Healed Reviews 393

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the positive impact of the products on their pets, noting significant improvements in conditions like arthritis and hip dysplasia. Many appreciate the ease of use and maintenance of the products, with the auto-timer feature being a particular convenience. The service is often described as personal and perfect, with many recommending the products for their dogs. However, some customers also noted issues with product quality and sizing. A few reviewers experienced products developing faults or LED lights stopping working after a relatively short period. There were also instances where the sizing charts were confusing, leading to products being too small for their dogs, with some larger breeds finding even the largest sizes inadequate.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. While many reviewers praise the product's... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers praised the products, stating they loved the... See more

Based on these reviews

Rated 5 out of 5 stars

I have been using my light therapy wrap on my 10year old dog who has arthritis in her leg three times a day for the last 2 and a bit weeks. She is on daily painkillers and a monthly injection for her... See more

Rated 5 out of 5 stars

These red light therapy coats have had nothing but a very positive effect on my dog, he has one twenty minute session a day and actually gets excited when he sees me getting it out!! It unfortunately... See more

Rated 5 out of 5 stars

Have been using my healed pets therapy boots for a few years now and they really seem to help my dogs arthritic paws. Sadly my original have suddenly stopped working and as I couldn't find the origin... See more

Rated 5 out of 5 stars

Our dogs love the red light coat and wrap. We certainly see a positive difference with our boy that suffers from elbow dysplasia. If he has a flare up, it really speeds up his recovery rate

Rated 5 out of 5 stars

A very prompt and efficient service. LED jacket is very easy to use and maintain and is making a real difference to my dog. She has physiotherapy for an issue and I am advised that the condition is im... See more

Rated 5 out of 5 stars

It’s a great coat. I brought it in the advice from my dogs physiotherapist after my dog hurt her back. She had regular treatment with it and recovered quickly. I have 4 dogs so the coat gets a lot of... See more

Rated 5 out of 5 stars

It’s a great coat, there was a bit of confusion over the sizes as one chart said to get a small and another page on the site said to get a large. The small was very small (think rabbit sized) but it w... See more

Rated 5 out of 5 stars

Cannot praise this company enough! We ordered the small dog coat and leg strap as our dogs are aging and our oldest tore her cruciate a year ago, they are all sporting dogs and we will do our best to... See more

Rated 5 out of 5 stars

Really pleased we bought this for our dog. She is jack russell sized, bought the small version. She had a broken leg years ago, which was pinned. She's recently been holding her leg up and limping aft... See more

Rated 5 out of 5 stars

Lovely personal service and great quality product, will help my dog enormously

Rated 5 out of 5 stars

Absolutely love the product has really help my 13 year olds torn ligament

Rated 4 out of 5 stars

The coats are great and my dog certainly benefits from it however, the large coat only comes 3/4 of the way down my collies back. This means that to get the coat over his hips and iliopsoas muscles I... See more

Rated 4 out of 5 stars

Bought for my 10 year old cockapoo who has arthritis in her front leg, have only been using for 2weeks but she definitely enjoys having it on and always has a little snooze whilst it’s working.

Rated 4 out of 5 stars

Just ordered a large body coat and leg wraps for my 9yr old GSD who has mild arthritis and hip dysplasia. I’ve seen a mild improvement in a stiff limp he had already. Customer service was fab when I h... See more

Rated 1 out of 5 stars

I bought 2 No. Of the two delivered only one worked, OK, I was refunded, but I bought two for a reason. Unfortunately the dog I bought them for passed away and the one remaining item was stored for a... See more

Company replied

Rated 1 out of 5 stars

Body and leg wrap purchased. First body wrap failed after 6 months and replaced with no problems. The replacement failed after three months and again replaced with no problems. Half the lights stoppe... See more

Rated 3 out of 5 stars

I ordered the m/l one for my dog which was too small and the largest one they had. Bought some straps from Amazon to make do. But if you have anything bigger than a collie I would maybe avoid


Company details

  1. Pet Store
  2. Pet Supply Store

Written by the company

Many of our pets suffer from inflammation causing joint and muscle pain - LED is the solution. This is a revolutionary concept for treating pain and inflammation in animals. The easy to use, portable, LED Wrap offers a non-invasive, drug-free solution for pain relief and tissue repair. It can be easily used at home as a stand-alone therapy, or in conjunction with oral medication, supplements or physiotherapy. Based on the same technology that has brought relief to thousands of human sufferers, the HeaLED Wrap uses clinically proven wavelengths of red and near infra-red light to reduce inflammation and pain, promote tissue repair and increase mobility.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

393 reviews

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Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

The LED coats are fabulous

The LED coats are fabulous, I have both small & large coats.
I purchased the small coat from Crufts 2024 for my Kelpie x WSD who was going to the chiropractor every 2 months due to a sore spot on his spine. After using the coat he improved & we were able to reduce the chiropractor appointments to 6 monthly. I was so pleased I purchased the large coat for my 11 year old Rommie rescue.
My only criticism is the velco fastings. I feel the velco should be longer to accommodate different breeds.

March 12, 2025
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service and products. We ordered the wrap and large coat for our staffy boy who has very advanced arthritis. These products do seem to help and despite having an issue where we had a malfunction with the coat (our puppy chewed it) the customer service team were excellent in arranging a replacement product for us. Can't fault them at all.

March 22, 2025
Unprompted review
Rated 5 out of 5 stars

Helped with recovery

I’ve starting using the wrap on my 4yr old Border Terrier after a shoulder, muscle strain. I use it 3 times a day and it seems to have helped lots with her recovery.
Looked everywhere for something to go along with Laser Therapy and Hydrotherapy - defo helped compliment each other whilst recovering.

March 3, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent product and company.

Excellent company to deal with, very professional and the product is brilliant. I ordered it one day and it was here the next.

I bought the large heated coat for my lurcher who suffers from arthritis and I just lay it across her back end and she doesn’t bother at all, which surprised me as she’s such a scaredy-cat normally. I use it on myself too.

The only thing I would say, is it could do with being slightly longer if you wanted to use it as a coat because it doesn’t reach to her back end and hips where it’s needed. However, saying that as I said before I lay it on top of her and it’s fine.

She did have some form of allergy and my veterinary nurse said it was quite common. She came up in lumps and bumps which fell off! This heated led coat has taken them down nicely and she’s not huge so “spotty”! 🤣🤣🤣

February 18, 2025
Rated 5 out of 5 stars

A little bit of hope

Bought the small jacket for my Jack Russell terrier as she had an accident and now has a spinal injury.

I put the jacket on her 3 times a day morning lunchtime and evening... she seems to enjoy the warmth and I am hope it will do her some good.

February 3, 2025
Rated 5 out of 5 stars

Amazing product

Amazing product - this really does work. Our 14 year old Border Terrier has really benefited from this and it's made a real difference to her walking - she has arthritis and this has made a massive difference. Furthermore, the customer service is exceptional.

February 28, 2025
Unprompted review
Rated 5 out of 5 stars

Prompt turn around of order

Prompt turn around of order. One item (instruction booklet) was missing but again promptly dealt with by customer services and sent next day in the post along with a little gift to say ‘sorry’

January 24, 2025
Rated 5 out of 5 stars

Fantastic bit of kit

I have been using healed wraps for nearly 2 years and what a difference it has made, fantastic product. I use the large wrap on my yorkie she has a bad back knee. I use it twice a day everyday when her knee is not good.

I also use it on my own knee. I smashed my knee and ankle in an accident and I find using the large wrap just layer over my knee and ankle have made a huge difference it eases the pain and gives me moor mobility. The large wrap failed some of the lights would not come on so I contacted healed and got an instant reply and phone call to resolve the issue. First class after service cannot fault them. Worth every penny.

February 3, 2025
Unprompted review
Rated 5 out of 5 stars

I have been using the light therapy…

I have been using the light therapy jacket on my chihuahua for about three weeks now.The small one is quite big but I just lie it on top of him.I always know without looking when it switch's off as he looks up at me as to say Oh I liked that.Its early days yet but he seems to be walking out better on his walks.His back was damaged by an attack by a German Shepherd which nearly killed him.He has physio every two months so it will be interesting to see what the physio lady thinks.

February 1, 2025
Unprompted review
Rated 1 out of 5 stars

Disappointing

II bought the large pad for my GSD , so small it would fit a spaniel at best. Fully charged it for use, it run out after 20 mins. I really hoped this would be a great help, I have not seen any sign of improvement at all. Disappointing to say the least!

January 8, 2025
Healed logo

Reply from Healed

Hi, sorry to hear you have had a problem. If you email hello@healedpets.co.uk we can organise a replacement for you 🐾

Rated 5 out of 5 stars

Healed Pets products leg brace and coat coat…

Highly recommend the Healed Pets products leg brace and coat. Both are brilliant and help my pet enormously. Especially with the skin problems and the leg brace with stiffness. The coat is also good therapy for calming my pet too. Money well spent!

Customer service is outstanding and always happy to help with whatever you contact them about. They answer promptly, very professional, understanding and resolve any queries quickly..Thank you to the team..

Best wishes
Kathy

January 20, 2025
Unprompted review
Rated 5 out of 5 stars

I got this for my dog after he was…

I got this for my dog after he was diagnosed with double elbow dysplasia. I’ll admit I initially thought it was a bit of a gimmick but more fool me! He’s using it twice a day on both elbows and walking without a limp, playing and enjoying his walks again. I just need Healed to make them for humans please

January 8, 2025
Unprompted review
Rated 5 out of 5 stars

Bought a small wrap for my elderly…

Bought a small wrap for my elderly border terrier who has arthritis in front legs. He does have a monthly injection for his arthritis bit due to other health problems we are trying to avoid using more medications if we can. After using the wrap on his worst affected joints 2-3times daily there wad a noticeable improvement after 1 week & he seems happier also. He tolerates the wrap really well. Would love to get one that could work on his hips as well. Great product.

January 18, 2025
Unprompted review

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