The communication from John at Harvey's is excellent. Kept informed prior to installation. Our install by Tom and his colleague, whos name I forget, ex chef, top knot hair style, could not be more he... See more
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Our Harveys installer, Paul SB, rang an hour before he was due to arrive. The installation work he carried out was neat and tidy and exceeded our expectations. Paul explained everything about the soft... See more
Company replied
From start to finish experience of ordering went well. Expected sacks of salt to arrive with their contents dripping from transit slits. Not so. Each was packed in thick plastic bag which prevented... See more
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Rhys arrived to install our new water softener and was quite excellent. He arrived on time, explained what he as going to do and completed his task expertly. He cleaned up beautifully before departing... See more
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Company details
- Water Softening Equipment Supplier
- Plumber
- Water Filter Supplier
- Water Purification Company
- Water Treatment Supplier
About Culligan Harvey
Written by the company
Culligan Harvey is the UK’s number one selling water softener brand. Experience the benefits of softened and filtered water for your home, health and happiness with the Harvey™ Water Softener.
Book a free, no obligation demo today. Request a Quote
Find your Perfect Water Softener Shop Salt Shop Drinking Water Shop Water Filters
Book a free, no obligation demo today. Request a Quote
Find your Perfect Water Softener Shop Salt Shop Drinking Water Shop Water Filters
Contact info
Hipley Street, GU22 9LQ, Woking, United Kingdom
- 01483 753400
- reviews@harvey.co.uk
- harveywatersofteners.co.uk
4.5
Excellent
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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Excellent delivery service by Stuart…
Excellent delivery service by Stuart Chapman!
I didn’t want to order a large number of salt packs because DPD would just smash everything!
Today I have changed my mind because Stuart carried all the packs round the back into my shed and even helped me to stack them neatly.
June 30, 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your review.
We're delighted to hear that Stuart provided such excellent service and went the extra mile to carry and neatly stack your salt packs. We'll be sure to pass on your kind comments to him.
Thank you for choosing us for your deliveries.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Harvey water delivery service
Stewart Chapman was great on time for the delivery and very helpful. Harvey Waters’ operating model works well. No hassles.
June 30, 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your review.
We're pleased to hear that Stuart was on time, helpful, and made your delivery experience hassle free. It's great to know that our service is working well for you, and we'll be sure to pass on your kind feedback to Stuart.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Reply from Culligan Harvey
Thank you for your review.
We're delighted to hear that your delivery arrived on time and that you found our driver friendly and helpful. We really appreciate your feedback.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Not great if stuff goes wrong
We had a problem with our water softer system (it was cloudy and used about a salt block a week - it should be 1 per month - it ran 3 cycles a day - it should do 1 apparently). We had one engineer out who just kept saying we had a leak (we didn’t - water bills are fine) then tried to blame appliances in our kitchen (we have a very standard kitchen).
He didn’t do anything, left and said for us to check with water company if we had a leak and would return if we didn’t for free. Completely wasted visit.
The next engineer came out and was similar, he replaced a small part in the hope it worked - he wasn’t confident that he fixed it. He phone head office and explained who said they wouldn’t charge us as he wasn’t sure what was going on. We since received two invoices for both visits.
The first one has since been dropped but the second we expected to pay £200 for a system that doesn’t work after being told there would be no charge. If we’d known we would have put this towards a new one as we’ve just wasted that money on two engineer visits neither of who could fix the system
June 30, 2025
Unprompted review
Reply from Culligan Harvey
Hi Emily, thanks for taking the time to share this. We’re sorry to read about your experience and would like to look into this properly for you.
As we can’t access your full details from the review, please could you email us at customerrelations@harvey.co.uk with “Harvey/KA” in the subject line so we can review this quickly.
Thanks,
Culligan Harvey Team
Culligan Harvey are rather best
Eddie Ireland was a brilliant first point of contact. He provided clear and informative advice. My water Softener was then installed just 2 days later by Leigh Gilbert. Again, he provided outstanding service. He was quick, efficient and extremely professional.
June 29, 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your review.
We're delighted to hear that Eddie provided clear and informative advice from the very beginning, and that Leigh delivered such a professional and efficient installation just a few days later.
We'll be sure to pass on your kind feedback to both Eddie and Leigh.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Excellent delivery service
As always, salt delivery arrived extremely promptly, having ordered it on a Sunday, it arrived the next day (Monday). Stuart Chapman was great as ever - very friendly and took it straight into the shed as always. Would thouroughly recommend
June 29, 2026
Unprompted review
Reply from Culligan Harvey
We're delighted to hear that your salt delivery arrived so quickly and that Stuart continues to provide such friendly and helpful service.
It's great to know he made things easy by taking the salt straight to your shed. Thank you for your recommendation.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Delivery driver unreliable
Delivery driver never rings the doorbell and just leaves the salt blocks right on my doorstep for everyone to see, doesn’t even attempt to hide them.
June 29, 2026
Unprompted review
Reply from Culligan Harvey
Hi Evan, thanks for taking the time to share this. We’ve passed your feedback on to our delivery partner so they’re aware no one knocked.
Thanks,
Culligan Harvey Team
Rude!!!
The salesperson came to my home after I decided to give the company another chance following a previous bad experience. I believe in giving people a second chance, but unfortunately I was disappointed again.
The salesperson went through his presentation, which was perfectly fine. I explained that I needed to discuss everything with my husband before making any decision.
Two days later, he called to ask if I had spoken to my husband and when I wanted the installation booked. I explained that the quote was simply far too expensive for our budget. He then asked, “Well, how much do you expect to pay?” which immediately put my back up. I repeated that we were not interested because it was above our budget.
There was no “thank you for your time” or even a polite goodbye. Instead, he simply hung up the phone. I found this extremely unprofessional and disappointing, especially after giving the company a second chance.
June 3, 2026
Unprompted review
Reply from Culligan Harvey
Hi Sharon, thanks for taking the time to share this. We’re sorry to read about your experience and will be reviewing this with the sales manager. We’ll be in touch shortly.
Thanks,
Culligan Harvey Team
Thanks to Stuart for the prompt…
Thanks to Stuart for the prompt delivery . Stuart delivers with a smile and gave us health advice to keep us hydrated in handling the Hot weather. Cheers .🥂
Have a great day
June 29, 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your kind feedback, we are so pleased to hear Stuart provided such friendly and thoughtful service, especially in the hot weather.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Great communication with the friendly…
Great communication with the friendly engineer that kept me updated and came and did a very professional job. Worked very hard to accommodate us and left everything clean and tidy. Thank you.
June 27, 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your kind feedback, we are pleased to hear our engineer kept you well informed and delivered such a professional service while leaving everything tidy.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Stuart Chapman was fantastic
Stuart Chapman was fantastic. He went the extra mile and helped put the salts exactly where I needed them to be. God bless you Stuart!
June 29, 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your lovely feedback, we are so pleased to hear Stuart went the extra mile to help you. We will be sure to pass this on to him.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
We are very pleased with the service
We are very pleased with the service . Cannot recommend Stuart enough, he is the best in what he does and extremely professional .
He is a true asset to the the company
Thanks Stuart
June 29, 2026
Unprompted review
Reply from Culligan Harvey
We're delighted to hear that you're so pleased with our service. Stuart will be thrilled to receive your kind comments.
His professionalism and dedication are greatly appreciated, and we're proud to have him as part of the team. Thank you for your recommendation.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Reply from Culligan Harvey
Hi Adam, thanks for leaving this review...nice to see Stuart mentioned 😊
If you’d like to recommend us to friends or family, here’s the link to share: https://www.harveywatersofteners.co.uk/refer-a-friend/
Thanks,
Culligan Harvey Team
Harvey’s Salt when delivered is in a…
Harvey’s Salt when delivered is in a bad state since they started getting delivered by a third party. lots of block are broken or chipped on the outside.
June 29, 2026
Unprompted review
Reply from Culligan Harvey
Hello Romi,
To help us review this properly, we just need a few more details to clarify the order. We’ve attempted to contact you.
Please contact us at salt@harvey.co.uk, quoting “Harvey/KA” in the subject line and include a few details and photos if possible. We’ll be happy to help get this sorted.
Thanks,
Culligan Harvey Team
George came and installed my water…
George came and installed my water softener system. He was very efficient, arrived promptly, very well installed and left within no time. Pleasant helpful chap. Love my water softener! Highly recommend.
June 24, 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your lovely feedback—George will be so pleased to hear your kind words about his efficiency and helpful service!
If you know anyone who could benefit, feel free to share our referral link: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
4 years and still love it
I’ve had a Harvey Water Softener for 4 years now and they’re brilliant. No more limescale, the water feels nicer when showering, plus your detergent and shower gel lasts longer due to the increased foaming effect of soft water.
We are a family of 4 with a high water usage and spend approx £200 per year on salt. Stuart, who delivers the salt is a top bloke. Really friendly carries the salt into the house and is always courteous. If I ever move house I’ll definitely be getting another Harvey softener.
June 26, 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your fantastic feedback—we’re so pleased to hear how much you’re enjoying your water softener after 4 years, and that it’s making such a difference for your family!
If you know anyone who could benefit, feel free to share our referral link: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Ben F did an excellent with the water…
Ben F did an excellent with the water softener installation. Excellent craftsmanship and professionalism. Well done!
June 20, 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your great feedback—Ben will be delighted to hear your kind words about his workmanship and professionalism!
If you know anyone who could benefit, feel free to share our referral link: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Happy with the service I received and…
Happy with the service I received and installation from Ben F who explained everything to me. Would recommend this company
June 10, 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your kind feedback – we really appreciate your support!
If you know anyone who could benefit, feel free to refer them here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Excellent service as always
Needed a replacement softener after old one had reached end of life. Such an easy company to deal with and a particular shout for Jake, the installer, who was superb in every way.
June 26, 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your kind feedback – we really appreciate your support, and we’ll be sure to pass this on to Jake!
If you know anyone who could benefit, feel free to refer them here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Excellent level of customer service
Excellent level of customer service. Quick resolution of issue reported
May 1, 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your kind feedback – we’re glad we could resolve this quickly for you!
If you know anyone who could benefit, feel free to refer them here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
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