Heat Matters Reviews 

214
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, extensive knowledge, and friendly approach, making the entire process smooth and pleasant. The installation service is frequently highlighted for its excellent workmanship, efficiency, and meticulous attention to keeping homes clean and tidy throughout the process. Many customers are delighted with the high-quality products, finding their new installations beautiful and transformative for their homes. Consumers also appreciate the comprehensive end-to-end service, from initial advice and showroom visits to the final installation and aftercare, leading to high satisfaction and strong recommendations.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Service

People report positive experiences with service, often highlighting the professionalism and expertise of the... See more

Product

Consumers find the product to be positive, with many expressing delight over their new stoves and fireplaces,... See more

Quality

Customers consistently express high satisfaction with the quality of products and workmanship, often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the initial assessment from Dermot and recommendations and product knowledge I would highly recommend. Received quote when expected, booked in for fitting date. Arrived at expected time. Placed d... See more

Rated 5 out of 5 stars

These guys are fantastic! From the outset they took real care to help me choose the right stove and mantel to suit my needs and my budget. On the day of installation, their professionalism and wor... See more

Rated 5 out of 5 stars

From start to finish, Dermot and his team were professional, friendly, and incredibly patient. Dermot took the time to guide us through all of our options, ensuring we achieved the exact look and feel... See more

Rated 5 out of 5 stars

Installing a stove into our first home was one of our main priorities and we couldn't have asked for anything more from both Dermot and Ben. After shopping around, we decided that they were absolutely... See more


Company details

  1. Chimney Sweep
  2. Gas Installation Service

Written by the company

Gas safe and Hetas Installer


Contact info

5.0

Excellent

TrustScore 5 out of 5

214 reviews

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No recent history of asking for reviews

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5.0

All reviews

(214)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A great company, a great owner

Dermot installed my stove back in 2018 and I've been a customer of his ever since. Honesty, integrity, professionalism, perfectionist, customer-oriented - all words to describe Dermot. I'd never hesitate to recommend to anyone to use Dermot for your heating needs.

March 11, 2023
Unprompted review
Rated 5 out of 5 stars

Top quality Work

We are absolutely over the moon with the new stove Dermot and James fitted!
Dermot was knowledgeable, helpful and a pleasure to deal with throughout, and when it came to the job they were both efficient, very tidy and the attention to detail was so impressive!
It looks better than we could have ever imagined.
Honestly could not recommend Dermot at heat matters highly enough.
Thank you both.

March 3, 2023
Unprompted review
Rated 5 out of 5 stars

BEST IN THE BUSINESS!!!

After contacting at least 20 installers over a 2 month period, being let down continiously, and losing the will to have a stove installed all together, we came across Dermot by chance.

Once I spoke to Dermot, I instantly knew he had great knowledge of stove installations.

Our installation was made out by other installers to be over complicated with some saying it couldn't be done. After Dermot arrived to do the survey, he confirmed there was nothing complicated about it.

We set a date, and Dermot and James arrived on time (to the minute) and started working as they took their first step through the door. Everything was covered with sheets within the working area, and installation commenced. Dermot took the time to explain each step and why he was doing it. Installation was completed and all sheets and dirt removed from the working area. Overall absolute 10 out of 10 for the job and finish is amazing.

The materials supplied were of top quality, not mass produced materials bought cheap from a wholesaler and still managed to give us a great price. Also installed my neighbours stove next door the week after.

If you're searching for a stove installer, Heat Matters is the way to go!

February 9, 2023
Unprompted review
Rated 5 out of 5 stars

5kw multi-fuel stove superbly installed…

Just had our 5kw multi-fuel stove fitted in our lounge. Dermot & his colleague were very professional & competent. We could not be more happy with the completed installation. All our carpets, TV & furniture were covered with dust sheets & there was no mess to clear up afterwards. I would recommend to any other customer wholeheartedly.

February 17, 2023
Unprompted review
Rated 5 out of 5 stars

Very happy with the result

Very happy with the result. Fantastic end result for a good price. Dermot and Jay are very friendly but very professional. After the installation Dermot told me about the fire and showed me how to light it. Highly recommended.

February 10, 2023
Unprompted review
Rated 5 out of 5 stars

Would go into business with you if I could.

Dermot has just finished installing our log burning fire today and we are super happy to report that the job is 10/10 with the detail, finish and thought he put into our installation. Happy to recommend to anybody out there. Not often tradesman leave us feeling this happy.

January 31, 2023
Unprompted review
Rated 5 out of 5 stars

Superb installation

Dermot Bond from heat maters and Jay installed our wood burner today. There workmanship and knowledge was excellent. They practically didn’t stop all day. Super professional, would definitely recommend to anyone

November 19, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Service!

Dermot has just fitted a log burner for us and the whole process from start to finish was outstanding. Dermot came to see what we wanted and because we were so unsure of what was the best fire to get he spent time explaining our different options and giving honest advice. It took us a week or two to decide on a fire but Dermot was always happy to answer our questions during this time.
We were quite apprehensive about having the work done because of the amount of dust we'd heard it caused but Dermot and Jay covered everything up and worked so quickly and neatly we were over the moon!
The fire looks and feels amazing! It is honestly the best money we have ever spent!, We would definitely recommend Dermot without a second thought!,

October 4, 2022
Unprompted review
Rated 5 out of 5 stars

5/5 service!

Really impressed with Dermot who has just installed a new wood burner for us. We found Dermot through a recommendation and he's been brilliant - very knowledgeable about which fire would be the best one for us and definitely the cleanest tradesman we've ever had! Great bloke, would really recommend.

September 29, 2022
Unprompted review
Rated 5 out of 5 stars

Class Company

I wish I could give Dermot a 10.
He is absolutely outstanding.
I would recommend his company 💯.
Dermot was recommend to us . He came when it was convenient for us, he assessed the job, gave us advice on fires we could buy,and picked the fire us for us.Dermot and James fitted the fire last week and we are thrilled with it .
They are very professional, clean workers. They are very knowledgeable
and I can not praise them enough.

August 9, 2022
Unprompted review
Rated 5 out of 5 stars

Log burning stove in kitchen

Excellent service from start to finish, Dermot was always happy to answer any questions and go through the details of the work involved. I was kept informed about when the stove was due and it was installed the day after it was delivered. Dermot's workmanship and attention to detail is impressive, and the whole installation looks fantastic.
I would highly recommend Dermot and wouldn't hesitate to give him any future work.

June 24, 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommended

I’ve used Dermot from Heat Matters for the install of two wood burning stoves and supply of wood / kindling over the last couple of years, and would highly recommend him. His workmanship, care and attention to detail is second to none! He is very reliable and very reasonably priced. Highly recommend!

June 6, 2022
Unprompted review
Rated 5 out of 5 stars

Great work - I am a happy bunny!

Dermot was recommended by my plasterer and I subsequently discovered he'd installed a woodburner next door. He came to estimate the job and once I agreed, he set a date and came when he said he would for the installation. He supplied and fitted a beautiful surround, slate backing, hearth and woodburning stove. He was very fast and efficient and cleared up afterwards really well - considering the amount of demo he had to do I was extremely impressed with that! I love the work and would recommend Heat Matters highly.

May 2, 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Dermot replaced my old fire when it became problematic. It wasn't a straightforward job, as I'd mosaiced all around the fire! The make things more complicated, the new fire was a different shape. Dermot removed the old fire, taking a lot of care to do the absolute minimal damage possible to the surround. I have used Heat Matters now for a number of years, for one thing or another. Dermot is always very professional, clear and punctual. He uses dust sheets and clears away any debris. I highly recommend Heat Matters.

March 2, 2022
Unprompted review
Rated 5 out of 5 stars

Steve and Tracy wright

Dermot and his guy,s fitted our wood burning stove about 2 weeks ago now. To be honest I forgot to write a review. Dermot has done a beautiful job on the fire, fitted an twin lined flue. Tiled the wall behind the fire plus a lovely slate harth.
Fabulous job guys thank you very much.

February 28, 2022
Unprompted review
Rated 5 out of 5 stars

A well deserved 5 stars

After being recommended to us we booked Dermot to install our new log burner and twin walled flue into an existing false chimney breast. On the day of installation Dermot and his apprentice Olly arrived and completed the job efficiently and with very little disruption, I'm sure made more challenging by the electricity going off shortly after they arrived (nothing to do with them I hasten to add!). Both were professional and respectful of our property from start to finish, covering all our carpets and furniture that would be affected with plenty of dust sheets. Cannot recommend Dermot highly enough. From the first phone call to the installation, communication was excellent and he turned up to do both the survey and installation exactly when he said he would. Also very reasonably priced.
If you need a log burner or gas stove/fire installing you wont be disappointed if you book Dermot.

February 24, 2022
Unprompted review
Rated 5 out of 5 stars

Log Burner installation

I ordered my Log Burner On the day of the fitting got a call from Dermot he told me he will be with me within the next 25 mins. He arrived spot on time introduced himself and His padawan Olly, Dave, James and Charlie. I made them both a Bacon, Egg and cheese toastie then they got straight on with the job. They were very professional, Polite and Courteous throughout the installation.

I would recommend these guys to any one. Thanks guys.

February 8, 2022
Unprompted review
Rated 5 out of 5 stars

New fireplace

Heat Matters fitted my mum a new fire place. Everything was impeccable from the first contact to the last goodbye. Fast, efficient and reliable service. Could not recommend these guys enough.

January 27, 2022
Unprompted review

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