Have been in Health Insurance for 40+ year's & changed funds last year to HP & I am classed as a new starter in their system even though they confirm I am not & have no waiting periods. But told unfor... See more
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Toxic organisation resulting in rogue elements within the staffing ranks. Really feel for the respectful and delightful staff numbers who get caught up in this ‘not for profit’ theatre. Extensive amou... See more
Avoid this company. First kept confusing us with another client and refused to pay for eye surgery. Then because of this confusion, we almost had our surgery cancelled. Then we had our doctor abuse us... See more
Company replied
Long time member. Satisfied with existing services. Would appreciate benefits to be paid on extra claims as we have top cover with Gold Extras, but even treatments which will save the fund in the long... See more
Company replied
Company details
Written by the company
We’re on our member’s side and have been looking after SA’s health for over 85 years. As a not-for-profit health fund, we’re passionate about our mission to improve the health and wellbeing of our members and our community. We’re for better value and Canstar agrees - we’ve been awarded Australia’s Most Satisfied Customers by Canstar, 6 years running. Find out more at healthpartners.com.au
Contact info
101 Pirie Street, 5000, Adelaide, Australia
- 1300 113 113
- ask@healthpartners.com.au
- healthpartners.com.au
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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What other health fund would give you…
What other health fund would give you extra rebates on extras if you cap your limit.

Reply from Health Partners (Australia)
Customer service and listening to them
Customer service and listening to them! Insurances keep going up and hopefully Health Partners take customers in consideration when raising prices!
30 years of being with Health Partners…
30 years of being with Health Partners has proved time after time that I made the right, long lasting, choice all those years ago

Reply from Health Partners (Australia)
Good coverage and value for money
Good coverage and value for money. Especially physio benefits.

Reply from Health Partners (Australia)
Good services and good value for money.

Reply from Health Partners (Australia)
Mostly have a good experience and…
Mostly have a good experience and pretty decent coverage.

Reply from Health Partners (Australia)
questioning the value
Very disappointed to be recommended a level of extras cover and not be able to claim on it despite being extremely clear about what I needed. Lousy.
Also, my name is not Angela.
My concern is the waiting periods
My concern is the waiting periods, very strick with it. an offer for no waiting for having a baby , just for new clients, what happen with old ones???

Reply from Health Partners (Australia)
Seriously reviewing my cover
I'm seriously looking into potentially changing health insurance providers. I'm incredibly disappointed at some aspects of my silver hospital/extras cover! I cannot believe that massage is not included in Silver extras cover and I'm severely let down that I receive such little rebate on my physio run pilates. Furthermore, it's rubbish that Pilates isn't covered at all if it's not run by a physio.
I don't feel the things that matter to me are adequately covered!
Disappointingly I don't expect anything will come from me having taken the time to offer this feedback.

Reply from Health Partners (Australia)
would be better if payment invoices…
would be better if payment invoices where payable in smaller amounts throughout the year and have longer due date on them.

Reply from Health Partners (Australia)
We are very happy members
We are very happy members, especially after recently switching from another fund we were loyal to for many many years!!!!

Reply from Health Partners (Australia)
Great value for money
Great value for money, excellent customer service and perks for their members!

Reply from Health Partners (Australia)
Health Partners Review
Excellent; never experienced a problem or issue when dealing with Health Partners.

Reply from Health Partners (Australia)
Premiums are simply to high especially…
Premiums are simply to high especially as you’ve cut back on your services. I will be looking elsewhere.

Reply from Health Partners (Australia)
Excessive
The out of pocket cost of all of their services, even after paying consistent premiums for years (30 here) is excessive. As are the premiums. If their rates are meant to be lower being not-for-profit (a members own insurance group slogan), I'd hate to see what the "for profit" providers charge. Seriously considering dropping insurance because of the lack day-to-day advantages ( that are non-existent ). Been a member for over 30 years ( because it's the "right thing to do" with a family ) and the best Health Partners could award me with is a $50 chemist gift card... How about a little insurance premium relief!
Generally, if you are of reasonable health, this is a waste of money.

Reply from Health Partners (Australia)
No longer a client centric insurer
A health fund I’ve been with since childhood that no longer represents value for money. Service is really generic in terms of rules always clearly stipulated but in a non client centric way. Interaction feels like the customer is less important than protecting the insurer.

Reply from Health Partners (Australia)
Excellent
Excellent! Very friendly and down to earth when calling to assist

Reply from Health Partners (Australia)
Solid coverage, but not cheap.
Solid coverage, but not cheap. You receive cheaper services through Health Partners providers, but that does limit your options a bit (e.g. having to go to Health Partners branded optical stores to purchase glasses limits the range available to you to whatever they stock).
Good discounts at partner pharmacies.
Having said that, when I got seriously sick and opted for private hospital Health Partners handled everything with flying colours, so can't fault them there.

Reply from Health Partners (Australia)
Great service :)
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