HCB Solicitors Reviews 687

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 200 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff's professionalism, compassion, and helpfulness, making complex legal processes feel effortless. The service is frequently described as excellent, with many appreciating the efficiency and clear communication provided throughout their cases. Reviewers are particularly impressed with the quick response times to emails and calls, ensuring they are kept informed at every stage. However, some customers also noted issues with communication, mentioning that important documents sometimes required repeated requests and that clarity regarding decisions was lacking. A few other people also felt that response times could be slow, and in some instances, they experienced a lack of transparency and support. There were also mentions of dissatisfaction with the overall service provided by some staff members.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, expertise, and... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the efficiency,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness,... See more

Response time

People report positive experiences with response times, highlighting prompt and efficient communication from... See more

Customer communications

Reviewers mention ambiguous feedback about contact, with some customers reporting poor communication, a lack... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When my father had a stroke, he finally agreed that perhaps, he should have arranged power of attorneys. I contacted HCB, Northampton as they had drawn up his will. They offered to come & see Dad... See more

Rated 5 out of 5 stars

Our Family Executive engaged HCB to deal with our mother’s estate. We all wanted closure in this difficult time. It’s not a quick process to engage anyone. HCB were hired to do a thoroughly... See more

Rated 5 out of 5 stars

We cannot recommend Jill Blacknell and Aneesah Khan highly enough at HCB Leicester. The progression of both our sale and purchase was far from straightforward, but they were equally amazing and made... See more

Rated 5 out of 5 stars

Sherie and Sharon were fantastic at keeping us informed at all time. They responded to emails promptly and phoned at crucial points.It was a tricky process. Although it was a short chain, the person a... See more


Company details

  1. Legal Services

Written by the company

HCB offers personal and commercial legal advice, enabling us to provide a first class service, all under one roof.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

687 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 63% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Outstanding service !

Caroline Collins was very professional and completed the sale of our property efficiently and quickly. Excellent service and communication throughout. It was a totally stress free process. We have used HCB in the past I would not hesitate to recommend Caroline and their conveyancing services. Outstanding !

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

I was given HCB's details via the estate agent when selling my late fathers home. Taranjeet and her assistant Tremaine have made an emotional and difficult time for me a lot easier. Communication was excellent and they were very professional at all times along with being personable too. Thank you

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

Michelle Dean - unwavering support and dedication

Michelle Dean has supported me through an extremely difficult divorce and financial settlement, and I truly could not have asked for anyone better by my side. Her professionalism, precision, and clarity in every piece of advice have been invaluable. Michelle not only provided expert legal guidance but also a steady hand during one of the most challenging times of my life. I’m deeply grateful for her unwavering support and dedication.

September 11, 2025
Unprompted review
Rated 5 out of 5 stars

HCB Rebecca Sham Review

From start to finish Rebecca was very polite and listened carefully to everything I requested and her attention to detail was very good. She also offered really good advice where needed and kept me up to date with emails to let me know every step of the process was being done and finished. I can highly recommend Rebecca and would definitely use HCB’s service again in the future. Thank you Rebecca Sham.

September 2, 2025
Unprompted review
Rated 5 out of 5 stars

First class conveyancing service

Christine Davies and her team at HCB Walkden have once again proved their worth in our sale of our former flat. We know from previous experience how efficiently and competently they deal with such transactions, and their deep local knowledge has helped avoid pitfalls. From over thirty years of dealing with Christine and her colleagues, we have no hesitation in recommending their services

August 27, 2025
Unprompted review
Rated 1 out of 5 stars

Reply to comments made to Mr G K Poulter

During the meeting with HCB on the date of the 6th June 2024, both myself and my father attended a meeting with HCB, James Harvey Ligation solicitor, he was referred to my father by another solicitor within HCB, during this meeting we felt as though my father had no legal rights to protect himself and others with in the community or his property, and some people are above the law. If as they have stated within HCB they do not have the expertise HCB should of stated this immediately, due to the complexity of my fathers case, HCB should have stated that this was beyond they capabilities before my father proceeded with the Will. My father felt as though he has no legal rights regarding the issues raised in the meeting. My father was instructed not to proceed with his case and to accept the legal advice from HCB, my father went to HCB for a Will and now it has been confirmed we do not have the support from them. Due to the stress and vulnerablity and my father health issues, HCB through they professional negligence have caused my father further medical issues. The meeting should have never taken place with HCB. I would advise any future client to be careful and conduct further investigation to make sure that HCB can assist you.

August 20, 2025
Unprompted review
HCB Solicitors logo

Reply from HCB Solicitors

Dear Mr Poulter,
You were initially seen with regards to one type of matter. As soon as that changed we advised we could no longer assist you as we did not have the expertise in the area your legal matter required. We signposted you to local firms, who could possibly help. We wrote to confirm your Will is held in store, which you are free to collect or amend.

Rated 5 out of 5 stars

It’s been an arduous process

It’s been an arduous process
But Dorothy and her assistants have been amazing.
Going above and beyond
Fantastic communication
Very efficient and always approachable and empathetic
11/10 for HCB DOROTHY AND HER TEAM
JACKIE

September 6, 2025
Unprompted review
Rated 5 out of 5 stars

Very professional

Romeela was Very professional and knowledgeable regarding my legal requirements. A friendly and polite, positive attitude. I always felt at ease and well advised. She made any information she gave to me very clear and easy to understand.she was always prompt to deal with any queries that I had and was happy to do so.A great efficient experience and I will have no hesitation in using them again.well done and thank you very much.

September 3, 2025
Unprompted review
Rated 5 out of 5 stars

Parveer Virdee

Specifically Parveer Virdee. Two businesses leases prepared by Parmveer...always excellent attention to detail and I was kept up to date with phone calls and not just emails. Anything I was unsure of was explained and nothing was too much trouble. I sincerely hope Parmveer will enjoy a successful career and HCB are lucky to have her.

March 10, 2025
Unprompted review
Rated 5 out of 5 stars

Considerate and Professional Will Service.

I am very pleased with the considerate attention Dominika gave to my elderly father in guiding him through making his will. She noted his hard of hearing and lack of mobility to come to the office and made arrangements to help. She was very patient and professional with him. Recommended.

August 28, 2025
Unprompted review
Rated 5 out of 5 stars

Family Law

Having come to this firm following problems with a previous company, I was very pleased with the service received to rectify matters. Michelle Dean and Craig McKnight were both efficient and communicative.

August 22, 2025
Unprompted review
Rated 1 out of 5 stars

Lied To Deceived And Dishonest From the Start By The Group

Mr G.K.Poulter

The following applies to the Luton & Bedford Branches regarding My Will & Litigation Laws

A Breach Of Their Professional Standards To A Client I was Lied to, Deceived & Misinformed with Legal Advice. Their Legal Advice endangered their Clients Life, Property & Children's Safety Laws.

HCB Confirmed that certain residents in the Borough of Luton are above the Law & Untouchable.

HCB Breached & Failed to Protect the NHS by Breaching the Health & Safety Laws which is a Danger To Lives To Date as to their Legal Response to their Clients Legal Issues.

HCB also Breached the Land Registry & Deeds Laws.

HCB Confirmed that their Client had to Accept Death Threats to his Life also accept Anti-Social Behaviour & Harassment Issues

I was Treated By the Whole Group of HCB that i had Crawled out of a Hole with No Respect to their Client including His Son which is on record .

There has been a conflict of interests from the 6th June 2024 To Date . This has been Confirmed with Further Evidence that HCB did Not Understand Evidence that was presented and their Clients Legal Issues

ADVISE BE CAREFULL - MONEY FIRST BEFORE THEIR LEGAL ADVICE

G.K. Poulter


October 16, 2024
Unprompted review
HCB Solicitors logo

Reply from HCB Solicitors

Dear Mr Poulter,
You were advised we could no longer assist you as we did not have the expertise in the area your legal matter required. We signposted you to local firms, who could possibly help. We wrote to confirm your Will is held in store, which you are free to collect or amend.

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