Hayselden Reviews 1,496

Did a great job from order to delivery. We are very happy with the service we received and love our new car

Faultless. Love my new car. Service and advice very courteous and professional with genuine care and attention. Many thanks to Jane, a pleasure to deal with.

Happy with our new T Roc. Sam was very helpful and informative, lovely lad. Answered any questions or concerns we had. Also sold us our last car so we knew we were in good hands.

Excellent customer service

Excellent service from initial order to collection. Great communication throughout from the sales staff, and all my requests were honoured.

Excellent customer service, knowledgeable, friendly sale executives.

No hard sell, excellent customer service and support afterwards

Great service, Great people, Great Dealership. Recommended

From initial discussion right up to delivery of the vehicle, I was treated as a valued customer. All my queries were listened to and all my questions were answered clearly and correctly.

Vehicle handover was professional and unhurried despite the dealership being very busy at the time.

I am more than happy, both with the vehicle and with the whole purchase process.

Great service by James, found us the car we were after with no hassle

Very professional and hard working team from start to finish.

First time buying a new car on my own which I found quite daunting. I needn’t have worried. Craig was professional, courteous and kind. He patiently answered all of my questions and basically took the stress out of the process.

Another great experience at Hayselden. Everything about my purchase was smooth and handled well and I am loving my new car!

Been thinking about this review a lot but been left no choice and it hurts to write a poor review for a car brand I’m highly passionate about. The full run down from the start
I own a mk1 Octavia VRs that sadly broke down before Christmas(either not starting or starting and stalling out),spoke with a lady(can’t remember her name) to get it booked in was a good experience sadly no loan cars which I understood with short notice. Jack called me to inform me that an air sensor was causing the issue with my car paid the £115 fee and the amount for parts and labour which was claimed back through my AA.
Then not even a month later my car breaks down again with the exact same issue,rang skoda up and spoke to a lady again and explained car is doing the exact same again. She got it booked back in but was a couple of weeks before being looked at so I asked for a loan car to be told they had none…this time wasn’t really acceptable in my opinion having worked in the car trade for a branded company I should’ve been given a car however I had to make other arrangements to get to work via train which caused me a lot of issues and not even having time to see my kids. I made it clear that I wouldn’t be paying the £115 fee to look at the car as this shouldn’t been happening again to which it was agreed but was told if there was an issue that wasn’t related IE if it was breaks failed I would have to pay. I knew that it was the exact same issue as before so made it clear I’m not paying and she said that’s ok. Comes to my car being looked at jack informed me that it was going to cost over £1000 to repair a pump and a sensor to get it running which I declined and said I’ll get my car recovered and be having it off the road. He then told me I needed to pay the £115 to get my car back and I explained all this to him but hit a wall so I can’t get my car back. Explained that the car will be scorned and not insured so don’t put it on public road as I’ll need to buy a new car that takes priority and he said that’s ok.

Overall not happy and I stand my ground in not paying the £115 as the issue should’ve been picked up before hand not a temp repair to try get more money from me which is how this looks. I will leave this review here and on google but will update if I get any response.Its only because I have knowledge of the trade and the car that I confidently know I am in the right.

Edit in response to your reply- clearly your heads in the clouds and will be taking further action as you’ve damaged parts of my car and car seat as well as stealing items from my car

Very happy with the service and help I received supplying my new Golf. Nothing was too much trouble and made the experience an enjoyable one. Nice people all round..

I cannot fault the dealership at VW Doncaster Hayselden.They were excellent in every department.Matthew Bell was excellent in looking after me all through the process.

Franz was very helpful when purchasing my new car, keeping me informed at all stages of my purchase. Very friendly when l picked up the car and l knew he was there should a problem arise.

Franz was very helpful and explained the purchase process when buying and collecting my new car. He explained and connected my phone to the car for me . Answered any questions that I had. All made very easy.

Carl Dixon was excellent, cannot speak highly enough of the service we received from him. Very happy!

We have been very impressed with the customer service by everyone at this branch, in particular Jessica Shirtliff,

Jessica dealt with our car purchase very efficiently and we would therefore have no hesitation in recommending Hayseldens.

She is undoubtedly a credit to the company.