Very pleased with the work, the plumbers are very professional with nice manners and get the job done quickly. Arrived on time and we mentioned the monthly plan The Boss looked at our paperwork and... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Highly recommended! Aaron and his team have looked after our boiler and general central heating matters for years now. They're always happy to help, especially in an emergency, and their prices are... See more
Company replied
Have always found Heat Ayr a good company to deal with . I have been using this company for several years and always found the office staff and engineers helpful . I especially know that if I have an... See more
Company replied
I've used Heatayr for years, and cannot fault the service they provide. The emergency call out team are always available. Engineers are professional, friendly and extremely knowledgeable.
Company replied
Company details
Written by the company
HeatAyr Gas Services are your local Gas Safe Registered approved heating engineers. We specialise in boiler installation, boiler replacements, boiler servicing, landlord gas safety inspections, caravan and LPG properties. Our services range from a leaking radiator repair to a full high efficiency central heating Installation for a better priced professional service and boiler quotation.
Contact info
3 Saltfield Lane, KA8 8BW, Ayr, United Kingdom
- 07801973353
- info@heatayr.com
- heatayr.com
4.8
Excellent
96 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly knowledgeable engineer
Friendly knowledgeable engineer. Thanks for your swift help.
April 28, 2026
Excellent service, reliable and professional
I've used Heatayr for years, and cannot fault the service they provide. The emergency call out team are always available. Engineers are professional, friendly and extremely knowledgeable.
March 26, 2026
Reply from Heatayr
Hello Janice, thank you for taking the time to send a review. This is very much appreciated by all the team at Heatayr, we are pleased to hear you are happy with the service provided. Once again, thank you
Great company
Great company, sorts out the boiler service for my tenant and let's me know when the jobs done. Easy!
March 5, 2026
Reply from Heatayr
Hi Gina, thank you for taking the time to send us a review. This is very much appreciated by all the team at Heatayr. Once again, thank you
Boiler and toilet with sink on top…
Boiler and toilet with sink on top fitted to small cupboard everything perfect from start to finished thanks for the quality job and great price and tidied up too and turned up when heatayr said 😁😁😁
March 3, 2026
Reply from Heatayr
Hi John, thank you so much for your lovely review. This is greatly appreciated by all the team at Heatayr.
Turn up when they say and do the job as…
Turn up when they say and do the job as required great service
March 5, 2026
A great experience with Heatayr
A great experience with Heatayr. Friendly service from calling to the people that came out. A quick service and provide guidance but let you choose what best works for you.
March 3, 2026
Reply from Heatayr
Hello Heather, thank you so much for this lovely review. This is appreciated by all the team at Heatayr. Once again, thank you
Boiler Service and gas safety …
Boiler Service and gas safety for both caravans completed promptly and well
February 26, 2026
Reply from Heatayr
Hi Alan, thank you so much for sending this review. It is appreciated by all the team at Heatayr. Once again, thank you
Excellent personal service completed to…
Excellent personal service completed to an exemplary standard. Thanks again Reece 🙏
February 24, 2026
Reply from Heatayr
Hi Roger, thank you for taking the time to send a review. This is very much appreciated by all the team at Heatayr. Once again, thank you
Flexibiliity
Given that we have a difficult and unreliable Tenant, HeatAyr has always proved flexible in meeting our short-notice needs.
They are also very efficient.
January 30, 2026
Reply from Heatayr
Hello David, thank you for taking the time to send a review. This is very much appreciated by all the team at Heatayr.
Arrived on day/ time as agreed
Arrived on day/ time as agreed. Engineer was quick, tidy work and informative 👍
January 28, 2026
Reply from Heatayr
Good morning Jim. Thank you for sending this review. This is very much appreciated by all the team at Heatayr. We are so pleased to hear you are happy with the service provided. Once again thank you
Arrived on time and work his magic on…
Arrived on time and work his magic on my boiler. Many thanks.
January 30, 2026
Reply from Heatayr
Hi Elma, thank you for taking the time to send a review. This is very much appreciated by all the team at Heatayr.
Reply from Heatayr
Hi David, thank you for sending this review. It is very much appreciated by all the team at Heatayr
Highly recommend Heatayr for all gas &…
Highly recommend Heatayr for all gas & plumbing work
January 8, 2026
Reply from Heatayr
Hi Lian, thank you so much for taking the time to send this lovely review. It is very much appreciated by all the team at Heatayr. Once again, many thanks
Always give good and timely service
Always give good and timely service. Go out when they say they will and are able to sort lots of problems at first visit unless they need a part. We and our tenants appreciate good service.
January 8, 2026
Reply from Heatayr
Hi Chris, thank you for sending this review. We are so pleased to hear you are happy with the service we provide. Once again, thanks from all the team at Heatayr
Reply from Heatayr
Hi Jonathan, thank you for this review. It is very much appreciated by all the team at Heatayr
Amazing Service from Aaron and his team…
Amazing Service from Aaron and his team nothing is ever too much trouble would highly recommend 👌
January 6, 2026
Central heating system
I started with a perfect working central heating system, but the boiler and radiators were old. So we decided to replace the boiler and fit new radiators. The system does not work correctly now. Radiators hot at top and cold at bottom, we are pensioners in our 70s, we need a working central heating system. HeatAyr want us to pay more money to try and fix the problem. I’m not willing to pay again for something I’ve already paid for. I will now have to pay some other company to fix the problems that my central heating system has now got.
August 28, 2025
Reply from Heatayr
We’re disappointed by this review and feel it’s important to clarify the facts.
As discussed at length on the phone and in person, we were instructed to replace the boiler and radiators only. The existing pipework was left in place by agreement, as it was believed to be serviceable at the time. After installation, circulation issues became apparent, which were traced back to the original pipework — not the boiler or the radiators we supplied and fitted.
Despite this being outside the agreed scope of works, we spent a significant amount of additional time and money on site at no cost to the customer. This included flushing the system with a stronger chemical and cutting out sections of pipework in an effort to improve performance. Unfortunately, these remedial steps could not fully resolve the issue because the underlying pipework faults remain.
Before carrying out any further work, we clearly explained that additional pipework remedial works would be required and that these would be chargeable. This was discussed and agreed. We cannot reasonably be expected to undertake extensive extra work free of charge to rectify pre-existing issues.
It’s also important to note that we were put under pressure to carry out further work without payment, with the suggestion that negative reviews would follow if we did not. We always aim to act fairly and professionally, but we cannot agree to terms that are unreasonable.
We fully understand how important a reliable heating system is and made every effort to assist well beyond our contractual obligations. We remain willing to help further should the customer wish to proceed with the necessary remedial works under a new agreement.
The very best about never let you down
December 1, 2025
Reply from Heatayr
Morning Alison, thank you for sending this review. It is very much appreciated by all the team at Heatayr
Everything
Everything, from speaking to Gillian and Dorothy who organised everything, booking jobs and answering any queries they were fantastic,then to the guys who do the jobs ,they are fantastic aswell ,nothing is a problem.
November 24, 2025
Reply from Heatayr
Hi Stephen & Jaqueline, thank you so much for taking the time to send this lovely review. It is very much appreciated by all the team at Heatayr. Once again - thanks to you both
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