HattonGardenJeweller Reviews 

181
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff's exceptional helpfulness, honesty, and personalized approach, making every interaction pleasant and informative. Many people praise the swift and efficient service, noting the team's dedication to understanding individual needs and providing expert guidance throughout the process. The quality of the products, particularly the craftsmanship, receives consistent acclaim, with many customers expressing immense satisfaction with their beautiful and often bespoke items. Consumers frequently mention the outstanding value for money and the long-term support, leading many to confidently recommend the company for future purchases and services.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, expertise, and personalized... See more

Product

Users describe positive interactions with product, consistently praising the craftsmanship and quality of the... See more

Service

Reviewers consistently express high satisfaction with the service, highlighting its efficiency, friendliness,... See more

Quality

Consumers find quality to be positive, with many reviewers highlighting the outstanding craftsmanship and... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing it as a genuine five-star... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A wonderful, fast, friendly and efficient service. I bought an oversized 18K diamond solitaire ring set in platinum. After an overly priced estimate from a nearby store, I stumbled across Hatton Ga... See more

Company replied

Rated 5 out of 5 stars

An absolutely first class service from Laz. Helped us design a beautiful diamond and emerald ring , explaining all the options creating an amazing ring which was also incredible value for money. If yo... See more

Company replied

Rated 5 out of 5 stars

Laz was very helpful and informative in selecting just the right type of diamond and ring. He obviously has loads of experience, and gave his time generously to be sure that I was satisfied with the c... See more

Company replied

Rated 5 out of 5 stars

Laz and Vincent were so helpful and patient when I brought my grandmother's gold ring for resizing. Excellent value as they only charged once even though I brought it back a couple of times to get the... See more

Company replied


Company details

  1. Jewelry Designer
  2. Diamond Dealer
  3. Jeweler
  4. Jewellery Manufacturer
  5. Jewelry Repair Service
  6. Jewelry Store

Written by the company

Working from one of the most up-to-date jewellery workshops in Hatton Garden, Vincent & Laz make and design all types of bespoke jewellery, including engagement and wedding rings. Suppliers of G.I.A certificated diamonds- Lab grown diamonds - Coloured gemstones workshop & Sales room. in-house Gemologist, Repair & Restoration services, By Appointment Only for ring commissions - walk ion repair service 9am to 6pm Monday to Friday.


Contact info

Promotion box for HattonGardenJeweller

Create your perfect engagement ring

Let's design a truly unique ring together

4.9

Excellent

TrustScore 5 out of 5

181 reviews

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4.9

All reviews

(181)

75 reviews in the last 12 months

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Rated 5 out of 5 stars

10/10

Have had my claddagh ring for over 10 years and in that time it had bent out of shape and lost its shine. Gave it to Laz for a spruce and he did a perfect job of restoring it back to how it was when it was brand new. So happy with it!

February 22, 2025
Unprompted review
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Reply from HattonGardenJeweller

Thank you so much for taking the time to leave a review.. We are here to assist with any type of repair, its so satisfying for us to see customers' reactions to restored pieces of jewellery!

Laz

Rated 5 out of 5 stars

Stunning craftsmanship, a truely pleasurable experiance.

I wanted to surprise my wife with a beautiful ring. Meeting Laz was an amazing experience, he talked me through everything, explaining every detail of the process, putting my mind at ease. His patience and knowledge are amazing. The ring was delivered at the agreed time, and the wife was blown away by the perfect craftsmanship. Over the years, Laz has become the only jeweller I would ever go to in Hatton Garden, (or anywhere else in the world!) He has produced some beautiful pieces for us. The Kunzite and diamond ring he made for her twenty years ago, has stood the test of time, it looks as good today as it was when first made. Thank you Laz, you are a true gentleman and a man of your word, definitely coming back. Best wishes to you and your team, David.

February 22, 2025
Unprompted review
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Reply from HattonGardenJeweller

David! Wow thank you so much for your very kind words... it's been an absolute pleasure working with you over the years!

Laz

Rated 5 out of 5 stars

The perfect experience and the perfect ring!!

Laz's customer service was absolutely phenomenal. He spent a lot of time with me and my fiancée to pick out the perfect diamond and setting.

We ended up with the most beautiful ring and couldn't have had a better experience picking it out.

We will definitely be back for wedding bands!!

February 3, 2025
Unprompted review
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Reply from HattonGardenJeweller

Thank you for taking the time to leave such a lovely review! We appreciate it! It was a pleasure working with you both to achieve a gorgeous ring, Looking forward to working with you on the wedding bands..

Laz & Team HGJ

Rated 5 out of 5 stars

Over the moon!

Laz worked with us to reset the diamond from my engagement ring into a new design which we are absolutely over the moon with. Laz’s knowledge and experience are invaluable and we definitely got the best deal. The new ring was made in house and we were kept updated on the process throughout. We are so pleased with the new ring and will certainly use Hatton Garden Jeweller and Laz for any future jewellery- thank you

October 25, 2024
Unprompted review
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Reply from HattonGardenJeweller

Thank you, Ashley! we really appreciate you taking the time to leave us such a nice review, it was a pleasure working with you and a very satisfying outcome.

Laz & HGJ Team

Rated 5 out of 5 stars

Amazing service from start to finish

We had our engagement ring bespoke made by HGJ
Laz and the team were fantastic,
After going to literally a dozen shops In Hatton garden , over 5 weeks -
I found HGJ
Laz was extremely helpful, he was able to suggest designs we hadn’t seen before and showed beautiful diamonds - he gave a tour around the workshop which was fun!
Was so nice to see that our rings would be made in house.
. After 2 visits to Laz and the team at HGJ we finally settled on a design
Which I was delighted with!
The service and quality was exceptional.
Will be using Laz and team for the wedding bands and anything else jewellery related i won’t be going anywhere else.

December 20, 2024
Unprompted review
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Reply from HattonGardenJeweller

Thank you so much for taking the time to leave such a lovely review!
we understand how choosing the perfect ring can be challenging particularly when people are looking for something unusual -we love a challenge here.

Warm regards'

Laz & The HGJ Team

Rated 5 out of 5 stars

Laz was a top bloke

Laz was a top bloke - very helpful

January 9, 2025
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Reply from HattonGardenJeweller

Thank you for your kind comments Tom!
looking forward to seeing again next week..

Laz

Rated 5 out of 5 stars

Best bespoke rings in Hatton gardens!

I used Laz in Hatton gardens for my engagement ring and wedding bands. The service he gave was next to none. Using his knowledge to explain the difference in diamonds to the bands needed everything was excellent and helped me pick my bespoke designs. Everything was made to the highest standard and all done in house. He also kept me updated the whole time about what was happening. I could not recommend Laz enough.

September 2, 2024
Unprompted review
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Reply from HattonGardenJeweller

Thank you Tom! Always a pleasure working with you!

Rated 5 out of 5 stars

Incredible One Of A Kind Engagement Ring

An absolutely incredible experience. Knowing my (now thankfully) fiance, I didn't want to just go to a shop and buy an off the shelf ring. I had a specific idea in mind, and didn't want to settle for less.
After some recommendations, and reading reviews, I came to the HGJ team with some ideas and image examples.
From that point onwards I was provided with above and beyond service from Laz, and the whole team, that made the ring a reality.
During the design phase, I was given professional advice and clear explanation of options throughout.
Then it came to making the design a reality. The effort that team went to aqcuiring the unique central stone (too long a story to get into) showed a dedication and love of their work which is seldom seen.
The finished article exceeded my expectations.
In summary, I will always go to Laz and HGJ for any work in the future, and would recommend to my friends and family without hesitation.

June 14, 2024
Unprompted review
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Reply from HattonGardenJeweller

Robert. Thank you so much for such a lovely review, yes a long story indeed! it certainly was a journey! but well worth the time and effort put in.
we do love a challenge here : )

Laz

Rated 5 out of 5 stars

Been using Laz for all my wife’s…

Been using Laz for all my wife’s Jewlery for many years, great service and eye for detail in everything I have asked them to make.
Would not go anywhere else, thanks for your help and going above and beyond for my order at Christmas.

December 6, 2024
Unprompted review
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Reply from HattonGardenJeweller

Paul , Thank you so much for taking the time to leave us a lovely review! we really appreciate you and your custom over the years!

Laz

Rated 5 out of 5 stars

Thank you Laz

Wow, what can I say. Meeting Laz (lovely guy)he filled me with confidence, he guided us through each stage of the design, why some mounts work with certain diamonds with an explanation why he recomended a certain way to design the ring. Once the design was agreed he then actually made it in house (I mean by hand) by his craftsmen in his workshop, something I'd guess not many of us will ever get to see, from a concept to reality, an amazing experience, honest and the best price we got quoted

December 21, 2024
Unprompted review
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Reply from HattonGardenJeweller

Thank you so much for taking the time to leave such a lovely review! was a pleasure working with you to achieve the perfect ring!
we look forward to assisting you again in the future.

Laz

Rated 5 out of 5 stars

Couldn’t be happier

Couldn’t be happier, Laz was super passionate about helping me and guiding me through all different styles I could choose, I came in to the workshop which is super smart and Laz walked me through different examples. I would 10000% recommend to anyone looking to propose. My fiancé said yes to top it off. Thank you for all your help.

January 4, 2025
Unprompted review
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Reply from HattonGardenJeweller

Congratulations!! And thank you so much for taking the time to leave such a kind review... it's always very special to us to receive such reviews!

Laz

Rated 5 out of 5 stars

Stunning rings and wonderful experience

Vincent was brilliant. He made both the rings I wanted, kept me updated with photos of work in progress and they were delivered securely and quickly. He was knowledgeable, patient and I would thoroughly recommend him and his beautiful jewellery; future heirlooms have been carefully made and the rings are absolutely stunning. I would not use anyone else.

December 10, 2024
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Reply from HattonGardenJeweller

Thank you! for taking the time to leave us such a lovely review, we take pride in taking our time to produce the perfect items.

Vincent & the HGJ team

Rated 5 out of 5 stars

My Fiancé and I had a fantastic…

My Fiancé and I had a fantastic experience with Vincent choosing my engagement ring together. He was so helpful and accommodating and very knowledgeable and selected some fantastic diamonds for us to look at. We are both thrilled with the outcome. Thank you Vincent, couldn’t recommend HGJ more!

August 12, 2024
Unprompted review
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Reply from HattonGardenJeweller

Thank you for taking the time to leave us such a kind review its always a pleasure for us to work with our customers to achieve the perfect outcome

Vincent & the HGJ Team

Rated 5 out of 5 stars

Beautiful designed emerald engagement ring

Vincent made the whole process from making an appointment to selecting the gem, ring type and then size adjustment easy to arrange. He explained the process, different gem types and has good knowledge and experience. I was able to select the exact gem to be used and they complete the work in house. That's important to me as I know the work will be of good quality, with friendly, experienced and helpful staff. The ring turned out more beautiful than I imagined. I am really pleased with the end product, my new fiance loves it too. I wanted something a little different and I am grateful for Vincent's advice around the perfect ring. I'll definitely be returning for the wedding bands.

August 8, 2024
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Reply from HattonGardenJeweller

Thank you so much for taking the time to leave us such a lovely review! we look forward to assisting in the future!

Vincent

Rated 5 out of 5 stars

Fast track service

Fast track service, from the purchasing to the delivery!

July 31, 2024
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Reply from HattonGardenJeweller

Thank you for your review. I am pleased we could provide your wedding bands to you in good time! Vince.

Rated 5 out of 5 stars

Great experience

Vincent was excellent throughout the process, providing all the insight I needed to create a lovely ring, which my other half loved.

February 20, 2024
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Reply from HattonGardenJeweller

Thank you for your review. I am glad I could use my many years of experience to design your bespoke ring. It's great to hear your other half is happy too. It was great to work together. Vince.

Rated 5 out of 5 stars

A big thank you to Vincent and his team

I’d like to thank Vincent for being patient helpful and as friendly as possible throughout the entire process. I wanted an engagement ring and had a good idea what I wanted but needed some help choosing a diamond. Vincent went through everything I needed to know and then sourced the diamond. When I saw the finished product I was so happy and more importantly, my now fiancé, is blown away with it. I have had to go back twice to get it resized and it has not been a problem for Vincent and his team. I will be recommending Vincent to anyone who asks.

July 2, 2024
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Reply from HattonGardenJeweller

Thank you so much for your wonderful review! I am thrilled to hear that you had a great experience and you have a NOW happy fiancé! Thank you in advanced for the future recommendations, it was a pleasure to work with you. Vince.

Rated 5 out of 5 stars

Had a really good experience purchasing…

Had a really good experience purchasing my wedding band. Vincent was very patient whilst I spent around 30 minutes trying to decide between gold and platinum.

Also by far the best value I saw at Hatton Garden.

Would recommend!

April 9, 2024
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Reply from HattonGardenJeweller

Thank you for your kind words. I appreciate that it takes time to make hard decisions. It was great to work with you and I am so pleased you are happy with your final choice. Vince.

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