Harvey Norman Ireland - Swords Reviews 

1,180
TrustScore 4.5 out of 5

4.4

Unit 5, Airside Retail Park, Swords, K67 H364 Swords, Co. Dublin, IE


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Rated 5 out of 5 stars

Dealt with a lovely lady in their store: Airside, Swords. She was exceptionally efficient and polite. Sorry I didn't get her name. When the table was delivered it was done so by two gentlemen, Ryan an... See more

Company replied

Rated 1 out of 5 stars

Bought a Samsung TV 50” at €799 online only to be told 5 mins after purchasing that the item was not in stock. I requested an immediate refund which has take 7 days to be actioned and now I have been... See more

Company replied

Rated 5 out of 5 stars

Just wanted to say a massive thanks to Richard in home appliances in Swords Airside, after weeks with a faulty dishwasher, talking to manufacturer directly without any resolve insight, we reached out... See more

Company replied

Rated 5 out of 5 stars

Daniel and Adam were absolutely brilliant on delivery, they went above and beyond to get a large fridge and a washing machine up the 3 flights of stairs in our house. Most people would have refused, b... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Cell Phone Store
  4. Computer and Accessories Store
  5. Home Goods Store
  6. Washer and Dryer Store

About Harvey Norman Ireland - Swords

Written by the company

Harvey Norman is Ireland’s largest retailer of furniture, bedding, electrical and computer products - our 18 stores throughout the country have over 600,000 sq ft of retail showrooms. Our customers know that Harvey Norman provides excellent customer service, wide product ranges and reliable advice; all at competitive prices. We specially select our products to suit all budgets and lifestyles; we are experts in technology, providing all the services you need to get your tech up and running; and our furniture and bedding teams bring the best style and value from around the world, including many Irish made products. Whether you’re shopping in store or online, Harvey Norman has just what you need.

Harvey Norman

Written by the company

Best Price Guarantee
We will MATCH or BEAT any genuine competitors’ advertised price on the date you purchase or within 7 days of purchase.
Customer Service
We pride ourselves on providing top quality customer service; if you’re not happy, we’re not happy.
Biggest and Best Range
We have the largest range of furniture, bedding, computers and electrical goods in the country, all under one roof.

Contact info

  • Unit 5, Airside Retail Park, Swords, K67 H364, Swords, Co. Dublin, Ireland

  • 01 8909900

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

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4.4

All reviews

(1,180)

8,951 reviews in the last 12 months

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Rated 5 out of 5 stars

Click & collect

Item pre ordered, in stock, ready for collection, no waiting around. All good 👍

April 12, 2026
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Laura,

We're happy to hear that your pre-order experience was seamless, with no waiting time! Thank you for your positive feedback; we appreciate it a lot.

Many thanks,
Katie.

Rated 5 out of 5 stars

It’s a dream delivery service

It’s a dream delivery service! Driver texted us a day before, arrived on time, helped us to move the new mattress to the room, then took the old one away.
Top service! We are lovely life with new mattresses now! Good job!

April 17, 2026
Unprompted review
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Wenchi,

We're happy to hear that the delivery service met your expectations! It's great to know the driver was helpful and that you're enjoying your new mattress. Thank you for your positive feedback!

Kind Regards,
James

Rated 5 out of 5 stars

Fantastic service from the delivery…

Fantastic service from the delivery lads so helpful and professional

April 17, 2026
Unprompted review
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Carl,

We appreciate you sharing your feedback. We are so happy to learn that our delivery team was helpful and professional, providing fantastic service!

Kind Regards,
James

Rated 5 out of 5 stars

Delivery was great

Delivery was great, arrived on time & very pleasant delivery staff.

April 14, 2026
Unprompted review
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi there,

We appreciate your feedback and are so happy to hear that our delivery was on time and that our staff was pleasant! Thank you.

Many thanks,
Katie.

Rated 5 out of 5 stars

Great service

Very quick transaction Richard very helpful, delivery day got changed without telling me but the delivery customer service were very good, delivery guys were great and so helpful. Simon from customer service went above and beyond a super guy. So all in all it was great .

April 9, 2026
Unprompted review
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Sharon,

We appreciate you sharing your experience. We're glad to hear that the transaction was quick and that our team members were helpful. We'll review what happened with the delivery change. Thank you again for your feedback.

Many thanks,
Katie.

Rated 5 out of 5 stars

The service was excellent they were on…

The service was excellent they were on time Lovely guys professional they put the table together very quickly and moved it into it s place and the chairs They took away cardboard and rubbish from delievery I would use this service again they were great 👏👏👏 thanks guys from Karen with the upside down house sea views rush🤣🤣👏👏

April 11, 2026
Unprompted review
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hello,

We appreciate you sharing your experience. We are so glad to hear that our team was punctual, professional, and efficient with the table assembly and delivery. We're happy they took care of the packaging removal.

Many thanks,
Katie.

Rated 5 out of 5 stars

Excellent service from HN

Gave a 2 hour window for delivery, came in that time frame. The two lads assembled the bed in about 15 minutes and left the room spotless, took all the packaging away with them. Very positive experience.

April 13, 2026
Unprompted review
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Concepta,

We're happy to hear that the delivery and assembly met your expectations! It's great to know the team was efficient and left everything tidy. Thank you for your positive feedback!

Many thanks,
Katie.

Rated 5 out of 5 stars

The delivery man rang gave me timeframe…

The delivery man rang gave me timeframe delivery and was well within that hour. This was despite the recent goings on re fuel disruptions etc. the packages were also brought upstairs for me which was a massive help. Both men were courteous as well in their manner.

April 11, 2026
Unprompted review
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Mark,

We're happy to hear the delivery was prompt, despite fuel disruptions. We appreciate that the team's assistance with carrying the packages upstairs was a massive help, and that they were courteous. Thank you for sharing your positive experience!

Many thanks,
Katie.

Rated 5 out of 5 stars

Delivery on time

Delivery on time, assembly was quick. All was clean after.

April 11, 2026
Unprompted review
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Jorge,

We appreciate your positive feedback and are so happy to hear our delivery was on time and assembly was quick, with a clean finish!

Many thanks,
Katie.

Rated 5 out of 5 stars

I was really impressed with the 2 guys…

I was really impressed with the 2 guys who delivered and assembled my table and chairs. They let my little boy help them and gave him and his brother 5e each as it was my little lads birthday. They were so nice and helpful. I highly recommend them both...absolute gentlemen.

April 11, 2026
Unprompted review
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Michelle,

We're happy to hear that you were impressed with the delivery and assembly team's service. It's great to know they were so helpful and made your little boy's birthday special. Thank you for your recommendation!

Many thanks,
Katie.

Rated 5 out of 5 stars

Quick and efficient service

Quick and efficient service , ordered the product and it was ready for collecting within a few hours

April 10, 2026
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Clare,

We appreciate your feedback and are so happy to hear you received quick, efficient service and your order was ready for collection promptly!

Many thanks,
Katie.

Rated 1 out of 5 stars

Zero stars for customer service

Bought a washing machine back in August, called Harvey Norman in swords 9 days ago (Friday) to log the repair as machine stopped working, said I would hear within a few days, I didn’t so I called LG last Thursday (6 days after I called HN), they had no record of repair, called HN who said the team member who took my call on the Friday was probably “very busy & forgot”, asked to speak to manager which was denied, said they would put urgent call to Lg & we would hear back, we didn’t, went into HN on Saturday (8 days after firstly logging the repair), spoke to a manager who said he would “get someone to call Lg & I would hear back Monday or Tuesday”, I expressed that the lack of customer care & the time frame given was extremely poor, this didn’t bother him, today (Sunday) 9 days on, I get a phone call in the late afternoon to say they had taken down the serial number wrong & LG don’t have any record of repair, can I give it to them again (4th time), I was driving & obviously couldn’t so tomorrow will be day 10 of not even reporting the fault to be fixed, an absolute joke to say the least. Zero stars for customer care, at this stage I want a refund & not to deal with them again!

April 3, 2026
Unprompted review
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Lisa,

We regret to hear about the trouble you've experienced with your washing machine repair and the difficulties in contacting us. If you can contact our customer service team at "customer@support.harveynorman.ie", the team will be able to look into this for you and pass this on to the relevant teams internally for review. Thank you for bringing this to our attention.

Kind Regards,
James

Rated 5 out of 5 stars

Excellent service

Excellent service
And
Delivery rang a couple of times in advance

April 9, 2026
Unprompted review
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Eamon,

We're happy to hear that you received excellent service and a timely call before the delivery. Thank you for your positive feedback.

Kind Regards,
James

Rated 5 out of 5 stars

Great Service

April 3, 2026
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi there,

We appreciate you sharing your experience with us. We are happy to hear you had a great experience with us. Thank you for your feedback.

Kind Regards,
James

Rated 5 out of 5 stars

Great experience

Great experience

April 8, 2026
Unprompted review
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Natalia,

We appreciate you sharing your experience with us. We are happy to hear you had a great experience with us. Thank you for your feedback.

Kind Regards,
James

Rated 5 out of 5 stars

Friendly delivery service brought…

Friendly delivery service on time brought mattress to exactly where I need it to be,
Polite and cheerful guys

April 3, 2026
Unprompted review
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Dean,

We appreciate you sharing your delivery experience. We're happy to hear that our team was on time, brought the mattress where it was needed, and were polite and cheerful.

Kind Regards,
James

Rated 5 out of 5 stars

Harvey Norman are cheap on most items…

Harvey Norman are cheap on most items and I always find the products top notch.!

January 17, 2026
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Elaine,

We appreciate you taking the time to share your positive experience with us! We're so happy to hear you find our products top notch and affordable.

Kind Regards,
James

Rated 5 out of 5 stars

Nice and Efficient

We had the lovely Evan and Ryan deliver our sofa. They were extremely nice and efficient. Phone call ahead of time to advise when they would be with us. Really nice lads to deal with.

April 4, 2026
Unprompted review
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Donna,

We appreciate you taking the time to share your feedback. We're happy to hear that the delivery team was efficient and nice. It's great to know the team contacted prior to delivery.

Kind Regards,
James

Rated 5 out of 5 stars

Shopping online was so easy

Shopping online was so easy, clicked and collected, staff member was so helpful and friendly, called me to let me know that there is a 5 year warranty with the TV I purchased, brought the TV out to my car for me and the whole experience for five stars!!! Mt only regret is that I didn't get the staff member's name so he could get the recognition he deserves!!

April 4, 2026
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Lyn,

We're happy to hear that you found shopping online easy and the click-and-collect service helpful. We appreciate your positive feedback regarding the staff member's assistance and information about the warranty. We're so glad you enjoyed your experience!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Arrived at store

Arrived at store, dealt with very quickly, assistant offered to carry purchase to my car

April 2, 2026
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Angela,

We're glad you enjoyed your experience and that our assistant was helpful. Thank you for your positive feedback; we appreciate you taking the time to share.

Kind Regards,
Kevin

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