The Oaks Crematorium Reviews 

432
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Beautiful setting for my mums funeral. We loved the open plan windows looking out onto a wooded area, with birds and squirrels. Very tranquil. Great location and lots of parking. Very happy with e... See more

Company replied

Rated 5 out of 5 stars

The funeral for my daughter was held at the Oaks. She loved birds so she would have been delighted to see a woodpecker and other birds through that wonderful large winding looking out onto the grass a... See more

Company replied

Rated 5 out of 5 stars

Beautiful, peaceful, private country setting with many squirrels and birds visible through the enormous windows during the service. Excellent modern facilities plus loads of parking. Good technical su... See more

Company replied

Rated 5 out of 5 stars

The staff were so respectful and professional. They supported my family during a very difficult time and made the whole process much easier from instructions carefully on how the men carry the coffin... See more

Company replied

Company details

  1. Cremation Service
  2. Cemetery
  3. Funeral Director
  4. Funeral Home
  5. Non-Bank Financial Service

Written by the company

Set in 8.5 acres, The Oaks Crematorium is surrounded by beautiful ancient semi-natural woodland and wildflower meadow, providing a picturesque setting for the Crematorium building which has been sensitively designed. As well as creating a space that is relevant for all cultures, ages and beliefs, it provides a tranquil sanctuary for the bereaved, inspired by its natural setting.


Contact info

4.9

Excellent

TrustScore 5 out of 5

432 reviews

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4.9

All reviews

(432)

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Rated 5 out of 5 stars

Calm and peaceful

The crematorium building is beautifully set with it's llarge windows overlooking an area where there were squirrels an birds in abundance giving a very calming atmosphere.
The picture we chose was displayed in two places making it visible to island the music was played at a suitable volume whenever it was expected. All in all a peaceful place to be on such a sad occasion.

December 13, 2024
The Oaks Crematorium logo

Reply from The Oaks Crematorium

Dear Mrs Adams

Thank you for taking the time to leave a review and for you kind comments regarding our site. We are pleased that your found The Oaks to be such a peaceful place.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Rated 5 out of 5 stars

The whole set up is good

The whole set up is good.
Would every use the word great but the large window and garden
Is a blessing.

December 11, 2024
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Reply from The Oaks Crematorium

Dear Sue

Thank you for taking the time to leave a review and for your kind comments regarding the site. We take pride in our site and any feedback is gratefully received.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Rated 5 out of 5 stars

Perfect in every way

Perfect in every way

November 18, 2024
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Reply from The Oaks Crematorium

Dear Petra

Thank you for taking the time to leave a review. We are pleased that your service at The Oaks was so perfect.

We will pass on your kind words.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Rated 5 out of 5 stars

Good venue calm and well maintained…

Good venue calm and well maintained clean and staff good

November 21, 2024
The Oaks Crematorium logo

Reply from The Oaks Crematorium

Dear Valerie

Thank you for taking the time to leave a review and for your kind comments regarding our site and staff. These will be communicated out to the team.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Rated 5 out of 5 stars

Nice setting looking out on the gardens…

Nice setting looking out on the gardens with the birds.

November 19, 2024
The Oaks Crematorium logo

Reply from The Oaks Crematorium

Thank you for taking the time to leave a review. We are pleased that your enjoyed the view of the gardens and the birds at The Oaks.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Rated 5 out of 5 stars

A beautiful setting with a respectful…

A beautiful setting with a respectful and dignified reception. Highly recommended

November 20, 2024
The Oaks Crematorium logo

Reply from The Oaks Crematorium

Dear John

Thank you for taking the time to leave a review and for your kind comments regarding our grounds and colleagues. These will be communicated out to the team.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Rated 5 out of 5 stars

It was the perfect service in a perfect setting

It was the perfect service in a perfect setting. Everything went according to plan and without hitch. There were so many people attending the service that many were standing. The music was the versions I requested, and faded out when necessary. I cannot fault The Oaks.

November 19, 2024
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Reply from The Oaks Crematorium

Thank you for taking the time to leave a review. We are pleased that your service at The Oaks was so perfect and everything went according to plan.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Rated 5 out of 5 stars

Very helpful and friendly.

Very helpful and friendly.

August 2, 2024
The Oaks Crematorium logo

Reply from The Oaks Crematorium

Dear Mrs Ford

Thank you for taking the time to leave a review. We are pleased that our colleagues at The Oaks were so helpful and friendly.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Rated 5 out of 5 stars

The whole service went very well

The whole service went very well. All the video’s were organised correctly as we had our mum playing the piano herself with pictures on video, as I felt that is what she would have wanted. Everyone me was ver y helpful and friendly in the phone when I was organising the service.

October 22, 2024
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Reply from The Oaks Crematorium

Dear Ms Limb

Thank you for taking the time to leave a review. We are pleased that our colleagues at The Oaks were so helpful and friendly whilst organising your mum's service.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Rated 5 out of 5 stars

Lovely surroundings

Lovely surroundings, helpfull staff,i found the whole experience far better than other local crematoriums .....

October 25, 2024
The Oaks Crematorium logo

Reply from The Oaks Crematorium

Dear Angela

Thank you for your kind comments regarding our grounds, site and staff. These will be communicated out to the team.

Kind regards

Emma Connors
Head of Crematoria and Burial Grounds

Rated 5 out of 5 stars

Funeral company were wonderful

Funeral company were wonderful, personable and professional.

October 24, 2024
The Oaks Crematorium logo

Reply from The Oaks Crematorium

Dear Cindy

Thank you for your kind comments regarding our colleagues. These will be communicated out to the team.

Kind regards

Emma Connors
Head of Crematoria and Burial Grounds

Rated 5 out of 5 stars

Beautiful surroundings

Beautiful surroundings. Very attentive staff. My Mum would've loved it.

October 22, 2024
The Oaks Crematorium logo

Reply from The Oaks Crematorium

Dear Amanda

Thank you for your kind comments regarding our grounds, site and staff. These will be communicated out to the team.

Kind regards

Emma Connors
Head of Crematoria and Burial Grounds



Rated 1 out of 5 stars

Not what you expect when dealing with the worst time of your life

Although the site for my husband's funeral was nice enough the marketing literature sent within a week of the funeral for me to buy an entry in the book of remembrance or purchase a memorial orb which was followed by an email a week later requesting a review is disdainful and disrespectful.

October 25, 2024
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Reply from The Oaks Crematorium

Dear Mrs Swatton

Thank you for sharing your feedback. We’re deeply sorry for any distress our communication may have caused during this difficult time. While we respect your preference for no further contact, please know that we’re here if you’d like to discuss your review in more detail. If you’d like to speak with a manager, please feel free to reach out to The Oaks directly and ask for Rachel, our Team Manager.

Kind regards

Emma Connors
Head of Crematoria and Burial Grounds

Rated 5 out of 5 stars

Wonderful peaceful location

Wonderful peaceful location, discrete service. Beautiful natural surroundings allowing gentle tranquility at such a sad and difficult time for our family. Dad was gently sent on his journey as close to nature as is possible away from the hustle and bustle of the everyday. Gave us the chance me to remember him with dignity and love.

October 29, 2024
The Oaks Crematorium logo

Reply from The Oaks Crematorium

Dear Sandra

Thank you for taking the time to leave a review and for your kind comments regarding the service and surroundings. We are pleased that it gave you the chance to remember your dad with dignity and love.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Rated 5 out of 5 stars

The Oaks is a beautiful and peaceful place to say farewell

The Oaks is a beautiful and peaceful place to say farewell to your loved one, the ceremony was lovely, with a visual tribute of photos and music which made it so special. Thank you to everyone, and especially to our celebrant Gary Orchard.

October 24, 2024
The Oaks Crematorium logo

Reply from The Oaks Crematorium

Dear Pamela

Thank you for taking the time to leave a review. We are pleased that found The Oaks to be such a beautiful and peaceful place to say farewell to a loved one.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Rated 5 out of 5 stars

THE PERFECT ENDING

The staff could not have been any more helpful and compassionate. The inside of the chapel is lovely but the windows looking out to the beautiful surroundings give you a sense of peace during the service. The perfect ending to my husbands final journey.

October 10, 2024
The Oaks Crematorium logo

Reply from The Oaks Crematorium

Thank you for taking the time to leave a review and for your kind comments regarding our grounds and staff. These will be communicated out to the team.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Rated 5 out of 5 stars

Excellent throughout.

October 9, 2024
The Oaks Crematorium logo

Reply from The Oaks Crematorium

Dear Daphne

Thank you for taking the time to leave a review. We are pleased that our colleagues at The Oaks were able to offer the best care, support and experience.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Rated 2 out of 5 stars

We weren’t told about additional costs…

We weren’t told about additional costs until I had made final payment

October 10, 2024
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Reply from The Oaks Crematorium

Dear Karen Fraser

Thank you for your review, I am sorry to hear your concerns about unexpected additional cost. Rachel the manager of The Oaks will be in contact with you to understand what has happened in more detail as we aim to be fully transparent with all our charges.

Kind regards
Emma Connors
Head of Crematoria & Burial Grounds

Rated 5 out of 5 stars

Very well organised and a lovely setting

Very well organised and a lovely setting

October 10, 2024
The Oaks Crematorium logo

Reply from The Oaks Crematorium

Dear Sean

Thank you for your kind comments regarding our grounds and staff. These will be communicated out to the team.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds


Rated 4 out of 5 stars

Mum's funeral

The Oaks made my mum's funeral a time of peaceful and reverent reflection. The staff were very friendly and professional.

October 7, 2024
The Oaks Crematorium logo

Reply from The Oaks Crematorium

Dear Ian Dickinson,

Thank you for taking the time to leave a positive review.
We are pleased that our colleagues were able to offer the best care, support and experience during this sad time.

Kind Regards
Emma Connors
Head of Crematoria & Burial Grounds

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