Heat Matters Reviews 213

Would highly recommend dermot and his team very professional and would definitely use again

I recently completed on my house purchase and wanted a fuel burner installed. Attended the show room in Middleton to view different types. Rang and spoke to Dermot, arranged the assessment. The installation was completed by Dermot and Ben, everything was just perfect, their work was clean and they tidied up leaving the lounge as they found it with the exception of the brilliant burner they had fitted. Dermot explained the working of the burner before leaving. Spot on guys and I would definitely recommend you if anyone is looking for a burner.

Cannot recommend more highly. From initial advice on selecting a suitable stove and mantle to the installation everything was extremely professional. The actual installation was quite complicated and significant remedial work was expertly carried out beforehand by Dermot and Jay.

Highly recommend Dermot and jay at heat matters!! From the initial visit in the showroom talking through what we wanted and going through everything to the day of fitting was flawless thanks to Dermot and Jay. We are over the moon with our new stove, mantle etc, it is absolutely beautiful. The finish is so neat and tidy and Dermot and Jay left making sure everything was left clean, tidy and they took time to show us how to use the stove. Thank you again to you both and I will be recommending you to all friends and family!

So glad Dermot and his team were recommended to us. From walking into the showroom to the finished job Dermot was nothing but helpful and informative. We’d decided we wanted a gas stove so he recommended one to us and gave us some brochures to look through. He came over to survey the location etc of the fire and even advised on which mantelpiece and hearth would suit our home.
The job itself only took one day with Dermot, Jay and Harold. Everything was covered with dust sheets and left thoroughly clean.
We did have an unforeseen problem with the size of our gas pipes which Dermot and Jay came to fix a couple of days ago.
Very impressed from start to finish and the end result is exactly what we wanted. We’ve already recommended them to our friends.
Thank you so much guys 😊

These guys are the best!!!

We couldn’t be happier with our new log burner & fireplace. It looks absolutely stunning. The whole experience from start to finish was fantastic. The team are true experts, professional, and incredibly patient with our (sometimes silly) questions and guided us through every step of the process.
We checked out a couple of other companies before deciding, but nothing came close to the level of service, care, and expertise we received here. Outstanding service and a beautiful result!

Dermot from Heat Matters has looked after our wood burner for 11 years and recently installed a new one.
As always, the service was fantastic and the end result was amazing.
Stove installation can be a messy job, but Heat Matters kept everywhere as dust free as possible and cleaned up as the installation progressed.
Highly recommended.

We recently had a wood burning stove installed by Heat Matters and couldn’t recommend them highly enough.

We first discovered them on Instagram where they post videos of their installs from start to finish, which gave us confidence in their work. We then visited their showroom which is very well set out with plenty of options to see in person.

Dermot, the owner, came out to our house to carry out the survey and measurements. What stood out was that he also works in the showroom, so you deal with the same person throughout the whole process who already understands your property and requirements. He wasn’t pushy at all, just honest advice based on his experience and knowledge.

He provided a quote there and then and the price was very competitive, so we booked them immediately.

On installation day the team were fantastic. They were polite, professional and extremely careful in our home. One small detail that really impressed us was that they even replaced the dust sheets we had already put down with their own protective mats throughout the house wherever they needed access.

Once installed they demonstrated the fire, showed us how everything works and gave advice on aftercare and maintenance.

What really sets Heat Matters apart from other companies is that they provide the full end-to-end service — showroom, advice, survey and installation — rather than using subcontractors. They even offer ongoing chimney sweeping and have offered to return once we’ve finished decorating to complete the final touches.

Great price, great team and excellent workmanship. Highly recommended.

We visited the shop in Middleton and straight away we was met with outstanding customer service, the same day the survey was done 7.30pm on a Saturday night that is just next level customer service and we was super impressed. Installation done a week earlier than planned was super happy. Day of installation was faultless and the precision to detail was exceptional. The installation team was so friendly, gave loads of helpful tips and took extra care in our home protecting everything. It was a pleasure from start to finish dealing with Dermot and would highly recommend this company above any other.

From start to finish Dermot was very professional. The whole experience from picking our fire and mantel to seeing the end product was excellent. I cant thank them enough for making my dream come true with the fireplace I have always wanted.
Thank you so much

Excellent customer service, great products.
The team arrived on time, fitted fireplace and then left ensuring that the room and outside was clean and tidy. Very impressed with their level of service.

Thank you

These guys are fantastic! From the outset they took real care to help me choose the right stove and mantel to suit my needs and my budget. On the day of installation, their professionalism and workmanship was just excellent. My new stove and mantel are real quality and look superb. I'll definitely will be recommending Heat Matters! Thanks Dermot, Ben and Jay!

Andy, Chorlton

From start to finish Dermot and the lads were fantastic. From Dermot coming out to see us to discuss our options to our visit to the lovely showroom where we was greeted with a friendly welcome by Dermot with an offering of refreshments there we chose exactly what we wanted. On the day of fitting they was all professional friendly hardworking and extremely clean and tidy customer service was fantastic and we really couldn't be happier we would highly recommend Heat Matters and would use them again in the future, We will see you again for our yearly service Thankyou again.
Phil & Dawn

I recently had the pleasure of working with Dermot and his fantastic team at Heat Matters, and I can't recommend them enough! From the very beginning, our experience was seamless and enjoyable—truly the best we've ever had with any tradespeople over the years.

Dermot's professionalism and attention to detail really stood out. He took the time to guide us through the options in their lovely showroom.

On the day of installation, the team arrived right on time and worked efficiently. Once the installation was complete, they took the time to ensure we knew how to use it, and even lit it to show us how it works! Plus, they left our home spotless, which was greatly appreciated.

We absolutely love our new log burner—it has transformed our space! A massive thank you to Dermot and the entire Heat Matters team for making this experience so positive and memorable. If you're considering updating your heating, I highly recommend Heat Matters. You won’t be disappointed!

5 stars all the way! ⭐⭐⭐⭐⭐

Outstanding quality work delivered by a friendly, professional team. They gave great guidance on styles that would complement my property, and the showroom is beautiful. Everything was kept clean and tidy throughout the process and once the job was complete.

We have just purchased a log burner from Heat Matters and couldn’t be happier with the experience. From our first visit to the showroom, Dermot was professional, friendly, and extremely helpful, taking the time to explain everything clearly and answer all our questions.
On installation day, Dermot and Ben worked solidly all day and were a pleasure to have in our home. They were professional, respectful, and kept everything clean and tidy throughout the job, which really stood out to us. The workmanship was excellent and the finished result looks fantastic. Thank you both so much for all your hard work!!
We wouldn’t hesitate to recommend Heat Matters to anyone considering a log burner. A top-class service from start to finish. A*

From start to finish, Dermot and his team were professional, friendly, and incredibly patient. Dermot took the time to guide us through all of our options, ensuring we achieved the exact look and feel we wanted. The transformation to our home is outstanding, and we couldn’t be happier! We can’t thank them enough

Dermot & Gerry arrived on time as arranged. All carpets covered instantly to protect them.
They literally just cracked on.
Dermot explained everything thoroughly and gave us lots of handy hints and tips.
He did not leave until he was satisfied everything was working as it should ✔️

Absolutely fantastic Company, Customer Service, Workmanship, Advice, Cleanliness....everything you can think of was 100% perfection. I can't recommend them enough. The showroom is lovely and relaxing with a range of Spirits to enjoy whilst you choose your fire, with the help of Ben's expertise and no pushy sales tactics! They came across a steel gas pipe on installation which they weren't expecting to see, but overcome this problem. This did delay them, and even though it was a late finish for them they still took a lot of time making sure everything was as perfect as could be and cleaned up after themselves. Dermot, Ben and James are fantastic and a pleasure to have working in your home. Thank you so much guys, we are thrilled to bits with our Fires and your Customer Service xx

Dermot and his team were brilliant from start to finish. It was a difficult installation as it had to go through the conservatory glass roof and they managed it brilliantly and I am very satisfied with the end result. They covered all the furniture so I didn’t have to worry too much about dust. Dermot showed me how to operate the fire. He and his team were very pleasant and friendly.