HCB Solicitors Reviews 687

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 200 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff's professionalism, compassion, and helpfulness, making complex legal processes feel effortless. The service is frequently described as excellent, with many appreciating the efficiency and clear communication provided throughout their cases. Reviewers are particularly impressed with the quick response times to emails and calls, ensuring they are kept informed at every stage. However, some customers also noted issues with communication, mentioning that important documents sometimes required repeated requests and that clarity regarding decisions was lacking. A few other people also felt that response times could be slow, and in some instances, they experienced a lack of transparency and support. There were also mentions of dissatisfaction with the overall service provided by some staff members.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, expertise, and... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the efficiency,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness,... See more

Response time

People report positive experiences with response times, highlighting prompt and efficient communication from... See more

Customer communications

Reviewers mention ambiguous feedback about contact, with some customers reporting poor communication, a lack... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When my father had a stroke, he finally agreed that perhaps, he should have arranged power of attorneys. I contacted HCB, Northampton as they had drawn up his will. They offered to come & see Dad... See more

Rated 5 out of 5 stars

Our Family Executive engaged HCB to deal with our mother’s estate. We all wanted closure in this difficult time. It’s not a quick process to engage anyone. HCB were hired to do a thoroughly... See more

Rated 5 out of 5 stars

We cannot recommend Jill Blacknell and Aneesah Khan highly enough at HCB Leicester. The progression of both our sale and purchase was far from straightforward, but they were equally amazing and made... See more

Rated 5 out of 5 stars

Sherie and Sharon were fantastic at keeping us informed at all time. They responded to emails promptly and phoned at crucial points.It was a tricky process. Although it was a short chain, the person a... See more


Company details

  1. Legal Services

Written by the company

HCB offers personal and commercial legal advice, enabling us to provide a first class service, all under one roof.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

687 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 63% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Simple, efficient and digital where possible

Used for a conveyancing transaction, everything was made simple, efficient and digital where possible. Even managing to accommodate my travels outside of the UK to ensure completion was successful and on time. Would recommend and use again, thank you Kirsty & team.

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Grateful thanks to HCB Solicitors, Bedford

I am very happy to leave a five star review for we were buying a new build property so the conveyancing and land registry was quite involved. Amy and Sharon guided us through the process of signing all the documents, making it very clear what we needed to do.
Sharon and Amy were both very friendly, highly professional and efficient. Communication was straightforward and easy making the purchase of our new home a pleasurable experience.
lOur thanks to.HCB Solicitors, Bedford

June 23, 2025
Unprompted review
Rated 1 out of 5 stars

A tale of two engagements

I have had previous experinece with HCB on two ocassions.
Sunita Hazelwood from their property department was excellent (and subject of a separate review.
On this ocassion, I have been dealing with Ian Pears who has been unhelp, begrudging in his advice and generally pretty rude.
The moral of this review is please ensure you get a refrence for the individual solicitor that HCB allocate for you.

April 26, 2026
Unprompted review
HCB Solicitors logo

Reply from HCB Solicitors

Thank you for taking the time to share your feedback.
We are pleased to hear about your positive experience with our commercial team previously, and we will ensure your kind comments are passed on.
We are, however, sorry to read that your more recent experience did not meet your expectations.
We understand that you raised your concerns with us directly and the matters you highlighted were reviewed. While we appreciate that you remain dissatisfied, we value all feedback and use it to continually improve the service we provide.
If there is anything further you would like to discuss, please do not hesitate to contact us at customerservice@hcbgroup.com

Rated 5 out of 5 stars

A fantastic Solicitor

Katia Lake and her team dealt with our case for our house move and has been absolutely brilliant from start to finish. She was professional, prompt and a great communicator throughout the process and it really put us at ease knowing that our case was being actively taken care of. Our documents and guides were extremely helpful and enabled us to complete within just a couple of months. I would absolutely recommend her to everyone and will be working with her again in future.

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Very efficient company, good stuff.

Very efficient company who dealt with my complicated issues well. Kept me informed and the best thing I always this is that they can be left to deal with the situation and check back with myself the customer when need be to confirm things.

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Thank You

Thank You
Dear Mr. White,
I would like to take this opportunity to sincerely thank you for your support and assistance . I greatly appreciate your guidance and professionalism throughout the process.
It has been a pleasure working with you, and I am grateful for all your help.
Kind regards,
Pavlina Bendikova

April 23, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent service and very professional. Joanne and Denise at the Westhoughton branch were top drawer sorting my late Mum's probate. I recommend very highly and the added bonus of them being on my doorstep made it even better

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful

Very helpful, even though Joanne only had the opportunity of working on my behalf for a short period. For the record the account was in connection with a late cousin. As is right and proper, a search was carried out to see if a will had been made by the deceased. In the event another solicitor advised that the cousin in question had indeed made a will (with them) and duly took the contract from HCB. Rather regrettable but these things happen.

October 7, 2025
Unprompted review
Rated 5 out of 5 stars

Straightforward & Helpful

Christine, Louise & Wendy were so helpful and made the buying/selling process so straightforward for us. Every detail was explained clearly and the whole thing was swiftly dealt with. Would highly recommend HCB Solicitors and will be using them again in the future if the need arises.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

HCB solicitors- Darren Warrington family law.

HCB solicitors, Warrington, family law.
Darren has provided the very best support and advice over many years. He is incredibly knowledgable about many aspects that have complicated our case, such as coercive control and additional needs and disabilities. Darren is incredibly dedicated and meets all deadlines, any documentation is thorough, accurate and detailed. He responds to emails and voicemails very quickly, with sound advice and reassurance. If there are ever any issues, he ensures these are resolved swiftly, and in a more than acceptable manner. He works with a great team and books professionals that have the same work ethic, commitment and expertise to ensure the same high standard for my family. Most importantly, he placed my child at the centre of all he did, and yet again, we received fantastic outcomes that my child is also now happier with. We trust Darren and Sharon immensely, and would not hesitate to ask for their representation again, and we cannot thank them both enough.

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

HCB Solicitors

Sherrie Litherland and Sharon Brown have been excellent in managing the completion of my property. This is the second time I have used their conveyancing services and I would have no hesitation in recommending them @ HCB Solicitors..

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Very Good

Very efficient service and communication throughout was at the level we expected and wanted. Angela picked up our case half way through the process but very quickly familiarised herself with our case and pushed every step of the way towards our completion date. Would certainly recommend their services.

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Joanne at HCB was very helpful in…

Joanne at HCB was very helpful in giving us advice regarding our will & talking us through LPA .
It was all done with compassion.
All our paper work was delivered for us to read and sign with an excellent turn around.
I would definitely recommend using Joanne Reynolds.

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

I can’t fault them

I can’t fault them, even when our solicitor left the company half way through our move of house, it was picked up and complete efficiently by others in the team. When delays happened due to other solicitors in the chain, ours were chasing and keeping on top of things for us. I would use them again.

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

This company go above and beyond what…

This company go above and beyond what I’ve experienced before .
The conveyancing was difficult from my buyers perspective but Sherrie and Sharon were amazing and kept me fully informed throughout the whole process . I also had an introduction to Jules at HCB and she swiftly came home and helped us through our wills and POA . A very professional company that I would reccomend to anyone that needs a competent group of warm legal advisors .

March 12, 2026
Unprompted review

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