Hearology Liverpool Street Reviews 372

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 142 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, knowledgeable, and friendly, making them feel at ease throughout their visits. Many highlight the exceptional customer service, noting the caring and helpful approach of the team. The service itself is frequently described as efficient, quick, and thorough, with many appreciating the pain-free and comfortable user experience. People also found the booking process to be very easy, with convenient appointment availability. Reviewers often mention the clear explanations provided by the staff and the positive results achieved, such as improved hearing.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the quick, efficient, and friendly... See more

User experience

Consumers find the user experience to be positive. Many reviewers describe it as a "first class" and... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently highlight the politeness,... See more

Booking process

People report positive experiences with the booking process. Customers found it easy and efficient, with many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very good quality staff; thorough clean. I've never had a bad experience here. Bridget this time was especially good (gentle, careful, thorough and clearly skilled). I'm understanding that it's worth... See more

Rated 5 out of 5 stars

My experience at Hearology was absolutely first class. The professional staff were amazing, so knowledgeable and of course skilful. Abigail attended me on my first visit and Bridgette my second. Both... See more

Rated 5 out of 5 stars

Quick, efficient, no fuss and no discomfort. It’s in my diary to make an appointment for ear cleaning every six months. Always a good experience. My hearing might not be as sharp as 60 years ago but... See more

Rated 5 out of 5 stars

Going to the Hearology Liverpool Street clinic was the best decision I ever took for the health of my ears! I have been experiencing hearing problems for a couple of months and so I opted for an ear w... See more


Company details

  1. Audiologist

About Hearology Liverpool Street

Written by the company

The Country’s Leading Hearing And Ear Care Specialist Welcomes You To Its London Liverpool Street Clinic's Trustpilot Page, Which Was Created On 1st October, 2023.

Hearology’s London Liverpool Street Clinic Has Also Collected Hundreds Of Google Reviews Since We Opened There In March, 2018 And Has A Google Star Rating Of 5.0. We Also Have a Main Hearology Trustpilot Page That Has Hundreds More Reviews And A 4.9 Star Rating.

Our Services Are Externally Validated By The Care Quality Commission (CQC) To Assure Rigorous Safety, Hygiene And Clinical Quality Standards. Hearology Is One Of Only A Handful Of Audiologists In The Country To Have Achieved This Distinction. 

Our Services Include Hearing Tests, Hearing Aids, Microsuction Ear Wax Removal, Tinnitus Management, Balance Services And Custom-Fit Earware. 

Hearology Also Has Trustpilot Pages For Our Clinics in London Bridge and Forest Row (East Sussex)

Book an ear cleaning appointment

Book a hearing test


Contact info

4.9

Excellent

TrustScore 5 out of 5

372 reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

A painless experience

The consultant was efficient and had the perfect balance of friendliness and professionalism. She showed me a photo of my perforation which was interesting.

April 29, 2026
Rated 5 out of 5 stars

Quick,efficient, no discomfort

Quick, efficient, no fuss and no discomfort. It’s in my diary to make an appointment for ear cleaning every six months. Always a good experience. My hearing might not be as sharp as 60 years ago but this ensures I hear what people are saying first time round.

April 16, 2026
Rated 5 out of 5 stars

I was seen on time

I was seen on time, the process was quick & easy & Steve, who was conducting the removal, couldn't have been more helpful and reassuring throughout the whole process.

April 8, 2026
Rated 5 out of 5 stars

Recommended

Quick, efficient and friendly.
Only (slight) issue was that the reception had gone home
For the weekend, so it was quite hard to get into the building

April 2, 2026
Rated 5 out of 5 stars

A first class overall experience.

A very good pre-appointment set of arrangements and explanation of what would be involved.
A well organised. helpful and flexible reception.
A first class technician carried out the procedure in a reassuring way with clear explanations about what he was doing and why.

April 1, 2026
Rated 5 out of 5 stars

Stephen was great

Stephen was great , super nice and clear. Only thing is that I found the place hard to find . Not a lot of signage for Hearology in the building.

March 31, 2026
Rated 5 out of 5 stars

My vacuum suction treatment at…

My vacuum suction treatment at Hearology New Broad Street was quick, painless and efficient. I was allowed sufficient recovery time before leaving, and was given aftercare guidance. Both the clinician and the receptionist were welcoming, professional and courteous, I would highly recommend this Hearology centre to anyone needing this procedure.

March 26, 2026

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