Hearology Liverpool Street Reviews 

395
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 136 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally professional, friendly, and take the necessary time to carefully explain every step of the procedure. People also really appreciate the quick and efficient booking process, often successfully securing convenient appointments at short notice without experiencing any hassle or discomfort. A few other people also felt that the detailed follow-up care and expert advice provided after the initial treatments were exceptionally valuable. Consumers consistently note how deeply reassuring it is to receive thorough guidance and excellent support during every single clinic visit.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their welcoming, warm, and... See more

Service

Users describe positive interactions with service, highlighting fast and efficient ear care treatments.... See more

User experience

Consumers find user experience to be exceptionally positive, reporting fast and friendly service with minimal... See more

Customer service

Reviewers express high satisfaction and appreciation regarding customer service, highlighting exceptional... See more

Booking process

People report positive experiences with the booking process, highlighting how smooth and efficient everything... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very good quality staff; thorough clean. I've never had a bad experience here. Bridget this time was especially good (gentle, careful, thorough and clearly skilled). I'm understanding that it's worth... See more

Rated 5 out of 5 stars

I could not recommend Hearology more highly. I managed to get a same day appointment for ear wax removal (as my home treatments were not working). I saw a young lady called Ellie, she was brilliant.... See more

Rated 5 out of 5 stars

My experience at Hearology was absolutely first class. The professional staff were amazing, so knowledgeable and of course skilful. Abigail attended me on my first visit and Bridgette my second. Both... See more

Rated 5 out of 5 stars

Going to the Hearology Liverpool Street clinic was the best decision I ever took for the health of my ears! I have been experiencing hearing problems for a couple of months and so I opted for an ear w... See more


Company details

  1. Audiologist

About Hearology Liverpool Street

Written by the company

The Country’s Leading Hearing And Ear Care Specialist Welcomes You To Its London Liverpool Street Clinic's Trustpilot Page, Which Was Created On 1st October, 2023.

Hearology’s London Liverpool Street Clinic Has Also Collected Hundreds Of Google Reviews Since We Opened There In March, 2018 And Has A Google Star Rating Of 5.0. We Also Have a Main Hearology Trustpilot Page That Has Hundreds More Reviews And A 4.9 Star Rating.

Our Services Are Externally Validated By The Care Quality Commission (CQC) To Assure Rigorous Safety, Hygiene And Clinical Quality Standards. Hearology Is One Of Only A Handful Of Audiologists In The Country To Have Achieved This Distinction. 

Our Services Include Hearing Tests, Hearing Aids, Microsuction Ear Wax Removal, Tinnitus Management, Balance Services And Custom-Fit Earware. 

Hearology Also Has Trustpilot Pages For Our Clinics in London Bridge and Forest Row (East Sussex)

Book an ear cleaning appointment

Book a hearing test


Contact info

4.9

Excellent

TrustScore 5 out of 5

395 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(395)

134 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service and great staff

Having visited other hearing clinics over the years I am so relieved to have found Hearology; they are the only ones to have fully restored my hearing and you get a free follow up and advice too! Harry in particular was amazing, patient, kind,professional and explained everything throughout the appointment. Being able to hear again is the best feeling and I recommend Hearology to everybody.

May 15, 2026
Rated 5 out of 5 stars

Superb service

Everyone was friendly. Stephen was brilliant at explaining everything and making suggestions. Great service.

May 28, 2026
Rated 5 out of 5 stars

My first visit

My first visit . Recommended to me by a friend who has a chronic problem with her ears.
Excellent directions , so no difficulties finding the clinic . Easy & convenient journey . Pleasant ambience . On time . Gentle , with a full explanation of what is happening . Excellent service . Thank you .

May 27, 2026
Rated 5 out of 5 stars

A painless experience

The consultant was efficient and had the perfect balance of friendliness and professionalism. She showed me a photo of my perforation which was interesting.

April 29, 2026
Rated 5 out of 5 stars

Quick,efficient, no discomfort

Quick, efficient, no fuss and no discomfort. It’s in my diary to make an appointment for ear cleaning every six months. Always a good experience. My hearing might not be as sharp as 60 years ago but this ensures I hear what people are saying first time round.

April 16, 2026
Rated 5 out of 5 stars

I was seen on time

I was seen on time, the process was quick & easy & Steve, who was conducting the removal, couldn't have been more helpful and reassuring throughout the whole process.

April 8, 2026
Rated 5 out of 5 stars

Recommended

Quick, efficient and friendly.
Only (slight) issue was that the reception had gone home
For the weekend, so it was quite hard to get into the building

April 2, 2026
Rated 5 out of 5 stars

A first class overall experience.

A very good pre-appointment set of arrangements and explanation of what would be involved.
A well organised. helpful and flexible reception.
A first class technician carried out the procedure in a reassuring way with clear explanations about what he was doing and why.

April 1, 2026
Rated 5 out of 5 stars

Stephen was great

Stephen was great , super nice and clear. Only thing is that I found the place hard to find . Not a lot of signage for Hearology in the building.

March 31, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look