We love Hearing Wales Mumbles branch , so caring and such an excellent service . My mum was really isolated before she got her hearing aids sorted and the after sales care and service the team offer m... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolutely 5 star! Having had blocked ears all day (after washing my hair), and finding a previous audiologist I'd seen un-available until after Christmas, I popped in on the off-chance late on a Frid... See more
One of my hearing aids broke but the receptionist managed to get me an appointment within 4 days. I was expecting to be without my hearing aids for a couple of weeks but Ed the audiologist was able to... See more
Company replied
I contacted Hearing Wales on 04/12/2025 and was given an appointment at the branch in Newcastle Emlyn on 10/12/2025. However, I was contacted early on 05/12/2025 and was able to be seen at 12:00hrs t... See more
Company details
Written by the company
HEARING WALES is an Independent Private Hearing Care Business, offering unparalleled hearing care & the best hearing systems available to clients throughout the whole of Wales, both in our clinics, branches and in your own home. We offer all aspects of hearing care including all leading brands of digital hearing aids, hearing protection, ear wax removal and free hearing tests. We are the only Hearing Centre in Wales to be awarded the Phonak 5 Star Centre status in recognition of the superior service that we offer. We are very proud of our unparalleled service and offer comprehensive aftercare for the lifetime of your hearing system.
Contact info
99 Newton Road, SA3 4BN, Swansea, United Kingdom
- 0800 313 4304
- office@hearingwales.com
- hearingwales.com
4.9
Excellent
224 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Always a great sevice excellent staff
August 13, 2024
Unprompted review
Excellent
Excellent, caring service. Very professional.
Would recommend without hesitation.
August 7, 2024
Unprompted review
The service is prompt and efficient
The service is prompt and efficient. Nichola is always very friendly and helpful. Sophia was very professional and gave good advice. She cleared my ear-wax build-up with a light touch and no fuss. I recommend Hearing Wales (Cardiff Branch). David Graham
August 5, 2024
Unprompted review
The Newcastle Emlyn branch has two…
The Newcastle Emlyn branch has two extremely dedicated staff members Amy and Adele. Here customer service is exceptional. My wife has not only hearing loss but tinnitus which drives her mad. But the Newcastle Emlyn double act sorted it out very quickly and professionally. The frequency with the recommended hearing aids has been set exactly right to mask out the constant noise so her hearing is as good as it’s ever been for many years. We highly recommend the Newcastle Emlyn branch. Home visits are possible if your circumstances require it.
March 14, 2024
Unprompted review
Great service
Great customer service. Relaxed and friendly atmosphere. Very knowledgeable and helpful.
August 5, 2024
Unprompted review
Dealt with very quickly and…
Dealt with very quickly and professionally,
August 5, 2024
Unprompted review
Complete professional service with both…
Complete professional service with both receptionist and Audiologist very pleasant and knowledgeable.
August 1, 2024
Unprompted review
Staff are very efficient and helpful
Staff are very efficient and helpful.
The location is convenient to get to and parking is usually easy.
July 30, 2024
Unprompted review
Excellent
I found Hearing Wales to be very welcoming and professional. Everything was clearly explained before and after the tests. Excellent service and would use again.Recommended!
July 17, 2024
Unprompted review
Excellent staff
Excellent staff, from reception to the audiologist. Such kindness and compassion shown to us. Thank you.
July 26, 2024
Unprompted review
A very friendly and professional service
A very friendly and professional service. Nice people and sorted my ear wax out in a few minutes
July 18, 2024
Unprompted review
Excellent experience
I’m delighted with my experience at Hearing Wales and would recommend the service to anyone experiencing the challenges of hearing loss. The service is easy to access, professional and thorough. It was the first time that anyone has truly listened to my hearing loss experience in decades. My new hearing aids are life changing,
July 16, 2024
Unprompted review
Absolutely a little gem of a…
Absolutely a little gem of a place,staff were amazing and so helpful wish I had found the shop sooner,and as for the product out of this world,I can hear again👌👍
July 11, 2024
Unprompted review
Professional and friendly service
Sophia (the audiologist) explained the process really clearly and was very considerate. Also, she was a good laugh which was an added benefit. Didn't have a chance to chat to Nicola (the receptionist) much but remember her as super nice.
July 1, 2024
Unprompted review
Ear Micro-Suctioning
Ear Micro-Suctioning
So convenient to have a Hearing Clinic in Newcastle Emlyn, fantastic service and advice provided. Got an appointment same day as contacting. First time I’d had this done, was put at ease, painless with remarkable results, no more ear ache, thank you Amy Evans - Audiologist and Adele the receptionist.
July 9, 2024
Unprompted review
Hearing Wales Newcastle Emlyn are Wonderful
Hearing Wales Newcastle Emlyn are absolutely wonderful. Arranged an appointment as a home visit to my 93 year old mother. It took 3 sessions with Amy the Audiologist to rectify my mother's hearing from practically deaf to having good hearing again. Adele, in the office was also great, keeping us updated with times of visits and making sure everything went well. Importantly this is a genuinely honest enterprise and they will not try to offer you a hard sell but provide absolute integrity and professionalism.
June 20, 2024
Unprompted review
Friendly staff
Friendly staff. Had both ears cleared of wax. The process was clearly explained, with advice on future care provided.
July 4, 2024
Unprompted review
Friendly
Friendly, helpful staff immediately on arrival, it continued throughout my visit. Amazingly got a cancellation appointment the same day.
Kind, helpful and professional staff who gave plenty of information based on my needs. Highly recommended for any hearing based issues and problems.
July 2, 2024
Unprompted review
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