Hcpersonalshopper Reviews 

200
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers had a great experience with this company. Many customers consistently praise the fast delivery and quick response times. People frequently express satisfaction with the products, describing them as stunning, perfect, and true to size. Customer service is often noted for being helpful and keeping customers updated throughout their order. However, some customers noted significant issues with orders, including long delivery delays and items not in stock after payment. A few people reported products not as expected, citing wrong sizes, damaged items, or missing original packaging. Conversely, some felt customer service was unhelpful, rude, and slow to respond, particularly regarding refunds or returns.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with many customers expressing satisfaction with the... See more

Order

People report ambiguous experiences with order, with many customers expressing satisfaction with fast... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the fast delivery times, often... See more

Customer service

Customers had ambiguous experiences with customer service, with some reviewers reporting positive... See more

Response time

Users describe positive interactions with response times, with many customers reporting quick replies to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered my shoes yesterday they arrived today. Quick responses from HC very reliable shoes are exactly how they was described very happy will be using again very soon thankyou

Rated 5 out of 5 stars

Entered a competition with this company and won! They was really good communicating and helping me pick what shoes I wanted, I was awkward and picked a shoe they didn’t have in stock but they was sti... See more

Rated 5 out of 5 stars

Ordered a pair of asics through instagram and they came in a box in perfect condition, delivery was longer than expected but as soon as I messaged about it I got a reply saying when they would arrive... See more


Company details

  1. Clothing Store

Information provided by various external sources

HC Personal Shopper, Footwear, Clothing & Accessories from your favourite luxury shopper. Including Balenciaga, Adidas, Christian Louboutin, Gucci, Louis Vitton and many more. UPS UK Delivery Shipping Only


Contact info

3.9

Great

TrustScore 4 out of 5

200 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.9

All reviews

(200)

45 reviews in the last 12 months

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Rated 5 out of 5 stars

Have used hc about 4 times now very…

Have used hc about 4 times now very reliable service and quick to sort out any problems
Had one pair of trainers became out of stock but sent me replacement pair next day when I chose a alternative
Definitely recommend

September 2, 2022
Unprompted review
Rated 5 out of 5 stars

Lovely fast service as usual

Lovely fast service as usual, would highly recommend👌🏽👌🏽 ordered some shoes and was notified that they wasn't in stock, sent me pictures of similar colours in the Diors and chose another pair and received them the next day, very good personal shopper

September 9, 2022
Unprompted review
Rated 1 out of 5 stars

SHOP ELSEWHERE - AWFUL & RUDE

I ordered a pair of trainers on 4th December. With a delivery time of 3-5 days.
Nearly 2 weeks later I contacted them to ask where my item was. To be told they were damaged and they didn’t send them out. I was annoyed that it took me to contact them to be informed about this delay. I asked for a different colour and they wanted an extra £200-£300. After paying £860. What.a.joke.
I asked for a refund and was ignored for 2 days. Contacted the Instagram page where they were so rude after I explained what happened. They literally replied “email them then”
Awful service and rude.
Atleast I got my £860 back, 5 days before Christmas and not enough time to do Christmas shopping.

December 21, 2021
Rated 5 out of 5 stars

Outstanding

Fantastic service from start to finish and will certainly be buying from them again. Cant speak highly enough of the service received.

July 21, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing service and really quick

Amazing service and really quick. Ordered Saturday, arrived Tuesday. Genuine products and so glad i didnt listen to the few negative reviews. Would 100% recommend and would use again. Sent messages prior and during order and the response was second to none. Do not look passed this personal shopper. Exchange and refund also available

May 21, 2021
Unprompted review
Rated 5 out of 5 stars

Great Service Again!

Have ordered from here 3 or 4 times and every time have had quality service arrived within 2 days can’t recommend enough 👍🏽

April 5, 2021
Unprompted review
Rated 5 out of 5 stars

Lovely people

Lovely people. Really quick delivery. Very informative on size and the shoes they sell. Made the whole process super easy for me! Thanks a lot. Wouldn't and haven't been anywhere else 🌸

March 27, 2021
Unprompted review

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