Hearology Reviews 836

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and kind demeanor, making them feel at ease during procedures. The service provided is frequently described as excellent, efficient, and reliable, with many appreciating the clear explanations and thoroughness. People also highlight the positive user experience, noting quick appointments and effective results that improved their hearing. However, some customers were dissatisfied with scheduling issues, mentioning instances where they were unable to be seen despite having an appointment. Additionally, a few individuals reported experiencing pain and subsequent health concerns following a session, which necessitated medical attention.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised the kindness, professionalism, and... See more

Service

Users describe positive interactions with service. Many reviewers highlight the professional, friendly, and... See more

User experience

People report positive experiences with the user experience. Many customers describe the staff as friendly,... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently highlight the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I went to the London Bridge branch. Very good efficient and friendly welcome by the receptionist followed by an extremely good treatment from Kenny. He explained very clearly what was involved befor... See more

Rated 5 out of 5 stars

My colleague and I were discussing hearing issues. Him because he’s got damaged ears at 42. Me because I’m losing hearing in my right ear after loud music damage. Hearology helped immensely over the p... See more

Rated 5 out of 5 stars

The team at Hearology at Forest Row were most welcoming and very Professional in their approach. Vincent was very understanding of the situation with Diana and immediatly put her mind at rest with... See more

Rated 5 out of 5 stars

I was able to get an urgent appointment for microsuction at short notice. The email confirmation was clear about the procedure I was booked in for, and the cost. The premises were clean and bright, an... See more

Company replied


Company details

  1. Audiologist

About Hearology

Written by the company

The Country’s Leading Hearing And Ear Care Specialist Welcomes You To Its Hearology Trustpilot Page!

Hearology Has Also Collected Almost 4000 Google Reviews Across All Four Of Our clinics: London Bridge, London Liverpool Street and Forest Row (East Sussex) And Has An Average Star Rating Of 4.9!

Our Services Are Externally Validated By The Care Quality Commission (CQC) To Assure Rigorous Safety, Hygiene And Clinical Quality Standards. Hearology Is One Of Only A Handful Of Audiologists In The Country To Have Achieved This Distinction. 

Our Services Include Hearing Tests, Hearing Aids, Microsuction Ear Wax Removal, Tinnitus Management, Balance Services And Custom-Fit Earware. 

As Of September 2023 Hearology Also Has Trustpilot Pages For Our Each Clinic: London Bridge, London Liverpool Street and Forest Row (East Sussex)

Book an appointment with us!


Contact info

4.9

Excellent

TrustScore 5 out of 5

836 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thanks Herology!

The ease of booking, friendly welcome, explanation of procedure.
Discussion gave reassurance that my notes had been read.
Care during procedure was attentive and sensitive.
Refund (as I overpaid) quickly arranged too......... Thank you!

March 7, 2025
Rated 5 out of 5 stars

Great service

Got an appointment within 24 hours for ear microsuction. All done. Very pleasant staff and clean facilities. Highly recommend.

March 5, 2025
Rated 5 out of 5 stars

Really great service

Really great service, took the time to explain everything to me, correct some misinformation I had been given by other medical professionals and offered a follow up (free within 2 weeks).

March 3, 2025
Rated 5 out of 5 stars

Great Service

Efficient, flexible, helpful and skilful. I wanted to change an appointment a couple of times and this was done swiftly and easily. Ear cleaned without fuss and with kindness. Great service on all fronts.

March 3, 2025
Rated 5 out of 5 stars

Excellent experience - highly recommend

Easy to book, easy to find and really good customer service at all levels. I used to go to the Victoria branch, which is no longer available, and it was my first time with this location. Really impressed with the staff and the service. Quick, pain-free and sorted the issue out thoroughly. Would highly recommend.

February 21, 2025
Rated 5 out of 5 stars

Excellent

Excellent, thorough service. I have been to hearology many times and have always been very happy with the results.

February 26, 2025
Rated 5 out of 5 stars

The best specialists

If I could give more stars - I would. The most amazing doctors and receptionists and really good professional service. I tried Specsavers audiologists too initially as it was closer to where I live, but they couldn't help me and told me to use olive oil drops for my ears. The drops weren't working so I decided I need to go see a specialist at Hearology who couldn't fully help during the first appointment BECAUSE the olive oil actually was not helpful at all and so they booked me for a free follow up after which I can finally hear. I feel beyond grateful for such kind and caring approach. Highly recommend!
Thank you!

February 25, 2025

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