HC MedSpa Reviews 168

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional skills, professionalism, and friendly demeanor, often highlighting specific therapists for their expertise in various treatments like threading, waxing, facials, and laser hair removal. Many people appreciate the personalized attention and how comfortable they are made to feel during their appointments. However, some customers were dissatisfied with the service, reporting issues such as appointments being given away, reluctance from staff regarding basic requests like using the restroom, and feeling rushed. There were also mentions of poor results from treatments and an overall negative experience with reception staff.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, friendliness, and... See more

Service

Reviewers highlight positive aspects of service, with many praising the professionalism and expertise of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a wonderful facial today which was a birthday treat for members. Kayla's touch was perfect and I felt so relaxed snd rejuvenated afterwards. Then Geet did my eyebrow shape/ eyelash tint. She... See more

Company replied

Rated 5 out of 5 stars

I had such a great experience with my laser treatment! The therapist Shania is absolutely wonderful-she really knows what she's doing and explained everything clearly, which made me feel comforta... See more

Company replied

Rated 5 out of 5 stars

I’ve been coming here for 15 years and in all that time I’ve experienced impeccable service. Parul particularly is my favourite! Absolutely talented at what she does with such a warm and professional... See more

Company replied

Rated 5 out of 5 stars

Lana is professional, friendly and knowledgeable. The results so far are amazing. Lana cares about her clients and pay attention to details. I highly recommend her to anyone looking for a talented the... See more


Company details

  1. Beauty Salon
  2. Eyebrow bar
  3. Hair Removal Service
  4. Laser Hair Removal Service
  5. Skin Care Clinic

Written by the company

HC MedSpa invites you to experience bespoke aesthetic and beauty treatments in a luxury spa environment. Visit our award-winning clinics today.


Contact info

4.8

Excellent

TrustScore 5 out of 5

168 reviews

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1-star

Replied to 50% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Great place for treatments. The staff are lovely

I have been getting laser hair removal done regularly at HC Medspa with Karolina. And it's always a wonderful experience. Karolina is lovely, very friendly and patient and pays attention to detail. The staff are always very polite. The clinic is clean and well kept.

November 4, 2023
Unprompted review
Rated 5 out of 5 stars

My experience with Carolina was… impeccable! She is a natural when it comes to people skills. Also very professional. Exceptional work and highly recommend getting a treatment with her. Thank you C!

My experience with Carolina was absolutely amazing. I felt very comfortable due to her confidence in her self (treatment) and just a natural connection. My laser hair removal treatment was effective from just one session. I was terrified to start with but like I said she made it a very relaxing experience and will be back to complete the sessions and do more treatments with her in the future. All the girls in the Mill Hill brunch are just super adorable and professional.

November 1, 2023
Unprompted review
Rated 5 out of 5 stars

I have been going to HC Spa for over 10…

I have been going to HC Spa for over 10 years. I was so upset when Delishia left and but I’m delighted Delishia has returned. She us exceptional, always willing & helpful. I’m
working & often the appointments are last minute, Delishia always does her best to fit me in, but apart from this all her treatments are exceptional! 👏 HC Spa Delishia is a credit to your company!

November 1, 2023
Unprompted review
Rated 5 out of 5 stars

Mellina is amazing! Such an asset!

I just wanted to take a moment to acknowledge Mellina, one of the members of the HC Med Spa team. She's just amazing! She's extremely professional and knowledgeable, whilst also being very calm and efficient. She will always endeavour to help and do what's best for the customer, with a smile on her face and with the utmost kindness and politeness. So lovely to be around and get to know and having been a client for over 5 years with multpile therapists, she's one of the best I've come across. Such a lovley human being! Please please share this with her!

October 7, 2023
Unprompted review
HC MedSpa logo

Reply from HC MedSpa

Thanks for your review! We will for sure share these kind words with her!
We hope to see you soon, HC MedSpa

Rated 5 out of 5 stars

Chinazom was amazing

Chinazom was amazing, she was friendly, fast and really engaging.

Treatment amazing

September 20, 2023
Unprompted review
HC MedSpa logo

Reply from HC MedSpa

Thanks for your review! We hope to see you soon, HC MedSpa

Rated 5 out of 5 stars

Pleasant experience

I have just finished two sets of laser hair and it has been wonderful! It’s not only worked but the experience has been very pleasant. Always accommodating and professional.

September 18, 2023
Unprompted review
HC MedSpa logo

Reply from HC MedSpa

Thanks for your review! We hope to see you soon, HC MedSpa

Rated 5 out of 5 stars

Kayla (Radlett) was fabulous as always

Kayla (Radlett) was fabulous as always. Professional, pleasant and does a great job! Always love coming to see her.

September 16, 2023
Unprompted review
HC MedSpa logo

Reply from HC MedSpa

Thanks for your review! We hope to see you soon, HC MedSpa

Rated 5 out of 5 stars

eyebrow threading

Had my eyebrows threaded for the first time 5 years ago and have never gone back. Love this place

September 7, 2023
Unprompted review
HC MedSpa logo

Reply from HC MedSpa

Thanks for your review! We hope to see you soon, HC MedSpa

Rated 5 out of 5 stars

Great staff

Great staff, really friendly and welcoming. Excellent at their jobs. Got my eyebrows done a few times and have always done an amazing job and are very careful.

August 22, 2023
Unprompted review
HC MedSpa logo

Reply from HC MedSpa

Thanks for your review! We hope to see you soon, HC MedSpa

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