HearingaidaccessoriesReviews 

204
TrustScore 3 out of 5

2.9

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Rated 1 out of 5 stars

There was an issue with the connector on the receiver wire. There was a lack of clarity in the type of connector when I ordered it and they refused to allow a return and I got no refund.

Company replied

Rated 5 out of 5 stars

First time using and won’t be the last. Mom managed to break the received on her hearing aid which is an older model and I struggled to find a replacement. Hearing aid accessories had it in stock and... See more

Rated 5 out of 5 stars

1 st class service, I sent an email to advise that my delivery was overdue, the company checked with Royal Mail who could not provide any tracking information so Hearing Aid Accessories sent a rep... See more

Company replied

Rated 1 out of 5 stars

Anchors did not fit my Phonak speaker wire. The hole in the anchor cable through which the speaker wire must go was far too big, with the result that the anchor simply floats around. This result... See more

Company replied

Company details

  1. Hearing Aid Store

Written by the company

Hearing Aid Accessories is one of the UK's leading online stores for Hearing Aid Accessories, we buy direct from the manufacturers meaning we get our products for as cheap as possible resulting in great savings for our customers!


Contact info

2.9

Average

TrustScore 3 out of 5

204 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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2.9

All reviews

(204)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful.

Very helpful. I had an online chat because I wasn’t sure what size domes I needed. I was given the information, ordered them and they turned up a few days later. Very good service at a good price.

February 1, 2021
Rated 5 out of 5 stars

Outstanding customer service

When the product I purchased turned out to be incompatible with my mother's hearing aids, the customer service I received was exemplary.
I telephoned to arrange return and my call was quickly answered by Joy, who suggested various alternatives and then emailed a returns label which arrived within minutes.
I posted the item back on a Friday and by Monday afternoon had received an email telling me the refund had been processed.
It is comparitively easy for online retailers to ship out products using automated systems which mostly work well. However, it is in dealing with problems that companies can distinguish themselves, as demonstrated on this occasion.

January 18, 2021
Unprompted review
Rated 5 out of 5 stars

Great company

Great company, great customer service that goes above and beyond to help you. I would definitely recommend.

January 8, 2021
Rated 5 out of 5 stars

Excellent service

Excellent service. I ordered the wrong size Phonak hearing aid hooks for my son and emailed to ask if I could replace them with the right size. I had a quick response to let me know which size I needed and that a replacement would be no problem. I got the new hearing aid hooks very promptly and was very happy with the service. Highly recommend.

December 18, 2020
Rated 5 out of 5 stars

Superb! Look no further, this is the company for your hearing health!!!!

I want to thank Liberty at hearing aid accesories, personally, for fantastic service, product knowledge and delivering on everything that she said she would do and more.

If you want to receive first class service and all with a smile, then look no further!

Today, for the first time in years I have been able to hear someone without looking at them. Why? Because they were wearing the accesory that I was advised to buy.

I have been able to go back to my Samsung and stream directly to my hearing aids, rather than using an iPhone I detest. Why? Because I am using the same product that, again, I was advised to buy.

Without Liberty doing her research and advising me I would have bought the wrong product, spending money unnecessarily. This time we have got it right, first time.

I'll never hear properly, like a "normal" level, however, with her personal help, I can hear better than I have done in such a long time.

Thankyou. Simply put with no frills, thankyou!

If you are looking for a place that has the correct knowledge, fantastic staff who are keen and care then please consider these guys.

A standing ovation to Liberty and I take my hat off and give a bow to the company, you have a member of staff there who takes her job seriously and has the companies interest and values at heart. I hope it is reciprocated.

December 2, 2020
Unprompted review
Hearingaidaccessories logo

Reply from Hearingaidaccessories

Hello Eddy,
It's Liberty I would personally like to thank you for such a lovely heartfelt review!
I hope you continue with this product happy and with no issues. I am always here to help and I'm ecstatic I could provide such a service for you to hear!

Take care
Liberty

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