HCA Healthcare UK Reviews 

362
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 205 reviews, reviewers had a great experience with this company. Customers consistently praise the professional staff and medical team for their kind, reassuring, and attentive care during appointments, making daunting visits much easier. People mention that the overall service is efficient, thorough, and creates a welcoming, comfortable environment from start to finish. However, some customers also noted frustrating issues regarding billing clarity and complex payment processes. Reviewers experienced significant delays when trying to contact customer service for refunds, assistance, or follow-up support after their visits. Additionally, a few individuals felt dissatisfied with unexpected extra charges and opaque pricing structures for medical procedures.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting the exceptional care and... See more

Service

Customers had positive experiences with service, noting that staff members were professional, welcoming, and... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with deeply polarized experiences reported across... See more

Payment

Consumers find payment and billing processes deeply frustrating, reporting severe dissatisfaction with... See more

Price

People report negative experiences with price, highlighting a significant lack of financial transparency and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Extremely high quality of service from beginning to end. Professional and friendly service by staff, all of whom had a smile and a good sense of humour. Nothing was too much trouble. Lovely big rooms... See more

Rated 5 out of 5 stars

The administration in advance of my visit went very smoothly, as did the visit itself. The areas I attended were clean and tidy and relatively quiet all round, with very good lifts to get there i... See more

Rated 5 out of 5 stars

This is what healthcare should be like everywhere. HCA have set and maintain a really high standard. Every time I’ve been there I’m so reassured by the expertise, care and patient explanations given.... See more

Rated 5 out of 5 stars

Outstanding specialist medical care at London Bridge / Olaf house. Prof Macarthy is caring, extremely knowledgeable and reassuring. From one year ago to now I am very blessed to have been his patient... See more


Company details

  1. Hospital
  2. Health Consultant
  3. Medical Center
  4. Private Hospital

Information provided by various external sources

HCA Healthcare UK is a leading provider of cutting-edge treatment across its network of facilities and partnerships


Contact info

4.0

Great

TrustScore 4 out of 5

362 reviews

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No history of asking for reviews

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4.0

All reviews

(362)

204 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing care from HCA Healthcare

My care has been excellent from the initial consultation through surgeries and aftercare. Mr Haddo quickly put me at ease with his knowledge, his clear explanations of potential problems, review of images and ability to answer any question. He really cares about all aspects of care and ensuring my health was significantly improved which it now is.
All X-rays were done within a few minutes.
Overall a wonderful experience which has drastically improved my life
Thank you everyone at HCA

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

Ankle Repalcement

The care from reception through to my consultant was impeccable. I would not hesitate to recommend HCA for what was for me, a very stressful event.
Mr Abbasian was and the support team were absolutely fantastic.

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

The Human Touch

The facilities are great. The staff is knowledgeable, kind, and very attentive. The health professional that attended me is A1.
The health care is second to none but, that being said, what most attracts me is the human, personal touch.
That is irreplaceable.

June 11, 2026
Unprompted review
Rated 5 out of 5 stars

Hysterectomy surgery

I had a hysterectomy and had excellent care from my surgeon Dr Bakali and the whole team. I was on my own before my surgery and was incredibly anxious but all of the medical team put me at ease. I am so grateful to Harborne hospital and cannot recommend enough.

June 8, 2026
Unprompted review
Rated 5 out of 5 stars

Dr Guttmann has literally changed my…

Dr Guttmann has literally changed my life. In Two years under his supervision and guidance I am a different man.Having confidence in a consultant who is looking after you eases your mind and body and helps you forward with your life. Thank you so much.
Guy Antoniazzi

June 8, 2026
Unprompted review
Rated 5 out of 5 stars

From start to finish

From start to finish, pre op, operation day and post op, the staff were polite, helpful and very friendly,
The whole experience was seamless and I was made to feel relaxed, welcome and nothing was too much trouble.
I would definitely recommend HCA Wilmslow

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

I was anxious about getting a scan in…

I was anxious about getting a scan in the imaging department of Harborne Hospital in Birmingham & it turned out to be a stress free experience. The hospital has a modern & spotless reception area where I was made to feel very welcomed. The staff were competent & professional & I didn’t even wait to be called as I was directed straight to the Imaging Dept. 2 mins later, I was called for my imaging exam & met Dr Madava Djearman. His experience & knowledge melted my anxieties - I wasn’t rushed in any way & he & the Radiology Assistant treated me with respect & dignity. The process was thoroughly explained together with next steps & I can’t thank everyone enough for the care HCA has provided.

June 2, 2026
Unprompted review
Rated 4 out of 5 stars

Very satisfied on the whole.

Caring and very professional staff, clinicians, clerical and nursing .Lovely clean room. Excellent food.
I don't understand why I needed to arrive at 12.00 pm for a procedure which took place at 4.00 pm. Or I would have given 5 stars.

June 3, 2026
Unprompted review
Rated 5 out of 5 stars

Always offer a very professional

Always offer a very professional service. The London Bridge hospital almost certainly saved my life when the nhs had completely failed me. Since then every visit has been extremely helpful, in a long running battle.

June 5, 2026
Unprompted review

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