Health Partners (Australia) Reviews 

205
TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

Have been in Health Insurance for 40+ year's & changed funds last year to HP & I am classed as a new starter in their system even though they confirm I am not & have no waiting periods. But told unfor... See more

Rated 1 out of 5 stars

Toxic organisation resulting in rogue elements within the staffing ranks. Really feel for the respectful and delightful staff numbers who get caught up in this ‘not for profit’ theatre. Extensive amou... See more

Rated 1 out of 5 stars

Avoid this company. First kept confusing us with another client and refused to pay for eye surgery. Then because of this confusion, we almost had our surgery cancelled. Then we had our doctor abuse us... See more

Company replied

Rated 3 out of 5 stars

Long time member. Satisfied with existing services. Would appreciate benefits to be paid on extra claims as we have top cover with Gold Extras, but even treatments which will save the fund in the long... See more

Company replied

Company details

  1. Health Insurance Agency

Written by the company

We’re on our member’s side and have been looking after SA’s health for over 85 years. As a not-for-profit health fund, we’re passionate about our mission to improve the health and wellbeing of our members and our community. We’re for better value and Canstar agrees - we’ve been awarded Australia’s Most Satisfied Customers by Canstar, 6 years running. Find out more at healthpartners.com.au


Contact info

1.7

Bad

TrustScore 1.5 out of 5

205 reviews

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No recent history of asking for reviews

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1.7

All reviews

(205)

4 reviews in the last 12 months

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Rated 5 out of 5 stars

30 years of being with Health Partners…

30 years of being with Health Partners has proved time after time that I made the right, long lasting, choice all those years ago

August 14, 2018
Unprompted review
Health Partners (Australia) logo

Reply from Health Partners (Australia)

Wow – thanks for being such a loyal member.

Here's to another 30 year partnership!

Cheers,
Angela

Rated 3 out of 5 stars

questioning the value

Very disappointed to be recommended a level of extras cover and not be able to claim on it despite being extremely clear about what I needed. Lousy.

Also, my name is not Angela.

June 8, 2018
Unprompted review
Rated 3 out of 5 stars

My concern is the waiting periods

My concern is the waiting periods, very strick with it. an offer for no waiting for having a baby , just for new clients, what happen with old ones???

June 4, 2018
Unprompted review
Health Partners (Australia) logo

Reply from Health Partners (Australia)

Hi Maria,

Thanks for taking the time to share your feedback.

Sorry for the confusion, please note for pregnancy and birth related services we have a 12 month waiting period for new and existing members.

If you'd like to chat futher give us a call on 1300 113 113.

Many thanks, Angela

Rated 2 out of 5 stars

Seriously reviewing my cover

I'm seriously looking into potentially changing health insurance providers. I'm incredibly disappointed at some aspects of my silver hospital/extras cover! I cannot believe that massage is not included in Silver extras cover and I'm severely let down that I receive such little rebate on my physio run pilates. Furthermore, it's rubbish that Pilates isn't covered at all if it's not run by a physio.
I don't feel the things that matter to me are adequately covered!
Disappointingly I don't expect anything will come from me having taken the time to offer this feedback.

June 1, 2018
Unprompted review
Health Partners (Australia) logo

Reply from Health Partners (Australia)

Hi Sarah,

We're sorry to hear this. I've already passed on your details, you should receive a call very soon.

Thanks again for taking the time to share your feedback.

Many thanks, Angela

Rated 4 out of 5 stars

would be better if payment invoices…

would be better if payment invoices where payable in smaller amounts throughout the year and have longer due date on them.

May 6, 2018
Unprompted review
Health Partners (Australia) logo

Reply from Health Partners (Australia)

Thanks for taking the time to share your feedback.

You're also able to pay your premiums fortnightly or monthly - whatever works best for you. If you'd like to chat further, please feel free to call us on 1300 113 113 or email ask@healthpartners.com.au.

Many thanks, Angela

Rated 5 out of 5 stars

We are very happy members

We are very happy members, especially after recently switching from another fund we were loyal to for many many years!!!!

April 14, 2018
Unprompted review
Health Partners (Australia) logo

Reply from Health Partners (Australia)

That's great to hear Bernhard. I'll be sure to share your feedback with the team.

Thanks again, Angela

Rated 5 out of 5 stars

Great value for money

Great value for money, excellent customer service and perks for their members!

April 11, 2018
Unprompted review
Health Partners (Australia) logo

Reply from Health Partners (Australia)

Thanks for your feedback Ana & choosing Health Partners.

Rated 5 out of 5 stars

Health Partners Review

Excellent; never experienced a problem or issue when dealing with Health Partners.

April 11, 2018
Unprompted review
Health Partners (Australia) logo

Reply from Health Partners (Australia)

Thanks for your lovely feedback Anna – much appreciated!

Angela

Rated 3 out of 5 stars

Premiums are simply to high especially…

Premiums are simply to high especially as you’ve cut back on your services. I will be looking elsewhere.

April 11, 2018
Unprompted review
Health Partners (Australia) logo

Reply from Health Partners (Australia)

Hi Ryan,

Thank you for taking the time to share your feedback.
I've asked our team to call you for a quick cover check.

Many thanks,
Angela

Rated 2 out of 5 stars

Excessive

The out of pocket cost of all of their services, even after paying consistent premiums for years (30 here) is excessive. As are the premiums. If their rates are meant to be lower being not-for-profit (a members own insurance group slogan), I'd hate to see what the "for profit" providers charge. Seriously considering dropping insurance because of the lack day-to-day advantages ( that are non-existent ). Been a member for over 30 years ( because it's the "right thing to do" with a family ) and the best Health Partners could award me with is a $50 chemist gift card... How about a little insurance premium relief!
Generally, if you are of reasonable health, this is a waste of money.

April 11, 2018
Unprompted review
Health Partners (Australia) logo

Reply from Health Partners (Australia)

Thanks for your honest feedback Timothy. A member of our team will be in contact with you very soon.

Many thanks,
Angela

Rated 2 out of 5 stars

No longer a client centric insurer

A health fund I’ve been with since childhood that no longer represents value for money. Service is really generic in terms of rules always clearly stipulated but in a non client centric way. Interaction feels like the customer is less important than protecting the insurer.

April 11, 2018
Unprompted review
Health Partners (Australia) logo

Reply from Health Partners (Australia)

Thanks for your feedback. We're really sorry to hear you feel this way. As a not-for-profit health insurer, we're always putting our members first.

If you'd like to discuss this further, please feel free to phone us on 1300 113 113.

Many thanks, Angela

Rated 5 out of 5 stars

Excellent

Excellent! Very friendly and down to earth when calling to assist

April 11, 2018
Unprompted review
Health Partners (Australia) logo

Reply from Health Partners (Australia)

Glad to hear you're happy with us Joanne.

Thanks for the great review,
Angela

Rated 3 out of 5 stars

Solid coverage, but not cheap.

Solid coverage, but not cheap. You receive cheaper services through Health Partners providers, but that does limit your options a bit (e.g. having to go to Health Partners branded optical stores to purchase glasses limits the range available to you to whatever they stock).

Good discounts at partner pharmacies.

Having said that, when I got seriously sick and opted for private hospital Health Partners handled everything with flying colours, so can't fault them there.

April 11, 2018
Unprompted review
Health Partners (Australia) logo

Reply from Health Partners (Australia)

Thanks for your honest review Nicholas. I'll be sure to pass on your feedback.

Many thanks,
Angela

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