Very nice & Polite Driver however, he did not come with a tail lift on his vehicle as it is not provided, and, despite promises of notification of collection /delivery none have been received. Disappo... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Impressed! Cheaper than anywhere else and got the job done no problems. Couldn’t get through on phone at one point otherwise would have been 5*
Company replied
The lady who delivered it was very helpful, pleasant and extremely knowledgeable and efficient with the delivery and the machinery that she had to manoeuvre. The Igloo, was extremely well wrapped... See more
Company replied
Pallet was delivered on the designated day. Delivery driver put it exactly where I needed it and made sure I was happy with the position. He was polite and professional. Pallet arrived in exactly the... See more
Company replied
Happy with the service I receive from Haulable and in particular Ryan. I previously dealt with numerous pallet delivery companies who never helped out when an order has gone wrong. Since switc... See more
Company replied
It got collected on time and delivered by a friendly helpful driver. Driver called me from the collection to check something which was reassuring
Company replied
Exactly what you said to me about your company came on time and the driver was very helpful and friendly with me and conducted the job very quickly and clearly knew what he was doing. Thanks
Company replied
Goods collected on time and delivered 250 miles away in double quick time - less than 24 hours. Absolutely fantastic
Company replied
From going online and arranging a collection to it being delivered at the other end was easy , stress free and best of all value for money
Company replied
Used for the first time via Interparcel, delivered as promised, will likely use again
Company replied
Goods were picked up and delivered on time. Impressive service all round and very courteous
Company replied
Very straightforward to use. Good communication. Both collection and delivery drivers called for instructions and were helpful with loading and unloading
Company replied
Package arrived on time and not damaged.
Company replied
The driver was great. He phoned me to check the details and said how long he'd be, and he was a genuinely nice guy when he turned up. Faultless! Thank you.
Company replied
we have been using thsi service for a while and we are happy so far so good.
Company replied
Pallet delivered on time and was able to get an ETA from Nick. Great service.
Company replied
Job sorted quickly and easily. Melissa was a pleasure to deal with.
Company replied
Great communication, collected and delivered during promised date and time window. Would definitely use again!
Company replied
Very happy with Haulable. Tracking was up to date and tracking was perfect.
Pallet collected on time, cannot fault your service.
Company replied
Everything just arrived on time with no damage.
Company replied
good fast collections and no issues with delivery
Company replied
Great Service by Ryan. 5 Star 🌟 🌟🌟🌟🌟
Company replied
Excellent communication regards pick up details Delivery schedules worked for our client
Company replied
Very good service
Company replied
great communications cant say anymore except ty
Company replied
Good communication collected & delivered on time as always
Company replied
Fine pallet delivery service
Company replied
I believe that having access to one or two customer service reps by phone would be a huge plus. For my business I need instant responses, waiting for emails sometimes means I miss out on bookings or c... See more
Company replied
Give this company the benefit of doubt after being let down the first and second time by them. Failed collections each time. Excuses used , drivers wagon broke down, traffic issues etc When the... See more
One of the worst transport companies my company has used I have been told multiple times they are picking my items up and don’t bother and keep making excuses even though they have been paid for it. C... See more
Would not use this company again, the most stressful collection with the worst communication. Awful communication for the collection of our pallet. Despite being given a window of time the driver... See more
Company replied
No surprises so see the endless bad reveiws ... completely failed to make the pallet collection booked ... no phone calls, no contact ... I booked them through INTERPARCEL (who are helpful) ... and ce... See more
Need URGENT HELP Had sent 2 pallets delivered to wrong address, delivery driver swapped the pallets. NAT3273379 & NAT3273378. Bookings were made through national pallets. Been having to chase for 5... See more
Company replied
If I I could only give them 0 star I definitely would…. I’m in totally unhappy with this company very unprofessional arranged 10 pallets for collection been waiting all day at 5pm thy send an email sa... See more
Company replied
The worst service I have ever witnessed from start to finish. Do not use. Ryan is a horrific customer service operator, I don’t know if that’s because of him or the company but you might as well cance... See more
UPDATE.... the reply (below) asked me to message them directly, which i did, as expected no response! great customer service... I received a email from the company prior to the driver turning up,... See more
Company replied
If only I could give 0 stars or even a minus score that would still flatter this absolute disgrace of a company. I booked a 5 day service from the UK to the USA and it took 41 days. They have char... See more
Company replied
avoid this mess of a company to save your own headache. First time the driver turned up a day early which the parcel wasn’t ready. Then he never even turned up on the actual collection date!! He then... See more
Company replied
Work closely with National Pallets both of them are con artists. I don’t believe any of the reviews on here are genuine. They charge you to pick up pallets, then make excuses as to why they cannot d... See more
Company replied
Company sent 2 lorries on the same day to pick up 2 seperate pallets. First driver rang me saying he didn't want to cross a cattle grid so I put the pallet in my car and took it to him. 2nd driver did... See more
Company replied
Poor service, do not update tracking, give incorrect times if you call up then charge you hefty amount to redelivery
Company replied
Awful experience. Avoid this company. The pallet was collected 4 weeks later than the collection date provided and they lost it since then. The investigation has been going for 8 days now as... See more
Company replied
Company details
Written by the company
Haulable makes it easy to compare quotes from local and national delivery partners, instantly analysing reliability, price and compatibility to bring you the best, relevant results. Saving you time and money.
Contact info
United Kingdom
- haulable.co.uk
3.6
Average
93 reviews
Replied to 76% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
avoid this mess of a company…
avoid this mess of a company to save your own headache. First time the driver turned up a day early which the parcel wasn’t ready. Then he never even turned up on the actual collection date!! He then turned up the day after. SECOND TIME the driver COULD NOT LOCATE a house that’s been here over 80+ years. Absolute shit show of a company
December 2, 2025
Unprompted review
Reply from Haulable
Hi Harrison,
Thank you for your review, and we are truly sorry to hear about the experience you’ve had. We completely understand your frustration — the delays with both collection timing and address location clearly fell short of the standards we expect from our service network.
While most collections and deliveries are completed without issue, this was not the case on this occasion, and we take full responsibility for that. The issues locating the address highlight why accurate contact and address details are essential when a shipment is booked. Unfortunately, on this job, those details were not correct, which impacted the driver’s ability to communicate and locate the point of collection successfully.
We have already emailed you to request updated details through the booking broker, and have also reached out directly to obtain the corrected information so we can re-attempt the collection. We hope this helps explain the breakdown, though we fully recognise this does not excuse the inconvenience caused.
We are actively reviewing this internally with our Depots and Haulage Providers to ensure improvements moving forward.
Once again, we extend our sincere apologies, and thank you for raising this.
Kind Regards
The Haulable Team
Impressed
Impressed! Cheaper than anywhere else and got the job done no problems. Couldn’t get through on phone at one point otherwise would have been 5*
November 28, 2025
Unprompted review
Reply from Haulable
Hello
Thank you for your honest and positive review — we’re really pleased to hear you were impressed with both the service and pricing.
We also appreciate the feedback regarding the phone line and understand how important quick support is. We apologise for the moment you couldn’t get through and are glad the overall experience was smooth despite that.
Thank you again for choosing Haulable — we look forward to assisting you on future shipments
Kind Regards
The Haulable Team
Need URGENT HELP
Need URGENT HELP
Had sent 2 pallets delivered to wrong address, delivery driver swapped the pallets. NAT3273379 & NAT3273378. Bookings were made through national pallets. Been having to chase for 5 days, no idea where my stock is, when it will be recollected or picked back up. National Pallets refuse to email any updates, keep saying "we will contact haulable and give you an email with an update" Said the same thing 5 days in a row now, I cant get hold of someone for any update. Customer service is useless. I'm at the end of my tether. Totally unacceptable. - Edit 2/12/25 - still no feedback, no response, no news. Disgusting
November 20, 2025
Unprompted review
Reply from Haulable
Hi Jay,
Thank you for taking the time to leave your review,
Regarding this, we have spoken to the depot who have assured us that the goods were labelled with accordance with the handmade labels on the goods. Despite this, we are arranging for the depot to remedy this situation for you as we understand that this could very will be their mistake, once we have the goods back on hand we can check to be sure
Please note that updates and PODs on this have been provided to National Pallets accordingly who are responsible for discussing with you directly
We will confirm a planned collection date for the goods and relay this to National Pallets who will be sure to contact you
Kind Regards
The Haulable Team
no tail lift and no pallet truck!
UPDATE.... the reply (below) asked me to message them directly, which i did, as expected no response! great customer service...
I received a email from the company prior to the driver turning up, it says in that email that " all our trucks are fitting with tail lifts" so the guy turned up in a old transit type van with NO TAIL LIFT but worse still NO PALLET TRUCK of any description!!!!
haha..why bother turning up at all .. come on people sort it out... terrible service
November 26, 2025
Unprompted review
Reply from Haulable
Hi Alex,
Thank you for sharing your feedback, and we are sincerely sorry for the experience you’ve had. On this occasion, we acknowledge that the collection should have taken place with a tail-lift, as this is how the job was booked with the supplying depot.
You are correct — we did issue the email referencing tail-lift availability, and we apologise for the incorrect vehicle being dispatched and the additional absence of a pallet truck. This clearly falls short of the standard you and our customers are entitled to expect, and we take full ownership of this.
We understand your frustration and extend our apologies for the inconvenience this has caused. We are addressing this internally to ensure improvements moving forward.
If you would allow us the opportunity, we would like to resolve this directly for you. Please email Ryan@Haulable.co.uk with your order reference, and I will personally oversee this.
Kind Regards
The Haulable Team
Good communication collected &…
Good communication collected & delivered on time
as always
October 29, 2025
Unprompted review
Reply from Haulable
Hello,
Thank you for your continued support and for your feedback! We’re glad to hear everything was collected and delivered on time, as always. We truly appreciate you choosing Haulable again and look forward to working with you on your next shipment.
Kind Regards
The Haulable Team
Exactly what you said to me about your…driver
Exactly what you said to me about your company came on time and the driver was very helpful and friendly with me and conducted the job very quickly and clearly knew what he was doing. Thanks
October 27, 2025
Unprompted review
Reply from Haulable
Hi Dennis,
Thank you for your great feedback! We’re really pleased to hear that everything went as promised and that the driver was friendly, helpful, and efficient. It’s great to know the service met your expectations — we appreciate your kind words and look forward to helping again in the future.
Kind Regards
The Haulable Team
Great experience
Great communication, collected and delivered during promised date and time window. Would definitely use again!
October 29, 2025
Unprompted review
Reply from Haulable
Hi Calvin,
Thank you for your kind feedback! We’re delighted to hear that everything went smoothly and that communication, collection, and delivery met your expectations. We really appreciate your support and look forward to working with you again soon.
Kind Regards
The Haulable Team
Very nice & Polite Driver however
Very nice & Polite Driver however, he did not come with a tail lift on his vehicle as it is not provided, and, despite promises of notification of collection /delivery none have been received. Disappointing.
October 7, 2025
Unprompted review
Reply from Haulable
Hi Lesley,
Thank you for your feedback and for taking the time to leave a review. We’re pleased to hear the driver was polite and helpful, though we’re sorry to learn you were disappointed with parts of the service.
To clarify, notifications of collection and delivery are not issued directly by Haulable. This may have been something promised by your chosen broker, so it’s worth raising with them to understand why this didn’t happen.
We appreciate your honest feedback and are glad the overall experience was still positive — thank you for choosing Haulable.
Kind Regards
The Haulable Team
Easy to use to get a charge to get my…
Easy to use to get a charge to get my engine collected and sent to my buyer on eBay. Straight forward cost and way to book and even print out the paperwork needed. Easy to track and will use again.
October 3, 2025
Unprompted review
Reply from Haulable
Hi Daniel,
Thank you for your great feedback! We’re really pleased to hear you found the booking process, paperwork, and tracking straightforward. It’s great to know everything went smoothly with your engine shipment, and we look forward to helping you again soon.
Kind Regards
The Haulable Team
great communications cant say anymore…
great communications cant say anymore except ty
October 3, 2025
Unprompted review
Reply from Haulable
Hi Steven,
Thank you for your feedback! We’re glad to hear you were happy with our communication and appreciate you taking the time to leave a review.
Kind Regards
The Haulable Team
Poor service
Poor service, do not update tracking, give incorrect times if you call up then charge you hefty amount to redelivery
September 24, 2025
Unprompted review
Reply from Haulable
Hi Zoe,
We’re sorry to hear about your experience and understand your frustration. To clarify, Haulable has not issued any surcharges directly to you — these would have come from the third-party broker through which your booking was made.
In regard to the delivery time, we provided an estimated window of 2–4pm, and the driver arrived at 1:30pm. While this wasn’t fully within the timeframe, the times we provide are always estimates and can vary slightly due to routing or operational factors.
We appreciate your feedback and will review this to ensure we improve the accuracy of our communication moving forward.
Kind Regards
The Haulable Team
Very straightforward to use
Very straightforward to use. Good communication. Both collection and delivery drivers called for instructions and were helpful with loading and unloading
September 19, 2025
Unprompted review
Reply from Haulable
Hi Will,
Thank you for your review! We’re glad to hear everything went smoothly and that our drivers were helpful and communicative throughout. We really appreciate your feedback and look forward to working with you again.
Kind Regards
The Haulable Team
Would not use this company again
Would not use this company again, the most stressful collection with the worst communication.
Awful communication for the collection of our pallet. Despite being given a window of time the driver was late we asked for numerous updates each time we were just told they would need to contact depots before they could come back to us. It seems it is was impossible for them to answer their phones out of the 7 calls made one was picked up. No tracking link provided so completely reliable on emails for updates when the driver was late.
September 11, 2025
Unprompted review
Reply from Haulable
Hi Kirsty,
We’re very sorry to hear about your recent experience and the stress it caused. Clear and timely communication is something we know is vital, and we regret that on this occasion we fell short. We also understand how frustrating it must have been not to get updates when you needed them, and we take full responsibility for the poor communication around your collection.
For clarity, all communication and tracking links are provided by Haulable to the broker through which your order was booked. Updates and tracking information should then be passed on by the broker to you directly, and we apologise if this process was not made clear at the time.
We are reviewing what went wrong here to prevent this happening again. This isn’t the level of service we want for our customers, and we’re sorry we let you down.
Thank you for taking the time to share your feedback — it helps us improve
Best regards,
The Haulable Team
Really friendly helpful driver
The driver was great. He phoned me to check the details and said how long he'd be, and he was a genuinely nice guy when he turned up. Faultless! Thank you.
August 15, 2025
Unprompted review
Reply from Haulable
Hi Tom,
Thank you for your kind feedback. We’re really pleased to hear that the driver kept you updated and made the process so straightforward. It’s great to know his efforts made such a positive impression. We’ll be sure to pass on your comments to him, and we look forward to helping with your future shipments.
Best regards,
The Haulable Team
Company sent 2 lorries on the same day…
Company sent 2 lorries on the same day to pick up 2 seperate pallets. First driver rang me saying he didn't want to cross a cattle grid so I put the pallet in my car and took it to him. 2nd driver didn't ring and just turned back. No notification from haulable, nothing on Monday either so I rang. Customer service said the pick up would now be Tuesday and the driver would ring 30 mins before. I put the pallet on my car just in case. No driver no phone call and haulable won't answer the phone. They are however trying to bill me £25 plus vat for a missed collection. Today I had a huge scaffolding lorry get to me without issue. I'm being charged for the driver not being very good. Poor customer service also. In the past I've used them and they were fine. No issues. Something has changed. Pallet is still in my car and it's now Wednesday with no answer or resolution. Poor!
August 29, 2025
Unprompted review
Reply from Haulable
Hi James,
We’re really sorry this experience hasn’t gone as smoothly as it should have and completely understand your frustration. Normally, we collect from you without any issues, so we’re especially sorry we fell short this time and take full responsibility for what went wrong.
Just to reassure you, Haulable never applies surcharges to our customers’ customers directly, and we’ve also asked our customer not to pass on any charges in this case. As we confirmed on the phone, we’ll be collecting your pallet today and have upgraded it to next day delivery at no extra cost.
We really value your continued support and are sorry we let you down on this occasion. Thank you for giving us the chance to put things right.
Best regards,
The Haulable Team
Reliable connection and delivery
Reliable connection and delivery. On time and with good communication throughout.
Competitively priced as well.
September 1, 2025
Unprompted review
Reply from Haulable
Hi Alex,
Thank you for your kind feedback. We are pleased to hear that you found our service reliable, punctual, and supported by clear communication throughout. Offering competitive pricing while maintaining high standards is central to our approach, and it is encouraging to know this was reflected in your experience. We appreciate your business and look forward to assisting with your future shipments.
Best regards,
The Haulable Team
From going online and arranging a…
From going online and arranging a collection to it being delivered at the other end was easy , stress free and best of all value for money
August 29, 2025
Unprompted review
Reply from Haulable
Hi Edward,
Thank you for your positive feedback. We are pleased to hear that you found the process from booking to delivery straightforward, efficient, and cost-effective. At Haulable, we are committed to providing a reliable and seamless service, and it is rewarding to know that this was reflected in your experience. We appreciate your trust in us and look forward to supporting your future freight requirements.
Best regards,
The Haulable Team
Reply from Haulable
Hi Nikki,
Thank you for your 5-star review. We're pleased to hear that you were satisfied with the efficiency of our collections and the smooth delivery process. We appreciate your feedback and look forward to continuing to work with you on future movements.
Best regards,
The Haulable Team
Goods collected on time and delivered…
Goods collected on time and delivered 250 miles away in double quick time - less than 24 hours. Absolutely fantastic
August 20, 2025
Unprompted review
Reply from Haulable
Hi Stephen,
Thank you for your kind review. We’re very pleased to hear that your goods were collected and delivered so promptly — delivering a reliable, efficient service is exactly what we strive for at Haulable.
We truly appreciate your feedback and look forward to assisting you again in the future.
Kind regards,
The Haulable Team
Used for the first time via…
Used for the first time via Interparcel, delivered as promised, will likely use again
August 12, 2025
Unprompted review
Reply from Haulable
Hi Anthony,
Thank you for choosing Haulable for your pallet delivery via Interparcel. We're pleased to hear your shipment was delivered as expected and appreciate your positive feedback. We look forward to supporting your future pallet delivery needs.
Kind regards,
The Haulable Team
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