The customer service was great! I really didn't expect to be helped in a satisfactory way as online communications a lot of times go unanswered. my email was answered quickly and they are sending a... See more
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Review summary
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Love that I can get gold filled jewelry at a great price. Orders always come on a timely basis. I've gotten great gifts for friends and family. Gold filled jewelry is a great alternative since 14KT... See more
Heart Made of Gold had fast shipping and gorgeous quality of product. I have worn my earrings everyday since I got them 9 months ago and no issues, tarnishing or irritation!
Diamond baguette ring was great quality and anti tarnish gold. Would highly recommend this merchant! Gave ring as gift and niece loved it!
3.7
Average
184 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 45% of negative reviews
Typically replies within 48 hours
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Buyer beware
Buyer beware.
These folks are aggressively rude!!
One of the worst customer service experiences ever.
Not worth dealing with hateful folks hocking cheap jewelry!!!
Heart of gold has requested. I remove this review saying that I felt that they treated me rudely and if I don’t do so they are going to take legal action. Be very careful with these folks If you don’t leave shining review , they become litigious.
This review was reposted and updated after Heart Made of Gold sent me text messages stating they are going to sue me for calling them rude and used hate speech about mental health issues in their texts to me. I feel strongly buyers should beware.
February 2, 2024
Unprompted review
Reply from Heartmadeofgold
This is your second review after the first review was removed by Trustpilot for VIOLATING their guidelines with your DEFAMATORY statements.
We appreciate your feedback however the dispute you opened was decided in our favor after we provided your bank significant evidence that the item was delivered. You continue to leave horrible and defamatory comments about our business all over social media and it's clear you have a vendetta out for our business. The issue you should have is with USPS and yet 5 months later continue to harass our business. Should you need assistance with filing a claim with USPS you can reach out to our support team to do so.
Love their jewelry! 10/10 recommend
I purchased 2 pairs of hoops from them in November 2022. Other than a small issue due to my own error (almost 2 years later) that they were quick to help me fix, I wear these earrings every day! They are great quality. Customer service from them is fantastic as well. I will definitely be buying from them again! Earrings were gorgeous, very classy and subtle.
August 30, 2024
Unprompted review
Reply from Heartmadeofgold
Thank you so much for your kind feedback!
Reply from Heartmadeofgold
Thank you so much for your kind feedback!
Buyer beware
Buyer beware. I ordered 2 rings in size 8 - one fits perfectly the other was way too small customer requested picture of item with all packaging- which I sent. They insisted that ring was a size 8 it isn’t ,barely fits on my ring finger which is a true 6.5. I wanted to return , however they will only give me store crediit which I do not want. . Since I used a coupon it nullified the return policy. What a scam - they always offer a coupon so they get no returns.
August 11, 2024
Unprompted review
Reply from Heartmadeofgold
We’re sorry to hear about your experience and appreciate your feedback. All of our rings are made according to standard sizing, and we rely on customers to choose the size that best fits them. All of our rings are labeled by size, and if you’re unsure of your size, we’re happy to help guide you or provide our printable size chart.
We also offered to exchange the ring for a larger size to ensure a proper fit. If you need further assistance, please don’t hesitate to respond to our emails—we’re always happy to help.
Gold-filled is the way to go!
Gold-filled lasts so much longer and is of better quality than gold-plated. I love Hearts Made of Gold for having so many beautiful gold-filled designs. You get great quality for reasonable prices! (Note: I also like their gold-plated jewelry, but I strive to purchase golf-filled only. It's a much more natural gold color and again, lasts longer!)
July 31, 2024
Unprompted review
Reply from Heartmadeofgold
Thank you for your feedback!
Totally in love
August 1, 2024
Unprompted review
Reply from Heartmadeofgold
Thank you so much for your feedback!
Had a damaged product and was assured…
Had a damaged product and was assured that it was not a normal occurrence and they gladly replaced the item. Super excited to receive it in the mail. I wear the other ring I ordered all the time!
July 14, 2024
Unprompted review
Reply from Heartmadeofgold
Thank you for your feedback and glad we were able to assist you!
Quality and beauty in one place
July 8, 2024
Unprompted review
Absolutely beautiful!
June 24, 2024
Unprompted review
Reply from Heartmadeofgold
Thank you for your feedback!
the necklaces I got from this shop are…
the necklaces I got from this shop are so beautiful and dainty 🥰
March 25, 2024
Unprompted review
Reply from Heartmadeofgold
Thank you for your feedback!
Quality Pieces
Love there pieces, don’t tarnish and ruin. They are very unique and are very good quality.
June 9, 2024
Unprompted review
Reply from Heartmadeofgold
Thank you for your feedback!
Quality for the price
I buy jewelry here because it’s great quality for the price. The gold does not tarnish or fade and they are great everyday pieces!
August 12, 2023
Unprompted review
Reply from Heartmadeofgold
Thank you for your feedback!
Beautiful Jewelry
I received my jewelry quickly and it is gorgeous!! I haven't taken it off since receiving it and it is beautiful as the first day. The pieces are exactly as pictured and described on the website.
June 7, 2024
Unprompted review
Reply from Heartmadeofgold
Thank you for your feedback!
I love this company for cost-effective jewelry !
I love this company! The jewelry is comfortable and doesn’t rust. And it comes in such cute boxes!
June 7, 2023
Unprompted review
Reply from Heartmadeofgold
Thank you for your feedback!
Will order again
All of my items were great quality and came as pictured. I will definitely be ordering again!
June 7, 2024
Unprompted review
Reply from Heartmadeofgold
Thank you for your feedback!
Jewelry doesn't tarnish
Jewelry doesn't tarnish! Such high quality pieces!
June 7, 2024
Unprompted review
Reply from Heartmadeofgold
Thank you so much for your feedback!
Reply from Heartmadeofgold
Thank you so much for your feedback!
Thank you so much for your feedback!
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