Healthcare Abroad Reviews 

787
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 267 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional support, noting that the staff, coordinators, and drivers are extremely caring, helpful, and professional throughout the entire medical and surgical journey. People also appreciate the smooth organization of appointments, comfortable hotel accommodations, and seamless transportation, which make travelling abroad completely stress-free, comfortable, and reassuring. Some reviewers were not happy with communication gaps, mentioning difficulties in getting timely responses, answers to urgent questions, or proper follow-up support when unexpected complications arose. A few consumers also pointed out occasional shortcomings regarding hospital facilities or language barriers during their recovery period.

What people talk about most

Staff

Reviewers highlight deep satisfaction with the staff, noting that all team members from drivers and... See more

Service

Customers consistently note positive experiences with service, highlighting the incredible efficiency,... See more

Customer service

Consumers find customer service to be overwhelmingly satisfying, frequently highlighting the approachable and... See more

User experience

Users describe positive interactions with user experience, highlighting the smooth, efficient, and... See more

Customer communications

People report positive experiences with customer communications, highlighting that from the initial phone... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The HCA staff were just outstanding. From airport arrival to hospital & hotel stay the lads were just fantastic. Joe, Kevin & James...unreal guys. I know there were others but those 3 men helped... See more

Company replied

Rated 5 out of 5 stars

Healthcare Abroad took on all our practical needs and filled them. When there were extra needs during our treatment they went above and beyond to make sure we weren’t alone dealing with them. The admi... See more

Company replied

Rated 5 out of 5 stars

I stumbled upon Healthcare Abroad when I was googling options for hernia surgery. I had never heard of the company before and I was wary because it seemed to good to be true! I am glad to report that... See more

Company replied

Rated 5 out of 5 stars

From start to finish it has been excellent. The organising from home, the help with credit union loans and from I landed was exceptional. The drivers, John , Frankie and Adam, Amy have all been super... See more

Company replied


Company details

  1. Private Hospital
  2. Cardiologist
  3. Gastrointestinal Surgeon
  4. Health Consultant
  5. Optician
  6. Orthopedic Surgeon

Written by the company

Healthcare Abroad is an Irish-based medical logistics company which matches Irish patients with surgeons and medical consultants in 86 hospitals across the EU. We do not charge patients for our services which include organising travel, transfers, top hotels, consultations and medical procedures when necessary. We work under the HSE's EU Cross Border Directive allowing patients to claim back their medical costs. We do all the paperwork for our patients. As Ireland's largest EU Cross Border Directive provider, we have experienced staff based in Dublin and the rest of Europe. Under the scheme, patients do not need to be on a waiting list. Our helpline is available 7 days a week. Tel. 01 267 8011 We can help provide healthcare solutions in the following catagories: Orthopaedic Surgery, General Surgery, Weight Loss Surgery, Neurosurgery, ENT Surgery

Healthcare Abroad - Looking After You

Written by the company

We are the number one`provider of healthcare under the EU Cross Border Directive
Our commmitment to you is to provide the best possible care in our selection of EU internationally Accredited Hospitals

We guarantee you receive your refund from the HSE

We offer a completely free service to all our patients

We offer a completely free service to all our patients
We will provide you with a 5 star service - with carers, drivers and support staff to advovate for you, whichever hospital or country you get your surgery.

Contact info

4.9

Excellent

TrustScore 5 out of 5

787 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(787)

262 reviews in the last 12 months

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Rated 5 out of 5 stars

Health care abroad were excellent from…

Health care abroad were excellent from the start to the end of my stay from the pick up and drop off to the airport and all the appointment trips to and from the hospital,they are always there to answer any questions or concerns that you may have,the hospital and its staff were excellent,I would recommend health care abroad to anyone that's waiting on surgery.
Thank you everyone..

April 12, 2026
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Reply from Healthcare Abroad

Thank you too, it means the world to us to hear such positive feedback, if you need anything we are here for you!

Rated 5 out of 5 stars

Healthcare Abroad were excellent from…

Healthcare Abroad were excellent from start to finish waiting at the airport to pick us up take us to the hotel accompanying us to consultations making sure there was no language difficulties making sure we had correct medication and medical equipment checking in to see that we were good in the hotel

July 19, 2025
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Reply from Healthcare Abroad

Much appreciated Andrew, we hope your recovery continues and you go from strength to strength!

Rated 5 out of 5 stars

I travelled to Madrid

I travelled to Madrid, Spain for endometriosis surgery, and it was the best decision I have ever made.

At home in Cork, I would have been waiting months — if not years — for treatment. I contacted Healthcare Abroad, and they had given me a surgery date the very next day for the following month. The efficiency alone was incredible.

From the moment I landed, I was completely supported. Our driver, Havier, was one of the loveliest people I’ve ever met. He brought me to and from every single appointment and made what could have been a very stressful time feel calm and manageable.

I was also looked after by Laura, who was nothing but caring, supportive, kind, and warm throughout the entire journey. She made everything run so smoothly and was always there whenever I needed reassurance or had questions.

The day before surgery, I met my surgeon, who was extremely reassuring. He took the time to explain everything and completely put my anxiety at ease. During the procedure, they discovered I had stage 3 endometriosis and removed all of it. I had been suffering every single day for so long, and back home it felt like nothing was being done. Healthcare Abroad truly changed — and I genuinely believe saved — my life. For the first time in years, I feel like I can actually live again.

Yes, travelling to another country for surgery is a scary thought. But you are supported from the second you land to the moment you return home — and even beyond that. They are there for absolutely anything you need. I have never experienced healthcare like this in my life.

It’s not fair that so many women are left to suffer for so long. Healthcare Abroad can help stop that suffering. I could not recommend them enough.

February 22, 2026
Unprompted review
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Reply from Healthcare Abroad

Thank you Ellie, as you say, it can be daunting to travel abroad for surgery, we are happy that you had a positive experience. Now, you can look forward to the next chapters with hope, if you need anything, do not hesitate to get in touch with us. Take care

Rated 4 out of 5 stars

Everything was great the only thing I…

Everything was great the only thing I would like improved on is the food.

April 13, 2026
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Reply from Healthcare Abroad

Thank you Emily, we hope you are recovering well. Ineach of the hospitals there is a section where you can provide feedback on your experience in all aspects, including the food. If you didn't get a chance to fill that in please send us an email to info@healthcareabroad.ie and we will pass on your recommendations to the hospital. Of course, the hospital menu has been specially created to ensure your recovery goes as smoothly as possible, and you are getting the nutrients you need. That being said, we are always looking to help the hospitals improve and your first hand feedback is one of the most important elements of that.

Rated 5 out of 5 stars

I can see again

I had been on a waiting list 10 months for cataract procedure. I had been told I needed to wait up to 18 months more. My wife saw on f/b about HCA. I made enquiries & read various reviews, which convinced me to arrange to have the procedure done via HCA. HCA staff were very professional & courteous. They looked after me all the way, collected me at hotel & left me at the hospital, where I was met with HCA admin staff. They stayed with me all the time, before & after my procedure. The procedure was quick & painless. My vision since is fantastic. HCA admin took care of all the paperwork. I highly recommend HCA.

March 23, 2026
Unprompted review
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Reply from Healthcare Abroad

Thank you Patrick, vision is often something we take for granted, we hope you will get to enjoy the new chapter of your life, and we are happy to have been able to play a small part in your journey. If there is anything you need, you know where we are!

Rated 5 out of 5 stars

Haven my knee replacement gives me back…

Haven my knee replacement gives me back my life ...health care assistant John was absolutely amazing person and makes sure you have everything you need absolute gentle man he was with me all week .the hospital food not great at all..hospital staff were nice I wouldn't say amazing...night staff on my stay to the hospital were quite rude ...so didn't make you feel like ringing the bell..seven different lines has to be put into my arms because they kept falling out because the were not secure properly...and they were saying it was my fault because I was going for a smoke ...the day off the operation i was not out off the bed and it came out four on that day ...Because it wasn't secure enough tubes just left hanging..would be good for them to put more time and probably secure a line properly it caused huge swelling on my hand and painful..im a health care assistant myself 15 years I know enough...and asked would they secure it better..they did...the hotel is absolutely beautiful but with a patient off any age that has surgery and returning to the hotel is not so comfortable..the hotel needs to have ice packs ..plus the hospital found it difficult getting on and it one off must have ...there is not one comfortable chair for a patient sit on ...and thats a must ..definitely Ice packs and chairs...cant check back into hotel till 4pm..after leaving hospital after have serious operation..there should be a courtesy room available for patients ..I left hospital at 11.am and was in horrible pain ..and not a decent to relax on ...the hotel rooms patients are staying in million percent should have a proper chair ..its makes your stay very uncomfortable for healing....I do have pictures off the line the nurses put into my hands and arms....they need a little more training on how to secure it..

April 10, 2026
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Reply from Healthcare Abroad

Thank you Margaret, we have passed on your feedback to the hotel and hospital, wishing you all the best in your recovery!

Rated 2 out of 5 stars

EU cross Border scheme TKR in Spain Vithas Medimar Alicante organised by Healthcare Abroad

I opted for EU cross border scheme via Healthcare Abroad to go to Spain for a Total Knee Replacement.
The entire experience was devastating leaving me with a Disability post op. The Spanish Consultant who operated on me never saw me or made contact after they injured the Tibial Nerve during surgery. Was seen eventually by a different Consultant who has no empathy and never apologised for what occured as a result of surgery.Healthcare Abroad provided no support or follow up . They got paid from HSE so did the Spanish Hospital now they would care less that their negligence has left me with Disability and caused me financially more then what I would have paid for surgery in Ireland. Nearly 10 months post op and I am still suffering with pain, and no sensation in my operated foot. There is no framework or support in situ for patients who underwent surgery who landed up with a complications occured because of the surgeons negligence. Irish consultants are not willing to follow up because the surgery was done in Spain.A surgery which was meant to improve my quality of life only resulted and left me with Disability and poor quality of life .

July 10, 2025
Unprompted review
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Reply from Healthcare Abroad

Thank you for sharing your experience. We are truly sorry to hear about the challenges you’ve faced following your surgery, and we want to clarify some key aspects of how Healthcare Abroad operates.

Healthcare Abroad facilitate access to care for patients under the EU Cross Border Directive, but we are not paid by the HSE. Our role is to assist with logistics, including connecting patients with hospitals and surgeons abroad.

After your initial surgery, we brought you back to Spain for a revision assessment. Following a detailed review of your case, it was determined that nerve damage had occurred; however, the surgeon concluded that further surgery was not the best course of action. It is important to note that a small percentage of people can experience nerve damage for months following surgery, even in otherwise successful cases.

We also want to clarify that under the EU Cross Border Directive, you remain under the umbrella of care of the HSE. This means that once you return home, you are entitled to resume care in Ireland. While we understand it can be frustrating to navigate follow-up care, the HSE are obligated to provide continuity of care for patients when they return to Ireland after treatment under the EU Cross Border Directive.

We understand how difficult this must be for you. If you would like to discuss your case further or need additional support navigating your care, please do not hesitate to contact us directly.

Rated 5 out of 5 stars

This company handled everything and…

This company handled everything and were completely professional. Their staff were available at all times and nothing was too much trouble. If I had to have another procedure I would have no hesitation in going with them again.
In Spain everything was arranged for us and the drivers were always available if we needed anything
Great service

March 9, 2026
Unprompted review
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Reply from Healthcare Abroad

Thank you Denise, wishing you all the best in your recovery!

Rated 5 out of 5 stars

Margaret Longford

This is my third time abroad for different operation's from the first phone call to the airport in Dublin it was all arranged with someone to meet me the airport was a dream to go through to arriving at Spain where I was meet and brought to my hotel and the staff were amazing they go above and beyond to make your stay as stressfree as possible I can't praise them enough

March 8, 2026
Unprompted review
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Reply from Healthcare Abroad

Our pleasure Margaret, we are proud that you have chosen us three times, and it has been great to meet you during your times here! Thank you again for being a part of our journey, just as we hope to be a part of yours!

Rated 5 out of 5 stars

Couldn’t recommend health abroad enough…

Couldn’t recommend health abroad enough, was made feel so safe about decision I made to have surgery.. it was so organised from meeting me at airport , had the friendliest team taking me to every appointment for the 12 days I spent there , getting to meet my surgeon before surgery and many times after was just amazing and the reassurance of aftercare when I return to Ireland .
10/10 for everything and all the staff are just 100% thank you so much

March 11, 2026
Unprompted review
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Reply from Healthcare Abroad

Thank you Joanne, wishing you all the best!

Rated 5 out of 5 stars

Great Care and so Helpful

While waiting for a hernia operation i heard about Healthcare Abroad.

From talking to the staff who were very nice to deal with, to the drivers, hotel and excellent hospital care I would recommend Healthcare Abroad to anyone on a waiting list in Ireland.

March 10, 2026
Unprompted review
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Reply from Healthcare Abroad

We appreciate your kind words, we hope we have been able to help you along your healthcare journey!

Rated 5 out of 5 stars

54yr old (M) Dublin Ireland

54yr old (M) Dublin Ireland.... Currently in Denia 4 weeks post operation, right Knee replacement, Recovery going great at the moment. Healhcare abroad are fabulous, from my 1st contact by phone, very promt and professional from the beginning in Ireland the team in Ireland had my dates organised for me within a couple of weeks, they do it all for you, xray appointments in dublin & Spain, you literally pack a bag, grab a flight, on arrival in spain the team here are excellent they really are, there attention to detail is exceptional, they cannot do enough for you... what an experience im having, Healthcare Abroad thank you for all your help.
Paul

March 29, 2026
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Reply from Healthcare Abroad

Thank you for that Paul, we hope you enjoy your time in Denia and the recovery goes smoothly!

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Not a single complaint. I would highly recommend it to anyone.

March 26, 2026
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Reply from Healthcare Abroad

Thank you Benny, it was a pleasure to meet you!

Rated 5 out of 5 stars

From the moment I made a call

From the moment I made a call, the team completely walked me through the process of getting a new knee for my mother. Once we arrived in València the level of attention my mam got was unreal. Thanks lads, the entire team were amazing

March 27, 2026
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Reply from Healthcare Abroad

And thanks to you Marc, it was great to have you in Valencia, we're with you in the next chapter if you need anything!

Rated 5 out of 5 stars

I found Healthcare Abroad so…

I found Healthcare Abroad so efficiently organised it was incredible. I recently had a full knee replacement in Spain organised by Healthcare Abroad. It was a really good experience because everything was so well organised all i had to do was organise my flights Healthcare Abroad did everything else. Transport to and from the airport in Spain Transport to and from the hospital for appointments and most of all my surgery has been a success and I have to applaud the staff of Healthcare Abroad in Spain they were superb many thanks

February 20, 2026
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Reply from Healthcare Abroad

Thank you John, messages like this mean alot to our team!

Rated 5 out of 5 stars

The staff are amazing both here in…

The staff are amazing both here in Ireland and also in Valencia. Outstanding efficiency
Very kind and compassionate

March 19, 2026
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Reply from Healthcare Abroad

We really appreciate that Fiona, that's what we're here for, if you need anything else don't hesitate to get in touch!

Rated 5 out of 5 stars

My experience was fantastic

My experience was fantastic. Would recommend healthcare abroad to everyone I know?

February 12, 2026
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Reply from Healthcare Abroad

Thank you Liam, word of mouth recommendations are great so we are glad to have been able to help you!

Rated 5 out of 5 stars

Superb service.

Everything was looked after so well. Accommodation, transfers, communication and the procedure itself. Cannot praise Health Care Abroad enough. Superb service.

March 20, 2026
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Reply from Healthcare Abroad

Thank you Ben, wishing you all the best!

Rated 5 out of 5 stars

From the moment I contacted the…

From the moment I contacted the Healthcare abroad team the professional and caring service I received was second to none. Everything was taken care off from the moment we arrived in Valencia to our fabulous hotel and the hospital 10/10. Well done to the hospital staff my surgeon and to my physio Sergio thank you very much. John and Frankie our drivers thank you and to Kelsey,Amy and Kevin a big thanks. Again regards and Thanks Eamon Egan

March 19, 2026
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Reply from Healthcare Abroad

Thank you Eamon, it was a pleasure to meet you!

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