Healthier Weight Reviews 

1,247
TrustScore 4 out of 5

4.2

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Rated 1 out of 5 stars

Absolutely terrible. No support. Left in limbo have been told contradicting things. You are left in limbo especially if you had any procedures before the old HW went into liquidation. VERY EAGER TO... See more

Company replied

Rated 5 out of 5 stars

Healthier Weight made my experience stress free , I had revision bariatric surgery. From the 1st contact to present. I can contact them any time for any question and theg always return my call with a... See more

Company replied

Rated 5 out of 5 stars

From start to finish the service has been exceptional. Professor Singhal is class leading and the backroom staff/nurse are excellent. My treatment was carried out at the excellent Fitzrovia hospit... See more

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Rated 5 out of 5 stars

After being denied by a different company due to health reasons, Healthier weight were amazing they put me at ease throughout the process. Mr singhal was amazing and put me at so much ease and made me... See more

Company replied

Company details

  1. Weight Loss Service
  2. Fitness and Nutrition Service

Information provided by various external sources

Healthier Weight is exclusively devoted to the management of overweight and obese patients. No other healthcare organisation in Europe provides such a comprehensive range of obesity surgery and weight loss programmes.


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

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4.2

All reviews

(1,247)

10 reviews in the last 12 months

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Rated 5 out of 5 stars

3 month follow-up call...

3 month follow-up call...full of support, praise, encouragement, answers and helpful suggestions. Feeling very much supported!

April 24, 2024
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Reply from Healthier Weight

Hi Gillian,

Thank you for your review – we have passed your feedback to the relevant team member.

Warmest Regards,

HW

Rated 5 out of 5 stars

Excellent service

Amazing team of staff so very helpful supportive and positive. Admin team are good.
Sally the nurse at the Birmingham clinic is fantastic she is so positive and always supportive I always feel so positive when. I have been to see her

April 23, 2024
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Reply from Healthier Weight

Thank you for your review Amanda, we are happy that you felt supported and that your experience with us has been positive.

We will pass your feedback onto Sally and the rest of the team.

Warmest Regards,

HW

Rated 5 out of 5 stars

Outstanding

Healthier Weight have been a Huge support from the moment I contacted them pre surgery and for the next 2 years. Any questions or concerns I have had have been answered straight away and are always at the end of the phone if needed. I highly recommend them and thank them all so much for helping me on my journey

February 27, 2024
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Reply from Healthier Weight

Thank you for your kind words, we are delighted that you have felt supported throughout your journey and that we have been able to answer all of your questions/concerns in a timely manner.

Warmest Regards,

HW

Rated 5 out of 5 stars

Without a doubt one of the best…

Without a doubt one of the best decisions of my life and if I knew this company were this good and eliminated the worry I would have don’t this 5 years earlier. Also the aftercare is exceptional and consistent. Very happy with healthier weight. 👍👍👍

April 20, 2024
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Reply from Healthier Weight

Thank you for your review Matthew, we are so pleased to read this and look forward to continuing our support throughout your journey.

We a delighted to have you as a patient!

Warmest Regards,

HW

Rated 5 out of 5 stars

I’m now 4 stone down 6 months post op

I’m now 4 stone down 6 months post op. My painful plantar fasciitis is gone and I am healthier and happier than I have been for years. I feel like the support from the nurses post op has been great and the actual hospital experience was also excellent

October 19, 2023
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Reply from Healthier Weight

Thank you for your review Andrea, it is so lovely to hear about the positive changes that have come from having your procedure. We look forward to following your journey and supporting you throughout.

Warmest Regards,

HW

Rated 5 out of 5 stars

Heather M went above and beyond for me

Heather M went above and beyond for me, organising everything with customer services that far exceeded my expectations and chasing up to clarify I had everything I needed pre op. If the hospital care is at the same service level as provided by Heather M, I know I have no concerns and I will be in the hands of an excellent team. I couldn’t be more grateful.

April 18, 2024
Unprompted review
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Reply from Healthier Weight

Hi there, thank you for your review. We are happy to hear that you have felt supported, particularly by Heather. We have passed on your kind feedback.

We look forward to following your journey!

Warmest Regards,

HW

Rated 5 out of 5 stars

The best hospital

The best hospital - knowledgeable staff, friendly, helpful, nothing is too much trouble. Made a stressful time so much better. Highly recommend

April 15, 2024
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Reply from Healthier Weight

Thank you for review Jo, that is so lovely to read. Thank you for recommending us!

Warmest Regards,

HW

Rated 5 out of 5 stars

Great experience from start

Great experience from start. Lovely consultant did my operation, explained everything before. Great service whilst I was in hospital, just a day case. Great aftercare, even after the 2 years. Everyone is always so friendly and kind. Would definitely recommend

April 10, 2024
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Reply from Healthier Weight

Thank you for your review Jayne, it is wonderful to hear about your experience. All of our teams are dedicated to providing our patients with great service!

As a patient for life, we look forward to staying in touch with you if you ever need any guidance!

Warmest Regards,

HW

Rated 5 out of 5 stars

Healthier Weight - helping me get my life back

I’ve been considering WLS for around 10 years and my research kept bringing me back to Healthier Weight. I joined some Facebook groups to seek real people’s recommendations which helped make my mind up. I had a call with a member of the team (enquiry form filled out at 6.30 am and a call by 9.20am) and booked a video consult with my surgeon. This call was thorough and I felt I could ask questions. Mr Jambulingam explained the pros and cons of each procedure and answered all my questions and booked a provisional date. A few days later spoke to the team and booked my date for 3 weeks later. The whole HW team are incredible and so lovely to talk to. The dietician was very informative as were the nurses calls. The pre op was simple and straightforward as well. On op day the whole team at Bushey Spire were attentive and I felt so comfortable from the moment I met the anaesthetist and Mr Jambulingam, to walking down to the theatre. The aftercare was second to none. Even when I needed extra meds during the night! Recovery has been straightforward and the follow up calls with the nursing team reassured me I was doing everything right. 5 weeks out I’m so glad I chose Healthier Weight and I would recommend them to everyone. I wish I could personally thank the whole team!

February 27, 2024
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Reply from Healthier Weight

Hi Lucy,

Thank your for taking the time to write this heartfelt review. We are so pleased to hear about your experience with us - it is important to us that our service is efficient, thorough and informative. Out Aftercare team look forward to supporting you for many years to come.

We will make sure to pass along your positive feedback to the hospital as well.

Thank you for recommending us - we are excited to have you as a patient and look forward to following your journey!

Warmest Regards,

HW

Rated 5 out of 5 stars

Gallbladder removal

I had my gallbladder removed recently. I was amazed by how quick the process was. Everyone I spoke to was incredibly helpful and attentive.

February 16, 2024
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Reply from Healthier Weight

Thank you for your review Tamsin, we are so glad to hear this.

Warmest Regards,

HW

Rated 1 out of 5 stars

Gastric band

I had my procedure due to a friend who had a positive outcome. But I don't think I am. I am two years post and healthier weight didn't really offer much support in the two years. Now I'm two years out and problems have occurred I doubt they will support. They are quick in taking money

March 21, 2024
Unprompted review
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Reply from Healthier Weight

Hello,

Thank you for your review.

In February 2023 you raised concerns regarding the problems you are experiencing – a nurse call was arranged and you received medical advice on that same day, as well as follow-up support from our nurses two and four days after. We contacted you twice after February with regards to arranging an adjustment and to follow up after the adjustment.

Gastric band patients who are within aftercare receive scheduled 4-week follow-up calls after every adjustment. The number of adjustments required is different for each patient, and thus, the scheduled nurse calls may be more or less frequent. Irrespective of this, patients are always encouraged to contact us whenever they need support, as our Patient Support Team and nurses are always happy to provide support. This applies to all patients, whether they are within or outside of aftercare.

Following your review, our Patient Support Team and nurses have tried to contact you on four occasions, though we have only managed to speak with you once. Please do get in touch as we are keen on helping you with your current problems.

Please remember that we have an open-door policy and are always happy to provide support and guidance.

Warmest Regards,

HW

Rated 2 out of 5 stars

Hi the operation was very good but I…

Hi the operation was very good but I feel the after care is needing a lot of attention.
I missed a call for my 3 check up. I phoned and couldn’t get an answer. No one contacted me again and still have had no contact from anyone
I also was home for 2 weeks when I got your pack with my medical card and paper work and saying what I should be eating and not and when I could start working which I feel is to late. I think that should be with me the next couple of days or when I left the hospital

February 16, 2024
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Reply from Healthier Weight

Hi Amanda,

Thank you for your review - we are happy to hear that your procedure went well.

Whenever you miss a nurse call, please contact our Patient Support Team, who will be more than happy to re-arrange the call. This is the easiest and quickest way for us to ensure appropriate assistance for our patients. If you give us a call, and it goes unanswered, please remember to leave a voicemail so that we can return your call swiftly.

With regards to post-operative guidance, all patients are sent dietary guidance prior to surgery to ensure they feel prepared.

Warmest Regards,

HW

Rated 5 out of 5 stars

Gallbladder removal

I had my gallbladder removed with healthier weight it was so easy and pain free, staff were excellent and recovery was very quick, Burcot Hall hospital was so nice and comfortable and the staff really made my stay as good as possible
Thank you

February 16, 2024
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Reply from Healthier Weight

Thank you for your reply Julie, we are pleased to hear about your seamless experience with us. Thank you for choosing Healthier Weight!

Warmest Regards,

HW

Rated 4 out of 5 stars

Very efficient and did as was promised

Very efficient and did as was promised.
Only downsides, because I was dealing with your company and Spire Hospital I was asked the same questions time and again. Also, as you offer the fixed price surgery for gallbladder removal it is a little disconcerting to have constant references to weight loss surgery in the company name and more particularly in the documentation (eg terms and conditions).
I now look forward to receiving my post operative appointment with the surgeon.l

February 10, 2024
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Reply from Healthier Weight

Thank you for your review Margaret, we are pleased to hear that your procedure went well.

We do acknowledge that the pre-operative stage can feel overwhelming, due to the medical checks in place and amount of information given to patients during this time. It is, however, an important process which ensures patient care and safety.

With this being said, we are always looking for ways to improve and streamline our ways of communication and we
appreciate your feedback!

Warmest Regards,

HW

Rated 4 out of 5 stars

Very good experience so far

Very good experience so far. The only improvement I can ask for is that follow up telephone check ins are booked in advance with agreed time and date, as being a working woman I have missed a number of them as I have been working and wasn't expecting the call.

March 10, 2024
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Reply from Healthier Weight

Thank you for your review Lara - we are pleased to hear that your experience has been good so far.

We are always happy to re-arrange, and where possible, pre-arrange calls to best accommodate the schedules of our patients. Please do request this and our Patient Support Team will be happy to assist accordingly.

Warmest Regards,

HW

Rated 5 out of 5 stars

Absolutely fantastic so many years post…

Absolutely fantastic so many years post op in fact 8 years and these guys are still 100% behind and supporting me, Sally who supports me with my band adjustments over the years and now the lovely George the nutritionist who have been supporting since November and has helped me understand about what food choices to make and how it all works, everything we think we know but maybe just need it put in a different way George has been absolutely fantastic and I am going to miss him🥰

March 8, 2024
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Reply from Healthier Weight

Thank you for this wonderful review Gianna, we are truly appreciative. We are proud to have you as a patient and will always be here to support you whenever you need us.

Your kind words have been passed on to Sally and George!

Warmest Regards,

HW

Rated 3 out of 5 stars

The experience unfortunately didn't…

The experience unfortunately didn't meet expectations

February 3, 2024
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Reply from Healthier Weight

Thank you for your review Sian. We are very sorry to read this and would like to discuss your experience in further detail, as patient care is absolutely pivotal to us.

Please reach out to us so we can look into this matter for you, and turn your experience into a positive one.

Warmest Regards,

HW

Rated 5 out of 5 stars

A great all round service

Always available to discuss any worries, and always really helpful.
Just a great all round service.

February 29, 2024
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Reply from Healthier Weight

Thank you for your review Shannon - this is exactly our aim. We are so pleased to hear you are happy with our support.

Warmest Regards,

HW

Rated 5 out of 5 stars

I had my gallbladder removed

I had my gallbladder removed.
The admin staff were prompt and helpful with all queries and arrangements. Surgeon Professor Singhal and anaesthetist Mr Bankernally were both so informative and instilled trust. Theatre staff were reassuring as I was very nervous. The hospital (Burcott Hall) was clean and staff were professional.

February 1, 2024
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Reply from Healthier Weight

Thank you for your review Julie - we are so happy to hear that your procedure went well and that you are satisfied with your experience, and the groups of staff involved.

Thank you for choosing Healthier Weight!

Warmest Regards,

HW

Rated 5 out of 5 stars

Great team of people have help change…

Great team of people have help change my life for good, from the bottom of my heart thank you do much

January 30, 2024
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Reply from Healthier Weight

Thank you for your review Nigel, we are so proud to be a part of this positive life-change. We look forward to following your journey!

Warmest Regards,

HW

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