There was an issue with the connector on the receiver wire. There was a lack of clarity in the type of connector when I ordered it and they refused to allow a return and I got no refund.
Company replied
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There was an issue with the connector on the receiver wire. There was a lack of clarity in the type of connector when I ordered it and they refused to allow a return and I got no refund.
Company replied
First time using and won’t be the last. Mom managed to break the received on her hearing aid which is an older model and I struggled to find a replacement. Hearing aid accessories had it in stock and... See more
1 st class service, I sent an email to advise that my delivery was overdue, the company checked with Royal Mail who could not provide any tracking information so Hearing Aid Accessories sent a rep... See more
Company replied
Anchors did not fit my Phonak speaker wire. The hole in the anchor cable through which the speaker wire must go was far too big, with the result that the anchor simply floats around. This result... See more
Company replied
Hearing Aid Accessories is one of the UK's leading online stores for Hearing Aid Accessories, we buy direct from the manufacturers meaning we get our products for as cheap as possible resulting in great savings for our customers!
Hinckley Road 227, LE3 0TG, Leicester, United Kingdom
No recent history of asking for reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Very helpful. I had an online chat because I wasn’t sure what size domes I needed. I was given the information, ordered them and they turned up a few days later. Very good service at a good price.
When the product I purchased turned out to be incompatible with my mother's hearing aids, the customer service I received was exemplary.
I telephoned to arrange return and my call was quickly answered by Joy, who suggested various alternatives and then emailed a returns label which arrived within minutes.
I posted the item back on a Friday and by Monday afternoon had received an email telling me the refund had been processed.
It is comparitively easy for online retailers to ship out products using automated systems which mostly work well. However, it is in dealing with problems that companies can distinguish themselves, as demonstrated on this occasion.
I recieved the product about 2 weeks after I received it. Charged it and it's worked gust fine. It was about 1/3 the price here at home.
Good part fitted and working well plus quick delivery
Great company, great customer service that goes above and beyond to help you. I would definitely recommend.
The ComPilot 2 I ordered came on time and was competitively priced. It has a problem but customer service are being very proactive in helping to sort it. thank you.
I ordered a tub of medicated wipes to clean my hearing aids. They arrived VERY QUICKLY - the next day or the day after.
Excellent service. I ordered the wrong size Phonak hearing aid hooks for my son and emailed to ask if I could replace them with the right size. I had a quick response to let me know which size I needed and that a replacement would be no problem. I got the new hearing aid hooks very promptly and was very happy with the service. Highly recommend.
Easy payment and quick delivery item as described
placed order for my mother in law very easy to do and delivery was quick
Reached out to Hearingaide accessories sought out item which they sent promptly. Everything out perfectly.
I want to thank Liberty at hearing aid accesories, personally, for fantastic service, product knowledge and delivering on everything that she said she would do and more.
If you want to receive first class service and all with a smile, then look no further!
Today, for the first time in years I have been able to hear someone without looking at them. Why? Because they were wearing the accesory that I was advised to buy.
I have been able to go back to my Samsung and stream directly to my hearing aids, rather than using an iPhone I detest. Why? Because I am using the same product that, again, I was advised to buy.
Without Liberty doing her research and advising me I would have bought the wrong product, spending money unnecessarily. This time we have got it right, first time.
I'll never hear properly, like a "normal" level, however, with her personal help, I can hear better than I have done in such a long time.
Thankyou. Simply put with no frills, thankyou!
If you are looking for a place that has the correct knowledge, fantastic staff who are keen and care then please consider these guys.
A standing ovation to Liberty and I take my hat off and give a bow to the company, you have a member of staff there who takes her job seriously and has the companies interest and values at heart. I hope it is reciprocated.

Reply from Hearingaidaccessories
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