Heat Matters Reviews 

214
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, extensive knowledge, and friendly approach, making the entire process smooth and pleasant. The installation service is frequently highlighted for its excellent workmanship, efficiency, and meticulous attention to keeping homes clean and tidy throughout the process. Many customers are delighted with the high-quality products, finding their new installations beautiful and transformative for their homes. Consumers also appreciate the comprehensive end-to-end service, from initial advice and showroom visits to the final installation and aftercare, leading to high satisfaction and strong recommendations.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Service

People report positive experiences with service, often highlighting the professionalism and expertise of the... See more

Product

Consumers find the product to be positive, with many expressing delight over their new stoves and fireplaces,... See more

Quality

Customers consistently express high satisfaction with the quality of products and workmanship, often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the initial assessment from Dermot and recommendations and product knowledge I would highly recommend. Received quote when expected, booked in for fitting date. Arrived at expected time. Placed d... See more

Rated 5 out of 5 stars

These guys are fantastic! From the outset they took real care to help me choose the right stove and mantel to suit my needs and my budget. On the day of installation, their professionalism and wor... See more

Rated 5 out of 5 stars

From start to finish, Dermot and his team were professional, friendly, and incredibly patient. Dermot took the time to guide us through all of our options, ensuring we achieved the exact look and feel... See more

Rated 5 out of 5 stars

Installing a stove into our first home was one of our main priorities and we couldn't have asked for anything more from both Dermot and Ben. After shopping around, we decided that they were absolutely... See more


Company details

  1. Chimney Sweep
  2. Gas Installation Service

Written by the company

Gas safe and Hetas Installer


Contact info

5.0

Excellent

TrustScore 5 out of 5

214 reviews

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1-star

No recent history of asking for reviews

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5.0

All reviews

(214)

33 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing job

Amazing job! The lads come in and get the job done. Unbelievably tidy and efficient, Dermots attention to detail and finish is flawless. The end product leaves you with the best thing you could spend your money on. Perfection!!

October 5, 2023
Unprompted review
Rated 5 out of 5 stars

Dermot was an absolute joy to work…

Dermot was an absolute joy to work with, completely our install in a day with no issues and it looks absolutely beautiful. We’re really chuffed with it!
Thanks to both of them for a quick, friendly and great service 😃

September 14, 2023
Unprompted review
Rated 5 out of 5 stars

Knowledgeable perfectionist

Dermot was quick to respond in surveying and prompt in commencing the job.
He is an open and honest guy and a very knowledgeable solid fuel heating engineer.
His work has a perfect finish giving one assurance of a job well done.
We are glad we found him and grateful for his (and Co worker’s) efforts.

September 11, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent fire fitter

Dermot came to my house yesterday I’ve never written a review before but I feel that due to his outstanding work he deserve this recognition.
He is a total perfectionist and that is coming from someone with OCD. He was friendly, tidy and I would recommend him to anyone.

September 8, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent job!!!!! Highly recommended

Dermot fitted our new woodstove, and we couldn'tbe happier!!!

He was punctual,kept and incredibly tidy job and efficient with his time.

The job seem as though it was planned with military precision.
We continue to use Dermot for our services. I would, highly recommend Dermot, but book in advance because he always booked up.

September 15, 2022
Unprompted review
Rated 5 out of 5 stars

Very satisfied with the quality and response time of the service

We wanted a log burner installed in the already existing void from the previous old fireplace in the house.

After ringing Dermet he came around in two days to inspect the work that needed doing. From there we got a quote of him and scheduled the installation in 2 weeks even before our holidays. So I am very happy here. No long waiting time. As I had no Stove chosen yet Dermet was helpful giving me advice on a good quality and fitting size adequate for the room size.

The installation happend quick. Dermet is very routined and he can install even bespoke stoves.

It took the late morning till late lunch. Dermet covered and protected the floorboards and carpet from dust. So when we left it required only minimal cleaning.

Thank you. This was my second stove of Dermet. We are very happy with the result.

July 31, 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely Outstanding!

Dermot has just fitted a log burner for me and the whole process from start to finish was outstanding. I contacted multiple companies and was told that the log burner couldn’t go through a glass roof, but Dermot advised that this could be done but a specialised piece of glass would need to be made. He arranged for someone to come and measure up and make the glass for it to be able to go through the conservatory roof and it is a perfect match to the existing glass. As i have just had a new conservatory fitted Dermot took extra care in making sure everything was covered up and cleaned afterwards. He also took the time in showing me how everything worked and gave me advice on how to look after the log burner. The fire looks absolutely stunning and is a great new addition to my home. Dermot was very professional and made sure everything ran smoothly and I would definitely recommend Dermot to anyone looking to have a fire fitted. Thankyou so much!

August 1, 2023
Unprompted review
Rated 5 out of 5 stars

First class service and fantastic workmanship

We can not put into words how happy we are with our new log burner. From the off Dermot provided an excellent service, he was quick to communicate, and responded with any queries we had immediately. Both Dermot and Jay were extremely professional, friendly and went out of there way to make sure we were happy with everything. Dermot is an absolute perfectionist and his workmanship first class. For what is a dusty job we were amazed at how minimal dust was left after the work was completed. If your thinking of getting a log burner I would 100% recommend choosing heatmatters. See you for our service next year.

August 9, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service and experience

Dermot was so helpful through the whole process. He came round the very next day after my initial enquiry to view the original fireplace. Then he helped find the best stove for us and the perfect brick slip as I was being very particular in what I wanted. Offering lots of different suggestions for me to research. Once I was happy with my choices a date was booked in promptly to instal.
The day of installation was stress free and the two of them completed it to a very high standard finish all in the same day. Leaving us very excited to light it on a summers night.
Would 100% recommend his service

July 21, 2023
Unprompted review
Rated 5 out of 5 stars

Great Team do Great Work!

Dermot and his team were excellent, from the first visit to the final visit. All the work was explained, and he even made sure we knew how to use the new install in the most efficient way.
I would use them again and would recommend them, they were so clean and tidy too!

July 12, 2023
Unprompted review
Rated 5 out of 5 stars

faultless!

I seriously cannot fault the work from Dermot from start to finish. He was very helpful in choosing our stove and installation was very quick. We are so pleased with our new stove and would not look anywhere else when it comes to a wood burner. Thank you Dermot for everything we are over the moon! Roll on winter!

June 8, 2023
Unprompted review
Rated 5 out of 5 stars

I can count on one hand the number of…

I can count on one hand the number of reviews I've left for people, as there's always something not quite right and I don't want to be false. However, with Dermot & Jay I'd gladly give them more than 5 stars if I could.
The breakdown on the cost up front was clear, Dermot was friendly and honest in what he'd do, and they turned up and worked their nuts off for a day! Both Dermot and Jay were pleasant and professional and we couldn't be happier. The stove and fireplace look superb and the fact they did it all in one day is amazing. I'd recommend these guys to anyone.

May 18, 2023
Unprompted review
Rated 5 out of 5 stars

Had a new cast iron fire fitted by…

Had a new cast iron fire fitted by Dermot an can honestly say the experience was painless. He communicated throughout, always getting back to me which I often find is the painful part of getting work done.
Broke everything down on the invoice, was clear with everything.

Love my new fire an would highly recommend Dermot to anyone thinking of a new fire.

April 24, 2023
Unprompted review
Rated 5 out of 5 stars

Wood burner installation

Dermot installed a wood burner in my home this week. He was upfront during the quotation about what the work would entail and completed the work inside of a day.

His work is of excellent quality and I'm very happy with the finished result. I would recommend to all friends and family.

April 28, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service from Dermot and…

Fantastic service from Dermot and James. Great service and communication. Also the detailed invoice of price break down for every part and labour goes along way 👍👍 after care service is great as well

March 9, 2023
Unprompted review

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