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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers found the delivery service to be efficient, with goods collected and delivered on time, often within 24 hours. People frequently praised the drivers for being polite, professional, helpful, and communicative, often calling ahead and placing items exactly where needed. The overall service was often described as impressive, stress-free, and good value for money, with some customers expressing their intent to use the company again. However, some people were dissatisfied with the service, citing issues with communication, particularly regarding phone contact and tracking updates. There were instances of missed collections, late deliveries, and drivers arriving without the necessary equipment, such as tail lifts. A few customers reported being given false excuses for delays and experiencing a lack of support when problems arose, leading to significant frustration and a negative overall experience.

What people talk about most

Delivery service

Users describe ambiguous interactions with delivery services. While some customers report positive... See more

Service

People report ambiguous experiences with service. While some customers praise the very good service,... See more

Staff

Customers had ambiguous experiences with staff. Many reviewers praised the drivers, describing them as... See more

Customer communications

Consumers find contact to be ambiguous. While some customers praise excellent communication, noting prompt... See more

Based on these reviews

Rated 4 out of 5 stars

Very nice & Polite Driver however, he did not come with a tail lift on his vehicle as it is not provided, and, despite promises of notification of collection /delivery none have been received. Disappo... See more

Company replied

Rated 4 out of 5 stars

Impressed! Cheaper than anywhere else and got the job done no problems. Couldn’t get through on phone at one point otherwise would have been 5*

Company replied

Rated 5 out of 5 stars

The lady who delivered it was very helpful, pleasant and extremely knowledgeable and efficient with the delivery and the machinery that she had to manoeuvre. The Igloo, was extremely well wrapped... See more

Company replied

Rated 5 out of 5 stars

Pallet was delivered on the designated day. Delivery driver put it exactly where I needed it and made sure I was happy with the position. He was polite and professional. Pallet arrived in exactly the... See more

Company replied

Rated 5 out of 5 stars

Happy with the service I receive from Haulable and in particular Ryan. I previously dealt with numerous pallet delivery companies who never helped out when an order has gone wrong. Since switc... See more

Company replied

Rated 5 out of 5 stars

It got collected on time and delivered by a friendly helpful driver. Driver called me from the collection to check something which was reassuring

Company replied

Rated 5 out of 5 stars

Exactly what you said to me about your company came on time and the driver was very helpful and friendly with me and conducted the job very quickly and clearly knew what he was doing. Thanks

Company replied

Rated 5 out of 5 stars

Goods collected on time and delivered 250 miles away in double quick time - less than 24 hours. Absolutely fantastic

Company replied

Rated 5 out of 5 stars

From going online and arranging a collection to it being delivered at the other end was easy , stress free and best of all value for money

Company replied

Rated 5 out of 5 stars

Used for the first time via Interparcel, delivered as promised, will likely use again

Company replied

Rated 5 out of 5 stars

Goods were picked up and delivered on time. Impressive service all round and very courteous

Company replied

Rated 5 out of 5 stars

Very straightforward to use. Good communication. Both collection and delivery drivers called for instructions and were helpful with loading and unloading

Company replied

Rated 5 out of 5 stars

The driver was great. He phoned me to check the details and said how long he'd be, and he was a genuinely nice guy when he turned up. Faultless! Thank you.

Company replied

Rated 5 out of 5 stars

Pallet delivered on time and was able to get an ETA from Nick. Great service.

Company replied

Rated 5 out of 5 stars

Great communication, collected and delivered during promised date and time window. Would definitely use again!

Company replied

Rated 5 out of 5 stars

Excellent communication regards pick up details Delivery schedules worked for our client

Company replied

Rated 3 out of 5 stars

I believe that having access to one or two customer service reps by phone would be a huge plus. For my business I need instant responses, waiting for emails sometimes means I miss out on bookings or c... See more

Company replied

Rated 1 out of 5 stars

Give this company the benefit of doubt after being let down the first and second time by them. Failed collections each time. Excuses used , drivers wagon broke down, traffic issues etc When the... See more

Rated 1 out of 5 stars

One of the worst transport companies my company has used I have been told multiple times they are picking my items up and don’t bother and keep making excuses even though they have been paid for it. C... See more

Rated 1 out of 5 stars

Would not use this company again, the most stressful collection with the worst communication. Awful communication for the collection of our pallet. Despite being given a window of time the driver... See more

Company replied

Rated 1 out of 5 stars

No surprises so see the endless bad reveiws ... completely failed to make the pallet collection booked ... no phone calls, no contact ... I booked them through INTERPARCEL (who are helpful) ... and ce... See more

Rated 1 out of 5 stars

Need URGENT HELP Had sent 2 pallets delivered to wrong address, delivery driver swapped the pallets. NAT3273379 & NAT3273378. Bookings were made through national pallets. Been having to chase for 5... See more

Company replied

Rated 1 out of 5 stars

If I I could only give them 0 star I definitely would…. I’m in totally unhappy with this company very unprofessional arranged 10 pallets for collection been waiting all day at 5pm thy send an email sa... See more

Company replied

Rated 1 out of 5 stars

The worst service I have ever witnessed from start to finish. Do not use. Ryan is a horrific customer service operator, I don’t know if that’s because of him or the company but you might as well cance... See more

Rated 1 out of 5 stars

UPDATE.... the reply (below) asked me to message them directly, which i did, as expected no response! great customer service... I received a email from the company prior to the driver turning up,... See more

Company replied

Rated 1 out of 5 stars

If only I could give 0 stars or even a minus score that would still flatter this absolute disgrace of a company. I booked a 5 day service from the UK to the USA and it took 41 days. They have char... See more

Company replied

Rated 1 out of 5 stars

avoid this mess of a company to save your own headache. First time the driver turned up a day early which the parcel wasn’t ready. Then he never even turned up on the actual collection date!! He then... See more

Company replied

Rated 1 out of 5 stars

Work closely with National Pallets both of them are con artists. I don’t believe any of the reviews on here are genuine. They charge you to pick up pallets, then make excuses as to why they cannot d... See more

Company replied

Rated 1 out of 5 stars

Company sent 2 lorries on the same day to pick up 2 seperate pallets. First driver rang me saying he didn't want to cross a cattle grid so I put the pallet in my car and took it to him. 2nd driver did... See more

Company replied

Rated 1 out of 5 stars

Poor service, do not update tracking, give incorrect times if you call up then charge you hefty amount to redelivery

Company replied

Rated 1 out of 5 stars

Awful experience. Avoid this company. The pallet was collected 4 weeks later than the collection date provided and they lost it since then. The investigation has been going for 8 days now as... See more

Company replied


Company details

  1. Transportation Service

Written by the company

Haulable makes it easy to compare quotes from local and national delivery partners, instantly analysing reliability, price and compatibility to bring you the best, relevant results. Saving you time and money.


Contact info

3.6

Average

TrustScore 3.5 out of 5

93 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 76% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fine pallet delivery service

July 2, 2025
Unprompted review
Haulable logo

Reply from Haulable

Dear Johnson

Thank you for your feedback. We're pleased to know you were satisfied with our pallet delivery service. We appreciate you taking the time to leave a review and hope to assist you again in the future.

Kind regards,
The Haulable Team

Rated 5 out of 5 stars

Everything just arrived on time.

Everything just arrived on time with no damage.

August 5, 2025
Unprompted review
Haulable logo

Reply from Haulable

Hi Chris

Thank you for your review. We're delighted to hear your pallet delivery arrived on time and in perfect condition. Ensuring reliable and damage-free service is a top priority for us, and it's great to know we delivered on that.

We appreciate your feedback and hope to work with you again soon.

Kind regards,
The Haulable Team

Rated 5 out of 5 stars

Melissa was very kind and helpful when…

Melissa was very kind and helpful when I called in today!

July 29, 2025
Unprompted review
Haulable logo

Reply from Haulable

Hello

Thank you for your kind words. We're so pleased to hear that Melissa was able to assist you and made a positive impression during your call. Providing helpful and friendly support is very important to us, and we’ll be sure to pass on your feedback to her.

If there’s anything else we can help with, please don’t hesitate to get in touch.

Kind regards,
The Haulable Team

Rated 5 out of 5 stars

Pallet delivered on time and was able…

Pallet delivered on time and was able to get an ETA from Nick. Great service.

July 24, 2025
Unprompted review
Haulable logo

Reply from Haulable

Hi Ruby,

Thank you for your feedback. We're pleased to hear your pallet was delivered on time and that Nick was able to provide you with a clear ETA. We’re glad you experienced the level of service we aim to deliver every day.

We appreciate your support and look forward to assisting you again in the future.

Kind regards,
The Haulable Team

Rated 5 out of 5 stars

100% use this service again. Very reliable

Pallet was delivered on the designated day. Delivery driver put it exactly where I needed it and made sure I was happy with the position. He was polite and professional. Pallet arrived in exactly the same state it was packed in. Great service! If ever I needed anything delivered via a pallet, this is where I'd go.

July 28, 2025
Unprompted review
Haulable logo

Reply from Haulable

Hi Kylie

Thank you for taking the time to share such positive feedback. We're delighted to hear your pallet was delivered exactly as planned, and that our driver provided a professional and courteous service. It's great to know the pallet arrived in perfect condition and was positioned just where you needed it.

We’re truly grateful for your recommendation and would be more than happy to assist with any future pallet deliveries.

Kind regards,
The Haulable Team

Rated 5 out of 5 stars

Job sorted quickly and easily

Job sorted quickly and easily. Melissa was a pleasure to deal with.

July 24, 2025
Unprompted review
Haulable logo

Reply from Haulable

Hi Andrew,

Thank you for your kind feedback. We’re pleased to hear your job was handled quickly and smoothly, and that Melissa provided such a positive experience. We'll be sure to pass on your kind words to her.

We appreciate your support and look forward to assisting you again in the future.

Kind regards,
The Haulable Team

Rated 5 out of 5 stars

Dead easy to book and 100% reliable

Dead easy to book and so far 100% reliable for 2 separate pallet drops.

July 25, 2025
Unprompted review
Haulable logo

Reply from Haulable

Hi Tony,

Thank you for your positive feedback. We're delighted to hear that booking with Haulable was straightforward and that we’ve been reliable for your pallet deliveries. We appreciate your continued trust and look forward to supporting your future shipments.

Kind regards,
The Haulable Team

Rated 5 out of 5 stars

Good Service and Communication

I made a booking for a pallet from the UK to the Netherlands and the service was perfect, good communication from Nicholas, he updated me on the collection which was ideal as I wasnt going to be in all day

July 17, 2025
Unprompted review
Haulable logo

Reply from Haulable

Hi Luke,

Thank you for your kind feedback. We're pleased to hear that your pallet delivery from the UK to the Netherlands went smoothly and that Nicholas provided clear and timely communication. We understand how important updates are, especially when coordinating collections, and we’re glad we could keep you informed.

We appreciate your business and look forward to assisting you with any future shipments.

Kind regards,
The Haulable Team

Rated 5 out of 5 stars

Great Service by Ryan

Great Service by Ryan. 5 Star 🌟 🌟🌟🌟🌟

July 24, 2025
Unprompted review
Haulable logo

Reply from Haulable

Hi Amy,

Thank you for your fantastic 5-star review! We’re delighted to hear that Ryan provided you with great service. We’ll be sure to pass on your kind words to him.

We appreciate your support and look forward to assisting you again in the future.

Kind regards,
The Haulable Team

Rated 5 out of 5 stars

we have been using thsi service for a…

we have been using thsi service for a while and we are happy so far so good.

July 22, 2025
Unprompted review
Haulable logo

Reply from Haulable

Hello

Thank you for your continued trust in Haulable. We're glad to hear you’re happy with our service so far, and we look forward to supporting your pallet delivery needs in the future.

Kind regards,
The Haulable Team

Rated 5 out of 5 stars

Pallet collected on time

Pallet collected on time, cannot fault your service.

July 16, 2025
Unprompted review
Haulable logo

Reply from Haulable

Hello

Thank you for your positive feedback. We’re pleased to hear your pallet was collected on time and that you’re satisfied with our service. We appreciate your support and look forward to assisting you again in the future.

Kind regards,
The Haulable Team

Rated 5 out of 5 stars

Fast Delivery

Collected when asked and was able to get an ETA too, very helpful when the site is unmanned

July 9, 2025
Unprompted review
Haulable logo

Reply from Haulable

Hi Elaine,

Thank you for your feedback. We're glad to hear that the pallet was collected promptly and that our team was able to provide an accurate ETA, especially for an unmanned site. Providing reliable and helpful service is our priority.

We appreciate your support and look forward to assisting you again in the future.

Kind regards,
The Haulable Team

Rated 5 out of 5 stars

Happy with the service I receive from…

Happy with the service I receive from Haulable and in particular Ryan.

I previously dealt with numerous pallet delivery companies who never helped out when an order has gone wrong.

Since switching to haulable for my deliveries I have only had a couple of instances where I have needed support and Ryan has always taken ownership of the issues and dealt with them quickly.

It’s greatly appreciated.

July 15, 2025
Unprompted review
Haulable logo

Reply from Haulable

Hi Simon,

Thank you for your thoughtful and detailed feedback. We’re delighted to hear that you’re happy with Haulable’s service and that Ryan has consistently provided the support and ownership you deserve when issues arise.

Customer care and accountability are core values for us, and it’s wonderful to know Ryan has made such a positive impact on your experience. We truly appreciate your continued trust and look forward to supporting your pallet deliveries for many years to come.

Kind regards,
The Haulable Team

Rated 1 out of 5 stars

3rd time lucky - nope!

Give this company the benefit of doubt after being let down the first and second time by them.
Failed collections each time. Excuses used , drivers wagon broke down, traffic issues etc
When the driver arrived for the second collection he said it was lies, he had only been given the job 30 mins prior to getting to me - the exact time I messaged (because no one answers the phone)
Here I am waiting for the third time , got to 4pm and messaged to check booking still happening and received the same waffle - unexpected issues .
Never again will I use them

July 10, 2025
Unprompted review
Rated 1 out of 5 stars

No surprises so see the endless bad…

No surprises so see the endless bad reveiws ... completely failed to make the pallet collection booked ... no phone calls, no contact ... I booked them through INTERPARCEL (who are helpful) ... and certainly won't be using HAULABLE again. Companies like this shouldn't trade ..

June 23, 2025
Unprompted review
Rated 1 out of 5 stars

The worst service I have ever witnessed…

The worst service I have ever witnessed from start to finish. Do not use. Ryan is a horrific customer service operator, I don’t know if that’s because of him or the company but you might as well cancel the order before speaking to him or dealing with them once you read this. Hopefully they can take this advice on the chin and do better, I won’t go into detail but they cost me 10 working days.

May 22, 2025
Unprompted review
Rated 2 out of 5 stars

Hmmm

Terrible customer service . Thought it was a scam but they collected it a day later . Hopefully it gets delivered ok .

March 19, 2025
Unprompted review
Rated 1 out of 5 stars

They don't turn up when they are…

They don't turn up when they are supposed to, they just do what they want. Every excuse under the sun, total waste of time. I booked them through P4D and dealt with someone called Ryan who promised me they were still coming today and I strongly suspect he knew they wouldn't.

March 7, 2025
Unprompted review
Rated 1 out of 5 stars

Yeah I can see why the reviews are bad

Yeah I can see why the reviews are bad. I dealt with a guy called Ryan.

Basically they kept changing the quote and was pushing me to pay private and not via website which was a huge red flag.

Then after wasting my time doing all the documents near ready to go he raised the price £100.

Poor service. Definetly avoid guys

February 2, 2025
Unprompted review

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