The person I spoke to regarding the program was excellent -- very knowledgeable, easy to contact, and quite patient with all my questions. My program doesn't start until mid-May. It has made it ve... See more
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Review summary
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For me personally the format and the manner the material is presented is very well done. I am not good at all with working on the computer and still haven't tackled the video chat yet. I am doing my... See more
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The course is very heavily geared specifically toward the health (food, diet, etc) coaching, with very little time dedicated to life coaching, which was not made clear during intake questions and answ... See more
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I think the program has great content but the delivery is a bit hard to take notes and determine what will be asked on a test. I wish we had more content to refer back to rather than trying to find i... See more
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Company details
Written by the company
Health Coach Institute is a global leader in human-centered coach education. For over a decade, we’ve empowered more than 42,000 purpose-driven students to build confidence, master real-world coaching skills, and create meaningful careers doing what they love.
Contact info
800 W. Main St. Ste. 1460, 83702, Boise, United States
- (877) 228-0899
- support@healthcoachinstitute.com
- healthcoachinstitute.com
3.9
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Enjoy the structure of the course and…
Enjoy the structure of the course and interaction with participants. Concrete examples are shared. Recorded real-life demos have been helpful.
It would be nice if the course can be more inclusive for participants located outside of the US. All location names mentioned in the course are a city in the US. The timings of coaching hours, live skills lab, etc. seem to only take US-based participants into consideration.
Response to feedback reply: Thank you for making the change. Indeed 8-9pm and 1.30am-2.30am doesn’t fit my schedule. Culturally it doesn’t really fit too well within the European time zone although I am sure there are a few night owls around. It is kind of you to take the feedback into consideration.
May 1, 2025
Reply from Health Coach Institute
Hi Michelle,
Thank you so much for your kind and thoughtful review! We are excited to hear that you've enjoyed the course structure and meeting with other students.
Although we try to ensure the workshop timings align with a wide variety of schedules, we understand that it did not fit yours. We will take this feedback into account for future improvements.
Thank you again!
Reply from Health Coach Institute
Hi Tina! Thank you so much for sharing your experience. We're happy our Support Team was able to assist you!
The Pathway curriculum was rigorous and…
The Pathway curriculum was rigorous and prepared future coaches for the real world of wellness coaching. The instructors (Stacy and Tracy) are super helpful, and the Pathway instructors are very competent and capable of preparing graduates to operationalize client-centered care with clients. I highly recommend both the HCI and Pathway training programs.
April 11, 2025
Unprompted review
Reply from Health Coach Institute
Thank you so much for your kind words, Charles! We're thrilled to hear you enjoyed the Pathway and BHLC programs, and especially that the instructors and faculty made such a strong impression. Your feedback means a lot to us—thank you for taking the time to share!
My journey, My pace
What made my experience great was how the coaches and mentors made themselves readily available to me via phone call, text, Facebook, Zoom, etc. This allowed me to trust that throughout my journey, I would not have to worry about going on with any doubt unresolved, questions unanswered, or concerns not considered. From day one, Stacey and Carey assured me that this was my journey at my pace in my time. I would definitely recommend this program to any and everyone interested.
February 1, 2025
Reply from Health Coach Institute
We are so happy that you received the support you needed, Nicole! We appreciate your kind words and are delighted that you would recommend the program. Keep up the great work!
Unethical and unprofessional
Really terrible experience with this company. Does not care about customers and unethical business practices. Fake and overpriced. Save your money.
October 5, 2024
Unprompted review
Reply from Health Coach Institute
Hi Brad,
We have responded to your previous Trustpilot and BBB reviews. Please know that we care highly for our students, which is why we have to be fair to all of them with policies and could not grant the exception you were asking for.
Students have 30 days from their class start date to try out the Become a Health and Life Coach program and make sure it is a good fit for them. After that, they have agreed via the terms and conditions to make the remaining payments for their tuition.
Our Student Financial Services team did try to assist you with payment arrangement options. If you would like to pursue this, feel free to reach out to them at tuition@healthcoachinstitute.com.
I was really eager to enroll
I was really eager to enroll, but the enrollment representative was extremely pushy. For example, after I told her I would reach out if I decided to enroll, she called me back the very next day, which felt strange. A few days later, she called again—this time after 7 PM—still pushing for enrollment.
Despite repeatedly stating, "I will contact you if I choose to enroll," I continued receiving multiple follow-ups. This morning, I even got a text about enrolling. At this point, I’m not sure if the issue lies with the representative or the company, but it’s frustrating and off-putting.
Honestly, I feel borderline harassed. I finally sent a clear message this morning stating, "I decided to wait," yet the contact persists. Please, for the love of all things, stop reaching out! I ultimately chose not to enroll because I felt pressured, and that is never a good reason to make such a decision. I ended up blocking their number ;(
So yes, this review is 100% based on my personal experience with their overly aggressive agent.
March 18, 2025
Unprompted review
Reply from Health Coach Institute
Thank you for sharing this feedback, and I’m truly sorry that you had such an unpleasant experience with our enrollment process.
We understand how multiple follow-ups after you've expressed your preference can feel frustrating, and I want to assure you that this is not the kind of experience we aim to provide. We take your concerns seriously, and your feedback will be shared with the team to ensure we improve how we communicate with potential students, making sure it's respectful, clear, and aligned with your preferences.
We’re committed to offering the support and resources you need, without feeling pressured, and we truly appreciate your openness in sharing your experience.
If you ever reconsider or have any further questions in the future, please don’t hesitate to reach out. We would love to support you in a way that feels right for you.
Thank you again for your feedback, and I apologize for the negative experience you had. We’ll work hard to ensure this doesn’t happen again.
The system barely works when finishing…
The system barely works when finishing lessons and still haven’t got a paying client yet.
February 1, 2025
Reply from Health Coach Institute
Hi Shenice,
Thank you for sharing your feedback! We're sorry to hear about the technical issues you've been experiencing. The progress on your account has now been fixed. If you run into any further problems, be sure to reach out to our Support Team at: support@healthcoachinstitute.com.
BHLC now offers a Paying Client Guarantee! If you have not gotten a paying client yet, please be sure to check out the Paying Client course. You should have received notice of this via email.
Thank you again for taking the time to share your experience. If you need anything else, please know our teams are standing by to assist you!
I really enjoyed taking this course…
I really enjoyed taking this course with the Health Coach Institute. I liked how everything was broken down and there were worksheets for each lesson. The modules are easy to absorb because they aren't too long. The only thing I wish they offered more of is the skills labs. It would be nice to have those offered every week.
February 1, 2025
Reply from Health Coach Institute
Thank you for your kind words and for sharing your experience with HCI! Your feedback regarding additional skills labs is very helpful and we will definitely take that into consideration for future offerings!
Poor support!
The support is not there. I work full time and I asked when I signed up for this course about support and they assured me there would be. I feel like I was misled. My times did not match, usually, with your class offerings. There is not human support which is terrible.
February 1, 2025
Reply from Health Coach Institute
We're so sorry to hear that you haven't felt supported in your course, Theresa. Please know we are here for you and take your feedback seriously.
We aim to offer a variety of time choices for live events, but I understand that these times have not fit into your schedule.
If you have any questions about your course, navigating the Learning Hub, or simply need encouragement, please don't hesitate to reach out to our Support Team at: support@healthcoachinstitute.com.
We'd also highly recommend utilizing your class Facebook group for continued support and connection with your peers and program mentors.
Thank you for taking the time to share your experience, and we hope we hear from you soon!
Habit Change Coaching will change your life!
I loved the structure of the program, predictable and sustainable. I loved the energy in each of the session- Stacey and Carrie are amazing teachers and mentors. The most valuable part of the program was the approach on root cause habit change and identity- so powerful and something unique!!
February 1, 2025
Reply from Health Coach Institute
Thank you, Kristen! We're so glad that you're enjoying the course and that the techniques are resonating with you!
I highly recommend this program
I highly recommend this program! I have found the online courses easy to navigate and the content being beyond what I expected! Everything is laid out for you, you do not have to reinvent the wheel, just follow the outlined content!
Very pleased and happy with my choice!
February 16, 2025
Reply from Health Coach Institute
This is an amazing review, Patricia! We are very happy you chose HCI as well. Thank you for sharing your experience with others!
Swift response and feedback
January 15, 2025
Reply from Health Coach Institute
We're so glad to hear you've received the quick responses that you deserve, Goretti! If you need anything else, our Support Team is always happy to assist you!
HCI is an amazing program
HCI is an amazing program, that teaches the students an amazing course to help us on the road to success. I am so grateful for this course, for it has given me the confidence that I can and will succeed if I follow the instructions HCI provides. Great Investment I've made so far
February 4, 2025
Reply from Health Coach Institute
You will succeed! We appreciate your lovely review and are so glad you've gotten the confidence to move forward as a coach. We are excited to see all that you accomplish, Cathy!
The overall program is amazing and it…
The overall program is amazing and it allows for personal growth within the field. I appreciate the encouragement throughout the videos and emails.
January 4, 2025
Reply from Health Coach Institute
We appreciate your kind words and are thrilled to hear that you've found the program to be beneficial for your personal growth. It's wonderful to know that you have felt encouraged throughout the process!
Great Course
The information is well put together and there is always someone to answer questions and provide help.
September 30, 2024
Reply from Health Coach Institute
We want you to always feel supported, and are glad you've had such a positive experience. Thank you, Josie!
Excellent program
Excellent program! Lots of content and it’s very well laid out in proportions that are easy to manage .
January 2, 2025
Reply from Health Coach Institute
We appreciate your kind words and are thrilled to hear you find the program's content valuable and well-organized! Thank you for choosing HCI!
The Health Coach Institute turned my fear into confidence
The Health Coach Institute is amazing! It has given me the confidence I needed to overcome my fears and make dream of becoming a full time coach a reality!
December 27, 2024
Reply from Health Coach Institute
That's huge, Erin! We are so proud of you for taking the leap of faith into your dreams. We know you will change lives!
Stacey and Carey are amazing teachers!
Stacey and Carey are amazing teachers!! I get so much from this course!
January 4, 2025
Reply from Health Coach Institute
We're so glad to hear you're enjoying the course and teaching style! Keep up the great work, Renee!
Very comprehensive program
Very comprehensive program.
Would like to see more emphasis on life and leadership skills planned out in a similar way. I know these topics intertwine and the framework can be used in other areas but the focus on health and weight overrides everything else. Overall fantastic program, with great coaches. I an having a wonderful experience.
January 18, 2025
Reply from Health Coach Institute
This is really helpful feedback, Simone. Thank you for sharing! We understand your desire for more emphasis on life and leadership skills. We're always looking for ways to improve and will definitely consider your suggestions for the future. Thanks again!
Great HCI Experience
The openness and ease with which this programme is set up has added a huge value to becoming a Life Coach. The honesty and contact with the Mentors is really great! All my questions have been answered to my satisfaction.
December 18, 2024
Reply from Health Coach Institute
We love that you've been able to connect with your Program Mentors and receive the support you need! Thank you for taking the time to share your feedback!
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