The communication from John at Harvey's is excellent. Kept informed prior to installation. Our install by Tom and his colleague, whos name I forget, ex chef, top knot hair style, could not be more he... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Our Harveys installer, Paul SB, rang an hour before he was due to arrive. The installation work he carried out was neat and tidy and exceeded our expectations. Paul explained everything about the soft... See more
Company replied
From start to finish experience of ordering went well. Expected sacks of salt to arrive with their contents dripping from transit slits. Not so. Each was packed in thick plastic bag which prevented... See more
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Rhys arrived to install our new water softener and was quite excellent. He arrived on time, explained what he as going to do and completed his task expertly. He cleaned up beautifully before departing... See more
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Company details
- Water Softening Equipment Supplier
- Plumber
- Water Filter Supplier
- Water Purification Company
- Water Treatment Supplier
About Culligan Harvey
Written by the company
Culligan Harvey is the UK’s number one selling water softener brand. Experience the benefits of softened and filtered water for your home, health and happiness with the Harvey™ Water Softener.
Book a free, no obligation demo today. Request a Quote
Find your Perfect Water Softener Shop Salt Shop Drinking Water Shop Water Filters
Book a free, no obligation demo today. Request a Quote
Find your Perfect Water Softener Shop Salt Shop Drinking Water Shop Water Filters
Contact info
Hipley Street, GU22 9LQ, Woking, United Kingdom
- 01483 753400
- reviews@harvey.co.uk
- harveywatersofteners.co.uk
4.5
Excellent
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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Excellent level of customer service
Excellent level of customer service. Quick resolution of issue reported
May 1, 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your kind feedback – we’re glad we could resolve this quickly for you!
If you know anyone who could benefit, feel free to refer them here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Good and prompt service
Good and prompt service, very helpful service overall, Thanks! Abbie👍
Also thank you to Service Engineer Arthur 👍
June 26, 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your kind feedback – we really appreciate your support!
If you know anyone who could benefit, feel free to refer them here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Great fast salt delivery service.
Great fast salt delivery service.
Stuart's a lovely friendly delivery chap and the salt packets always arrive in good condition.
The salts not too expensive either.
Also the machine was installed like lightning when the last one broke. Very knowledgeable and fast acting engineers
June 26, 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your kind feedback – we really appreciate your support!
If you know anyone who could benefit, feel free to refer them here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Highly recommend this company
Really efficient friendly and professional team, who were able to solve a problem I had which might seem small but it was the difference between working or cancelling a big job. I’m really grateful for their help and knowledge.
June 26, 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your kind words – we’re really glad we could help when it mattered!
If you know anyone who could benefit, feel free to refer them here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
The whole process of ordering and…
The whole process of ordering and delivering salt is fast and seamless, Stuart Chapman delivered it on time. He is a professional with a smile.
June 26, 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your kind feedback – we really appreciate your support!
If you know anyone who could benefit, feel free to refer them here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Much improved water softness
Everything was easy from first visit to installation,the water softness has greatly improved and the culligan Harvey softener seems to do a really good job, time will tell but at this time I would recommend.
June 26, 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your kind feedback – we’re really pleased everything went smoothly!
If you know anyone who could benefit, feel free to refer them here:
https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
On time
On time, quick and professional. Ben F was great. Very neat installation. Would recommend.
June 23, 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your kind feedback – we really appreciate your support!
If you know anyone who could benefit, feel free to refer them here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Stuart was very helpful
Stuart was very helpful, friendly and polite. He delivered the salt exactly where we wanted. We're very happy with the service and grateful
June 26, 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your kind feedback – we really appreciate it!
If you know anyone who could benefit, feel free to refer them here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
I had a problem with my Mini Max3 water…
I had a problem with my Mini Max3 water softener machine. I spoke to Rory who was really helpful. He was very knowledgeable on what the problem was. Hopefully it will now be sorrted.
June 26, 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your feedback – we’re really glad we could help!
If you know anyone who could benefit, feel free to refer them here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
The Culligan Harvey team installed the…
The Culligan Harvey team installed the ARC PLUS water softener for us - fantastic team - sales, plumbing and installation, WiFi set up, and after care all brilliant. Delighted and would highly recommend.
June 25, 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your fantastic feedback! We’re delighted to hear our team delivered such an all-round brilliant experience.
If you know anyone who could benefit, feel free to refer them here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Very good company
Stuart kindly delivered our salt in such hot weather and even brought them into the house for me. Very good service, worth a five ⭐️
June 26, 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your kind feedback! We’re so pleased Stuart looked after you so well, especially in the hot weather.
If you know anyone who could benefit, feel free to refer them here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Thank you Ben F
Thank you very much to Ben F for a smooth and speedy installation, and for explaining all the details regarding the softener, including the many questions I had.
June 19, 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your lovely feedback! We’re glad to hear Ben F made your installation smooth and took the time to answer all your questions.
If you know anyone who could benefit, feel free to refer them here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Abbie did a great job
Abbie did a great job, was polite on time and very good at his work.
June 25, 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your feedback! We’re glad to hear Abbie provided such polite, timely and high-quality service.
If you know anyone who could benefit, feel free to refer them here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Another great delivery from Stuart
Another great delivery from Stuart. All salt bags in perfect condition! Thank you!
June 24, 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your continued support! We’re delighted to hear Stuart delivered another great experience.
If you know anyone who could benefit, feel free to refer them here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Stuart Chapman delivered our block…
Stuart Chapman delivered our block salt. He was extremely kind and helpful. He delivered the salt and stacked it in our garage without any hesitation. I highly recommend him.
June 25, 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your kind words! We’re so pleased to hear Stuart was so helpful and made your delivery easy.
If you know anyone who could benefit, feel free to refer them here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Fantastic install
Having had a water softener at our previous property and seeing the huge benefits of softened water we were keen to get one installed at our new address. After making contact through their website we were soon visited by the local rep. Installation was quickly arranged and Chris G turned up to install the equipment. I was really impressed firstly by the communication we received from Chris prior to his visit. He arrived bang on the time he arranged and completed the job to the highest standard fitting an outside unit and running a unsoftened line through loft into kitchen. Everything was left clean and tidy and a full demonstration of how to use the unit was given. Really pleased with all aspects of buying from Harvey’s both times
June 24, 2026
Unprompted review
Reply from Culligan Harvey
Thank you for sharing your experience! We’re delighted to hear everything was arranged quickly and that Chris delivered such a high standard of service with great communication and punctuality.
If you know anyone who could benefit, feel free to refer them here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Very helpful on phone when I made…
Very helpful on phone when I made initial enquiry, answering all my questions.
Installation carried out by lovely young man who replaced all pipework from previous water softener and was very clean and tidy.
June 18, 2026
Reply from Culligan Harvey
Thank you for your great feedback! We’re so pleased our team was able to support you clearly and carry out the installation so smoothly and tidily.
If you know anyone who could benefit, feel free to refer them here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Stuart Chapman was really lovely with…
Stuart Chapman was really lovely with the delivery of the Salt, brought it upstairs with a smile aswell. Really lovely experience
June 25, 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your kind feedback! We’re delighted to hear Stuart made your delivery such a pleasant experience.
If you know anyone who could benefit, feel free to refer them here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Great customer service
Stuart was great and very efficient and friendly. The salt was delivered on time and in good condition.
June 25, 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your kind words! We’re so pleased to hear Stuart provided such friendly and efficient service, and that your delivery arrived as expected.
If you know anyone who could benefit from our service, feel free to refer them here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
DHL repeatedly failed to deliver the…
DHL repeatedly failed to deliver the salt I ordered then told me to go back to you. I had to pick it up myself.
June 2, 2026
Unprompted review
Reply from Culligan Harvey
Hi Adrian,
Thanks for your feedback and we're sorry for the inconvenience caused.
Having reviewed this, it looks like the address entered on the order wasn’t quite correct, which meant DHL couldn’t complete the delivery and it was refused at the property. I understand how frustrating that must have been.
Once you got back in touch, we arranged for your order to be available for collection instead, so you could get what you needed without any further delay.
Apologies again for the disruption and thanks for your patience while we got this resolved.
Regards,
Culligan Harvey Water Softeners
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