HealthLabs.com Reviews 

4,372
•
TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

DO NOT USE I have a high profile client who needed lab work done. we booked and they did not show and he was fasting all day for it. then we called customer service and rebooked for the next day and... See more

Rated 5 out of 5 stars

What a fast and easy process! Needed a test for one of our children for school (state vaccination compliance). After the results were ready we spoke to one of their "Patient Services Representatives... See more

Rated 5 out of 5 stars

This a wonderful and much needed service. I'm amazed at how many tests are available through this service without a doctor's prescription. Having these tests available is empowering. Order, scheduling... See more

Rated 5 out of 5 stars

It was very affordable and easy to get an appointment at the many labs they utilize. Got my lab results the following day. This should be utilized by people who don’t have insurance or don’t want to w... See more

Company details

  1. Blood Testing Service

Information provided by various external sources

HealthLabs.com offers an expansive collection of lab test categories and test types at discounted rates. Simply order your blood or urine tests online, visit a local lab near you to give your blood work or urine sample for testing, and receive your results quickly and confidentially in your HealthLabs.com account within 1-3 days.


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3.5

Average

TrustScore 3.5 out of 5

4K reviews

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3.5

All reviews

(4,372)

19 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good value, efficient. Will use again.

The online portal to order tests was efficient and easy. 3 days later results not received, and website says "test not available" but they mean the test results are not yet posted. Confusing, but I called and got results over the phone on a Saturday.

March 23, 2024
Unprompted review
Rated 1 out of 5 stars

I am from the NW

I am from the NW, I scheduled a few tests for my father which required fasting so needed to be early in the day. What I thought would be a simple process turned out to be a nightmare, none of the nearby labs had an availability till a week or 2 weeks out, when I tried changing to in home collection their system was broken 2 days straight, I lost complete trust when I asked for a refund and they asked for a 20% cancelation fee which was preposterous. I will certainly not be using Health Labs again

March 20, 2024
Unprompted review
Rated 5 out of 5 stars

I absolutely love this service

I absolutely love this service. It was simple, easy and very quick.
It gave me peace of mind in seeing if there’s anything that I need to be concerned about in my health… I went in for bloodwork on Monday and by Wednesday I have my complete full work up

March 20, 2024
Unprompted review
Rated 5 out of 5 stars

The Labcorp team on 25 Chapel St

The Labcorp team on 25 Chapel St, Brooklyn, NY went above and beyond. Highly professional and caring. Anette was exemplary and showed clients these were in great hands. Promote.

March 15, 2024
Unprompted review
Rated 5 out of 5 stars

The process was super easy

The process was super easy. Made the order online, stopped by one of their labs (no appt needed), was there for 15 minutes, and got my result the next day. Highly recommended if you are looking to get tested on your own without a doctor or insurance.

March 12, 2024
Unprompted review
Rated 1 out of 5 stars

My husband has stage IV lung cancer and…

My husband has stage IV lung cancer and we are seeking treatment to help to save his life. In order to get treatment, we needed a test done. We ordered the test online and went to a local testing center. We paid in full and he provided the blood that was required for the test. We were told that his results would be in his portal in 1-3 days. We had hoped they would be ready in 1 day, as time is of the essence for him. We had also read that this test takes approximately 2 minutes for results, so we were very hopeful that he would have results quickly. We had read on their website that their tests are done promptly and that we would have the results within 3 days. So, it is in writing and we were told this verbally.
It has no been 6 days and still no results. We have called and talked to many different people, all of which have given us different information. We were promised that they would be ready by today. They weren’t available by 4 PM EST, so we called again. We were then told that they would be in his portal no later than 7 PM Central Time. So, we waited and they were not there at 8 PM EST. So, we called and were told to wait another hour. We did that, and still nothing. We called again and were told that they would be there by midnight. I asked how we could trust them at this point and what so we do if they are not there by midnight. They then said if that happens, they will send a follow up. This follow up takes another 24 hours…it’s a notification to their support team to follow up as it’s past the time frame.
It’s beyond disheartening to have to beg and wait for days longer than we were promised. We paid on time, we provided the blood, and now they have all of the control and zero compassion for our desperate situation. It feels very illegal to present terms to a customer, take their money and blood and then change the terms and not fulfill their promise and to not provide any services. We have spent a lot of time trying to get these results. /‘d we’re desperate for help at this point.
I would advise anyone and everyone to avoid this company at all costs. I would hate for anyone to have to be lied to, led on and left feeling helpless.
I truly hope my review helps anyone that is trying to decide if this is a trustworthy business. Please take my word that it is NOT.

March 11, 2024
Unprompted review

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