HealthUnlocked Reviews 

249
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

After being a fairly active forum member for c 3 yrs I can say that 'Health Unlocked' is a vibrant, inclusive and incredibly kind, supportive community. It is like day and night in compariso... See more

Rated 1 out of 5 stars

No reputable company spams anyone these days. That's all I need to know. They have obviously bought my email address and no matter what I do - mark them as junk, unsubscribe, report, block - I still g... See more

Company replied

Rated 5 out of 5 stars

Seems to be well organised & ‘policed’ by ROS.Although I post very Infrequently I normally read new posts everyday. I found the ROS helpline very useful as is their website & information to download.... See more

Rated 5 out of 5 stars

Very informative site; learning the real truth from real, relevant patients' experiences and open research. Their philanthropic attitude is much appreciated, helping so many others on this forum wit... See more

Company details

  1. Electronics & Technology

Written by the company

Imagine a world where you can tap into the health experiences of millions of people – and translate these into an action plan with the support of peers and patient organisations. Our social network is made up of over 1.5 million members and 500 public communities, covering more than 250 conditions. Providing information, support and tools that have been shown to improve health outcomes. Over 300 patient organisations support these communities. The peer support members find in these communities is also complemented with expert-written information on  eLearning programs.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

249 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(249)

17 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A Sanctuary of Resilience

The community I found within Health Unlocked is a sanctuary online where I have met amazing and remarkable resilient people like myself struggling with a variety of mental health issues and finding comfort among its members and the freedom to share at whatever level they are comfortable - I have spent years in this community and the support I have found has given me the support I need to branch out and try new things

December 2, 2022
Unprompted review
Rated 5 out of 5 stars

Several people

I was able to get advice from other in my situation and also I'm able to help others based on my life experiences! Thank you for a great place were everyone can get advice and help others !

December 1, 2022
Unprompted review
Rated 5 out of 5 stars

My Life Line

I have cancer and it's terminal. Health Unlocked is a life line for me. Genuine supportive people who give me hope and strength. Don't know what I'd do without it. Some negative reviews on here but everyone entitled to an opinion.

April 29, 2022
Unprompted review
Rated 1 out of 5 stars

Poor communication between admin and users.

It's a great site for those who don't unknowingly break their stringent rules but often posts are deleted without any explanation. There is no kindness shown when a person has revealed their vulnerabilities in a post and moderators later decide to remove it as they deem it as inappropriate. It is very confusing especially when a person doesn't know what they have done wrong. Some have been left feeling anxious and lacking in confidence because of this treatment. The communication between admin and users is poor at best or virtually non existent.

February 19, 2022
Unprompted review
HealthUnlocked logo

Reply from HealthUnlocked

Hi Matthew,

Thanks for reaching out and we really appreciate your feedback. We encourage all members to read our terms of use and community guidelines before posting as we want to ensure everyone feels safe in the communities. We definitely want all members to feel confident in posting about their experiences. We hope that you all feel comfortable reaching out to the administrators and moderators with any issues, but we understand that this may not always be the case. If you would like us to look into anything specific, please reach out to our support team at support@healthunlocked.com

Thanks,

The HealthUnlocked Team

Rated 1 out of 5 stars

Very bad experince for having a learning disabties .

My experince with HeathUnlocked with having a learning disabties . i got cyberbullying by two users on the on Anxiety and Depression Support and they always never nice to me and always were very mean . that I did nothing wrong toThatm . yet they say stuff that i wYet't being nice but i wIs being nice . lying . I even got cyberbullying by senting PM to one user. i all gotthe person alwayIblame for not being nice and saying that i was being mean but is that uIers that didn't listen to what i was trying to ask for help .Ithe user didn't help one bit , made me very upset .

January 17, 2022
Unprompted review
HealthUnlocked logo

Reply from HealthUnlocked

Hi Caitlin,

Really sorry to read about your experience. We take cyberbullying very seriously and would like to investigate this further for you. Can you please contact our support team with more information at support@healthunlocked.com?

All the best,

The HealthUnlocked Team

Rated 4 out of 5 stars

Withdrawing my previous reviews

I recently wrote 3 negative reviews about HU which were not justified.

HU is a source of information and support for a number of health conditions. As on any online forum there will be disagreements but HU and Form admin try their best to be fair and even handed while doing a difficult job.

I would urge people to use this resource.

September 24, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic site!

Absolutely brilliant site for would be runners, Couch to 5K and beyond. I couldn’t have achieved what I have without my forum buddies sharing every step of the way. Can’t recommend this site highly enough.

July 29, 2021
Unprompted review
Rated 5 out of 5 stars

Really enjoying this group

Really enjoying this group. Excellent support. I’ve just lost 3lb this week after input from group regarding LCHF and it’s working for me thankfully. Was very upset about not losing anything previously. So good advice taken on board. Well worth chatting on here. Very nice people. Thankyou so much for your support and advice.

July 29, 2021
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant. I’m a runner and use the HU forums daily. So inspirational and supportive, and I’ve made some firm friends through our sport.

July 29, 2021
Unprompted review
Rated 5 out of 5 stars

I have not used the website for myself…

I have not used the website for myself but appreciate how lucky I am with my COPD compared with others. I can still do some housework and attend a Pilates class once a week. When I start to feel sorry for myself I read how other people suffer and tell myself off!

July 29, 2021
Unprompted review
Rated 4 out of 5 stars

Very good forum for advice on RA

Very good forum for advice on RA, lots of people with knowledge of medications and general all round experience. Only problem is conversations do sometimes tend to go off topic, but all of the people on the forum are well meaning and helpful.

July 29, 2021
Unprompted review
Rated 5 out of 5 stars

Running for life

I am a member of the running communities. Over the last 3 years it has been the source of amazing expertise and support which has helped me progress from a 66 year old non runner to someone who has run a half marathon and is now running 4 times per week. It has helped to transform the lives of many people.

July 29, 2021
Unprompted review
Rated 5 out of 5 stars

Helpful social platform for health concerns

Health Unlocked is a great platform for those of us with various conditions to share our experiences and learn from each other. I share on three different auto immune pages and the help from others is kind and caring. A great place to find others with similar problems.

July 29, 2021
Unprompted review
Rated 5 out of 5 stars

Truly a blessing…

Not only have I learnt a great deal about my heart failure,I have received so much kindness and support from those with much worse conditions than mine.It has been a wonderful incentive to keep doing my utmost to retain a level of fitness and also put my problems in perspective.So glad I found the site.

July 29, 2021
Unprompted review
Rated 5 out of 5 stars

Health Unlocked. Listen!!

I joined Health Unlocked as I had been diagnosed with SS and didn't know anything about the syndrome. It helped me find others who have the same illness. The advice given is measured and detailed. Thankyou Health Unlocked and all the "Sweeties"
Carol Gauntlett

July 29, 2021
Unprompted review
Rated 4 out of 5 stars

More like a family than a forum

I am a member of the British Lung foundation Site which in many ways is a family. Mostly it is highly supportive when dealing with the day to day problems of having a lung disease. There is a real mixture of subjects discussed and the site just does not limit posts to the more clinical areas. The admin use a light touch and basically the members regulate content themselves. Obviously like most families there is the odd disagreement but happily these are very few.

July 29, 2021
Unprompted review

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