HCB Solicitors Reviews 687

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 200 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff's professionalism, compassion, and helpfulness, making complex legal processes feel effortless. The service is frequently described as excellent, with many appreciating the efficiency and clear communication provided throughout their cases. Reviewers are particularly impressed with the quick response times to emails and calls, ensuring they are kept informed at every stage. However, some customers also noted issues with communication, mentioning that important documents sometimes required repeated requests and that clarity regarding decisions was lacking. A few other people also felt that response times could be slow, and in some instances, they experienced a lack of transparency and support. There were also mentions of dissatisfaction with the overall service provided by some staff members.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, expertise, and... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the efficiency,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness,... See more

Response time

People report positive experiences with response times, highlighting prompt and efficient communication from... See more

Customer communications

Reviewers mention ambiguous feedback about contact, with some customers reporting poor communication, a lack... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When my father had a stroke, he finally agreed that perhaps, he should have arranged power of attorneys. I contacted HCB, Northampton as they had drawn up his will. They offered to come & see Dad... See more

Rated 5 out of 5 stars

Our Family Executive engaged HCB to deal with our mother’s estate. We all wanted closure in this difficult time. It’s not a quick process to engage anyone. HCB were hired to do a thoroughly... See more

Rated 5 out of 5 stars

We cannot recommend Jill Blacknell and Aneesah Khan highly enough at HCB Leicester. The progression of both our sale and purchase was far from straightforward, but they were equally amazing and made... See more

Rated 5 out of 5 stars

Sherie and Sharon were fantastic at keeping us informed at all time. They responded to emails promptly and phoned at crucial points.It was a tricky process. Although it was a short chain, the person a... See more


Company details

  1. Legal Services

Written by the company

HCB offers personal and commercial legal advice, enabling us to provide a first class service, all under one roof.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

687 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 63% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Natassia was brilliant

Natassia was brilliant, took her time to explain the process and answered all my questions during a very stressful time. Process was actioned very quickly and professionally, would highly recommend.

August 6, 2025
Unprompted review
Rated 5 out of 5 stars

I dealt with L’Wren Tremayne

I dealt with L’Wren Tremayne for a redundancy consultation. She kept clear communication, was friendly and professional, explained everything that I needed to do in a clear manner which was little as she did most things for me.

She has a great attention to detail which was reassuring and enabled me to get everything I was entitled to.

Would recommend

October 27, 2025
Unprompted review
Rated 5 out of 5 stars

Sold my Mother’s house using HCB…

Sold my Mother’s house using HCB Solicitors, liaised with Raj and Aisha from HCB who worked professionally and diligently on our behalf to execute the sale in an expedient and diligent manner. Very pleased with the support they provided.

October 28, 2025
Unprompted review
Rated 5 out of 5 stars

I have used HCB Solicitors twice over…

I have used HCB Solicitors twice over the last three years. The first time was for the sale of a house, and subsequently the transfer of a commercial lease.
The service I have been on both occasions, has been exemplary. My calls were always answered promptly and efficiently. Where follow up emails were required, they were sent immediately.
The house sale was very straightforward, but the commercial lease transfer was anything but.
Four parties were involved, but after much prompting from Pam finally after 2 1/2 years the assignment was completed. Why it took so long, was not for the diligence of HCB, who tried and tried to get the other parties to get there act together.
I will have another property sale in the near future, and will not hesitate to use HCB, hopefully dealing with Pam again.

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

Would recommend Natassia!!

I have just been made redundant and so used HCB to go through the settlement letter etc with me. Natassia was the solicitor who worked with me on this, and she was absolutely amazing. She fitted me in quickly, and made the whole process so much easier to understand and made me feel so at ease. Would recommend her to anyone

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

House completion

After trying to sell 2 houses in order to buy our forever home, We endured numerous set backs from first time buyers withdrawing there offers to complicated solicitors from our buyers causing us set backs and disappointments. HCB heather our solicitor and her team Abigail and Ellie were absolutely superb in keeping us updated and ensuring that the process to completion was done. Thorough periods of frustration they remained professional and postive and
I have now used HCB for my past 2 house sales and would highly recommend.

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

quick and attentive service regarding a settlement, provided detailed support and prompt action. would recommend

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Service

My case was handled by Ms. N. Brown who displayed exceptional professionalism and subject matter expertise which facilitated the prompt resolution of my case.

August 12, 2025
Unprompted review
Rated 3 out of 5 stars

Mixed feelings.....

We chose HCB as they had an office nearby, but despite initial contact assurance it turned out their office was for conveyancing was elsewhere. They mislaid my deposit cheque for several weeks. The solicitor assigned to the case seemed to struggle throughout - poor communication, raising, not solving problems - and in the end told us at 5pm the day before exchange that she would not be in the office the next day! However, a senior solicitor took over the case and solved everything swiftly so all went ahead. So in the end the job was done accurately and on time, but I hesitate to recommend them based on that showing. Maybe other offices of HCB would be better.

July 22, 2025
Unprompted review
Rated 5 out of 5 stars

Freehold Purchase

Excellent experience.Thanks to Ellie and Heather for their professional and courteous service.Good communication from start to finish.

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

We initially used HCB Northampton in…

We initially used HCB Northampton in 2020 to write two mirror wills. We decided to update them recently and once again was impressed. Peter Wilton on both occasions was courteous and efficient and made the experience uncomplicated.. He listened our needs and dealt accordingly. We would have no hesitation to use them again in the future .

October 6, 2025
Unprompted review
Rated 5 out of 5 stars

Supportive, kind and professional.

Amy and Kelsi were so supportive during a child arrangements case. Although it was an extremely sensitive and emotional process they were always honest, compassionate and professionalism throughout.

Amy handled my case with great care and empathy, advising on the best course of action at each step with my child’s best interests at the heart of every decision. Amy’s guidance was always clear even during the most difficult times and she helped a very difficult time that ring not less stressful knowing she was always there with her kind manner and professional advice.

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

I would recommend this company highly

I would recommend this company highly, and my solicitor Mr Amir Hussain and miss Helen Adie , from Evesham office there is no 6 stars here 😢 but they have gone above and beyond for me I'm very greatful in this day and age for people of there professional standard and being much down to earth as well Amir and Helen may thanks from a very greatfull man .

October 7, 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommend

Would not hesitate to recommend Parveer Virdee @ HCB Lichfield (Commercial Property) Oversaw our purchase of agricultural ground with good communication, clear advice and a prompt service.
Many thanks
Jeff and Sarah Smith

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

My wife and I have used HCB on three…

My wife and I have used HCB on three occasions to act in the sale and purchase of properties. After a number of years of stability in our current home, we were somewhat hesitant in embarking on yet another conveyancing exercise to move to another County. However, our fears were soon allayed by the way in which Mr Raj Phandey and Aisha Naqvi, carefuuly guided us through the process in a seemingly effortless manner. They were both extremely polite and helpful, maintaining an efficient, professional approach at all times. We are most grateful for their help. Well done HCB (Walsall)Ltd

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service throughout

Having now had the Wills and LPA completed, we can only reiterate as previously the excellent service we received from Peter Wilton. He was very professional and at the same time understanding and guided us through the processes. We would certainly recommend HCB for the service supplied. It has given re-assurance and peace of mind. Many thanks
Debbie & Ian Slater

September 8, 2025
Unprompted review
Rated 5 out of 5 stars

Great solicitors

I recently was made redundant and our company employed HCB Solicitors to talk us through the settlement contract and to answer any questions we had. L’Wren Tremayne was amazing and patient and made everything feel easy, I would highly recommend them

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Being thorough.

Our Family Executive engaged HCB to deal with our mother’s estate.
We all wanted closure in this difficult time.
It’s not a quick process to engage anyone.
HCB were hired to do a thoroughly good job.
They fulfilled that task.
Thank you Daniel from the Whitefield branch.

A note to remember, if you have a care package from your local authority.
Interest carries on until you get a payment date from the council to settle the balance.

September 28, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look