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Rated 5 out of 5 stars

Ordered £1100.00 of photo gear at approx 1000hrs monday am received this morning tuesday 1030hrs. All well packed and presented. Have read all the reviews mainly exellent. Equipment maybe grey... See more

Rated 5 out of 5 stars

I have done about 10 purchases fromHDEW and have found them totally reliable about dates give or take one day once. The cameras (3) were totally as advertised, Canon Lenses the same The only r... See more

Rated 4 out of 5 stars

Having brought cameras and lens from hdew cameras, I was pleased to find they had another site selling various other stuff. Found the Elinchrom photo lights kit I wanted at the lowest price even afte... See more

Rated 5 out of 5 stars

What a 1st class experience, ordering was simple and after a day received a call as the item ordered was unavailable, no fuss from HDEWExtra, they just upgraded the order to the next spec available a... See more

Company details

  1. Business Services

Information provided by various external sources

HDEWextra is an online retailer with a difference, we pride ourselves on impeccable customer service, we keep everything local with a small team who are able to give a personal service rather than adding you to a queue of enquiries. You are likely to deal with just one dedicated sales person throughout your shopping experience making things simpler and more efficient. We like to build a strong foundation of trust with our customers so that they are more likely to come back to us in the future.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

178 reviews

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Rated 1 out of 5 stars

After weeks of waiting Item didn’t…

After weeks of waiting Item didn’t arrive, seller claimed that courier had damaged it and sent it back ? I had to contact the seller to get this information. I was then told it would take 3 weeks for a replacement. Although I was refunded I’m not impressed at all.

May 26, 2020
Unprompted review
Hdewextra logo

Reply from Hdewextra

Hi Gavin,

I am very sorry for the inconvenience that this caused. Unfortunately during these unprecedented times surrounding Covid-19, we do occasionally have an issue with our supply chain and events like this, unfortunately, do happen.

If there is anything else we can do then please let us know.

Kind Regards,
Henry.

Rated 5 out of 5 stars

Extremely quick delivery!

Extremely quick delivery. I was quoted the end of June and my 2ds came mid May which was amazing! Perfect product and no issues whatsoever! I also ordered a case whuch arrived very quickly as well. Will definitely use Hdewextra again!

May 26, 2020
Unprompted review
Rated 1 out of 5 stars

Still waiting

Still waiting - t5jygb - sorry Henry unable to reply to your message

May 26, 2020
Unprompted review
Hdewextra logo

Reply from Hdewextra

Hi Alison,

Please could you send me your order number so I can look into this for you?

Thanks,
Henry.

Rated 1 out of 5 stars

Scammer beware!

Used OnBuy to purchase something from them. Before I'd ever received the package my status on royal mail changed to delivered. The person running their account pretends to be helpful and they've managed to fool PayPal into thinking the package was delivered with a simple image. You will not get a refund from PayPal buyer protection so don't even take the risk.

May 25, 2020
Unprompted review
Rated 1 out of 5 stars

I got a galaxy note 9 phone

I got a galaxy note 9 phone. second hand ,form hedw. it allowedme to to download my apps and information, on to it , then went in to a loop switching it's self on and of endless

February 14, 2020
Unprompted review
Rated 1 out of 5 stars

Don't trust them

I bought a Macbook from them. Easily my biggest investment that hasn't 4 wheels or a front door. Now it's gone wrong and they don't seem to want to know or help. The reviews suggest otherwise but my experience is don't trust them!

January 1, 2020

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