Jonathan was most helpful in the Kinsale road store, couldn't have asked for better service. Alex and Ian did a super job with the installation of my new Miele induction hob, in and out in no time,... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Jonathan was most helpful in the Kinsale road store, couldn't have asked for better service. Alex and Ian did a super job with the installation of my new Miele induction hob, in and out in no time,... See more
Company replied
I went in for a printer and Abu was so very helpful, informative and friendly. I was greeted with a smile and was in and out in a few minutes. I'd definitely recommend. Its so refreshing to receive fr... See more
Company replied
Within 30 minutes of getting the notification that my oven was out for delivery. It had been delivered installed and the old one taken away. I was very impressed with how efficiently the guys did it.... See more
Company replied
5 star support from Ben in furniture at Kinsale road roundabout with purchase of recliner chair in June 2026 - went the extra mile in seeking solutions to source and enable urgent purchase. Profession... See more
Company replied
Written by the company

Written by the company

Kinsale Road, Ballycureen, Cork, T12 CX96, Cork, Cork, Ireland
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing customer service, very prompt follow up on my enquiry & delivery of product. Would highly recommend.

Reply from Harvey Norman Ireland - Cork
I went to the store to purchase a house phone for my dad. So this particular one was online only so I said I will go home sure and order it but thanks. I ordered it not knowing or advised it was for someone def I would imagine . Brought it back to the store the man told me its nothing got to do with them its online I had to send it away myself through dpd. I asked why was I not told this he said we dont have to and I said but if they know this they should have said at the time. He said they dont have to know this. It was the whole manner in the way it was dealt with. My dad a pensioner old and now has to pay to send back a phone so we can get the other one and pay for another one . The woman before me had the same issue . I won't be going here again couldn't help me out.

Reply from Harvey Norman Ireland - Cork

Reply from Harvey Norman Ireland - Cork
Very quick delivery of my iPhone , very easy checkout and an overt very good experience.

Reply from Harvey Norman Ireland - Cork
Easy site to order from and excellent quick delivery. Very happy customer

Reply from Harvey Norman Ireland - Cork
Ordered Sunday evening for call Monday to say item was in stock and delivery contractor would be in touch

Reply from Harvey Norman Ireland - Cork
This was an online order with collection at a local store, following my order I was informed my order would be delayed by 7days.following a 15 day wait I used both the message and contact tabs to enquire.I received no response . I then visited the store , I was looked after a most helpful staff member but I unfortunately couldn’t get my order at that store and needed to travel to another store.I did this but I feel the electronic system let us down by not updating or redirecting the order

Reply from Harvey Norman Ireland - Cork
Top Class Service
The product was exceptional value and really well constructed.

Reply from Harvey Norman Ireland - Cork
Ordered one evening and delivered the following morning. Outstanding service. Well done Harvey Norman.

Reply from Harvey Norman Ireland - Cork
Very good communication about order. No issue with delivery. Everyone I spoke to about delivery was friendly and accommodating. Delivery guys on day were lovely.

Reply from Harvey Norman Ireland - Cork
Arrived at the store to collect my TV only to realise that I received an email while driving too say my order was delayed
Forgot to mention the store assistant was trying to almost persuade me to take a refund and buy elsewhere or at DID as he mentioned.
Then when I collected my TV nobody offered to help me to my car despite me having a walking stick.
I counted 5 staff in the electrical department just standing around.
Then upon leaving with my TV another 3 staff adjacent to the bedding department hanging around chatting.
Did anyone offer to help? Answer NO!
Terrible service and aloof staff!!!!!!!!!

Reply from Harvey Norman Ireland - Cork
Installation team very efficient and good to deal with. Top quality job

Reply from Harvey Norman Ireland - Cork
Excellent service and punctuality.
Men were most efficient and courteous.Thank you.

Reply from Harvey Norman Ireland - Cork
I was told delivery would be on Thursday. Thursday morning 8.15 am, I got a call to say they would be with me between 12-2 pm.
Bang on noon they arrived, set everything thing up, removed all packaging and were gone. Exceptional job and friendly too.

Reply from Harvey Norman Ireland - Cork

Reply from Harvey Norman Ireland - Cork
Maybe as the whole, this establishment is alright. However, I was not happy with the way they handled one of my orders.
TV was purchased online and it was agreed that will be collected from the warehouse, which is kind of standard process.
However, once I arrived at the warehouse - I was informed that TV was sent to the store. So, I had to turn around and drive to the store to get my item.
I hope representatives from this company will do something about it.. Anyways, it's silly to think that they will or anyone will care. They still be selling their stuff regardless..
So, future customers - brace yourself! This can happen to anyone:) Good day/night to you all!

Reply from Harvey Norman Ireland - Cork
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.