Have been in Health Insurance for 40+ year's & changed funds last year to HP & I am classed as a new starter in their system even though they confirm I am not & have no waiting periods. But told unfor... See more
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Toxic organisation resulting in rogue elements within the staffing ranks. Really feel for the respectful and delightful staff numbers who get caught up in this ‘not for profit’ theatre. Extensive amou... See more
Avoid this company. First kept confusing us with another client and refused to pay for eye surgery. Then because of this confusion, we almost had our surgery cancelled. Then we had our doctor abuse us... See more
Company replied
Long time member. Satisfied with existing services. Would appreciate benefits to be paid on extra claims as we have top cover with Gold Extras, but even treatments which will save the fund in the long... See more
Company replied
Company details
Written by the company
We’re on our member’s side and have been looking after SA’s health for over 85 years. As a not-for-profit health fund, we’re passionate about our mission to improve the health and wellbeing of our members and our community. We’re for better value and Canstar agrees - we’ve been awarded Australia’s Most Satisfied Customers by Canstar, 6 years running. Find out more at healthpartners.com.au
Contact info
101 Pirie Street, 5000, Adelaide, Australia
- 1300 113 113
- ask@healthpartners.com.au
- healthpartners.com.au
1.7
Bad
205 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Health insurance is expensive but…
Health insurance is expensive but Health Partners have been a great partner to have for health insurance. I would definitely recommend to others.
March 23, 2018
Unprompted review
Reply from Health Partners (Australia)
Thanks for sharing Kim. Appreciate your loyalty to us.
Angela
Never had a bad experience with Health…
Never had a bad experience with Health Partners.
Good service
March 13, 2018
Unprompted review
Reply from Health Partners (Australia)
Thanks for the 5-star review Keith – much appreciated!
My husband had to go into Health…
My husband had to go into Health partners 3 times before they made the change we required after our son finished university. They kept sending us letters saying it needed to be done even though he had already done it.
March 8, 2018
Unprompted review
Reply from Health Partners (Australia)
Hi Christine,
Sorry to hear about your recent experience - sometimes our systems don't refresh in time.
Apologies for any inconvenience.
Angela
I have been with Health Partners for…
I have been with Health Partners for over twenty years and have no complaints whatsoever. The Staff are
very polite and helpful at all times and sometimes even share a chuckle. Thank you for your excellent
service.
J.A. Victor Harbor SA
March 7, 2018
Unprompted review
Reply from Health Partners (Australia)
Thanks Joy - what fantastic feedback!
Many thanks, Angela
More needs to be done to tailor…
More needs to be done to tailor packages for the over 65s. The services we require are vastly different from young people and families.
March 5, 2018
Unprompted review
Reply from Health Partners (Australia)
Thanks for your feedback. If you'd like, call us on 1300 113 113 and we can give you a quick cover check to ensure you're on the right cover for your needs - we have lots of options.
Many thanks,
Angela
Reply from Health Partners (Australia)
Thanks for sharing!
Changes to ambulance cover
Not at all happy with the changes to ambulance cover. I was very disappointed to find the changes out after using this service for the first time after being a member for many years.It seems to me that advertising is now the priority rather than looking after loyal members.
March 2, 2018
Unprompted review
Reply from Health Partners (Australia)
Thank you for taking the time to share your feedback.
We're really sorry to hear about the experience you've had.
If you would like to discuss further, please feel free to call us on 1300 113 113 or email ask@healthpartners.com.au.
Angela
Real people right here.
Great service and products. Real people right here in adelaide answer the phone and take the time to listen and help.
March 1, 2018
Unprompted review
Reply from Health Partners (Australia)
Thanks for such a great review.
We're a fund that's owned by members and run for members, so your health will always come first!
Provides a good administrative…
Provides a good administrative services. It is easy to make a claim.
I have always been notified if I am approaching a limit for a service.
March 1, 2018
Unprompted review
Reply from Health Partners (Australia)
Pleased to hear you're happy with us – thanks for sharing.
Angela
Review
Have never even thought about an alternative fund. If you’ve got the best.... forget the rest!!
March 1, 2018
Unprompted review
Reply from Health Partners (Australia)
Wow, what a review! Thanks for sharing and choosing Health Partners.
Angela
Always quick to respond to queries etc
March 1, 2018
Unprompted review
Reply from Health Partners (Australia)
Thanks for the 5 star review :)
kenno
I like it not being a monster organisation.
You actually get to talk to real, and very helpful people.
March 1, 2018
Unprompted review
Reply from Health Partners (Australia)
That's what we are all about – thanks for sharing your experience.
Angela
Good service
March 1, 2018
Unprompted review
Reply from Health Partners (Australia)
We work really hard to provide our members with the best service possible - thanks for the great review.
I have always had the best experience…
I have always had the best experience when I needed help from the Health Partners. Thank you for an excellent service. Hadugard Urizar
March 1, 2018
Unprompted review
Reply from Health Partners (Australia)
Thanks for sharing and choosing Health Partners.
My name is Heather Cooper
My name is Heather Cooper. I just love everything about HealthPartners and feel so fortunate to have received so many benefits over the years-this one in particular as I had 2 hips replaced and 2 molar teeth removed ! I received Home Care from Investigator Health which took pressure off my 82 yr old husband who was then able to look after me at home. In particular the Physio visits were terrifi. My hospital stay at Sports Med was covered and the gaps were reasonable.I hope I won't be needing further expenses but it's so great to know that our top extras will covers most possibilities in the future. It is especially helpful as self-funded retirees to be able to pay monthly. Our grateful thanks. I recommend your group to everyone I meet !!
March 1, 2018
Unprompted review
Reply from Health Partners (Australia)
Thanks for taking the time to share your feedback. We're very pleased to hear that you're happy with your cover.
Thanks again,
Angela
It would help if you got my name right…
It would help if you got my name right in the email you sent!
My name is Sarah not Donella.
March 1, 2018
Unprompted review
Reply from Health Partners (Australia)
We're really sorry – system error.
All fixed now.
Thanks, Angela
Reply from Health Partners (Australia)
Great to hear you're happy with Health Partners.
Thanks, Angela
Continues to be the best value health…
Continues to be the best value health fund with an excellent dental and optical service. Dr Christina Kilgariff, HP Dental and her team, has delivered amazing care to myself and my family.
March 1, 2018
Unprompted review
Reply from Health Partners (Australia)
Thanks for such a great review – I'll be sure to tell Dr Christina Kilgariff.
Cheers,
Angela
easy to deal with
easy to deal with, fast claims service, extras are well worth having
February 28, 2018
Unprompted review
Reply from Health Partners (Australia)
Pleased to hear you're happy with your cover. Thanks for sharing!
Angela
Outstanding
Excellent Company with the most helpful & charming people I know.
February 28, 2018
Unprompted review
Reply from Health Partners (Australia)
Thanks for the positive feedback Ottorino.
Cheers,
Angela
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