HearingNow Reviews 526

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the staff's professionalism, knowledge, and caring approach. Many people appreciate the personalized attention and the time taken to explain procedures and product features, making them feel comfortable and well-informed. The products are frequently described as excellent, with consumers noting significant improvements in hearing performance and competitive pricing compared to other providers. Some people were dissatisfied with the level of care received during a procedure, mentioning that their pain and sensitivities were not adequately acknowledged. However, the general sentiment remains highly positive, with many customers recommending the company for its outstanding service and value.

What people talk about most

Service

Clients share positive opinions on service, consistently praising the professional, friendly, and highly... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the staff's professionalism,... See more

Product

Customers had positive experiences with product. Many reviewers expressed satisfaction with their new hearing... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the exceptional... See more

Price

Consumers find price to be positive, often highlighting the significant savings compared to other providers.... See more

Based on these reviews

Rated 5 out of 5 stars

Visited to get a hearing test and then have my own aids reprogrammed accordingly. Karoosh Nejad is very efficient and clearly knows what he is doing. My hearing aids are now so much better, greatly im... See more

Company replied

Rated 5 out of 5 stars

It’s a one person setup . Having said that Nejad is extremely knowledgeable and patient in answering queries . He is a user himself so his knowledge is first hand . Would highly recommend

Company replied

Rated 5 out of 5 stars

We recently saw Koorosh Nejad for a quick microsuction appointment for my daughter, and I couldn’t recommend him more highly. He was kind, professional and reassuring throughout. The whole process... See more

Company replied

Rated 5 out of 5 stars

Fantastic service from start to finish! I sent second hand hearing aids, with my NHS audiology test, for reprogramming. They were returned, cleaned, serviced and programmed to my prescription with... See more

Company replied


Company details

  1. Audiologist

Written by the company

Premium hearing aids and personalised hearing care.


Contact info

4.9

Excellent

TrustScore 5 out of 5

526 reviews

5-star
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1-star

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Rated 5 out of 5 stars

From The United Kingdom to the Kingdom of Saudi Arabia❤️‍🔥

Living in Saudi Arabia and booked my virtual appointment with Mr.Nejad who listened attentively and helped me chose the best hearing aids for me.
Thank you again!
Will definitely not be my last time dealing with you and will also recommend Hearing Now for family and friends!

December 19, 2025
HearingNow logo

Reply from HearingNow

Dear Ms Malak, it was a pleasure attending to you. I hope that you are happy with your choice of hearing aids and overall hearing care received from HearingNow. Many thanks for your warm feedback. Please get in touch if you require any support with your hearing aids. Nejad

Rated 5 out of 5 stars

Finally, an audiologist I can trust.

I am so pleased that I came across Koorosh and Hearing Now. Initially I was worried to be dealing with a company 180 miles away and only by phone and emails. You hear of so many stories!
I needn’t have been concerned.
Initially I asked Koorosh if he could supply me with a specific product called ReSound that had previously been recommended to me. As soon as Koorosh saw my audiogram he tried explaining to me that ReSound would be the wrong product for my needs. I insisted that those were what I wanted and he duly ordered a set for me.
Now I have to ask myself why did I think that I knew better?
After a week with the ReSounds, I called him and told him I had made a mistake. He was brilliant. He went on to recommended the new Phonak Sphere hearing aids, ordered them and took the ReSounds back.
Luckily, I had a reason to be in London a few weeks later and Koorosh arranged the fitting appointment at his surgery alongside the lovely Crystal Palace track.
On meeting him I could see that my estimation was correct in that he is totally professional, caring and knowledgeable.
The positive reviews are absolutely "the real thing".
The follow up care he has provided is also excellent.
I have no hesitation in recommending Koorosh and Hearing Now to anyone needing hearing care.

November 24, 2025
Unprompted review
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Reply from HearingNow

Hi Iain, I am speechless, many thanks for your kind feedback and the 5-star rating of our hearing care services. Please don't hesitate to contact us if you require any further support in the future. Very best and have a great Christmas holiday. Koorosh

Rated 5 out of 5 stars

Excellent service from this hearing…

Excellent service from this hearing care provider.
I had a pair of Phonak hearing aids I needed reprogramming, and attended for a hearing assessment and check with Mr Nejad. My hearing aids were subsequently adjusted to my hearing test results and the fitting of them checked. All was provided professionally, and with good advice care and attention. I would recommend this service to others

December 17, 2025
Unprompted review
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Reply from HearingNow

Dear Brock, many thanks for your lovely feedback. I am delighted that you enjoyed our hearing care services in South London. Koorosh

Rated 5 out of 5 stars

My experience with HearingNow was…

My experience with HearingNow was smooth and reassuring. The staff was knowledgeable and patient, helping me find the right hearing solution without any pressure. The whole process felt comfortable and professional.

November 5, 2025
Unprompted review
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Reply from HearingNow

Dear Den, thank you for your lovely feedback. We appreciate your comments. Glad to hear that you are happy with the hearing care services and your choice of hearing aids.
Best wishes.

Rated 5 out of 5 stars

Excellent service very through and when…

Excellent service very through and when a problem was identified a referral was made to my GP with a full report for further investigation.

November 28, 2025
Unprompted review
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Reply from HearingNow

Dear Caroline, thank you for such lovely feedback. Keep well.

Rated 5 out of 5 stars

Said what they will do and did it.

Said what they will do and did it.
Fantastic to buy from them

June 27, 2025
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Reply from HearingNow

Hi Grant, thank you so much for your 5-star rating of HearingNow ear clinic and hearing aid shop. Glad to hear you enjoy your new hearing aids. Koorosh

Rated 5 out of 5 stars

Smooth and swift in service

Smooth and swift in service; they listen to all you have to say, then action.

November 5, 2025
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Reply from HearingNow

Dear Kay, many thanks for your feedback. I am delighted to hear that you are enjoying your Signia Active hearing aids. Keep well.

Rated 5 out of 5 stars

Fantastic Audiologist

Friendly, helpful, highly knowledgeable and professional. I am super happy with my Oticon aids. Good price and excellent service. Highly recommend.

November 14, 2025
Unprompted review
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Reply from HearingNow

Thank you very much. We are delighted to hear that you enjoy your hearing aids. Keep well.

Rated 5 out of 5 stars

Really helpful people and professional advice.

Hearing Now they have been very attentive through the whole process and assisted with the following issue in a very helpful and professional manner. Could not fault them. Their advice all along has been exemplary.

The hearing quality from my Starkey Ai Edge devices is definitely an improvement on my last pair. The flexibility they offer with sound control is useful and the double tap facility works to some degree.
However I would say that the Bluetooth connection is poor. The earphones are no good for streaming music as the sound quality is no good for that. If you’re just listening to voices say radio news then it’s okay. But the connection between iPhone and the devices is weak and you find that even the distance between the pocket and the aids is too great for them not to drop out. Hence I hardly use this option. Secondly voice calls do not work well. The recipient often cannot hear what you are saying. For some reason the relay between phone and caller is not effective. This was a big reason I bought them and now I have this function turned off. I get good quality sound from regular voice calls via the phone speakers so it’s not really a problem.
My last and most major complaint about these hearing aids is that they are very brittle so when the inevitable drop happens be warned that the casing can shatter like an eggshell. This has happened twice to me now and it’s an expensive fix given that the warranty only lasts one year. It’s really astounding that they are not made from shatter proof material as previous in-ear aids that I have owned from Phonak have been.

Staff at Hearing Now have been very helpful in following this problem up with Starkey.

November 12, 2025
Unprompted review
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Reply from HearingNow

Hi there, we are very sorry to hear that your Starkey ITC is broken again. As discussed on the subject, all custom-made aids are made of medical-grade acrylic, and we have seen them broken in pieces if folded down. It is pure luck to see one survive, often due to the angle they hit the floor, the hardness of the floor, etc. We are expecting your aid and will arrange it to be sent out to Starkey for repair on a fast track.

Rated 5 out of 5 stars

Exceptional Care and a Perfect, Discreet Fit!!

I found HearingNow through online research and was initially drawn in by the competitive price. I admit, I was a bit skeptical at first due to how much cheaper they were than other places I had checked.

However, after meeting with Koroosh, my confidence soared. They somehow made it cheaper. He is hands-down the best audiologist I have ever encountered. He is incredibly knowledgeable, practical, and highly patient—I can fully rely on his work and expertise. He truly understands the subject matter and instilled confidence that my long-troubling hearing problem would finally be resolved.

My hearing loss is severe, and finding a suitable device has been a frustrating journey. I previously used the bulky BAHA and then tried the rechargeable Virto I90, which, while very good technology-wise, was still too big for me. My right ear canal is very narrow, and we were dubious that we'd ever find a correct fit.

I never expected to receive such a discreet, nearly invisible titanium device in my ear. To our surprise, it fits very well!

Although the titanium models lack features like Bluetooth and Rechargeability, the trade-off is more than worth it. They are overly lightweight, feel completely natural. Still testing and so far i have not found much difference between titanium model and rechargeable one. The combination of Koroosh's expertise and this surprisingly effective, comfortable product is truly outstanding. I highly recommend hearingnow.

November 7, 2025
Unprompted review
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Reply from HearingNow

Dear Mr Wagle, thank you so much for such lovely feedback. And thank you for your 5-star rating. Switching from BAHA (Bone Anchor Hearing Aids) to in-the-canal is quite and shift and I am glad to hear that you are finding it enjoyable. Please do not hesitate to contact us if you need any support with your new hearing aids.

Rated 5 out of 5 stars

An understanding audiologist

After almost 5 years of searching for hearing aids I can actually wear, and after going through several audiologists (who were only interested in flogging merchandise), I decided to give it one more go! Nejad sorted me out in less than half an hour. AND I paid £2000 LESS than I would have done @ Boots (on hearing aids the audiologist had chosen for me - before I had my hearing test). I've been wearing my Signia Pro hearing aids for 24 hours , now, and am - so far - delighted. I highly recommend 'Hearing Now'.

October 23, 2025
Unprompted review
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Reply from HearingNow

Hi Robert, thanks for your lovely feedback. I am delighted to hear that you are enjoying your Signia Active Pro IX hearing aids. A very good mix of technology, look and lifestyle. Please do not hesitate to get in touch if you require any support or assistance. Nejad

Rated 5 out of 5 stars

Great customer care

Great customer care, best prices this side of the world and thorough follow up. I can only recommend them to anyone! Thank you!

September 5, 2025
Unprompted review
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Reply from HearingNow

Dear Luigi, thank you so much for caring to leave feedback and a review on Trustpilot for us. This encourages us to do more and to do better. I am happy to hear that you enjoy your Phonak Sphere hearing aids. Please do not hesitate to contact us if you need any support. Best regards, Koorosh.

Rated 5 out of 5 stars

Outstanding

I cannot recommend koorosh and hearing now highly enough he’s been simply outstanding after having initial consultation loan hearing aids and ordering my new aids which sadly I couldn’t on with he then promptly ordered a new pair for refunding the difference instantly and now I’m absolutely delighted with my new aids
He simply is fantastic knowledgeable and understanding and the prices for all hearing aids is 50 percent cheaper than high street audiologists, wouldn’t go any where else , give him a try you won’t be disappointed

October 8, 2025
Unprompted review
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Reply from HearingNow

Dear Martin, thank you very much for such lovely and kind feedback. I am glad that, as a first-time hearing aid user, you enjoyed the support and caring we provided. Please get in touch if you need any support. Thanks again for your 5-star rating of our services.

Rated 5 out of 5 stars

Excellent Service!

I cannot thank HearingNow enough for the excellent service I received; from the prompt response of my booking an appointment to the appointment itself, everything was all so easy. The treatment was comfortable and successful and I was treated with respect and kindness. I highly recommend this service to all with hearing problems.

August 13, 2025
Unprompted review
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Reply from HearingNow

Dear Linda, thank you for your lovely feedback. Be safe, and please do not hesitate to contact us if you need any support with your hearing care.

Rated 5 out of 5 stars

Koorosh is just the most helpful person…

Koorosh is just the most helpful person you could wish for, nothing is too much trouble and his response times are fantastic, he has done a few programs for me now and I’m highly delighted and can’t recommend him highly enough

September 23, 2025
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Reply from HearingNow

Dear Stuart, thank you for your feedback. I see we have a telecare to tune up your aids. Looking forward to connecting and supporting you. Best wishes.

Rated 5 out of 5 stars

Really impressed!

Really impressed with these guys - easy process soup to nuts to reprogramme my aids. Posted Monday and back Friday including a day wasted by me not answering a question. Thank you!

September 19, 2025
Unprompted review
HearingNow logo

Reply from HearingNow

Hello Martin, I am pleased to hear that you are happy with the setting of your hearing aids. Please don't hesitate to contact us if you require any assistance.
Best regards, HearingNow support

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