I had a wonderful facial today which was a birthday treat for members. Kayla's touch was perfect and I felt so relaxed snd rejuvenated afterwards. Then Geet did my eyebrow shape/ eyelash tint. She... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had such a great experience with my laser treatment! The therapist Shania is absolutely wonderful-she really knows what she's doing and explained everything clearly, which made me feel comforta... See more
Company replied
I’ve been coming here for 15 years and in all that time I’ve experienced impeccable service. Parul particularly is my favourite! Absolutely talented at what she does with such a warm and professional... See more
Company replied
Lana is professional, friendly and knowledgeable. The results so far are amazing. Lana cares about her clients and pay attention to details. I highly recommend her to anyone looking for a talented the... See more
Company details
Written by the company
HC MedSpa invites you to experience bespoke aesthetic and beauty treatments in a luxury spa environment. Visit our award-winning clinics today.
Contact info
93-95 The Broadway, NW7 3TG, London, United Kingdom
- 02038690490
- somaya@hcmedspa.com
- hcmedspa.com
4.8
Excellent
168 reviews
Replied to 50% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lana
Lana is professional, friendly and knowledgeable. The results so far are amazing. Lana cares about her clients and pay attention to details. I highly recommend her to anyone looking for a talented therapist!
May 15, 2026
Unprompted review
Thank you Fatosh - 5 stars!
Thank you Fatosh, for your wonderful customer service. Fatosh is always so helpful, and really helps to ensure that I get the best out of my laser sessions!
May 14, 2026
Unprompted review
Parul always has a great way with her
Parul always has a great way with her. A calm atmosphere and a great job.
She always understands men’s brows
April 15, 2026
Unprompted review
Parul is the best ever
Parul is the best ever! Been seeing her for 10 years plus. Will always recommended, always a 10/10 experience.
April 10, 2026
Unprompted review
Parul always the best for eyebrows
Parul always the best for eyebrows, I wouldn’t go anywhere else!
April 10, 2026
Unprompted review
Parul is the best ever!
April 10, 2026
Unprompted review
Really happy with my eyebrow shape
Really happy with my eyebrow shape! They finally match. Thank you Parul
April 10, 2026
Unprompted review
Fatosh is a fantastic esthetician
Fatosh is a fantastic esthetician. She is thorough and kind and managed to make my lazer hair removal appointment calm and peaceful. Fatosh checked in regularly with me, making sure I was comfortable all the time. A fantastic experience and I will continue to recommend the High Barnet team.
April 4, 2026
Unprompted review
Good, friendly service
I have been treated by Chinazom for over a year now and she is always friendly, is very knowledgable and has always taken great care of me!
March 19, 2026
Unprompted review
I am a regular client at HC Med Spa and…
I am a regular client at HC Med Spa and get eyebrows threading and waxing done on face. The staff are amazing and give brilliant service - with a big shout out to Yash who actually gives almost pain free nose wax 🫣. Thank you 🙏
March 31, 2026
Unprompted review
Eyebrows appointment
I had an appointment with Priya for my eyebrows and couldn’t recommend her more. She was incredibly caring and attentive throughout. Thank you so much! I’ll definitely be back!
March 29, 2026
Unprompted review
Priya recently did my threading and…
Priya recently did my threading and lash lift, and I’m absolutely delighted with the results. She’s incredibly kind and gentle throughout both treatments, creating such a calm and relaxing experience.
March 26, 2026
Unprompted review
Best therapist
My experience in this spa has been amazing thanks to Chinazom! What a fantastic therapist, what an incredible woman! Our sessions last one hour and a half but it always feels about half that or less because we always exchange stories and time goes by so quickly as a result! Chinazom is such an interesting person, she has a huge depth of knowledge of her craft and on top of that she has degrees in chemistry that make her a very proficient therapist! Our sessions will soon come to an end and I am already dreading not having a catch up with this amazing human being! So lucky you’re my therapist Chinazom! I always have such a great time chatting with you and I always feel looked after by an absolute professional! Thank you 🙏
March 23, 2026
Unprompted review
Prabhjot: friendly and professional
Prabhjot is always so friendly and professional. I always leave feeling pampered and looking much better than when I walked in. Thank you so much for always treating my daughter and I so well.
March 21, 2026
Unprompted review
Been seeing Lana and she is just…
Been seeing Lana and she is just amazing and so very professional!!
February 20, 2026
Unprompted review
Reply from HC MedSpa
Thank you for your kind review. We truly appreciate you taking the time to share your experience with us. Your feedback means a great deal to our entire team and motivates us to continue providing the highest standard of care and service.
At HC MedSpa, our priority is ensuring every client feels comfortable, valued, and confident throughout their journey with us. We are delighted to know that your experience reflected the level of service we strive to deliver. If there is ever anything more we can do to support you, please don’t hesitate to reach out.
We look forward to welcoming you back to HC MedSpa soon.
— HC MedSpa Team
Lana is excellent
Lana is excellent. I’ve been coming here for years and have never had a laser therapist make me feel as comfortable as she did. Her technique made it far less painful than usual!
February 20, 2026
Unprompted review
Reply from HC MedSpa
Thank you for your kind review. We truly appreciate you taking the time to share your experience with us. Your feedback means a great deal to our entire team and motivates us to continue providing the highest standard of care and service.
At HC MedSpa, our priority is ensuring every client feels comfortable, valued, and confident throughout their journey with us. We are delighted to know that your experience reflected the level of service we strive to deliver. If there is ever anything more we can do to support you, please don’t hesitate to reach out.
We look forward to welcoming you back to HC MedSpa soon.
— HC MedSpa Team
Laser treatment
Lana made me feel so comfortable and was very informative through the entire treatment. I’m so happy with the service and I highly recommend!
January 4, 2026
Unprompted review
Reply from HC MedSpa
Thank you for your kind review. We truly appreciate you taking the time to share your experience with us. Your feedback means a great deal to our entire team and motivates us to continue providing the highest standard of care and service.
At HC MedSpa, our priority is ensuring every client feels comfortable, valued, and confident throughout their journey with us. We are delighted to know that your experience reflected the level of service we strive to deliver. If there is ever anything more we can do to support you, please don’t hesitate to reach out.
We look forward to welcoming you back to HC MedSpa soon.
— HC MedSpa Team
Priya is amazing
Priya is amazing! I had my eyebrows threaded with her and she was so gentle and kind. I felt really comfortable throughout and I’m so happy with the results.
January 31, 2026
Unprompted review
Reply from HC MedSpa
Thank you for your kind review. We truly appreciate you taking the time to share your experience with us. Your feedback means a great deal to our entire team and motivates us to continue providing the highest standard of care and service.
At HC MedSpa, our priority is ensuring every client feels comfortable, valued, and confident throughout their journey with us. We are delighted to know that your experience reflected the level of service we strive to deliver. If there is ever anything more we can do to support you, please don’t hesitate to reach out.
We look forward to welcoming you back to HC MedSpa soon.
— HC MedSpa Team
Appalling customer service
In a competitive marketplace this salon stands out for very rude customer service - shout out to Larab!
Laser hair removal services are available in many salons, but please do not fall for the low prices as so many people are sold courses you simply cannot get appointments - when calling to try to find time I was spoken over, shouted at, told by Larab "I actually don't care what you tell management - oh my god, get off the phone!"
January 26, 2026
Unprompted review
Reply from HC MedSpa
Thank you for taking the time to share your feedback. We are very sorry to read about your experience and would like to sincerely apologise for the way you felt during your interaction with our team.
Please be assured that the experience you described does not reflect the standards of care, professionalism, and respect that we aim to provide to every client at HC MedSpa. We take feedback like this extremely seriously.
Since becoming aware of this matter, we have addressed the situation and taken the necessary steps within the clinic to ensure that this type of interaction does not happen again. Our intention is always to provide a welcoming, supportive, and professional environment for all of our clients.
We truly value every client who chooses HC MedSpa, and we regret that your experience did not reflect the level of service we strive for.
Normally really fussy about my…
Normally really fussy about my eyebrows, Priya did a good job
January 22, 2026
Unprompted review
Reply from HC MedSpa
Thank you for your kind review. We truly appreciate you taking the time to share your experience with us. Your feedback means a great deal to our entire team and motivates us to continue providing the highest standard of care and service.
At HC MedSpa, our priority is ensuring every client feels comfortable, valued, and confident throughout their journey with us. We are delighted to know that your experience reflected the level of service we strive to deliver. If there is ever anything more we can do to support you, please don’t hesitate to reach out.
We look forward to welcoming you back to HC MedSpa soon.
— HC MedSpa Team
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