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Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, most reviewers were let down by their experience overall. Many customers found the products were not as advertised, describing the oil as watery, soapy, or lemon-scented, and questioning its authenticity as castor oil. Reviewers frequently reported missing items, especially bonus gifts or parts of their ordered kits, and noted that packages often arrived from China, despite claims of local origin. Delivery times were consistently long, often exceeding a month, with many orders arriving late, incomplete, or never reaching the customer. People also experienced significant frustration with customer service, citing unresponsiveness and difficulties in obtaining refunds, especially for promotional purchases. Furthermore, many found the website misleading regarding product details and return policies, with some reporting the site itself was unreliable or non-functional.

What people talk about most

Product

Reviewers highlight significant dissatisfaction with the product, particularly concerning the authenticity... See more

Quality

Customers consistently express disappointment with the quality of products, particularly the oil, which many... See more

Order

Customers consistently express dissatisfaction with their order experiences, citing issues such as delayed or... See more

Delivery service

Consumers find delivery service to be negative, with many reporting significant delays, often taking a month... See more

Website

Reviewers express significant dissatisfaction with the website, citing discrepancies between advertised... See more

Reviews shaping this summary

Rated 1 out of 5 stars

1st order they sent me a cheap wrap & unbranded oil (which was actually castor oil in fairness). I had just ordered a new oil when I seen their advert showing what their wrap should actually look like... See more

Rated 1 out of 5 stars

BUYER BEWARE! This is a scam!!!! Takes over a month to arrive. If it arrives. Mine came completely damaged (bottles broken and oil everywhere and compromised other items inside) and they -the company... See more

Rated 1 out of 5 stars

Another person scammed! Just like the other others mentioned the castor oil is not real, super soapy and smells of fragrance. Who knows what chemicals are in there. I also didn’t receive the four... See more

Rated 1 out of 5 stars

Not Castor Oil! I am an essential oil connoisseur and herbalist and this absolutely is NOT castor oil. It smells like dilimonine or lemon. They are selling this for half the price on Amazon, deleting... See more


Company details


Contact info

1.2

Bad

TrustScore 1 out of 5

84 reviews

5-star
4-star
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1-star

No history of asking for reviews

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1.2

All reviews

(84)

53 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Scam all the way

Scam all the way. This is not castor oil and whatever it is should not be sold. To me this is on the line of poisoning someone. I am so disappointed.

July 7, 2025
Unprompted review
Rated 1 out of 5 stars

This is a scam

This is a scam, placed an order and what arrived was nothing like what was advertised and now do not trust the product! They charge a restocking fee which means it's impossible to return. The website was taken down and I have made several attempts to contact them. DO NOT BUY!!!

July 20, 2025
Unprompted review
Rated 1 out of 5 stars

Soap not castor oil

I finally received product, but is not castor oil. It tastes like soap and suds up like soap. It is liquid not oil.

July 17, 2025
Unprompted review
Rated 1 out of 5 stars

Scamming People

It is disheartening to encounter such deceptive practices in the market. Consumers deserve honesty and transparency in all transactions. The deliberate misrepresentation of products, including packaging, is unethical. Furthermore, the manipulation of reviews to hide negative feedback is unacceptable.

July 11, 2025
Unprompted review
Rated 1 out of 5 stars

FRAUD

Just like everyone else here, I completely agree — this place is a TOTAL SCAM. I placed an order about a week ago and still haven’t received a shipping notification or tracking number. I tried to look them up online and the website no longer exists. I emailed the address listed in my order confirmation and it bounced back as undeliverable. This is 100% a fraudulent operation. I WILL be disputing this charge with my bank. Stay far away from this company. I only wish I had come across these reviews before ordering.

July 5, 2025
Unprompted review
Rated 1 out of 5 stars

Never ever buy this!!!!!

Omg what did I just bought......I always research of what I buy, but somehow my brain trusted this one as I always wanted to try castor oil tummy pack and this one is so well sold.... It clearly comes form China.
Nothing but foam coming from this"castor oil " I use organic virgin pressed oil on daily basis for my lashes and skin over night but this
...this is something special hahahahah I can't belive I fell into this .I threw it out.
Learn from me always research every single damn time because everything these days is just money....

July 10, 2025
Unprompted review
Rated 1 out of 5 stars

It's a scam

It's a scam. No reply for inquiry, and the oil texture is like soap water, where is the oil. And it costs double than other same product.

July 10, 2025
Unprompted review
Rated 1 out of 5 stars

Poor Service and Zero Response

I really should have reviewed this company sooner. I found them on Facebook, but now I can’t even leave a proper review there—convenient, right?
First of all, it took over a month to receive my order. And when it finally arrived, key items that were clearly listed—like the thyroid kit—were missing. I messaged them on Facebook… no response. Emailed them… still nothing. Yet, they’re still actively posting on Facebook as if everything’s fine. How is that even allowed?

July 7, 2025
Unprompted review
Rated 1 out of 5 stars

Same as other views...the 4 free items…

Same as other views...the 4 free items didn't turn up. Also shipped from china and took ages to arrive. The caster oil has a scent and doesn't smell like caster oil.....it's thin and not very oily....I have no idea what it is. I've now ordered caster oil from H&B and will use the wrap with that.

July 9, 2025
Unprompted review
Rated 1 out of 5 stars

Would Give Zero Stars if I Could

Would give ZERO stars if I could! I ordered Healo Castor Oil pack that the website said came with a free 4 pack gift as well. Never received my order. Tried to go online to find a contact phone number or email for customer service and the website like many others have said is GONE! Pretty sure this is a SCAM! I wouldn't even want to use the product or trust it at this point.

July 8, 2025
Unprompted review
Rated 1 out of 5 stars

Similar to others SCAM

Similar to others, ordered caster oil 3 weeks ago, nothing from company. No shipping information. Clicking links on email reveal no website anymore. Complete scam. Disputing with credit card so hopefully they dont get the money.

July 8, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM? WEBSITE SHUT DOWN - DIDN'T GET MY ORDER - NOW NO ONE RESPONDS TO CUSTOMER SERVICE EMAILS

I would give 0 stars if I could. My order had two packages, one of which had 4 bonus items. I even paid for priority shipping insurance and my first package came 2 and half weeks after I made my order. The second package with the 4 bonus items never arrived. I emailed customer support and they said they would check on it. Now their website is completely shut down and of course there is no customer service phone number so... good luck getting a refund when they guarantee 30 day free trial. COMPLETE SCAM! Makes me wonder what's in the castor oil bottles.

July 6, 2025
Unprompted review
Rated 1 out of 5 stars

0 Stars

0 Stars! A Scam! Do not buy! I made a purchase and received nothing after 2 months, poor responses to emails to customer service, and the website just shut down. SKIP!

July 7, 2025
Unprompted review
Rated 1 out of 5 stars

Website has been shut down

Website has been shut down. Obviously some sort of scam. Have asked for a refund but no reply. When my package finally arrived half of it is missing. As for the castor oil…. I dread to think what it actually is as castor oil is not meant to smell like lemons or be fluorescent yellow. DO NOT RISK putting this on your body!!

July 7, 2025
Unprompted review
Rated 1 out of 5 stars

False Advertising

I ordered a low back pad expecting the wrap to be able to secure accross my torso. Received a pad that had only one strap that could be secured around a human torso while the other strap on oposite end wouldn't fit accross an infant's torso. They claimed it had "recently been updated" yet are still advertising on their website an image of two straps with buckles. they recommended i supplement the strap with my own wrap to secure it on. Only good thing about this product is the material it's made out of, and i could get twice the amount of castor oil, same or better quality at a local health store 5 minutes from my house. This company is garbage, has terrible customer service and is a waste of money.

May 25, 2025
Unprompted review
Rated 1 out of 5 stars

No stars preferably

No stars preferably. I ordered a pack from them that was supposed to include 1 compress, 1 bottle of organic castor oil, instructions and a free gift. £29. They sent 2 flimsy and horrible compresses and nothing else. I have repeatedly tried to get a refund, but they are not replying to any of my emails. Total scam.

June 19, 2025
Unprompted review

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