Harvst Reviews 

113
TrustScore 3 out of 5

3.0

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Rated 2 out of 5 stars

So frustrating. It should be a great product, but I have had to face an endless series of problems. In particular, the interface between the phone and the control unit is temperamental and too often I... See more

Rated 5 out of 5 stars

Bought my Solar Watermate mini so I could enjoy one month of summer out of the country and safely leave my Hydroponic set up in good “AI” hands. Had a slight blip 24 hrs before flying off BUT was offe... See more

Company replied

Rated 5 out of 5 stars

I have had a WaterMate Mini, for about 18 months. It's been working reliably watering a 10x8 greenhouse. The only real problem we've had was fixed remotely by Harvst over the recent Easter weekend (!... See more

Company replied

Rated 2 out of 5 stars

I've had the watermate Pro for a few weeks now and it's been constant struggles. First getting the kit set up (missing parts, ill fitting connections) and getting answers from their team is like pul... See more

Company replied

Company details

  1. Garden Furniture Shop

Written by the company

Harvst creates completely automated, climate controlled mini greenhouses and stand-alone smart irrigation systems for your greenhouse or polytunnel.


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3.0

Average

TrustScore 3 out of 5

113 reviews

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No recent history of asking for reviews

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Replied to 25% of negative reviews

Typically takes over 1 month to reply

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3.0

All reviews

(113)

5 reviews in the last 12 months

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Rated 2 out of 5 stars

Poor customer service watermate Pro

I've had the watermate Pro for a few weeks now and it's been constant struggles. First getting the kit set up (missing parts, ill fitting connections) and getting answers from their team is like pulling teeth. Every question takes days to answer and then half of my questions are ignored.
The kit itself isn't anything special compared to others and the app is poor without much functionality and poorly explained features if an explanation at all, especially in offline mode - where else would a solar powered kit be used except far from WiFi?
I'd avoid them if I had to do it again.

May 18, 2022
Unprompted review
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Reply from Harvst

Hi Dave,

Thanks for leaving us a review. Apologies for our late response, we wanted to make sure we found you on the system and understood the issues fully.

We're sorry you feel as though you had a poor experience with Harvst, however, our team have answered all of your questions in full on every occasion, sending photos and videos across to help with the issues.

Thanks,
Harvst 🌱

Rated 5 out of 5 stars

I really wanted to give 5 stars but so…

I had originally given 3 starts due to some technical problems I was having with my Harvst s6 automatic lid. I received so much help and support and my mini greenhouse is all up and running beautifully. The staff , expecially Stacey have been so supportive helping me to rectify the problem I was having. 5 stars is the least I can do. The actual mini green house itself is the perfect size for my tiny garden. It tucks neatly against my south facing wall and although small it has ample room for at least 6 standard seed trays, or small pots. Larger pots can be popped at the bottom.
Thank again. 😊

February 22, 2022
Unprompted review
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Reply from Harvst

Hi Pat,

Thank you so much for leaving us a review - we're really glad we got you sorted in the end!

Happy growing,
Harvst 🌱

Rated 5 out of 5 stars

I recently purchased a Harvst-mini…

I recently purchased a Harvst-mini system for my greenhouse. It came promptly and all worked well on installation, with useful video guides. Chris at Harvst monitored the system after installation and advised me of a small and easily rectified issue with timekeeping in the system. A few weeks in, one of the sensors failed; again, I received a quick and very helpful and 'engaged' response from Chris to sort the problem out. Top marks for service.

October 21, 2021
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Reply from Harvst

Hi Jim,

Thanks so much for leaving us a review.

Glad to hear you rate our service - we're always here if you need us!

Happy watering,
Harvst 🌱

Rated 5 out of 5 stars

Love my Harvst greenhouse!

Love my Harvst greenhouse!
I'm a novice gardener so I'm really excited to see the harvest I can get from Harvst!

October 20, 2021
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Reply from Harvst

Hi Rosh,

Thanks so much for taking the time to leave us a review!

It's great to hear you love your Sprout - we hope the growing is going well!

Happy growing,
Harvst 🌱

Rated 5 out of 5 stars

Prompt service

Prompt service, good product.

October 19, 2021
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Reply from Harvst

Thanks so much for your review Jen!

Rated 5 out of 5 stars

Slight problem with part of the order…

Slight problem with part of the order missing.
Chris sorted out promptly, great stuff.
Will use again 100%
Grat bit of kit

October 13, 2021
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Reply from Harvst

Thanks so much for the positive review John! Glad to hear that you're enjoying the kit.

Rated 5 out of 5 stars

The greenhouse arrived promptly and was…

The greenhouse arrived promptly and was reasonably easy to assemble. Slightly confused by mention of supplied brackets which we didn't have. Asked about this and was told they are not supplied anymore - fair enough but perhaps the instructions could be updated.

October 13, 2021
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Reply from Harvst

Thanks for the feedback and 5 stars Graham, we'll be sure to update our instructions in line with your experience!

Rated 5 out of 5 stars

The team at Harvst are first class in…

The team at Harvst are first class in responding to customers questions, that goes for prior to buying and months after purchase.

The small greenhouse/coldframe is very well built and will last for so many years. The space inside allows for plenty of growing capability and being able to buy the extra bits when savings have increased should I need to is great too.
The ethics of the company are extremely good especially trying to source everything as local as possible and a product that is built to last for a long time, that is not requiring to be replaced in 2-3 yrs because it is broken.
The units may not be as cheap as chips compared to others but I am sure they will last much longer and they are all built in the UK.

Treat yourself to a quality growing space!!!!!

October 13, 2021
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Reply from Harvst

Thank you so much for the positive review Sarah! It means a lot 😊

Rated 1 out of 5 stars

Had no end of problems with connection

Had no end of problems with connection, was advised to send the control box back.
In the end Harvst came to collect the box, which I was grateful for.
I also ordered some heated seed trays & the connectors were different to the box connectors.
The refurbished box has now been sent back but I do not seem able to connect it all together.
This greenhouse in theory is great but in practice is not fit for purpose.

August 3, 2021
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Reply from Harvst

Hi Sarah, I'm sorry to hear that you haven't had a positive experience with Harvst and your greenhouse - in a small number of cases we do have some technical difficulties which can be attributed to wifi signal and strength, as with any product we always endeavor to fix these as soon as we possibly can.

I can see that you were emailed this morning with some guidance to how the newest model of the control unit works from Chris, please feel free to let us know exactly what it is that you are struggling with in terms of plugging the unit in and we'll be more than happy to help.

Katie.

Rated 3 out of 5 stars

Good product idea marred by deficiencies

Chris at Harvst was very helpful on the phone, but my order was sent to the wrong address.

The mini watering system is fairly easy to install but suffers because all of the electrical leads are short, forcing suboptimal positioning of components. The hose provided in the mini kit is said to be 4m in the manual but is in fact 2m and I needed to replace it with my own 3m hose.

The bracket for the valves was missing from my kit.

July 30, 2021
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Reply from Harvst

Hi Robert, thanks for leaving us a review.

We're glad that we were of help on the phone for your queries. As there was a technical error the kit was delivered to the wrong address, we apologise again for this mistake. We're very sorry for the problems with your order and it doesn't reflect the service that we want our customers to recieve.

We hope that you have a positive experience with your WaterMate and that if you ever feel confident to order from us again will ensure a better service.

Enjoy the automated watering and please get in touch if you need anything else!

Katie.

Rated 4 out of 5 stars

One of the first Harvst greenhouses

I started off with a prototype Harvst in December, and have been finding out how to operate control system through to spring variations of weather and summer; what/when and where to plant seeds. It had been a very interesting learning experience. When there have been queries, I have found responses from Harvst team helpful and the interaction of other Harvst owners useful. My success in growing depends a lot on following clear guidelines for best soils and timings, etc. - which are given in regular newsletters. Service to customers is enthusiastic and encouraging.

July 29, 2021
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Reply from Harvst

Thank you very much for the detailed review Jacqui - we're so glad that you have had such a positive experience with Harvst and your mini greenhouse.

Rated 5 out of 5 stars

all fine

all fine,fast efficient

July 29, 2021
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Reply from Harvst

Thank you for the lovely review Mr Atkin.

Rated 5 out of 5 stars

Harvst have been amazing

Harvst have been amazing. The design of their system is top notch and the attention to detail and customer service have been exemplary. Highly recommended.

July 28, 2021
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Reply from Harvst

Thanks very much for the positive review, Carter.

Rated 5 out of 5 stars

Innovation and Excellent Support - ideal For Novice and Experts Alike

Prompt shipment, clear instructions. Excellent support during installation and initial setup. Lots of info shared on how to get best use out of greenhouse.

App and Controller software continue to evolve, bringing in new functionality.

Harvst are very open to suggestions and feedback from users.

July 22, 2021
Unprompted review
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Reply from Harvst

Thanks so much for your lovely review of Harvst and five stars Neil 😊🌱

Katie

Rated 5 out of 5 stars

Fantastic concept and product

Fantastic concept and product, excellent ecologically sound packaging and great communication

July 22, 2021
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Reply from Harvst

Thanks very much for your review Ant 😊🌱

Katie

Rated 5 out of 5 stars

Efficient, responsive service

An efficient, prompt and friendly service. I had a few questions prior to making my purchase - Rik answered there clearly and quickly. Delivery was timely. I had a few queries about constructing the greenhouse - again, Rik was very helpful in answering my questions, even sending photos to assist. There was a part missing, which was sent on quickly. There had unfortunately been a little damage to one part, presumably in transit, and Rik sent a replacement (no quibble) and arranged for collection of the original part. All in all, a great service. I would recommend Harvst.

July 22, 2021
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Reply from Harvst

Thanks for the detailed review Diane, we're very glad you enjoyed using Harvst 😊🌱

Katie

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