Heartland Interiors Reviews 

229
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

Bought our sideboard, TV unit and side tables from Heartland Interiors back in 2014. They are all beautifully made and are really solid pieces of furniture. They still look like new. I was about to bu... See more

Rated 1 out of 5 stars

I can't add much more than others - they took my order and money a little over a week ago and the only way I find out by chance that they ceased trading is here. No notice posted on the website to ex... See more

Rated 5 out of 5 stars

Whilst it is easy to complain when things go wrong, it is even better to applaud when things go right and in this case, exceed expectations. The book case is extremely well made with careful att... See more

Rated 5 out of 5 stars

wonderful customer service. excellent delivery. it was carried in and put where i wanted. its a lovely colour. smells amazing i had oak hidden computer desk/cupboard. plenty of room for printer and fi... See more

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4.0

Great

TrustScore 4 out of 5

229 reviews

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4.0

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(229)

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Rated 5 out of 5 stars

Absolutely delighted

My kitchen was tight for space and I couldn't find a unit to fit so sent sketches to Heartland interiors. A few emails later and after incorporating their suggestions a design and price were finalised. The unit arrived a few weeks later. I am absolutely delighted with it, the quality is fantastic and its exactly as we discussed. Have now started recommending Heartland interiors to friends and would definitely use them again.

May 30, 2016
Unprompted review
Rated 5 out of 5 stars

Outstanding

Fantastic quality, good communication, very helpful staff, smooth delivery, great all round service.
WI'll definitely use them again or recommend to friends & family.very pleased.

May 28, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent products and service.

Ordered a cupboard for the kitchen but wanted a specific size. Sent the measurements and spec, received a quotation and time frame. The whole process was seamless, regular updates regarding delivery and an excellent delivery service. Would not hesitate to recommend, will certainly purchase from Heartland again.

May 13, 2016
Unprompted review
Rated 4 out of 5 stars

Long Wait but worth it!

Order took 10 weeks to complete which I was expecting but then my delivery slot was cancelled. however I was given another slot 5 days later and this went without a hitch. The 2 delivery guys delivered the very large and heavy piece of furniture up stairs with professionalism and humour. the linen press is exactly what I wanted as an airing cupboard I had used previously has been removed. It is beautifully made and is worth what I paid for it.

May 12, 2016
Unprompted review
Rated 5 out of 5 stars

Impressive furniture and service

We were so impressed with the first oak bookcase we bought from Heartland that we ordered a second identical one! The furniture is of high quality and very well made and were very impressed with the company's service and responsiveness to any queries we had.

May 2, 2016
Unprompted review
Rated 5 out of 5 stars

Quality bed

The bed arrived and was much nicer than expected, very solid and beautifully painted. Communication with the company was excellent - given a 3 hour delivery window and the driver called to give me his estimated arrival time. Delivery guys then assembled the bed and left everything perfect. Definitely recommend!

April 28, 2016
Unprompted review
Rated 5 out of 5 stars

Monks Bench error

We ordered the wrong finish on a Monks Bench and the staff couldn't be more helpful, they arranged delivery of the new one & collection of the old on without any charge - absolutely excellent service.

April 27, 2016
Unprompted review
Heartland Interiors logo

Reply from Heartland Interiors

Glad your happy :)

Rated 2 out of 5 stars

Bad Experience

I ordered a number of items from Heartland Interiors after reading their good reviews. I chose them over a local company and am extremely disappointed that I've wasted the amount of time on this order that I have to date.

When I ordered my items on 6th February and was told the lead time was 30 working days. After about 3 weeks I enquired about a delivery date. I was then told the lead time was 6 weeks. A few more weeks and more enquiries later I was told it was 8 then 10 weeks and finally I was given a delivery date of 20/04/2016. I was told by one of the senior people at the company that deliveries can range from 12 to 16 weeks. If this is true, then why say 30 working days on the website and allow people to order items when that is not the case?

I received a text message this morning 20/04 at 3.21am to say my delivery was not coming because my unit was of poor finish. Questions I have are what happens now - do I wait another 10-12 weeks, why couldn't I get the rest of my items delivered and why are there no quality checks along the way so you're not told the morning of the delivery that it won't be coming?

So far my experience with Heartland interiors has been poor and in most cases I've had to chase them. I can't comment on their products and quality because I have nothing to show!

UNACCEPTABLE!

April 20, 2016
Unprompted review
Heartland Interiors logo

Reply from Heartland Interiors

There's no doubt we should have done better for this lady, we're all very sorry and I've said so to her. We should certainly have been faster and communicated better. We've learned some hard lessons here, so we're changing the way the company is administered and have brought forward our plans to bring in more cabinetmakers to help us manage our workload more quickly.

Equally of course we have to be fair to ourselves too. Not everything in this review is balanced or accurate. For example only one piece of furniture out of four wasn't delivered as arranged on 20 April. The fourth developed a very minor fault whilst being loaded in the early hours of the morning when no joiners were on site and so failed quality control, but was soon made good and has since been delivered. Two of the pieces ordered were from our clearance section and could have been delivered very quickly after sale but the customer wanted to wait and save on costs by combining delivery. We are very open about there being a wait if we're building to order, but my reference to 12 or 16 weeks wasn't about us at all, it was about what can happen elsewhere in an industry where so much is imported now - at least we do build the vast majority of our own furniture in our own factory, and look forward to being back down to 20 or 30 day lead times really soon now.

This lady started pressing us for a delivery long before her turn was due and whilst we were working flat out serving other customers ahead of her in the build queue. Of course, I really wish we'd been faster just lately for everyone in the queue, but we'll always be so grateful for all the kindness and support we receive from the vast majority of our customers who understand we really do try our best to get to them as quickly as we possibly can.

Jon and David Giles
Directors
Heartland Interiors Ltd

Rated 5 out of 5 stars

fabulous piece of furniture

wonderful customer service. excellent delivery. it was carried in and put where i wanted. its a lovely colour. smells amazing i had oak hidden computer desk/cupboard. plenty of room for printer and files. pull out drawer for laptop. its strong, beautifully made and i am delighted to own such a wonderful piece of furniture. i treated myself to this as a birthday present and its amazing. if i want anything oak/wood again i will make heartland interiors my first call. really thrilled. thankyou

April 15, 2016
Unprompted review
Heartland Interiors logo

Reply from Heartland Interiors

Thank-you very much
Glad you like it :)

Rated 4 out of 5 stars

Eventually bespoke

This company has great reviews and made exactly what we wanted to fill a gap with a handsome shelved cupboard. It was, however, very delayed by problems at the factory and I was disappointed to have to find this out myself when I had heard nothing close to the official estimate 28 day lead-in.
The cupboard looks very nice, although one of the door panels is loose and slides along to reveal an unpainted margin. I may pursue this later or just diy glue it.

April 11, 2016
Unprompted review
Heartland Interiors logo

Reply from Heartland Interiors

Glad you like it Stephen.
We do quote up-to 30 working days which can (and often do during peak periods) run over for bespoke pieces like yours. We have no idea where "the official 28 day lead-in" comes from? We describe our lead times across all our listings and trading sites.

The panels inside the door frames are deliberately left loose within the frame to allow for wood expansion & contraction. Sometimes during transport they may move slightly (or when it's too cold they may shrink) however they can be easily manoeuvred back into place. The alternative would be to pin & glue them into place however this may force stress fractures or splits around the frames which would likely be a cause of complaint some years later. If the problem persists or if you are unsure then please do get in touch.
Hope this makes sense and thank-you for your comments.

Rated 5 out of 5 stars

Very happy

We are so pleased with our bookcase. It fits our space perfectly as we had a narrow alcove in our kitchen to display books etc. It was delivered by a friendly and helpful driver who checked with us the day before regarding the delivery. The bookcase is good quality and exactly as I expected colour wise. Very happy!

April 11, 2016
Unprompted review
Rated 5 out of 5 stars

Great product and delivery on time

I needed a bookcase to take a collection of books. Heartland Interiors were able to modify the measurements slightly from those advertised on line. The bookcase arrived and is perfect. The delivery was prompt and the delivery men were helpful and gave me some great tips on how to get a good finish as I intend to have it painted to match the rest of our room

April 7, 2016
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant

I recently asked Heartland Interiors to build and deliver a linen cupboard for me. The whole process was unbelievably easy, the furniture itself is beautiful and I was astonished by the price - especially since it was custom made for me at no additional charge.

However, the main thing that I was absolutely blown away with was the fantastic level of Customer Service from everyone that I dealt with, I didn't think companies like Heartland Interiors existed anymore.

I can't praise them highly enough.

April 7, 2016
Unprompted review

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