I ordered at 09h00, my miner was delivered at 15h30 and I had it installed and running by 16h30. I have never had any purchase go so smoothly! Even the packaging for such fragile products was great.... See more
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They are very reliable and their service give a peace of mind. Given the fact that there are so many scammed out there, they confirmed receipt of payment immediately and kept me updated from packaging... See more
I had a problem with the shipping company delivering the item to the wrong city. I informed Hasrate, and they assisted me by resolving the problem. They also said that if i receive the parcel and that... See more
I particularly liked how once placing my order, the fulfillment was really quick and the courier arrived at my front door the very next day, on both occasions I have ordered something from them rece... See more
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4.7
Excellent
187 reviews
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Excellent Service delivery!!!!
Constantly keep you up to date with tracking of your equipment, great service and packaging of your product after sales support is fantastic!!
April 23, 2024
Hashrate team are undercover thieves.
I purchased a mining rig. It worked for one month. After a month it didn’t power on. I sent it back at my own cost, they told the motherboard had water damage! The rig was stored in a cool dry room with no water or access to water nearby. Fair enough, I order a new motherboard, replace it and lo and behold the rig doesn’t power on still. Now working overseas doesn’t allow me much time to deal with a lot of things while I’m back, so I store it in a sealed box away from anything that may cause damage. When returning to South Africa, I attempt to check if I can power the rig on and nothing happens. I contact Hashrate who have agreed to check why it doesn’t work and the BRAND NEW power supply that ran for ONE month isn’t working! I spent almost R100 000 to acquire a rig that ran for a single month. I asked them if they sell sh!t parts, and if they aren’t willing to replace any parts and then want me to send a courier to collect the equipment. This is the most pathetic service for spending tens of thousands of rands with anyone.
April 23, 2024
Unprompted review
Reply from hashrate.co.za
Dear Sarvesh,
Thank you for providing additional context regarding your recent interaction with our team. We appreciate the opportunity to address your concerns and clarify any misunderstandings.
While we empathize with your disappointment, it's important to note that the equipment was delivered to you on 17 August 2021. You first contacted us regarding an issue with the equipment on 06 October 2021. Additionally, you advised us that you had damaged the SSD, further complicating the situation. We provided telephonic assistance to troubleshoot the issue, which resulted in you sending the motherboard and PSU back to us for inspection. Upon inspection, we found the motherboard to have liquid damage, which is not covered under warranty. We had sent you photos of the liquid damage on 08 November 2021; should you wish us to resend, please advise. As communicated, where unable to test the PSU as you had not sent with the relevant PSU cabling. You proceeded to purchase a replacement motherboard and SSD which we sent back to you along with the untested PSU on 15 November 2021.
Furthermore, our last communication in December 2021 was regarding you testing the PSU on another desktop. If unsuccessful, we agreed to send it back to us with all cabling for testing. We had not heard from you since then and assumed your tests were successful and the issue was resolved. The final communication in 2021 was us asking you to please let us know the result of your tests. Unfortunately, we did not receive a response until April 2024, almost 2.5 years later restating your issues and requesting assistance.
Despite the lengthy time frame, we were more than willing to assist regardless of the fact that this extends far beyond our standard six-month warranty period for all items sold. We offered to diagnose your equipment at no cost, as part of our commitment to assisting our customers even beyond the warranty period.
We had received and booked the equipment into our workshop for complimentary diagnostics on Thursday, 18 April 2024, and provided feedback to you during our communication yesterday, 23 April 2024, which you were unhappy with as you claimed the motherboard is "brand new and never went on," despite this being purchased in 2021. Furthermore, regarding the claim of spending almost R100,000 on the rig, we want to clarify that the actual amount spent with us is significantly, significantly less than that.
However, it's important to note that during our communication yesterday, 23 April 2024, there was verbal abuse directed at our service representative, which is not acceptable in any circumstance. Regrettably, due to this behavior, we are unable to continue business with you. Therefore we had not retaliated to the vulgarities and politely requested you book your courier to collect your equipment from us.
Each customer is important to us, regardless of the amount spent. However, we do not feel it is fair that misinformation is being portrayed. We value transparency and accuracy in all our transactions, and it's important to us that your experience is accurately represented.
We value your feedback and are committed to resolving this matter to the best of our ability. However, we must emphasize that we cannot continue communications with you if you are not able to communicate in an acceptable manner with our service representatives. If you have any further questions or concerns, please do not hesitate to reach out to us directly.
Thank you for your understanding.
Sincerely,
Hashrate Customer Support Team
Excellent service,fast delivery.
April 12, 2024
Double thumbs up.
Always a pleasure doing business with Hashrate. Fast shipping and excellent communication.
April 4, 2024
From ordering to receiving was great…
From ordering to receiving was great service. Setting up took a bit of effort but going now.
March 19, 2024
Hashrate went out it's way to give me a…
Hashrate went out it's way to give me a great deal and an even better experience. Well done
March 26, 2024
Lightning fast service
I particularly liked how once placing my order, the fulfillment was really quick and the courier arrived at my front door the very next day, on both occasions I have ordered something from them recently.
Products arrived well protected in the packaging and was exactly as ordered. Would recommend and will use again if needed.
March 25, 2024
Option to collect please
I would like to option to collect and not pay shipping. It would make the experience better for small components instead of whole orders (which I then rather just do through Takealot, for example)
March 25, 2024
Reply from hashrate.co.za
Thank you for your valuable feedback and suggestion. While we understand the convenience of offering a collection option, unfortunately, due to logistical constraints, we're unable to implement this feature at the moment. However, to compensate for this limitation, we offer free shipping on orders over R450.00. Additionally, we strive to provide speedy same-day dispatch for all orders to ensure you receive your items as quickly as possible. We appreciate your understanding and hope that these measures help enhance your shopping experience with us. If you have any further questions or concerns, please don't hesitate to reach out.
Recieved my products sooner than…
Recieved my products sooner than expected when there was a back order. And trusted them with upfront payments stress free
March 25, 2024
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