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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers found the delivery service to be efficient, with goods collected and delivered on time, often within 24 hours. People frequently praised the drivers for being polite, professional, helpful, and communicative, often calling ahead and placing items exactly where needed. The overall service was often described as impressive, stress-free, and good value for money, with some customers expressing their intent to use the company again. However, some people were dissatisfied with the service, citing issues with communication, particularly regarding phone contact and tracking updates. There were instances of missed collections, late deliveries, and drivers arriving without the necessary equipment, such as tail lifts. A few customers reported being given false excuses for delays and experiencing a lack of support when problems arose, leading to significant frustration and a negative overall experience.

What people talk about most

Delivery service

Users describe ambiguous interactions with delivery services. While some customers report positive... See more

Service

People report ambiguous experiences with service. While some customers praise the very good service,... See more

Staff

Customers had ambiguous experiences with staff. Many reviewers praised the drivers, describing them as... See more

Customer communications

Consumers find contact to be ambiguous. While some customers praise excellent communication, noting prompt... See more

Based on these reviews

Rated 4 out of 5 stars

Very nice & Polite Driver however, he did not come with a tail lift on his vehicle as it is not provided, and, despite promises of notification of collection /delivery none have been received. Disappo... See more

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Rated 4 out of 5 stars

Impressed! Cheaper than anywhere else and got the job done no problems. Couldn’t get through on phone at one point otherwise would have been 5*

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Rated 5 out of 5 stars

The lady who delivered it was very helpful, pleasant and extremely knowledgeable and efficient with the delivery and the machinery that she had to manoeuvre. The Igloo, was extremely well wrapped... See more

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Rated 5 out of 5 stars

Pallet was delivered on the designated day. Delivery driver put it exactly where I needed it and made sure I was happy with the position. He was polite and professional. Pallet arrived in exactly the... See more

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Rated 5 out of 5 stars

Happy with the service I receive from Haulable and in particular Ryan. I previously dealt with numerous pallet delivery companies who never helped out when an order has gone wrong. Since switc... See more

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Rated 5 out of 5 stars

It got collected on time and delivered by a friendly helpful driver. Driver called me from the collection to check something which was reassuring

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Rated 5 out of 5 stars

Exactly what you said to me about your company came on time and the driver was very helpful and friendly with me and conducted the job very quickly and clearly knew what he was doing. Thanks

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Rated 5 out of 5 stars

Goods collected on time and delivered 250 miles away in double quick time - less than 24 hours. Absolutely fantastic

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Rated 5 out of 5 stars

From going online and arranging a collection to it being delivered at the other end was easy , stress free and best of all value for money

Company replied

Rated 5 out of 5 stars

Used for the first time via Interparcel, delivered as promised, will likely use again

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Rated 5 out of 5 stars

Goods were picked up and delivered on time. Impressive service all round and very courteous

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Rated 5 out of 5 stars

Very straightforward to use. Good communication. Both collection and delivery drivers called for instructions and were helpful with loading and unloading

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Rated 5 out of 5 stars

The driver was great. He phoned me to check the details and said how long he'd be, and he was a genuinely nice guy when he turned up. Faultless! Thank you.

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Rated 5 out of 5 stars

Pallet delivered on time and was able to get an ETA from Nick. Great service.

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Rated 5 out of 5 stars

Great communication, collected and delivered during promised date and time window. Would definitely use again!

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Rated 5 out of 5 stars

Excellent communication regards pick up details Delivery schedules worked for our client

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Rated 3 out of 5 stars

I believe that having access to one or two customer service reps by phone would be a huge plus. For my business I need instant responses, waiting for emails sometimes means I miss out on bookings or c... See more

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Rated 1 out of 5 stars

Give this company the benefit of doubt after being let down the first and second time by them. Failed collections each time. Excuses used , drivers wagon broke down, traffic issues etc When the... See more

Rated 1 out of 5 stars

One of the worst transport companies my company has used I have been told multiple times they are picking my items up and don’t bother and keep making excuses even though they have been paid for it. C... See more

Rated 1 out of 5 stars

Would not use this company again, the most stressful collection with the worst communication. Awful communication for the collection of our pallet. Despite being given a window of time the driver... See more

Company replied

Rated 1 out of 5 stars

No surprises so see the endless bad reveiws ... completely failed to make the pallet collection booked ... no phone calls, no contact ... I booked them through INTERPARCEL (who are helpful) ... and ce... See more

Rated 1 out of 5 stars

Need URGENT HELP Had sent 2 pallets delivered to wrong address, delivery driver swapped the pallets. NAT3273379 & NAT3273378. Bookings were made through national pallets. Been having to chase for 5... See more

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Rated 1 out of 5 stars

If I I could only give them 0 star I definitely would…. I’m in totally unhappy with this company very unprofessional arranged 10 pallets for collection been waiting all day at 5pm thy send an email sa... See more

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Rated 1 out of 5 stars

The worst service I have ever witnessed from start to finish. Do not use. Ryan is a horrific customer service operator, I don’t know if that’s because of him or the company but you might as well cance... See more

Rated 1 out of 5 stars

UPDATE.... the reply (below) asked me to message them directly, which i did, as expected no response! great customer service... I received a email from the company prior to the driver turning up,... See more

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Rated 1 out of 5 stars

If only I could give 0 stars or even a minus score that would still flatter this absolute disgrace of a company. I booked a 5 day service from the UK to the USA and it took 41 days. They have char... See more

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Rated 1 out of 5 stars

avoid this mess of a company to save your own headache. First time the driver turned up a day early which the parcel wasn’t ready. Then he never even turned up on the actual collection date!! He then... See more

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Rated 1 out of 5 stars

Work closely with National Pallets both of them are con artists. I don’t believe any of the reviews on here are genuine. They charge you to pick up pallets, then make excuses as to why they cannot d... See more

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Rated 1 out of 5 stars

Company sent 2 lorries on the same day to pick up 2 seperate pallets. First driver rang me saying he didn't want to cross a cattle grid so I put the pallet in my car and took it to him. 2nd driver did... See more

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Rated 1 out of 5 stars

Poor service, do not update tracking, give incorrect times if you call up then charge you hefty amount to redelivery

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Rated 1 out of 5 stars

Awful experience. Avoid this company. The pallet was collected 4 weeks later than the collection date provided and they lost it since then. The investigation has been going for 8 days now as... See more

Company replied


Company details

  1. Transportation Service

Written by the company

Haulable makes it easy to compare quotes from local and national delivery partners, instantly analysing reliability, price and compatibility to bring you the best, relevant results. Saving you time and money.


Contact info

3.6

Average

TrustScore 3.5 out of 5

93 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 76% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

AVOID - Untrustworthy Company

AVOID! COMPLETE SCAM. It's impossible to get in touch with them. When we finally managed to speak with Haulable, they told us our goods were stored in their warehouse at £60 per day. They said they couldn’t release them for another two weeks, forcing us to keep paying, even though we requested immediate delivery. They claimed it was out of their hands, but it turns out their parent company owns the warehouse. It was clear they were just trying to rack up fines for us to pay. We ended up with an additional £750 fee. The delivery was delayed by over a month, and by the time all the hidden fees were added, the cost tripled. Very disappointing!

January 29, 2025
Unprompted review
Rated 1 out of 5 stars

shame i had to give them one star

shame i had to give them one star, hopeless company in every way apart from taking your money. THEY DON'T ring you back when they say they will- tracking info incorrect- turned up at 6pm to collect no message to say they were running late- tried to deliver a day early according to tracking- said delivered a day late when it wasn't. NOT GOT TO THE END OF THIS YET SO MORE POSTS COMING NO DOUBT!!!!

September 7, 2024
Unprompted review
Rated 1 out of 5 stars

Use an alternative if you want it delivered!

Pallet should have been delivered a week ago. Still no delivery. Booked through National Pallets. Only way to contact them is via email. Continually fobbed off with the item being out for delivery.
Just awful! Will not use again.

May 31, 2024
Unprompted review
Rated 1 out of 5 stars

Booked two pallets through Palletways

Booked two pallets through Palletways to be collected by Haulable, waited all day tried to contact online(no phone number) no reply contacted palletways just said upto 17.30 collection still not picked up and palletways shut till tomorrow. got customers waiting for goods.
Terrible service from both companies

May 9, 2024
Unprompted review
Rated 1 out of 5 stars

Pretty poor service to be honest.

Pretty poor service to be honest. They lost one of my two pallets for over a week and couldn't find it. They then told me they had lost the other one - only for the customer to tell me directly it had already been delivered. The first and important one then just turned up, out of the blue at the delivery address unannounced.

They were just very confused and didn't seem to know what was going on.

No shortage of stress at my end - trying to explain to a customer that a pallet I had sent had disappeared and I & Haulable .... had no idea where it was! Very poor.

February 22, 2024
Unprompted review
Rated 5 out of 5 stars

Great Service 5 Stars

Booked Through National Pallets website as came up with the best price. Hadn't used them before but absolutely no hesitation using them again. Collected on time and delivered on time couldn't ask for anymore.

January 4, 2024
Unprompted review
Rated 1 out of 5 stars

HAULABLE IS A TERRIBLE COMPANY. PLEASE STAY AWAY FROM THEM AS THEY WILL JUST RUIN YOUR BUSINESS

I booked for 2 pallets to be collected from my business. The followings are my tracking codes: GB3220675057 / GB6220686683.
Haulable collected the pallets on 17/07/2023 and they were supposed to be delivered to my customers the following day (on 18/07/2023). To date, none of the pallets has been delivered and Haulable is not even able to give me any information about my items. This leaves me dealing with my customers who phone me every hour to request the cancellation of their orders (the 2 pallets).
If Haulable cannot deliver, they should at least return the shipments to me. But I keep contacting them and they keep telling me they do not know where the parcels are. The tracking numbers do not show anything.
HAULABLE IS A TERRIBLE COMPANY. PLEASE STAY AWAY FROM THEM AS THEY WILL JUST RUIN YOUR BUSINESS

July 24, 2023
Unprompted review

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