Heartboxscotland Reviews 513

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 103 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently express joy and anticipation for their monthly boxes, which are seen as a delightful way to connect with Scottish traditions and products. Many appreciate the high quality and variety of items, including unique gifts, delicious treats, and well-crafted products, often highlighting the thought put into curating each box. The customer service is frequently praised for being fast, polite, and exceptionally helpful, with people noting quick responses to their inquiries. Reviewers also value the unique Scottish origin of the products and the option to customize their boxes with add-ons. However, some customers experienced issues with the quality of certain items, such as a purse chain breaking or an earring post snapping, suggesting occasional defects. A few other people also felt that some items received were not always what they expected or lacked in quality, and one person noted a crushed tablet box.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing delight and satisfaction with the items... See more

Quality

Customers had positive experiences with quality, consistently praising the outstanding and great quality of... See more

Subscription

Users describe positive interactions with subscription, with many expressing excitement and anticipation for... See more

Customer service

Reviewers consistently express satisfaction with customer service, often describing it as great, amazing, and... See more

Location

Consumers find the location to be a source of delight and appreciation, with many expressing a strong... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It has always been my dream to travel to Scotland, so much so that I actually looked into moving there. Since neither have happened yet receiving my Heartbox each month makes me feel closer to that dr... See more

Company replied

Rated 5 out of 5 stars

Absolutely love receiving my box of Scottish items every month. The thought put into the boxes every month to create these boxes is amazing, the recipes sent are always delicious. Each month whe... See more

Company replied

Rated 5 out of 5 stars

All my transactions with Heartbox have been great. There are the occasional shipping issues, but that is beyond the control of Heartbox. I would suggest on something like the "treats of Scotland" to n... See more

Company replied

Rated 5 out of 5 stars

I enjoy the little sneak peaks provided each month and look forward to receiving my Heartbox and finding the surprises it holds. I appreciate every piece and rarely share the treats. Options for addi... See more

Company replied


Company details

  1. Gift Shop

Written by the company

Whether you are a Scot who has wound up on sunnier shores or just a fan of Scottish culture and talent who wants to discover more of our nation’s finest gifts, our beautiful premium products will bring Scotland to YOU. Every month, we will deliver a Heartbox packed with a wide selection of high-quality gifts encapsulating Scotland’s proud heritage. You’ll be surprised and delighted by our selections, which will bring little pieces of Scotland to you, wherever you are – and for a while at least, bring your heart back home. A Scottish subscription box where you choose how regularly you would like to pay. LITTLE PIECES OF SCOTLAND TO YOUR DOOR - WHEREVER YOU ARE.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

513 reviews

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Rated 5 out of 5 stars

I miss Scotland terribly and love…

I miss Scotland terribly and love getting my box every month! I appreciate being able to track my box and for that I thank you.

July 12, 2023
Heartboxscotland logo

Reply from Heartboxscotland

Thanks so much for feeding back Linda, we love sending you a wee bit of Scotland when you can't be here.

Sending love from Scotland.

Lachlan @ The Heartbox Team 💙🏴󠁧󠁢󠁳󠁣󠁴󠁿

Rated 5 out of 5 stars

I look forward to receiving my Heartbox…

I look forward to receiving my Heartbox every month. It's like a wonderful Christmas gift monthly..thank you for sharing Scotland with me.
Sincerely Laurie

June 7, 2023
Heartboxscotland logo

Reply from Heartboxscotland

Thanks so much for feeding back Laurie, we love sending you a wee bit of Scotland when you can't be here, we agree it's like that Christmas morning feeling each and every month!

Sending love from Scotland.

Lachlan @ The Heartbox Team 💙🏴󠁧󠁢󠁳󠁣󠁴󠁿

Rated 4 out of 5 stars
Heartboxscotland logo

Reply from Heartboxscotland

Thanks so much for feeding back Jennifer, we love sending you a wee bit of Scotland when you can't be here.

Sending love from Scotland.

Lachlan @ The Heartbox Team 💙🏴󠁧󠁢󠁳󠁣󠁴󠁿

Rated 5 out of 5 stars
Heartboxscotland logo

Reply from Heartboxscotland

Thanks so much for feeding back Donna, we love sending you a wee bit of Scotland when you can't be here.

Sending love from Scotland.

Lachlan @ The Heartbox Team 💙🏴󠁧󠁢󠁳󠁣󠁴󠁿

Rated 5 out of 5 stars

The Heartboxes always arrive quickly…

The Heartboxes always arrive quickly and are packaged well. Contents are interesting and some are very useful!

June 7, 2023
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Reply from Heartboxscotland

Thanks so much for feeding back Sharon, we love sending you a wee bit of Scotland when you can't be here.

Sending love from Scotland.

Lachlan @ The Heartbox Team 💙🏴󠁧󠁢󠁳󠁣󠁴󠁿

Rated 5 out of 5 stars

I look forward to each box

I look forward to each box. It is just a bit of Scotland that I can enjoy and show my friends. Thank you so much.
Maggie Cooper

May 17, 2023
Heartboxscotland logo

Reply from Heartboxscotland

Thanks so much for feeding back Marie, we love sending you a wee bit of Scotland when you can't be here.

Sending love from Scotland.

Lachlan @ The Heartbox Team 💙🏴󠁧󠁢󠁳󠁣󠁴󠁿

Rated 5 out of 5 stars

Excellent

I enjoyed being a customer of the company because of the excellent customer service. I was always informed of updates and reminders of when charges would come out for autopayment. I'm sad to have to end it as I've had some life changes, but hope to return in future.

May 17, 2023
Heartboxscotland logo

Reply from Heartboxscotland

Thanks so much for feeding back Shannon, we love sending you a wee bit of Scotland when you can't be here.

We hope to see you back again soon, sending love from Scotland.

Lachlan @ The Heartbox Team 💙🏴󠁧󠁢󠁳󠁣󠁴󠁿

Rated 5 out of 5 stars

I absolutely love Heartbox

I absolutely love Heartbox! I would not have cancelled but my husband lost his job and we are going to be living on way less money. I pray that if something changes I will get to resubscribe. Scotland is the only country on my bucket list to visit as my ancestry comes from there and getting this box always makes me feel closer!

May 17, 2023
Heartboxscotland logo

Reply from Heartboxscotland

Thanks so much for feeding back Stephanie we love sending you a wee bit of Scotland when you can't be here.

We are so sorry to hear you haven't had a great time lately, we sending love from Scotland for you and your family and hope you get to visit us here in Scotland soon.

Lachlan @ The Heartbox Team 💙🏴󠁧󠁢󠁳󠁣󠁴󠁿

Rated 5 out of 5 stars

Delivery was on time

Everything I received was awesome.

May 17, 2023
Heartboxscotland logo

Reply from Heartboxscotland

Thanks so much for feeding back Carol, we love sending you a wee bit of Scotland when you can't be here.

Sending love from Scotland.

Lachlan @ The Heartbox Team 💙🏴󠁧󠁢󠁳󠁣󠁴󠁿

Rated 2 out of 5 stars
Heartboxscotland logo

Reply from Heartboxscotland

Hi Diane thanks so much for taking the time to feedback, I am so sorry to hear the tartan dining set wasn't to your personal taste. We had great feedback on this item, but we understand not everyone will have the same taste, we are sorry these items weren't to your liking I hope you loved the other items in your box!

The great thing about Heartbox is you can pause or skip a month if a particular theme or gift is not to your taste, we did release the tartan dining set as a sneak peek so keep a wee eye on your email and our socials for future orders and if it's not to your taste you can skip that month.

Sending you warm wishes from Scotland, thanks for being part of the Heartbox Clan 💙 🏴󠁧󠁢󠁳󠁣󠁴󠁿 

Rated 5 out of 5 stars

A little bit of Scotland

The products are always high quality and the box in general makes me feel like I've received a little bit of Scotland by mail.

May 17, 2023
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Reply from Heartboxscotland

Thanks so much for feeding back Rhonda, we love sending you a wee bit of Scotland when you can't be here.

Sending love from Scotland.

Lachlan @ The Heartbox Team 💙🏴󠁧󠁢󠁳󠁣󠁴󠁿

Rated 5 out of 5 stars

Love Heartbox! Love Heartbox Support!!!

Not only does Heartbox deliver truly BEAUTIFUL items, but their Support Team is top notch! When one of boxes went missing in transit, Heartbox Support was able to track down what happened and offer a quick and very satisfactory solution!

December 8, 2022
Heartboxscotland logo

Reply from Heartboxscotland

Thanks so much for feeding back Linda, we love sending you a wee bit of Scotland when you can't be here.

Sending love from Scotland.

Lachlan @ The Heartbox Team 💙🏴󠁧󠁢󠁳󠁣󠁴󠁿

Rated 5 out of 5 stars

I absolutely love my shawl

I absolutely love my shawl, the shortbread was delicious and I can't wait to hang the heelan coo on my Christmas tree. It definitely brought a bit of my "home land" to my home here in Canada. Just LOVE it!

December 8, 2022
Heartboxscotland logo

Reply from Heartboxscotland

Thanks so much for feeding back Fiona, we love sending you a wee bit of Scotland when you can't be here.

We hope you get to visit soon!

Sending love from Scotland.

Lachlan @ The Heartbox Team 💙🏴󠁧󠁢󠁳󠁣󠁴󠁿

Rated 1 out of 5 stars
Heartboxscotland logo

Reply from Heartboxscotland

Hi Donna

Our boxes are sent fully tracked, I've just checked the tracking on your order, you should have received this by email? Your box is showing as delivered to you on the 15th of November?

It doesn't look like we have received any other contact from you, I will have one of the team reach out to you today to see if we can understand what's gone wrong.

Kind Regards
Lachlan
The Heartbox Team

Rated 5 out of 5 stars

The products are very unique and…

The products are very unique and well-known. Truly, very lovely.

December 7, 2022
Heartboxscotland logo

Reply from Heartboxscotland

Thanks so much for feeding back, we love sending you a wee bit of Scotland when you can't be here.

We hope you get to visit soon!

Sending love from Scotland.

Lachlan @ The Heartbox Team 💙🏴󠁧󠁢󠁳󠁣󠁴󠁿

Rated 5 out of 5 stars

Anticipation

I look forward to my box arriving every month bringing a piece of home a little closer. The items are quality and unique.

December 3, 2022
Heartboxscotland logo

Reply from Heartboxscotland

Thanks so much for feeding back, we love sending you a wee bit of Scotland when you can't be here.

We hope you get to visit soon!

Sending love from Scotland.

Lachlan @ The Heartbox Team 💙🏴󠁧󠁢󠁳󠁣󠁴󠁿

Rated 3 out of 5 stars

Meh, average

To me, the items included in the heartbox were not a great representation of scotland. The items in weebox were much better. Weebox had history books, food and some items from my favorite show, outlander

October 7, 2022
Heartboxscotland logo

Reply from Heartboxscotland

Hi Jane

Thanks for taking the time to feedback and review. From what I can see you received our FALL FOR SCOTLAND box. Each box has a different theme to showcase various aspects of Scottish culture (it also means you experience something new). All of our boxes include a food item in your box was the world famous Tunnocks caramel wafers, I hope you enjoyed them they are made just down the road.

Fall in Scotland is all about coorien in and wrapping up warm, we loved our tartan gloves and coin purse from this box, i'm sorry if this wasn't you're favourite.

We do have other boxes which are themed on more historical aspects and in certain months based on your favourite show Outlander! Keep your eyes peeled on the themes and sneak peeks each month, these really help to decide if each box is to your personal taste.

The great thing about Heartbox is you can join and pause based on which boxes you relate to most.

If I can do anything else to help please let me know.

Lachlan
The Heartbox Team

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