Dealt with a lovely lady in their store: Airside, Swords. She was exceptionally efficient and polite. Sorry I didn't get her name. When the table was delivered it was done so by two gentlemen, Ryan an... See more
Company replied
Unit 5, Airside Retail Park, Swords, K67 H364 Swords, Co. Dublin, IE
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Dealt with a lovely lady in their store: Airside, Swords. She was exceptionally efficient and polite. Sorry I didn't get her name. When the table was delivered it was done so by two gentlemen, Ryan an... See more
Company replied
Bought a Samsung TV 50” at €799 online only to be told 5 mins after purchasing that the item was not in stock. I requested an immediate refund which has take 7 days to be actioned and now I have been... See more
Company replied
Just wanted to say a massive thanks to Richard in home appliances in Swords Airside, after weeks with a faulty dishwasher, talking to manufacturer directly without any resolve insight, we reached out... See more
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Daniel and Adam were absolutely brilliant on delivery, they went above and beyond to get a large fridge and a washing machine up the 3 flights of stairs in our house. Most people would have refused, b... See more
Company replied
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Unit 5, Airside Retail Park, Swords, K67 H364, Swords, Co. Dublin, Ireland
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Daniel and Declan went above and beyond with a tricky integrated dishwasher installation.
They went to great effort to make sure the appliance was installed perfectly and also evicted an unwanted visitor from under the sink (RIP mini mouse).
Two lovely guys, very professional and friendly.

Reply from Harvey Norman Ireland - Swords
I asked for an invoice with my company name and vat amount and HarveyNorman couldn't provide me one. They shared 2 invoices with me, one had my company name and the other had the vat amount but I wanted one invoice to have both the information.
Update: After posting this review, the store called me and sorted out the invoice issue. Therefore, I am updating the review to 5 stars now.

Reply from Harvey Norman Ireland - Swords
Very poor i bought the iphon clik and collect next day for gifet for birthday next day after 2 days said emiled that taxt 7 days to collect what is that not make sanence

Reply from Harvey Norman Ireland - Swords
Daniel and Declan who installed a fridge freezer and a washing machine and were very professional and polite

Reply from Harvey Norman Ireland - Swords
Ordered for collection. It was ready really fast and no problems collecting it.

Reply from Harvey Norman Ireland - Swords
I was on crutches as have a broken knee cap and when the lads came to drop my fridge they took extra time trying to get my appliance set up .

Reply from Harvey Norman Ireland - Swords
Delivery was fast, 2 lads were great and nothing was a bother so I gave them 2 ice creams as weather impossibly warm for lugging heavy stuff around

Reply from Harvey Norman Ireland - Swords
The lads phoned me at 8am they arrived at 8.30. They assembelled the bed and were gone by 9am.they took away all the packaging and left the house spotless.what more could you ask for....truly professional courteous lads who are a credit to the company.one lads name is luke but i didnt get the other lads name but both were thorough gentlemen .

Reply from Harvey Norman Ireland - Swords
Got click and collect for a robot vacuum/mop, staff all directed me to the right place and the item was brought out quickly. Was offered assistance to bring it to the car. Easy process. Would get from them again.

Reply from Harvey Norman Ireland - Swords
Item was ordered and ready to be collected within the hour.
The only confusing thing i found was at the cashier desk it says Click & Collect. When i went there the guy asked me what i ordered and then told me to go to one of the people in that area to get if for me. So what is the point in waiting to speak to someone at the cash desk to be sent elsewhere. I've not seen this approach before. Doesn't create a good customer journey in my opinion.

Reply from Harvey Norman Ireland - Swords
Arrived on time. Were very efficient in replacing and installing new oven. Very tidy.

Reply from Harvey Norman Ireland - Swords
The interaction with the website and then the staff on the phone and in the store was perfect

Reply from Harvey Norman Ireland - Swords
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