchased my suite of furniture from him. Very friendly and professional. A joy to deal with. Delivery was on time. The 2 delivery guys that assembled my furniture were friendly, courteous and professional.

Reply from Harvey Norman Ireland - Blanchardstown
I ordered 3 items, house was teady to install all. I was promise if all come in one go. But not... two items was missing and i have to drive to warehouse self to collect. I was charged for delivery but they ask me to pick up my items. Thats not fair...
I should got refund for delivery charge

Reply from Harvey Norman Ireland - Blanchardstown
I am writing to provide feedback on my recent purchase experience, which unfortunately reflected poor customer service and inaccurate sales advice.
While I appreciate that Harvey Norman promptly refunded the amount deducted for the bed, the process leading up to this was highly unsatisfactory. Prior to purchase, I explicitly provided the sales team with the dimensions of my staircase. I was assured that the bed could be transported up the stairs without any issues. Furthermore, I was initially told delivery would take one month, but during billing, this timeline was extended. Ultimately, I waited 2.5 months, only for the delivery team to find that the item could not fit through the staircase.
It appears the sales team prioritized securing the sale over ensuring practical feasibility and customer satisfaction. Regrettably, this mirrors a similarly poor experience I had with an appliance purchase four years ago.
While the financial resolution was handled correctly, the overall experience has left me highly dissatisfied with Harvey Norman's service. I hope this feedback is used to improve the training of your sales staff.

Reply from Harvey Norman Ireland - Blanchardstown
Ordered an expensive and ‘premium’ dining room table from Harvey Norman and paid for direct delivery to our house.
The first delivery was very unprofessional - the legs to the table were in very poor condition loose in a plastic bag, came without assembly instructions, and also with an ‘assembly kit’ loose in an Ikea ziplock bag with multiple screws/bolts missing.
Second delivery was arranged for replacement legs and assembly kit. When this arrived, there were still no assembly instructions and the assembly kit was again missing a single screw and was unable to be put together.
After taking two days off work to receive these deliveries, I am now having to collect the missing screw from their warehouse in Finglas which is only open from 10am-4pm and so cannot be collected outside of work hours. I’ve had no word about refunding the delivery fees we paid and overall the interactions have been very unprofessional. Do not recommend buying furniture from Harvey Norman.

Reply from Harvey Norman Ireland - Blanchardstown
Always the best customer service in all aspects!

Reply from Harvey Norman Ireland - Blanchardstown
Item delivered, modern truck, good communication. Happy days

Reply from Harvey Norman Ireland - Blanchardstown
From in store to installation everything was so easy to deal with communication excellent both in store and delivery. The delivery lads Daniel and his assistant were so professional knowledgeable pleasant and a pleasure to deal with they are both a credit to Harvey Norman

Reply from Harvey Norman Ireland - Blanchardstown
Photocenter Harvey Norman - Blanchardstown.
Excellent service today Wednesday 13th May.
The staff member went above and beyond to help all customers quickly and with a friendly smile while under pressure with the photo app not working.

Reply from Harvey Norman Ireland - Blanchardstown

Reply from Harvey Norman Ireland - Blanchardstown
I’m really impressed with Harvey Norman having purchased some white goods for my kitchen. I visited the blanchardstown store and the staff were so helpful and knowledgeable. They didn’t try push the most expensive ones on me, they actually listened to what I wanted a recommended the best ones within my budget.

Reply from Harvey Norman Ireland - Blanchardstown
Harvey's delivery staff did a great job. They removed the old sofa and installed the new one without any hassle.

Reply from Harvey Norman Ireland - Blanchardstown
Real time estimate of arrival of delivery. Delivery and installation went seamlessly. All good.

Reply from Harvey Norman Ireland - Blanchardstown
Very nice and friendly delivery guys who were in and out quickly. Very efficient service.
Staff in the shop were also lovely too.

Reply from Harvey Norman Ireland - Blanchardstown
The one line experience was very good
I tried to purchase in store, on Blanchardstown and the salesman would not show me the radio as he did not have one on display. He did have some in stock but would not open the box...... He didn't get the sale.

Reply from Harvey Norman Ireland - Blanchardstown
We recently returned to Harvey Norman to choose a mattress, and Krishna from the bed section was extremely helpful throughout the process. He had previously helped us choose our bed as well, so we were very happy to come back for his advice again. Krishna gave us excellent recommendations, answered all our questions patiently, and helped us find the right mattress for our needs. We really appreciated his friendly and professional service and will gladly recommend him to others.

Reply from Harvey Norman Ireland - Blanchardstown

Reply from Harvey Norman Ireland - Blanchardstown
Had a table and chairs delivered the delivery guys texted me with a time. The whole delivery process was great from start to finish. The table and chairs were assembled on site and all the packaging was removed would definitely recommend Harvey Norman.

Reply from Harvey Norman Ireland - Blanchardstown
You never told me when the item was to be delivered and it hasnt been. I'll be calling for a refund. Dreadful..

Reply from Harvey Norman Ireland - Blanchardstown

Reply from Harvey Norman Ireland - Blanchardstown
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.