Heat Matters Reviews 

214
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, extensive product knowledge, and friendly demeanor, making the entire process smooth and pleasant. People frequently highlight the excellent service, noting the meticulous installation, efficient work, and exceptional care taken to keep homes clean and tidy. The quality of the products, such as stoves and log burners, is highly regarded, with many expressing delight at the superb finished results that transform their homes. Reviewers are particularly impressed by the team's dedication, often going above and beyond to ensure satisfaction and providing comprehensive guidance on product usage and aftercare. This end-to-end service, from initial consultation to final touches, contributes to a consistently outstanding customer journey.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism, knowledge,... See more

Service

Clients share positive opinions on service, with many reviewers expressing delight and high recommendations... See more

Product

Reviewers highlight positive aspects of the product, with many expressing delight over their new stoves,... See more

Quality

Customers consistently note positive experiences with quality, with many reviewers expressing delight with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the initial assessment from Dermot and recommendations and product knowledge I would highly recommend. Received quote when expected, booked in for fitting date. Arrived at expected time. Placed d... See more

Rated 5 out of 5 stars

These guys are fantastic! From the outset they took real care to help me choose the right stove and mantel to suit my needs and my budget. On the day of installation, their professionalism and wor... See more

Rated 5 out of 5 stars

From start to finish, Dermot and his team were professional, friendly, and incredibly patient. Dermot took the time to guide us through all of our options, ensuring we achieved the exact look and feel... See more

Rated 5 out of 5 stars

Installing a stove into our first home was one of our main priorities and we couldn't have asked for anything more from both Dermot and Ben. After shopping around, we decided that they were absolutely... See more


Company details

  1. Chimney Sweep
  2. Gas Installation Service

Written by the company

Gas safe and Hetas Installer


Contact info

5.0

Excellent

TrustScore 5 out of 5

214 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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5.0

All reviews

(214)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent workmanship

Excellent workmanship. Professional. Eye for the details that make Dermot easy to recommend. Totally transformed our summer room into an all year round room. Can't speak to highly of him.

January 25, 2024
Unprompted review
Rated 5 out of 5 stars

Top class service

Dermot is a top class installer and servicer of gas fires. He is also friendly, reliable and extremely conscientious. His most recent job for us was to remove our old gas fire and install a new one in its place. This was done quickly and skilfully with the minimum of disruption and everything was left clean and tidy afterwards.

January 18, 2024
Unprompted review
Rated 5 out of 5 stars

Dermot is absolutely amazing

Dermot is absolutely amazing. From the initial survey, to completion of the job, we simply cannot fault them in any way. Dermot fitted a log burner for us this week, this involved creating a larger chimney breast and also incorporating space within it for a TV This was all done within 2 days and looks amazing. Would recommend to anyone.

January 19, 2024
Unprompted review
Rated 5 out of 5 stars

Dermot was amazing

Dermot was amazing - I had a problem with smoke spilling. He cleaned the chimney and then even went up on the roof to check the cowel. He solved the problem and left the area spotless and lit the fire to check it was drawing properly. Superb professional services. I would never go to anyone else.

January 8, 2024
Unprompted review
Rated 5 out of 5 stars

Incredible job

Dermot is without a shadow of a doubt the best tradesman I have had do work at my house. He fitted a wood burner for us back in October and everything from the consultation to the actual installation was superb. Everything was done in 1 day, to a high standard and tidily. He is a master of his trade and genuinely cares about the delivering the best end result possible for his customers, I would highly recommend him. Thanks again!

October 16, 2023
Unprompted review
Rated 5 out of 5 stars

Exceptional!!

I recently had the pleasure of having a log burner fitted in my kitchen, and the experience with Dermot and his team was nothing short of outstanding. Our kitchen had persistently been colder than the rest of the house, and despite previous attempts by other companies, no one could find a solution that worked around our bi-fold doors.

Dermot's professionalism and expertise were evident from the start. He not only understood the challenges posed by our unique setup but also provided knowledgeable recommendations that I wholeheartedly trusted. The result? A stylish log burner that not only complements our space but has transformed our kitchen into a warm and cozy haven.

The installation process was swift, seamless, and executed with a level of precision that reflects Dermot's commitment to perfection. The log burner looks as if it's always been a part of our home, seamlessly integrated with the surroundings.

I am absolutely delighted with the style and output of the log burner. Dermot's expertise shone through every step of the way, and I am grateful for the warmth and comfort he has brought to our kitchen. A well-deserved 5-star rating for Dermot and his team! Merry Christmas and thank you so much for a job well done!

September 27, 2023
Unprompted review
Rated 5 out of 5 stars

The best in the business

I can only echo the previous reviews. We came to Heat Matters via two different recommendations, its clear to see that when you are passionate about what you do for a living it shines through. Dermot and James where professional and courteous from start to finish, installing our burner within the day.
Top class from start to finish, thanks guys.

December 21, 2023
Unprompted review
Rated 5 out of 5 stars

Our Log Burner

Dermot was helpful right from the moment I contacted him
He came and a did a site visit
Told us which stove would be the best suited for our house
Went through the options of chamber and lights and beam

As we had other work happening in the house we penciled a date in and worked to get the space ready for the installation

Dermot and James covered the area in dust sheets and did an amazing job installing the stove
They let us choose which slate piece and beam we liked ( these items were very heavy but they went to the effort of taking each piece and laying them outside for us to see)
At the end they cleaned up the room and showed us how to use the stove

Would highly recommend
Love the video reel for instagram also

December 14, 2023
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

We had an old flue liner and wood burning stove removed and a new liner and stove installed. Dermot was always quick to reply to any queries. He is very experienced and readily gives advice. The job was done by Dermot and his team in half a day. Everything left clean and tidy. I would have no hesitation recommending Dermot and his company.

December 9, 2023
Unprompted review
Rated 5 out of 5 stars

Great service and communication.

Great service and communication throughout. They gave me informative and helpful advice on all aspects of the job which really helped given all the options for stoves, hearths and beams etc. They turned up on time which can be rare these days and tidied up afterwards. I have already recommended them to a friend.

November 15, 2023
Unprompted review
Rated 5 out of 5 stars

Superb job

Absolutely superb job from Dermott and his colleague, they worked hard all day to bring our vision to life & have to say I’m over the moon with what has been achieved. Thank you Dermott!!

November 27, 2023
Unprompted review
Rated 5 out of 5 stars

Best in the business!!

We are so happy with our new log burner and can not speak highly enough of Dermot and his team. We had a difficult set up and he took time to understand our requirements and provided advice on the best solution for us. He completed the job fast and efficiently with great skill and quality. He was honest and easy to communicate with throughout the quoting and job. He was also the most competitive on price, I would recommend Dermot to friends and family and would be confident he’ll do a great job, he has so much knowledge and experience and the end results is gorgeous! Thank you Dermot! Lisa

November 7, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing work, quick and professional.

We feel lucky to have come across Dermot and his company to fit our log burner and to transform our fireplace. Dermot was always quick to respond, and was great in helping us in decide what we wanted.

The work was done quickly and on time by himself and his colleague, and with care to make as little mess as possible. We had an old large brick fireplace removed and replaced with a log burner, slate base and the chimney breast plastered to a clean, tidy finish.

It was all done in a day which we thought was amazing. To anyone looking to transform an old fireplace, or just to install a log burner, we would highly recommend Dermot and his company.

September 28, 2023
Unprompted review
Rated 5 out of 5 stars

Quality Tradesman

I've, just had a woodburner installed by Dermot and James, "Heat Matters" the work they did was excellent, very tidy workers and quality workmanship, its nice to see tradesmen who take pride in their work, I would recommend this company to anyone thinking of purchasing a woodburner stove, thanks again to Dermot and James

November 18, 2023
Unprompted review
Rated 5 out of 5 stars

New hearth and stove fitted

Great service and advice. Very knowledgeable and passionate about their work. The quality of work was also high and we are very pleased with the completed project. Thanks again, Dermot.

November 16, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommended

We had a wood burning stove, chamber, hearth and oak mantle installed by Heat Matters and we are absolutely delighted with the result!
They are Professional, knowledgeable, efficient, helpful, friendly, organised, with great attention to detail and communication from start to finish.
No stress and no mess. They were neat and tidy workers and did an amazing job cleaning up afterwards. Job completed in one day. Would definitely recommend them 😀

November 9, 2023
Unprompted review
Rated 5 out of 5 stars

Incredible workmanship & service

Excellent job installing new log burner, very happy from start to finish with service, workmanship, and overall quality of work. Handled all aspects of the work required, and went above and beyond what most would do to guarantee a flawless finish, with no cut corners. Everything done the right way rather than the quick and easy way. Would highly recommend.

October 18, 2023
Unprompted review
Rated 5 out of 5 stars

The absolute gold standard in…

The absolute gold standard in workmanship an amazing result done in just one day with all the furniture covered and everything left tidy when finished, I couldn’t be more pleased I wish all workmanship was like this many thanks

October 5, 2023
Unprompted review

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