I had a wonderful facial today which was a birthday treat for members. Kayla's touch was perfect and I felt so relaxed snd rejuvenated afterwards. Then Geet did my eyebrow shape/ eyelash tint. She... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had such a great experience with my laser treatment! The therapist Shania is absolutely wonderful-she really knows what she's doing and explained everything clearly, which made me feel comforta... See more
Company replied
I’ve been coming here for 15 years and in all that time I’ve experienced impeccable service. Parul particularly is my favourite! Absolutely talented at what she does with such a warm and professional... See more
Company replied
Lana is professional, friendly and knowledgeable. The results so far are amazing. Lana cares about her clients and pay attention to details. I highly recommend her to anyone looking for a talented the... See more
Company details
Written by the company
HC MedSpa invites you to experience bespoke aesthetic and beauty treatments in a luxury spa environment. Visit our award-winning clinics today.
Contact info
93-95 The Broadway, NW7 3TG, London, United Kingdom
- 02038690490
- somaya@hcmedspa.com
- hcmedspa.com
4.8
Excellent
168 reviews
Replied to 50% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Chinazom is a fantastic therapist- very…
Chinazom is a fantastic therapist- very professional and thorough. I highly recommend and look forward to many more treatements with her.
August 2, 2024
Unprompted review
Reply from HC MedSpa
Thank you for your kind review. We truly appreciate you taking the time to share your experience with us. Your feedback means a great deal to our entire team and motivates us to continue providing the highest standard of care and service.
At HC MedSpa, our priority is ensuring every client feels comfortable, valued, and confident throughout their journey with us. We are delighted to know that your experience reflected the level of service we strive to deliver. If there is ever anything more we can do to support you, please don’t hesitate to reach out.
We look forward to welcoming you back to HC MedSpa soon.
— HC MedSpa Team
Romano gave me an amazing hydratight…
Romano gave me an amazing hydratight facial. She explained every part of the procedure and made me feel very comfortable and relaxed Her knowledge was very valuable and I would highly recommend her and HC spa
July 31, 2024
Unprompted review
Reply from HC MedSpa
Thank you for your kind review. We truly appreciate you taking the time to share your experience with us. Your feedback means a great deal to our entire team and motivates us to continue providing the highest standard of care and service.
At HC MedSpa, our priority is ensuring every client feels comfortable, valued, and confident throughout their journey with us. We are delighted to know that your experience reflected the level of service we strive to deliver. If there is ever anything more we can do to support you, please don’t hesitate to reach out.
We look forward to welcoming you back to HC MedSpa soon.
— HC MedSpa Team
Reply from HC MedSpa
Thank you for your kind review. We truly appreciate you taking the time to share your experience with us. Your feedback means a great deal to our entire team and motivates us to continue providing the highest standard of care and service.
At HC MedSpa, our priority is ensuring every client feels comfortable, valued, and confident throughout their journey with us. We are delighted to know that your experience reflected the level of service we strive to deliver. If there is ever anything more we can do to support you, please don’t hesitate to reach out.
We look forward to welcoming you back to HC MedSpa soon.
— HC MedSpa Team
100% recommend
Amazing experience, Swetal was very kind and made me feel very comfortable.
July 23, 2024
Unprompted review
Reply from HC MedSpa
Thank you for your kind review. We truly appreciate you taking the time to share your experience with us. Your feedback means a great deal to our entire team and motivates us to continue providing the highest standard of care and service.
At HC MedSpa, our priority is ensuring every client feels comfortable, valued, and confident throughout their journey with us. We are delighted to know that your experience reflected the level of service we strive to deliver. If there is ever anything more we can do to support you, please don’t hesitate to reach out.
We look forward to welcoming you back to HC MedSpa soon.
— HC MedSpa Team
Fantastic service & brilliant management…
I have been a customer at HC MedSpa, Mill Hill, for over 6 years. The service has consistently been fantastic. Melina is an amazing clinician, whose advice I really value & the management under Kim is brilliant- she is incredibly organised and really accommodating. Would 100% recommend this branch.
July 20, 2024
Unprompted review
Reply from HC MedSpa
Thank you for your kind review. We truly appreciate you taking the time to share your experience with us. Your feedback means a great deal to our entire team and motivates us to continue providing the highest standard of care and service.
At HC MedSpa, our priority is ensuring every client feels comfortable, valued, and confident throughout their journey with us. We are delighted to know that your experience reflected the level of service we strive to deliver. If there is ever anything more we can do to support you, please don’t hesitate to reach out.
We look forward to welcoming you back to HC MedSpa soon.
— HC MedSpa Team
Ranju is the best ⭐️
Ranju is the best, always gentle, kind and considerate in her approach, customer definitely comes first as she does exactly what you ask without any fuss. She’s my brows’ best friend!
July 18, 2024
Unprompted review
Reply from HC MedSpa
Thank you for your kind review. We truly appreciate you taking the time to share your experience with us. Your feedback means a great deal to our entire team and motivates us to continue providing the highest standard of care and service.
At HC MedSpa, our priority is ensuring every client feels comfortable, valued, and confident throughout their journey with us. We are delighted to know that your experience reflected the level of service we strive to deliver. If there is ever anything more we can do to support you, please don’t hesitate to reach out.
We look forward to welcoming you back to HC MedSpa soon.
— HC MedSpa Team
Great waxing
I had Maria do my full face waxing and eyebrows threading she was very good . I will definitely come to see her again .
July 17, 2024
Unprompted review
Reply from HC MedSpa
Thank you for your kind review. We truly appreciate you taking the time to share your experience with us. Your feedback means a great deal to our entire team and motivates us to continue providing the highest standard of care and service.
At HC MedSpa, our priority is ensuring every client feels comfortable, valued, and confident throughout their journey with us. We are delighted to know that your experience reflected the level of service we strive to deliver. If there is ever anything more we can do to support you, please don’t hesitate to reach out.
We look forward to welcoming you back to HC MedSpa soon.
— HC MedSpa Team
Terrible treatment I received with…
Terrible treatment I received with laser treatment. I recommended people at the beginning, however as time went on I regretted that. There were multiple changes with staff which is unacceptable especially when lasering private areas which I did not feel comfortable as did other clients. However, due to me paying for 6 session treatments in multiple areas I had no choice. I was then told after 2 years my treatment expires which I was not aware of. Therefore I lost money and treatments. When I spoke to some they said ‘it’s in our terms and conditions and in every email’. I have checked and it does not state this on any of the emails I have received. Also bear in mind I signed the terms and conditions 2 year ago. They need to make sure they are contacting customers when the service will be nearing its end. A member of staff said it was fine to laser my arms which has moles all over when it was not, in turn causing me to go to the doctors. I was unable to swap the area or have a refund when it was their incompetence. My hair is still there hence the service that I received was unacceptable
June 6, 2024
Unprompted review
Reply from HC MedSpa
Thank you for your kind review. We truly appreciate you taking the time to share your experience with us. Your feedback means a great deal to our entire team and motivates us to continue providing the highest standard of care and service.
At HC MedSpa, our priority is ensuring every client feels comfortable, valued, and confident throughout their journey with us. We are delighted to know that your experience reflected the level of service we strive to deliver. If there is ever anything more we can do to support you, please don’t hesitate to reach out.
We look forward to welcoming you back to HC MedSpa soon.
— HC MedSpa Team
Chinazom is great therapist
Chinazom is great therapist. Very professional and has good client rapport.
I would recommend her and the HC clinic in Mill Hill to any one who requires laser and beauty treatments!
July 11, 2024
Unprompted review
Reply from HC MedSpa
Thank you for your kind review. We truly appreciate you taking the time to share your experience with us. Your feedback means a great deal to our entire team and motivates us to continue providing the highest standard of care and service.
At HC MedSpa, our priority is ensuring every client feels comfortable, valued, and confident throughout their journey with us. We are delighted to know that your experience reflected the level of service we strive to deliver. If there is ever anything more we can do to support you, please don’t hesitate to reach out.
We look forward to welcoming you back to HC MedSpa soon.
— HC MedSpa Team
Amazing job and fantastic customer…
Amazing job and fantastic customer service
July 4, 2024
Unprompted review
Reply from HC MedSpa
Thank you for your kind review. We truly appreciate you taking the time to share your experience with us. Your feedback means a great deal to our entire team and motivates us to continue providing the highest standard of care and service.
At HC MedSpa, our priority is ensuring every client feels comfortable, valued, and confident throughout their journey with us. We are delighted to know that your experience reflected the level of service we strive to deliver. If there is ever anything more we can do to support you, please don’t hesitate to reach out.
We look forward to welcoming you back to HC MedSpa soon.
— HC MedSpa Team
Highly recommend Chinazom
I’ve been seeing Chinazom for laser treatment for some skin issues that a dermatologist wasn't able to treat. I’m halfway through my course and am seeing fantastic results, she is super patient and has tested a couple of different approaches to get the best results. Thank you!
June 12, 2024
Unprompted review
Reply from HC MedSpa
Thank you for your kind review. We truly appreciate you taking the time to share your experience with us. Your feedback means a great deal to our entire team and motivates us to continue providing the highest standard of care and service.
At HC MedSpa, our priority is ensuring every client feels comfortable, valued, and confident throughout their journey with us. We are delighted to know that your experience reflected the level of service we strive to deliver. If there is ever anything more we can do to support you, please don’t hesitate to reach out.
We look forward to welcoming you back to HC MedSpa soon.
— HC MedSpa Team
Laser treatment with Chinazom
I’ve been a longstanding customer of HC MedSpa and recently started laser hair removal. Chinazom came highly recommended and she has not disappointed at all. She is truly the best laser therapist I’ve ever had and I have no regrets in choosing and sticking with her. She is incredibly professional, warm and friendly, knowledgeable and trustworthy. She takes such good care and never rushes treatment. I wouldn’t hesitate to recommend her
June 12, 2024
Unprompted review
Reply from HC MedSpa
Thank you for your kind review. We truly appreciate you taking the time to share your experience with us. Your feedback means a great deal to our entire team and motivates us to continue providing the highest standard of care and service.
At HC MedSpa, our priority is ensuring every client feels comfortable, valued, and confident throughout their journey with us. We are delighted to know that your experience reflected the level of service we strive to deliver. If there is ever anything more we can do to support you, please don’t hesitate to reach out.
We look forward to welcoming you back to HC MedSpa soon.
— HC MedSpa Team
Chinazom at Mill Hill Broadway HC is…
Chinazom at Mill Hill Broadway HC is the best of the best. She makes you feel comfortable and is super patient during my laser hair removal sessions. She is so thorough and I’ve noticed amazing results so far. Thank you Chinazom!
June 11, 2024
Unprompted review
Reply from HC MedSpa
Thank you for your kind review. We truly appreciate you taking the time to share your experience with us. Your feedback means a great deal to our entire team and motivates us to continue providing the highest standard of care and service.
At HC MedSpa, our priority is ensuring every client feels comfortable, valued, and confident throughout their journey with us. We are delighted to know that your experience reflected the level of service we strive to deliver. If there is ever anything more we can do to support you, please don’t hesitate to reach out.
We look forward to welcoming you back to HC MedSpa soon.
— HC MedSpa Team
Chinazom!
Chinazom is the best laser therapist ever! She genuinely cares about her clients and always makes sure you are as comfortable as possible. I see the best results after her sessions due to her attentive and thorough work ethic! Thank you Chinazom!
June 5, 2024
Unprompted review
Reply from HC MedSpa
Thank you for your kind review. We truly appreciate you taking the time to share your experience with us. Your feedback means a great deal to our entire team and motivates us to continue providing the highest standard of care and service.
At HC MedSpa, our priority is ensuring every client feels comfortable, valued, and confident throughout their journey with us. We are delighted to know that your experience reflected the level of service we strive to deliver. If there is ever anything more we can do to support you, please don’t hesitate to reach out.
We look forward to welcoming you back to HC MedSpa soon.
— HC MedSpa Team
Not recommended at all don't west your…
Not recommended at all don't west your time n money .
May 6, 2024
Unprompted review
Chinazom's exceptional customer service…
Chinazom's exceptional customer service and meticulous care during laser treatments elevate HC Medspa to a league above its competitors. Her attention to detail and genuine concern for clients' well-being ensure a comfortable and effective treatment experience. Chinazom's professionalism and expertise not only enhance the effectiveness of the treatments but also create a welcoming and supportive atmosphere that sets HC Medspa apart. Her dedication to providing top-notch service makes HC Medspa the preferred choice for those seeking unparalleled care and results in the realm of laser treatments.
May 7, 2024
Unprompted review
Reply from HC MedSpa
Thank you for your kind review. We truly appreciate you taking the time to share your experience with us. Your feedback means a great deal to our entire team and motivates us to continue providing the highest standard of care and service.
At HC MedSpa, our priority is ensuring every client feels comfortable, valued, and confident throughout their journey with us. We are delighted to know that your experience reflected the level of service we strive to deliver. If there is ever anything more we can do to support you, please don’t hesitate to reach out.
We look forward to welcoming you back to HC MedSpa soon.
— HC MedSpa Team
Lovely staff excellent waxing
Lovely staff always giving excellent service and my wax has never been smoother! Would highly recommend
January 20, 2024
Unprompted review
Reply from HC MedSpa
Thank you for your kind review. We truly appreciate you taking the time to share your experience with us. Your feedback means a great deal to our entire team and motivates us to continue providing the highest standard of care and service.
At HC MedSpa, our priority is ensuring every client feels comfortable, valued, and confident throughout their journey with us. We are delighted to know that your experience reflected the level of service we strive to deliver. If there is ever anything more we can do to support you, please don’t hesitate to reach out.
We look forward to welcoming you back to HC MedSpa soon.
— HC MedSpa Team
Disappointed but Romana is brilliant as a beauty therapist
I had two treatments at HC med spa. Morpheus 8 and Accent. I wasn't too impressed with the Morpheus 8 as I have had no visible results with it and tried to contact the Manager on several occasions without any luck. I would however recommend Romana as a therapist, I think her customer service skills and knowledge on treatments was great. Overall, not very happy with the results on Morpheous 8.
February 24, 2024
Unprompted review
Thank you Chinazom
Highly recommend Chinazom as a therapist she is the best! Extremely thorough, patient and kind. I will only be going to her for laser hair removal from now on, she makes the whole experience so comfortable!
February 1, 2024
Unprompted review
Reply from HC MedSpa
Thank you for your review. We'll also share this with Chinazom :)
Really great service
Really great service, lovely manner and efficient!
February 1, 2024
Unprompted review
Reply from HC MedSpa
Thank you for your kind review :)
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